Customer Success Specialist (Retention) - Portuguese & English

AsksuiteFlorianópolis, Brazil, Santa Catarina, Brasil

On-site Full-time

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Experience Level

Experience

Qualifications

To excel in this role, a candidate should have a proactive mindset, excellent communication skills, and a strong desire to engage with a variety of cultures. Experience in sales and negotiation is highly desirable. Problem-solving abilities and a commitment to personal growth are essential, as is a passion for meeting goals and overcoming challenges.

About the job

Every day, potential and existing clients reach out to Asksuite seeking to enhance their direct communication with travelers and increase their revenue, including through upgrades. However, after a period of usage (or inactivity), a small percentage of these clients request cancellation. The role of the Customer Success Saver is to understand the reasons behind cancellation requests, realign expectations, and develop strategies for client retention.

About Us:

Asksuite has been recognized as the best chatbot platform in the hospitality/tourism sector for six consecutive years. Our AI operates 24/7, providing instant, multilingual responses across various communication channels. Our omnichannel platform centralizes human assistance from all hotel communication channels onto a single screen!
With clients in over 80 countries, we have been ranked the 7th best company to work for in SC by Great Place to Work and the best in the world by the Hotel Tech Awards in the tourism tech segment. Our team consists of over 150 talented individuals across more than 7 countries, and we are looking for someone eager to learn and grow with us!

What is Expected in This Role?

Diagnose the situation, assess the company's status, design (re)negotiation strategies, and align client expectations;
Work on retaining domestic and international clients (utilizing English);
Ensure client satisfaction by guiding them throughout the negotiation process to guarantee their satisfaction and business success;
Turn the situation around and demonstrate how our solution can boost their revenue and direct sales strategies.

You Will Thrive If You:

Are proactive and autonomous;
Enjoy conversing and interacting with diverse cultures;
Possess a sales/negotiation profile;
Have problem-solving capabilities;
Desire constant evolution, as Asksuite is continually growing and you will learn extensively about negotiation, customer success, and more. We will provide all the necessary tools for your development;
Are motivated by goals and challenges.

About Asksuite

Asksuite is a leading technology provider in the hospitality industry, celebrated for its cutting-edge chatbot solutions that enhance communication and drive revenue growth for hotels and travel businesses. Our commitment to innovation and customer satisfaction has made us a trusted partner for clients in over 80 countries.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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