Customer Success Specialist - LATAM

Aircall is a leading unicorn, AI-enhanced customer communications platform that empowers over 22,000 businesses globally to boost revenue, accelerate issue resolution, and expand customer engagement teams. We are transforming customer communications by seamlessly integrating voice, SMS, WhatsApp, and advanced AI technologies into a unified workspace.Our growth is driven by a core principle: enable teams to operate smarter rather than harder. With innovations such as Aircall’s AI Voice Agent that automates routine calls, AI Assist that simplifies post-call tasks, and AI Assist Pro that provides real-time support, we empower individuals to excel in their roles. The outcome is increased revenue, rapid problem-solving, and scalable teams that operate with confidence.Headquartered in Paris, with a robust North American presence in Seattle, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall has developed a product that delights customers and a business model that is rapidly expanding, bolstered by top-tier investors and relentless AI innovation across various product lines.Joining Aircall means becoming part of a dynamic, ambitious, and product-focused organization where your contributions are visible, decisions are made quickly, and growth is tangible.Our Work Ethos at Aircall: We prioritize our customers, leverage data for decision-making, and strive to deliver impactful results. We cherish ownership, promote continual learning, and value thoughtful speed. If you excel in a collaborative, fast-paced environment where trust and influence are paramount, you will find your place here.Role Overview:We are on the lookout for a talented Solutions Engineer to enhance our Revenue team.As our primary Solutions Engineer for the LATAM region, you will have the opportunity to make an immediate impact on both our team and our customers from your very first day.The Solutions Engineering Team operates at the convergence of Sales, Customer Relations, and Product, equipping all teams with the essential technical knowledge required to meet their goals.

Join Decagon as an Enterprise Solutions Engineer focused on the LATAM region. In this pivotal role, you will be instrumental in designing and implementing innovative solutions that meet the unique needs of our clients across Latin America.As a key player in our engineering team, you will collaborate with cross-functional teams to deliver high-quality solutions that drive business success. Your expertise in technology and client engagement will help us expand our footprint in this vibrant market.

Role Overview Eleven Labs is hiring an Enterprise Solutions Engineer to support enterprise clients across Latin America. This position is based in Mexico and centers on designing solutions tailored to the region's business needs. What You Will Do Work directly with enterprise clients in LATAM to understand technical requirements and business goals. Design and propose solutions that align with client needs and Eleven Labs’ technology. Collaborate with colleagues across engineering, product, and customer teams to deliver projects successfully.

Role overview Cricut Inc. seeks a LATAM eCommerce Marketing Specialist (Contractor) to join the team in Mexico City. The position centers on planning and carrying out marketing strategies for the Latin American region. Responsibilities Create and manage marketing campaigns designed for various audiences throughout Latin America. Collaborate with colleagues from different departments to enhance Cricut’s digital presence. Explore and implement new approaches to increase customer engagement through eCommerce platforms and tools. Location This role is located in Mexico City.

At Intuition Machines, we leverage cutting-edge AI and machine learning technologies to develop advanced enterprise security solutions. Our innovative research impacts systems used by hundreds of millions globally, supported by a diverse team of professionals working remotely from various locations. You may recognize us for our flagship product, the hCaptcha security suite. Our operational philosophy emphasizes minimal overhead, streamlined teams, and agile development cycles.As a Sales Engineer, you will spearhead technical discussions with clients, helping them transform their requirements into successful outcomes while facilitating smooth onboarding and sustained product utilization. You will serve as the technical expert throughout the customer journey—from sales and onboarding to implementation—utilizing your extensive knowledge of the hCaptcha ecosystem.Our role involves extensive collaboration with engineers at our client organizations at every stage of the sales process.Key Responsibilities:Provide expert advice to clients on implementation strategies, use cases, and product choices, ensuring exceptional customer satisfaction.Convert client requests and specifications into actionable development tasks.Keep abreast of competitive products and emerging market prospects.Lead continuous service enhancement initiatives and ensure high-quality delivery across the technology stack.Collaborate with the product team to refine go-to-market strategies, create solution architectures, and strengthen client acquisition initiatives.Act as a bridge between architects, engineers, and clients, translating complex business needs into viable technical solutions.

About UsSharkNinja is a leading global product design and technology firm, renowned for its diverse range of 5-star rated lifestyle solutions that enhance the daily lives of people around the globe. With two trusted global brands, Shark and Ninja, we have established a strong reputation for pioneering disruptive innovations, consistently delivering top-notch consumer products across multiple categories. Our headquarters is located in Needham, Massachusetts, and we proudly employ over 4,100 dedicated associates. Our products are available through key retailers, both online and offline, and through distributors worldwide.

Hello! We are Fever, the premier technology platform for cultural and live entertainment, dedicated to transforming access to culture and entertainment.Our goal? To democratize cultural engagement. With our proprietary, state-of-the-art technology and data-driven strategies, we are pioneering a new era for live entertainment engagement. Each month, over 300 million people across more than 40 countries turn to our platform to discover extraordinary experiences, while we empower event creators with our data and technological tools, enabling them to innovate, scale, and engage new audiences.Our achievements? We have collaborated with leading industry giants such as Netflix, F.C. Barcelona, and Primavera Sound, delivering internationally acclaimed experiences, and we are supported by top global investors! Quite impressive, right? To fulfill our mission, we seek trailblazers with a proactive mindset, passionate about shaping the future of entertainment!Ready to embark on this journey with us?Now, let’s dive into the specifics of this role and your contributions toward Fever’s mission.As our Head of Brand Partnerships LATAM, you will be instrumental in expanding the department across the region, driving revenue, and cultivating lasting relationships with premier brands and agencies.You will report directly to the Global Head of Brand Partnerships, leading and expanding an existing team to enhance Fever’s presence in LATAM. This is an exciting opportunity to shape Fever’s influence in LATAM markets.Key Responsibilities:Closing high-value projects and campaigns with leading brands.Securing multi-year sponsorships for our flagship Fever Originals and partner events.Identifying market trends and establishing Fever and Secret Media as premier partners.Developing and executing data-driven sales strategies to surpass revenue targets.Building a strong pipeline of opportunities that drive consistent year-over-year growth.

Who We AreAt Verkada, we are revolutionizing the way organizations safeguard their people and property with an integrated, AI-driven platform. As a frontrunner in cloud-based physical security, Verkada empowers organizations to enhance safety and efficiency through a unified software platform that encompasses video security, access control, air quality sensors, alarms, intercoms, and visitor management.With over 30,000 organizations globally, including more than 100 members of the Fortune 500, relying on Verkada to serve as their physical security layer, we ensure easier management, intelligent control, and scalable deployments. Established in 2016, Verkada has experienced rapid growth, boasting 15 offices and more than 2,200 full-time employees.About the RoleVerkada is on the lookout for a Global Solutions Engineer with deep expertise in Cloud Security, IoT Systems, Networking, Linux systems, Security Surveillance, and Access Control. This individual will collaborate closely with our territory account executives to extend Verkada's market presence into Fortune 500 companies across LATAM. Responsibilities include direct engagement with customers and partners throughout the sales cycle, addressing technical objections, aiding customers in designing deployments with Verkada products, and providing technical support to territory account executives. The ideal candidate will be self-driven, quick to learn, and capable of making significant contributions remotely.What You'll DoServe as the subject matter expert on the complete suite of Verkada products, effectively communicating the added value to customers during the sales process.Act as a trusted advisor for Verkada customers, overcoming objections and securing technical victories for Verkada.Present Verkada solutions effectively to all customer levels, from C-level executives to loss prevention managers and IT directors.Collaborate directly with Account Managers to develop strategic territory plans for Verkada.Design Verkada solutions, including network security recommendations, bandwidth requirements, and selecting appropriate Verkada products for physical security and deployment.Stay updated with the security and IoT industries by attending and presenting at key conferences, offering thought leadership within the market.Become a Product Technical Evangelist by training and educating partners, customers, and internal teams on the latest Verkada product offerings.Draft White Papers and Knowledge Base articles about Verkada products, features, and integrations.

WPP Media is WPP’s AI-powered media unit, combining media expertise, data, and strategic partnerships to deliver creative personalization at scale. Using the WPP Open platform and Open Intelligence, clients gain insight into their media investments and results. Role overview The Executive Director of Strategy for LATAM is a senior leadership role based in Mexico City. This position shapes and advocates for the strategic vision and capabilities of WPP Media across Latin America. As part of the regional leadership team, the Executive Director promotes innovation, builds relationships with C-suite clients, and ensures WPP Media remains at the forefront of media and marketing strategy in a diverse and evolving marketplace. Key responsibilities Define and champion strategic methodologies and best practices for WPP Media throughout the LATAM region. Lead long-term strategic planning for the agency’s client portfolio, identifying growth opportunities, market changes, and new business avenues. Translate regional business goals, market trends, and WPP’s global directives into actionable strategies. Play an active role in attracting new clients, collaborating with teams at global, regional, and local levels. Lead strategic responses and value propositions for prospective clients during new business pitches. Learn more about WPP Media at wppmedia.com.

As a Senior Payment Product Manager for LATAM at Binance, you will spearhead the development and enhancement of our payment solutions tailored to the Latin American market. Your role will involve collaborating with cross-functional teams to drive product strategy, define roadmaps, and deliver innovative payment products that meet the diverse needs of our users in the region.

Join nium as we expand our operations across the LATAM region! We are seeking an experienced and dynamic Manager for LATAM Expansion Licenses. In this pivotal role, you will lead initiatives to secure necessary licenses for our expansion endeavors, ensuring compliance with local regulations and fostering relationships with key stakeholders.Your strategic mindset and negotiation skills will be essential as you navigate the complexities of the regulatory landscape. If you are passionate about driving growth and have a proven track record in managing licensing processes, we want to hear from you!

Role Overview ElevenLabs is hiring a Deployment Strategist focused on the LATAM region. This role is based in Mexico and centers on supporting our growth and improving how we deliver solutions across Latin America. What You Will Do Work with teams across the company to shape and refine deployment strategies for the region Help design and implement processes that improve how we roll out our products and services Ensure deployments align with the needs and expectations of clients in Latin America

Join Loadsmart as a Business Development Representative focused on the LATAM market. In this dynamic role, you will engage with potential clients, identify their needs, and present innovative logistics solutions that drive efficiency and cost savings. Your ability to build strong relationships and effectively communicate Loadsmart's unique value proposition will be key to your success.

Join Binance, the leading global cryptocurrency exchange, as a Business Development Manager for our Payments division focusing on the Latin America (LATAM) region. In this pivotal role, you will leverage your expertise in business development and strategic partnerships to enhance our payment solutions across diverse markets.Your main responsibilities will include identifying and pursuing new business opportunities, establishing and nurturing relationships with key stakeholders, and driving the adoption of Binance's payment services. You will work closely with cross-functional teams to develop and implement strategies that align with our overall business objectives, ensuring we remain at the forefront of the fintech industry.

Who We AreVerkada is revolutionizing the way organizations safeguard their personnel and properties through an integrated, AI-driven platform. As a pioneer in cloud-based physical security, Verkada empowers organizations to enhance safety and efficiency via a unified software platform that encompasses video surveillance, access control, air quality monitoring, alarms, intercom systems, and visitor management solutions.With over 30,000 organizations globally, including more than 100 Fortune 500 companies, Verkada is their trusted partner for effective management, intelligent control, and scalable deployments. Established in 2016, Verkada has rapidly grown to include 15 offices and more than 2,200 dedicated employees.About the RoleVerkada is in the process of cultivating a top-tier sales organization. Our business thrives on highly motivated and skilled sales professionals. We value determination and a proven track record of success in prior sales roles far more than prestigious backgrounds or resumes from “brand name” companies. We foster a fun, positive culture centered on achievement, and we offer competitive compensation.What You'll DoServe as a Player-Coach, inspiring and motivating your direct reports while establishing the highest standards for high-velocity execution through meticulous pipeline management, aggressive outbound strategies, accurate forecasting, and closing deals to meet individual and team quotas.Collaborate across functions to align priorities and resources among sales, product, marketing, engineering, and operations.Thrive in a dynamic environment, adapt swiftly to changes, and be a pivotal influence on the team.Engage in strategic problem-solving and project management, proactively tackling issues and proposing scalable solutions.Recruit, develop, and lead an outstanding team to achieve the company’s revenue goals.

Ebury empowers ambitious enterprises to unlock global growth, and we adopt the same philosophy with our employees. We promote innovation, collaboration, and problem-solving, cultivating an inclusive environment where everyone feels valued, supported, and empowered to thrive.If you are a collaborative professional eager to transform how businesses function on a global scale, reach out to us - we would be thrilled to explore how Ebury can enhance your career and allow you to influence the future.Corporate Development Manager - LATAMEbury Mexico City Office - Hybrid: 4 days in the office, 1 day working from home per weekEbury has identified LATAM as a key growth area, with immediate strategic focus on the Andean Region. To fulfill this objective, we are in search of a dedicated Corporate Development Manager with extensive expertise at the intersection of Fintech and regulation.The intricacies of these specific markets necessitate a leader capable of initiating and expanding operations in high-barrier environments. This role is crucial for mitigating regulatory risks and speeding up our time-to-market, ensuring that Ebury successfully translates its regional expansion strategy into operational revenue.Key ResponsibilitiesDefine and execute the roadmap for launching and scaling Ebury in LATAM (particularly Argentina, Colombia, or Peru), providing qualitative analyses to support the broader Americas corporate strategy.Work collaboratively with Regulatory Expansion, Legal, and Compliance teams to manage regulatory relationships and partner with external entities to ensure compliant operations in complex environments.Manage the intersection of Fintech and local regulation, securing critical licenses and operational stability throughout the region.Oversee end-to-end projects aimed at achieving both organic and inorganic growth (M&A/Partnerships) across the Americas.Bridge global strategy with local execution by partnering with cross-functional teams to deliver essential strategic projects and rapidly scale operations.Analyze regional data and market trends to propose innovative ideas that adapt Ebury’s product suite to the LATAM financial ecosystem and drive continuous growth.Continuously assess the impact of initiatives, using performance insights to refine plans and pivot strategies in a fast-paced, hyper-growth environment.

Join our dynamic team at Zenvia as a Product Strategist, where your primary mission will be to guide the strategic evolution of our solution portfolio in the expanding LATAM market.In this role, you will have the chance to engage in challenging projects, enhance your skills, and grow professionally alongside a remarkable team.Your key responsibilities to make a difference:Lead product evolution in the LATAM region by effectively communicating with international stakeholders to understand local needs and propose solutions.Ensure a deep understanding of key impact points, translating business insights, customer pain points, and opportunities into timely and effective technical deliveries.Establish launch plans that comply with regulatory and cultural requirements in each country, achieving expected business outcomes and impacts.Monitor business, market, and technology trends across Latin America to inform strategy and proactively suggest new solutions.Define and track region-specific product performance KPIs, measuring contributions to the company's global objectives.Act as a product reference for SaaS solutions and potential local integrations (regional communication channels and payment methods).At Zenvia, we embrace diversity and inclusion. We believe that every individual is unique and we value and respect these differences.

About SharkNinja SharkNinja Operating LLC designs and develops consumer products for homes around the world. With two brands, Shark and Ninja, the company has built a reputation for delivering new solutions across multiple categories. Headquartered in Needham, Massachusetts, SharkNinja employs over 4,100 people. Its products reach customers through major retailers and online channels globally. Role Overview The LATAM Commercial Strategy Manager connects SharkNinja’s headquarters with its Latin American markets. This includes key regions such as Mexico, Colombia, Chile, and Argentina, as well as growing business in the Caribbean, Andean region, and Brazil. The manager will analyze and synthesize information from sales, marketing, operations, and other business functions to support SharkNinja’s standards and goals in the region. The role calls for someone who can adapt to shifting business needs and advocate for Latin America within the company. What You Will Do Create and execute action plans based on performance data to drive strong sales in the assigned category. Forecast product assortments for each country, considering channel dynamics, product availability, competition, and category trends. Work with CI to support learning before and during product launches. Set ambitious standards for the team and encourage a mindset focused on breakthroughs. Gather feedback from all levels of the organization and foster collaboration. Develop deep product knowledge and build effective stories to support channel strategies. Communicate with SharkNinja customers to highlight the value of the full product portfolio. Location Mexico City, Mexico

This Business Development Representative role focuses on supporting Emplifi’s growth in the LATAM region. Based in either Sao Paulo or Mexico City, this position sits within the Sales team and works closely with colleagues across international offices. Role overview The main goal is to connect with decision-makers at leading brands throughout Latin America. Success in this role relies on persistence, creativity, and strong research skills. Much of the work involves proactive outreach, including cold calling and using platforms like LinkedIn. Experience in marketing or brand storytelling is considered an advantage. What you will do Identify and engage key decision-makers at major brands to create new business opportunities. Conduct needs assessment calls with assigned prospects. Support both Marketing and Sales by generating leads and qualifying inbound and outbound prospects through phone, web, email, corporate events, and direct mail campaigns. Collaborate with an assigned Account Executive or Regional Sales Manager, as well as the marketing team, to help meet personal and team sales targets. Assist in developing prospect communication plans and ensure effective product demonstrations. Present Emplifi’s value proposition and set up online product demos and in-person meetings for Account Executives or Regional Sales Managers. Requirements Location in Sao Paulo or Mexico City Strong communication and research abilities Comfort with outreach activities such as cold calling and using LinkedIn Background in marketing or brand storytelling is helpful