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Experience Level
Entry Level
Qualifications
The ideal candidate should possess:A proven track record in customer success or related fields. Strong communication skills in both English and Spanish. Ability to analyze customer data and provide actionable insights. Experience with CRM software and customer engagement tools. A passion for technology and a proactive approach to problem-solving.
About the job
Eleven Labs is hiring a Customer Success Specialist to support clients across the LATAM region. This role is based in Mexico and focuses on building strong relationships with customers, guiding them through onboarding, and helping them get the most from our solutions.
What You Will Do
Work directly with clients to understand their needs and goals
Support customers during onboarding, making sure they have a smooth start
Encourage long-term partnerships by helping clients realize ongoing value from our products
Promote customer satisfaction and retention through attentive service
About Eleven Labs
Eleven Labs is a cutting-edge technology firm that specializes in creating innovative solutions to enhance customer engagement. Our mission is to empower businesses across Latin America through transformative technology. With a strong commitment to customer success, we strive to foster a collaborative and inclusive work environment.
Role Overview Eleven Labs is hiring a Customer Success Specialist to support clients across the LATAM region. This role is based in Mexico and focuses on building strong relationships with customers, guiding them through onboarding, and helping them get the most from our solutions. What You Will Do Work directly with clients to understand their needs and goals Support customers during onboarding, making sure they have a smooth start Encourage long-term partnerships by helping clients realize ongoing value from our products Promote customer satisfaction and retention through attentive service
About UsAt Doctoralia, our mission is to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient, patient-centered digital experience.We are on the lookout for a passionate and results-driven Expansion Customer Success Specialist to drive the expansion of our services within our existing client base and become a strategic partner for healthcare professionals.Role OverviewAs an Expansion Customer Success Specialist, you will be responsible for identifying growth opportunities within our current client portfolio, promoting solutions that provide enhanced value, and contributing to the sustainable development of their practices. You will offer personalized support, advising specialists on optimizing their use of our platform and driving the adoption of new products or features.Key ResponsibilitiesIdentify upselling and cross-selling opportunities within the assigned client portfolio, maximizing the value delivered by Doctoralia.Develop and implement expansion strategies that enhance the adoption of complementary solutions.Provide personalized advisory regarding new functionalities, ensuring effective integration into each specialist's practice.Analyze usage trends and data to propose enhancements that positively impact client success and business metrics.Collaborate with internal teams to design and execute initiatives that drive client retention and growth.Professional ProfileExperience: 1 to 2 years in Customer Success or Account Management (KAM), managing a high-volume portfolio (150-190 clients).Tech DNA: You thrive in Startup, Marketing, or Advertising environments.Data-Driven: You possess the ability to interpret data, analyze Google Ads campaigns, and use insights to narrate success stories.
Doctoralia connects millions of patients with healthcare specialists, aiming to make the medical experience more personal and efficient through technology. As a leader in SaaS solutions for the medical sector in Mexico and beyond, the company focuses on transforming clinical practice into a digital, patient-centered process. Role overview The Revenue Customer Success Specialist plays a central role in supporting healthcare specialists who use Doctoralia's platform. The main focus is on ensuring timely renewals of contracted services, which helps maintain financial stability and strong client relationships. This position also identifies upsell opportunities by analyzing client needs and offering tailored value propositions that fit each specialist's situation. What you will do Manage and secure on-time renewals for services contracted by specialists. Analyze client portfolios to identify upsell opportunities. Develop personalized recommendations to encourage additional service adoption. Support client retention and contribute to portfolio growth. What we are looking for Strategic and growth-oriented mindset. Ability to build strong relationships with clients. Comfort working with data and diagnostics to inform recommendations. Interest in the healthcare technology sector. This role is based in Mexico City.
About Doctoralia Mexico Doctoralia connects millions of patients with healthcare specialists, offering digital tools that help transform clinical practice. As a leading SaaS platform in Mexico and a global reference in digital healthcare, the company focuses on making healthcare more efficient and centered on patient needs. Role Overview: Onboarding Customer Success Specialist This role supports healthcare professionals as they join the Doctoralia platform. The Onboarding Customer Success Specialist guides new users through their first steps, builds trust, and helps them become confident with Doctoralia’s digital solutions. The goal is to set up each specialist for long-term success and support the shift toward digital healthcare. Main Responsibilities Manage the complete onboarding process for new clients, ensuring smooth integration and early confidence with the platform. Train and guide healthcare professionals in using Doctoralia’s digital tools, adapting training to each specialist’s needs. Spot areas for improvement during onboarding and suggest practical solutions to improve the user experience. Track each client’s progress in the early stages, anticipating and resolving issues before they become obstacles. Work closely with Product and Support teams to share user feedback and help improve Doctoralia’s solutions. Professional Profile Experience: 1 to 2 years in Customer Success or Account Management, handling a portfolio of 100-150 clients. Tech Savvy: Comfortable working in startup, marketing, or advertising settings. Data-Driven: Able to read and analyze data to improve campaign results. Location This position is based in Mexico City.
Role overview Cricut Inc. seeks a LATAM eCommerce Marketing Specialist (Contractor) to join the team in Mexico City. The position centers on planning and carrying out marketing strategies for the Latin American region. Responsibilities Create and manage marketing campaigns designed for various audiences throughout Latin America. Collaborate with colleagues from different departments to enhance Cricut’s digital presence. Explore and implement new approaches to increase customer engagement through eCommerce platforms and tools. Location This role is located in Mexico City.
Role Overview Feverup is looking for a Tax & Accounting Specialist focused on the LATAM region. This position is based in Mexico City. The role centers on managing tax compliance and supporting accounting operations for the region. What You Will Do Handle tax compliance tasks in accordance with LATAM regulations Support accounting functions and maintain accurate records Work closely with the finance team to ensure reporting accuracy Help the company meet local regulatory requirements What We Look For Strong attention to detail Experience in tax and accounting, preferably within LATAM Ability to collaborate with finance colleagues Commitment to accuracy and compliance
Join our dynamic team at Catapult Sports as a Customer Success Specialist. In this pivotal role, you will be responsible for ensuring our clients achieve their desired outcomes while using our innovative sports technology solutions. Your expertise will help drive customer satisfaction and retention, making you an essential part of our mission to enhance athletic performance.As a Customer Success Specialist, you will work closely with clients, providing guidance and support to help them maximize the value of our products. You will engage in proactive communication, identify potential issues, and collaborate with internal teams to deliver exceptional service.
SimplePractice creates software for health and wellness professionals, helping practitioners manage their businesses from training to licensure. The platform is designed to streamline administrative tasks, connect providers with new clients, and allow practitioners to dedicate more time to client care. Role overview The Customer Success Specialist is part of a team focused on supporting SimplePractice users. This hybrid position is based in Mexico City and is full-time and hourly (non-exempt). The role centers on helping practitioners and their clients, handling a variety of customer interactions across phone, chat, and email. Some weekends and evenings are required, especially during busy periods when overtime may be available. What you will do Respond to inbound questions about SimplePractice features via phone, chat, and email. Reply to all support emails within 60 minutes, aiming for faster response times when possible. Route specific support requests to the appropriate Customer Success team members. Offer live chat support during business hours. Arrange and join live screen-sharing sessions and phone calls with customers. Apply problem-solving skills to investigate and resolve complex customer issues. Identify patterns in support requests and proactively address recurring concerns. Escalate product-related issues to Technical Support Specialists as needed. Help support conversion goals by conducting onboarding calls with customers during their free trial. Work schedule This position requires flexibility to work outside traditional hours, including weekends and evenings, to provide timely support for customers throughout the week.
About UsAt Doctoralia, we are committed to humanizing healthcare experiences through innovative technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient and patient-centered digital experience.We are on the lookout for a passionate and strategic Farming Customer Success Specialist to play a pivotal role in the continued success and satisfaction of our specialists.Role OverviewAs a Farming Customer Success Specialist, you will serve as a strategic partner to our clients, enhancing long-term relationships and maximizing the value of our solutions. Your mission will include identifying expansion opportunities, fostering loyalty, ensuring contract renewals, and contributing to the sustainable growth of each office or clinic.Key ResponsibilitiesManage and strengthen relationships with your client portfolio, ensuring high satisfaction levels and fostering loyalty to our platform.Identify opportunities for upselling and cross-selling, presenting new or additional solutions that provide real value to each specialist.Implement strategies for contract renewal or expansion, anticipating needs and mitigating churn risks.Analyze key usage and performance metrics (KPIs), generating insights that allow for personalized action recommendations to maximize client success.Act as a proactive point of contact, providing ongoing support, resolving inquiries, and ensuring effective and constant communication with specialists.Professional ProfileExperience: 1 to 2 years in Customer Success or Account Management (KAM), managing high-volume portfolios (100-150 clients).Tech DNA: Thrive in Startup, Marketing, or Advertising environments.Data-Driven: Proficient in reading data, analyzing Google Ads campaigns, and using data to narrate a success story.Tech Stack: Familiarity with relevant tools and technologies.
Full-time|Remote|Remote — Mexico City, Mexico City, Mexico
About SupportYourApp SupportYourApp is a global provider of Intelligent Support-as-a-Service. Since 2010, the company has partnered with well-known tech brands such as MasterCard, Calm, and MacPaw, delivering secure customer and technical support in over 60 languages. With operations spanning more than 30 countries, SupportYourApp focuses on serving SaaS, software, and hardware clients across multiple sectors. Role Overview: Bilingual Customer Support Consultant (Native Spanish) This remote position is based in Mexico City and welcomes candidates throughout LATAM. The team values a multicultural atmosphere and a People First management approach. The role offers opportunities to build new skills and reach ambitious goals while working from home. Main Responsibilities Deliver customer support via phone, chat, and email Respond to inquiries such as check-ins and access issues, and troubleshoot incidents including A/C problems or neighbor complaints Assist with managing the support ticket backlog and ensure timely resolutions Build and maintain strong relationships with customers Keep up with new tools and technologies relevant to support Handle sensitive customer data securely and confidentially Apply current customer satisfaction practices Maintain thorough knowledge of client solutions and meet key performance indicators (KPIs) Support internal teams as they address operational challenges This role is ideal for those who are native Spanish speakers, comfortable working remotely, and interested in supporting global clients in a professional, people-focused setting.
Role Overview Instructure is hiring a Customer Success Manager based in Mexico. This role focuses on helping clients reach their goals with Instructure’s educational technology products. Success in this position means building solid relationships, understanding each customer’s needs, and helping them use Instructure’s tools effectively. What You Will Do Develop and maintain strong connections with customers Learn about each client’s objectives and challenges Guide customers in using Instructure’s products to support their success
Full-time|On-site|Mexico City, Mexico City, Mexico
Cato Networks is looking for a Customer Success Manager based in Mexico City. The main focus of this position is to help clients maximize the value they receive from Cato's network security solutions. Key responsibilities Support customers as they use Cato's products and services Build and maintain strong client relationships Promote ongoing customer engagement with Cato's network security offerings Location This role is based in Mexico City, Mexico.
Join the dynamic team at Binance as a Business Development Operations Specialist focused on the LATAM region. In this role, you will be instrumental in driving business growth and operational excellence. Your expertise will help ensure strategic initiatives are executed effectively, enhancing our market presence across Latin America.
Aircall is a leading unicorn, AI-enhanced customer communications platform that empowers over 22,000 businesses globally to boost revenue, accelerate issue resolution, and expand customer engagement teams. We are transforming customer communications by seamlessly integrating voice, SMS, WhatsApp, and advanced AI technologies into a unified workspace.Our growth is driven by a core principle: enable teams to operate smarter rather than harder. With innovations such as Aircall’s AI Voice Agent that automates routine calls, AI Assist that simplifies post-call tasks, and AI Assist Pro that provides real-time support, we empower individuals to excel in their roles. The outcome is increased revenue, rapid problem-solving, and scalable teams that operate with confidence.Headquartered in Paris, with a robust North American presence in Seattle, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall has developed a product that delights customers and a business model that is rapidly expanding, bolstered by top-tier investors and relentless AI innovation across various product lines.Joining Aircall means becoming part of a dynamic, ambitious, and product-focused organization where your contributions are visible, decisions are made quickly, and growth is tangible.Our Work Ethos at Aircall: We prioritize our customers, leverage data for decision-making, and strive to deliver impactful results. We cherish ownership, promote continual learning, and value thoughtful speed. If you excel in a collaborative, fast-paced environment where trust and influence are paramount, you will find your place here.Role Overview:We are on the lookout for a talented Solutions Engineer to enhance our Revenue team.As our primary Solutions Engineer for the LATAM region, you will have the opportunity to make an immediate impact on both our team and our customers from your very first day.The Solutions Engineering Team operates at the convergence of Sales, Customer Relations, and Product, equipping all teams with the essential technical knowledge required to meet their goals.
As a Customer Success Manager at Shiji Group, you will play a pivotal role in ensuring our clients achieve their desired outcomes through effective use of our solutions. You will act as a trusted advisor, guiding clients throughout their journey and driving product adoption.Your responsibilities will include managing client relationships, identifying opportunities for growth, and working collaboratively with cross-functional teams to deliver exceptional service and support. We are looking for an individual who is passionate about customer success and has a proven track record in fostering strong client relationships.
Join nium as we expand our operations across the LATAM region! We are seeking an experienced and dynamic Manager for LATAM Expansion Licenses. In this pivotal role, you will lead initiatives to secure necessary licenses for our expansion endeavors, ensuring compliance with local regulations and fostering relationships with key stakeholders.Your strategic mindset and negotiation skills will be essential as you navigate the complexities of the regulatory landscape. If you are passionate about driving growth and have a proven track record in managing licensing processes, we want to hear from you!
Full-time|$500K/yr - $500K/yr|On-site|Mexico City, Mexico
At Insider One, we are excited to welcome a passionate Customer Success Manager to our dynamic team in Mexico City. Before diving into the specifics of the role, let us share a bit about who we are.About UsInsider One is the leading platform that empowers marketing and customer engagement teams with all the tools they need in one comprehensive solution. Our mission is to help our clients unlock their full potential and achieve unprecedented success.Founded with a vision to provide cutting-edge technologies and emerging channels to marketers globally, we have grown from a small team to over 1,500 professionals from more than 50 nationalities across 30 offices worldwide. Leveraging AI and our integrated Customer Data Platform (CDP), we unify data, personalization, and journey orchestration across a wide array of channels including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we secured one of the largest funding rounds in the industry—a $500M Series E led by General Atlantic. Our investors include notable names such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. We proudly serve over 2,000 customers, ranging from high-growth startups to esteemed Fortune 500 companies like Samsung, Nike, L’Oreal, and Nestlé.Recognized as one of the few woman-founded and women-led B2B SaaS unicorns, Insider One is celebrated for its exceptional service and is the only vendor acknowledged as the top leader in all essential capabilities for marketing and customer engagement teams. We invite you to explore our accolades and customer satisfaction through platforms such as Gartner.
Join the Customer Team at TRACTIANAt Tractian, our Customer Success team plays a pivotal role in ensuring client satisfaction and maximizing the lifetime value of our partnerships. We specialize in deepening relationships with existing customers, expanding product offerings, and fostering a culture of trust and collaboration. Our esteemed Enterprise clients include industry giants such as Hyundai, Bosch, CEMEX, Bimbo, and PepsiCo. As a member of our team, you will engage directly with clients to understand their unique challenges and develop tailored solutions that enhance their maintenance processes.Key ResponsibilitiesIn your role as a Senior Customer Success Engineer, you will be responsible for delivering exceptional technical support and strategic guidance to our enterprise clients. You will collaborate closely with clients to ensure our solutions effectively meet their technical requirements, driving account growth, client retention, and overall satisfaction.
Full-time|Remote|Remote — Mexico City, Mexico City, Mexico
At Intuition Machines, we leverage cutting-edge AI and machine learning technologies to develop advanced enterprise security solutions. Our innovative research impacts systems used by hundreds of millions globally, supported by a diverse team of professionals working remotely from various locations. You may recognize us for our flagship product, the hCaptcha security suite. Our operational philosophy emphasizes minimal overhead, streamlined teams, and agile development cycles.As a Sales Engineer, you will spearhead technical discussions with clients, helping them transform their requirements into successful outcomes while facilitating smooth onboarding and sustained product utilization. You will serve as the technical expert throughout the customer journey—from sales and onboarding to implementation—utilizing your extensive knowledge of the hCaptcha ecosystem.Our role involves extensive collaboration with engineers at our client organizations at every stage of the sales process.Key Responsibilities:Provide expert advice to clients on implementation strategies, use cases, and product choices, ensuring exceptional customer satisfaction.Convert client requests and specifications into actionable development tasks.Keep abreast of competitive products and emerging market prospects.Lead continuous service enhancement initiatives and ensure high-quality delivery across the technology stack.Collaborate with the product team to refine go-to-market strategies, create solution architectures, and strengthen client acquisition initiatives.Act as a bridge between architects, engineers, and clients, translating complex business needs into viable technical solutions.
About UsAt Leona, we are dedicated to revolutionizing healthcare access for everyone, whether it's patients, healthcare providers, or their families. Our mission is clear: to reshape how people engage with healthcare, ensuring that quality care is available to all, regardless of their location. We aspire to create an environment where patients feel empowered to manage their health proactively, while enabling doctors to concentrate on delivering exceptional care through innovative tools that reduce administrative burdens and enhance their quality of life.Our flagship product is an AI-driven platform that enhances Doctor-Patient communication via WhatsApp, functioning as a clinical assistant that automates non-urgent tasks, ensuring patients can reach their doctors anytime.With offices in San Francisco and Mexico City, our diverse team is comprised of experts from leading tech companies like Rappi, Uber, and Modern Fertility. Supported by prestigious investors such as General Catalyst and Accel, along with a remarkable list of angel investors, we are poised for significant growth.If you are eager to learn and thrive in a start-up environment, while making a meaningful impact, this opportunity is for you!
Role Overview Eleven Labs is hiring a Customer Success Specialist to support clients across the LATAM region. This role is based in Mexico and focuses on building strong relationships with customers, guiding them through onboarding, and helping them get the most from our solutions. What You Will Do Work directly with clients to understand their needs and goals Support customers during onboarding, making sure they have a smooth start Encourage long-term partnerships by helping clients realize ongoing value from our products Promote customer satisfaction and retention through attentive service
About UsAt Doctoralia, our mission is to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient, patient-centered digital experience.We are on the lookout for a passionate and results-driven Expansion Customer Success Specialist to drive the expansion of our services within our existing client base and become a strategic partner for healthcare professionals.Role OverviewAs an Expansion Customer Success Specialist, you will be responsible for identifying growth opportunities within our current client portfolio, promoting solutions that provide enhanced value, and contributing to the sustainable development of their practices. You will offer personalized support, advising specialists on optimizing their use of our platform and driving the adoption of new products or features.Key ResponsibilitiesIdentify upselling and cross-selling opportunities within the assigned client portfolio, maximizing the value delivered by Doctoralia.Develop and implement expansion strategies that enhance the adoption of complementary solutions.Provide personalized advisory regarding new functionalities, ensuring effective integration into each specialist's practice.Analyze usage trends and data to propose enhancements that positively impact client success and business metrics.Collaborate with internal teams to design and execute initiatives that drive client retention and growth.Professional ProfileExperience: 1 to 2 years in Customer Success or Account Management (KAM), managing a high-volume portfolio (150-190 clients).Tech DNA: You thrive in Startup, Marketing, or Advertising environments.Data-Driven: You possess the ability to interpret data, analyze Google Ads campaigns, and use insights to narrate success stories.
Doctoralia connects millions of patients with healthcare specialists, aiming to make the medical experience more personal and efficient through technology. As a leader in SaaS solutions for the medical sector in Mexico and beyond, the company focuses on transforming clinical practice into a digital, patient-centered process. Role overview The Revenue Customer Success Specialist plays a central role in supporting healthcare specialists who use Doctoralia's platform. The main focus is on ensuring timely renewals of contracted services, which helps maintain financial stability and strong client relationships. This position also identifies upsell opportunities by analyzing client needs and offering tailored value propositions that fit each specialist's situation. What you will do Manage and secure on-time renewals for services contracted by specialists. Analyze client portfolios to identify upsell opportunities. Develop personalized recommendations to encourage additional service adoption. Support client retention and contribute to portfolio growth. What we are looking for Strategic and growth-oriented mindset. Ability to build strong relationships with clients. Comfort working with data and diagnostics to inform recommendations. Interest in the healthcare technology sector. This role is based in Mexico City.
About Doctoralia Mexico Doctoralia connects millions of patients with healthcare specialists, offering digital tools that help transform clinical practice. As a leading SaaS platform in Mexico and a global reference in digital healthcare, the company focuses on making healthcare more efficient and centered on patient needs. Role Overview: Onboarding Customer Success Specialist This role supports healthcare professionals as they join the Doctoralia platform. The Onboarding Customer Success Specialist guides new users through their first steps, builds trust, and helps them become confident with Doctoralia’s digital solutions. The goal is to set up each specialist for long-term success and support the shift toward digital healthcare. Main Responsibilities Manage the complete onboarding process for new clients, ensuring smooth integration and early confidence with the platform. Train and guide healthcare professionals in using Doctoralia’s digital tools, adapting training to each specialist’s needs. Spot areas for improvement during onboarding and suggest practical solutions to improve the user experience. Track each client’s progress in the early stages, anticipating and resolving issues before they become obstacles. Work closely with Product and Support teams to share user feedback and help improve Doctoralia’s solutions. Professional Profile Experience: 1 to 2 years in Customer Success or Account Management, handling a portfolio of 100-150 clients. Tech Savvy: Comfortable working in startup, marketing, or advertising settings. Data-Driven: Able to read and analyze data to improve campaign results. Location This position is based in Mexico City.
Role overview Cricut Inc. seeks a LATAM eCommerce Marketing Specialist (Contractor) to join the team in Mexico City. The position centers on planning and carrying out marketing strategies for the Latin American region. Responsibilities Create and manage marketing campaigns designed for various audiences throughout Latin America. Collaborate with colleagues from different departments to enhance Cricut’s digital presence. Explore and implement new approaches to increase customer engagement through eCommerce platforms and tools. Location This role is located in Mexico City.
Role Overview Feverup is looking for a Tax & Accounting Specialist focused on the LATAM region. This position is based in Mexico City. The role centers on managing tax compliance and supporting accounting operations for the region. What You Will Do Handle tax compliance tasks in accordance with LATAM regulations Support accounting functions and maintain accurate records Work closely with the finance team to ensure reporting accuracy Help the company meet local regulatory requirements What We Look For Strong attention to detail Experience in tax and accounting, preferably within LATAM Ability to collaborate with finance colleagues Commitment to accuracy and compliance
Join our dynamic team at Catapult Sports as a Customer Success Specialist. In this pivotal role, you will be responsible for ensuring our clients achieve their desired outcomes while using our innovative sports technology solutions. Your expertise will help drive customer satisfaction and retention, making you an essential part of our mission to enhance athletic performance.As a Customer Success Specialist, you will work closely with clients, providing guidance and support to help them maximize the value of our products. You will engage in proactive communication, identify potential issues, and collaborate with internal teams to deliver exceptional service.
SimplePractice creates software for health and wellness professionals, helping practitioners manage their businesses from training to licensure. The platform is designed to streamline administrative tasks, connect providers with new clients, and allow practitioners to dedicate more time to client care. Role overview The Customer Success Specialist is part of a team focused on supporting SimplePractice users. This hybrid position is based in Mexico City and is full-time and hourly (non-exempt). The role centers on helping practitioners and their clients, handling a variety of customer interactions across phone, chat, and email. Some weekends and evenings are required, especially during busy periods when overtime may be available. What you will do Respond to inbound questions about SimplePractice features via phone, chat, and email. Reply to all support emails within 60 minutes, aiming for faster response times when possible. Route specific support requests to the appropriate Customer Success team members. Offer live chat support during business hours. Arrange and join live screen-sharing sessions and phone calls with customers. Apply problem-solving skills to investigate and resolve complex customer issues. Identify patterns in support requests and proactively address recurring concerns. Escalate product-related issues to Technical Support Specialists as needed. Help support conversion goals by conducting onboarding calls with customers during their free trial. Work schedule This position requires flexibility to work outside traditional hours, including weekends and evenings, to provide timely support for customers throughout the week.
About UsAt Doctoralia, we are committed to humanizing healthcare experiences through innovative technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient and patient-centered digital experience.We are on the lookout for a passionate and strategic Farming Customer Success Specialist to play a pivotal role in the continued success and satisfaction of our specialists.Role OverviewAs a Farming Customer Success Specialist, you will serve as a strategic partner to our clients, enhancing long-term relationships and maximizing the value of our solutions. Your mission will include identifying expansion opportunities, fostering loyalty, ensuring contract renewals, and contributing to the sustainable growth of each office or clinic.Key ResponsibilitiesManage and strengthen relationships with your client portfolio, ensuring high satisfaction levels and fostering loyalty to our platform.Identify opportunities for upselling and cross-selling, presenting new or additional solutions that provide real value to each specialist.Implement strategies for contract renewal or expansion, anticipating needs and mitigating churn risks.Analyze key usage and performance metrics (KPIs), generating insights that allow for personalized action recommendations to maximize client success.Act as a proactive point of contact, providing ongoing support, resolving inquiries, and ensuring effective and constant communication with specialists.Professional ProfileExperience: 1 to 2 years in Customer Success or Account Management (KAM), managing high-volume portfolios (100-150 clients).Tech DNA: Thrive in Startup, Marketing, or Advertising environments.Data-Driven: Proficient in reading data, analyzing Google Ads campaigns, and using data to narrate a success story.Tech Stack: Familiarity with relevant tools and technologies.
Full-time|Remote|Remote — Mexico City, Mexico City, Mexico
About SupportYourApp SupportYourApp is a global provider of Intelligent Support-as-a-Service. Since 2010, the company has partnered with well-known tech brands such as MasterCard, Calm, and MacPaw, delivering secure customer and technical support in over 60 languages. With operations spanning more than 30 countries, SupportYourApp focuses on serving SaaS, software, and hardware clients across multiple sectors. Role Overview: Bilingual Customer Support Consultant (Native Spanish) This remote position is based in Mexico City and welcomes candidates throughout LATAM. The team values a multicultural atmosphere and a People First management approach. The role offers opportunities to build new skills and reach ambitious goals while working from home. Main Responsibilities Deliver customer support via phone, chat, and email Respond to inquiries such as check-ins and access issues, and troubleshoot incidents including A/C problems or neighbor complaints Assist with managing the support ticket backlog and ensure timely resolutions Build and maintain strong relationships with customers Keep up with new tools and technologies relevant to support Handle sensitive customer data securely and confidentially Apply current customer satisfaction practices Maintain thorough knowledge of client solutions and meet key performance indicators (KPIs) Support internal teams as they address operational challenges This role is ideal for those who are native Spanish speakers, comfortable working remotely, and interested in supporting global clients in a professional, people-focused setting.
Role Overview Instructure is hiring a Customer Success Manager based in Mexico. This role focuses on helping clients reach their goals with Instructure’s educational technology products. Success in this position means building solid relationships, understanding each customer’s needs, and helping them use Instructure’s tools effectively. What You Will Do Develop and maintain strong connections with customers Learn about each client’s objectives and challenges Guide customers in using Instructure’s products to support their success
Full-time|On-site|Mexico City, Mexico City, Mexico
Cato Networks is looking for a Customer Success Manager based in Mexico City. The main focus of this position is to help clients maximize the value they receive from Cato's network security solutions. Key responsibilities Support customers as they use Cato's products and services Build and maintain strong client relationships Promote ongoing customer engagement with Cato's network security offerings Location This role is based in Mexico City, Mexico.
Join the dynamic team at Binance as a Business Development Operations Specialist focused on the LATAM region. In this role, you will be instrumental in driving business growth and operational excellence. Your expertise will help ensure strategic initiatives are executed effectively, enhancing our market presence across Latin America.
Aircall is a leading unicorn, AI-enhanced customer communications platform that empowers over 22,000 businesses globally to boost revenue, accelerate issue resolution, and expand customer engagement teams. We are transforming customer communications by seamlessly integrating voice, SMS, WhatsApp, and advanced AI technologies into a unified workspace.Our growth is driven by a core principle: enable teams to operate smarter rather than harder. With innovations such as Aircall’s AI Voice Agent that automates routine calls, AI Assist that simplifies post-call tasks, and AI Assist Pro that provides real-time support, we empower individuals to excel in their roles. The outcome is increased revenue, rapid problem-solving, and scalable teams that operate with confidence.Headquartered in Paris, with a robust North American presence in Seattle, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall has developed a product that delights customers and a business model that is rapidly expanding, bolstered by top-tier investors and relentless AI innovation across various product lines.Joining Aircall means becoming part of a dynamic, ambitious, and product-focused organization where your contributions are visible, decisions are made quickly, and growth is tangible.Our Work Ethos at Aircall: We prioritize our customers, leverage data for decision-making, and strive to deliver impactful results. We cherish ownership, promote continual learning, and value thoughtful speed. If you excel in a collaborative, fast-paced environment where trust and influence are paramount, you will find your place here.Role Overview:We are on the lookout for a talented Solutions Engineer to enhance our Revenue team.As our primary Solutions Engineer for the LATAM region, you will have the opportunity to make an immediate impact on both our team and our customers from your very first day.The Solutions Engineering Team operates at the convergence of Sales, Customer Relations, and Product, equipping all teams with the essential technical knowledge required to meet their goals.
As a Customer Success Manager at Shiji Group, you will play a pivotal role in ensuring our clients achieve their desired outcomes through effective use of our solutions. You will act as a trusted advisor, guiding clients throughout their journey and driving product adoption.Your responsibilities will include managing client relationships, identifying opportunities for growth, and working collaboratively with cross-functional teams to deliver exceptional service and support. We are looking for an individual who is passionate about customer success and has a proven track record in fostering strong client relationships.
Join nium as we expand our operations across the LATAM region! We are seeking an experienced and dynamic Manager for LATAM Expansion Licenses. In this pivotal role, you will lead initiatives to secure necessary licenses for our expansion endeavors, ensuring compliance with local regulations and fostering relationships with key stakeholders.Your strategic mindset and negotiation skills will be essential as you navigate the complexities of the regulatory landscape. If you are passionate about driving growth and have a proven track record in managing licensing processes, we want to hear from you!
Full-time|$500K/yr - $500K/yr|On-site|Mexico City, Mexico
At Insider One, we are excited to welcome a passionate Customer Success Manager to our dynamic team in Mexico City. Before diving into the specifics of the role, let us share a bit about who we are.About UsInsider One is the leading platform that empowers marketing and customer engagement teams with all the tools they need in one comprehensive solution. Our mission is to help our clients unlock their full potential and achieve unprecedented success.Founded with a vision to provide cutting-edge technologies and emerging channels to marketers globally, we have grown from a small team to over 1,500 professionals from more than 50 nationalities across 30 offices worldwide. Leveraging AI and our integrated Customer Data Platform (CDP), we unify data, personalization, and journey orchestration across a wide array of channels including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we secured one of the largest funding rounds in the industry—a $500M Series E led by General Atlantic. Our investors include notable names such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. We proudly serve over 2,000 customers, ranging from high-growth startups to esteemed Fortune 500 companies like Samsung, Nike, L’Oreal, and Nestlé.Recognized as one of the few woman-founded and women-led B2B SaaS unicorns, Insider One is celebrated for its exceptional service and is the only vendor acknowledged as the top leader in all essential capabilities for marketing and customer engagement teams. We invite you to explore our accolades and customer satisfaction through platforms such as Gartner.
Join the Customer Team at TRACTIANAt Tractian, our Customer Success team plays a pivotal role in ensuring client satisfaction and maximizing the lifetime value of our partnerships. We specialize in deepening relationships with existing customers, expanding product offerings, and fostering a culture of trust and collaboration. Our esteemed Enterprise clients include industry giants such as Hyundai, Bosch, CEMEX, Bimbo, and PepsiCo. As a member of our team, you will engage directly with clients to understand their unique challenges and develop tailored solutions that enhance their maintenance processes.Key ResponsibilitiesIn your role as a Senior Customer Success Engineer, you will be responsible for delivering exceptional technical support and strategic guidance to our enterprise clients. You will collaborate closely with clients to ensure our solutions effectively meet their technical requirements, driving account growth, client retention, and overall satisfaction.
Full-time|Remote|Remote — Mexico City, Mexico City, Mexico
At Intuition Machines, we leverage cutting-edge AI and machine learning technologies to develop advanced enterprise security solutions. Our innovative research impacts systems used by hundreds of millions globally, supported by a diverse team of professionals working remotely from various locations. You may recognize us for our flagship product, the hCaptcha security suite. Our operational philosophy emphasizes minimal overhead, streamlined teams, and agile development cycles.As a Sales Engineer, you will spearhead technical discussions with clients, helping them transform their requirements into successful outcomes while facilitating smooth onboarding and sustained product utilization. You will serve as the technical expert throughout the customer journey—from sales and onboarding to implementation—utilizing your extensive knowledge of the hCaptcha ecosystem.Our role involves extensive collaboration with engineers at our client organizations at every stage of the sales process.Key Responsibilities:Provide expert advice to clients on implementation strategies, use cases, and product choices, ensuring exceptional customer satisfaction.Convert client requests and specifications into actionable development tasks.Keep abreast of competitive products and emerging market prospects.Lead continuous service enhancement initiatives and ensure high-quality delivery across the technology stack.Collaborate with the product team to refine go-to-market strategies, create solution architectures, and strengthen client acquisition initiatives.Act as a bridge between architects, engineers, and clients, translating complex business needs into viable technical solutions.
About UsAt Leona, we are dedicated to revolutionizing healthcare access for everyone, whether it's patients, healthcare providers, or their families. Our mission is clear: to reshape how people engage with healthcare, ensuring that quality care is available to all, regardless of their location. We aspire to create an environment where patients feel empowered to manage their health proactively, while enabling doctors to concentrate on delivering exceptional care through innovative tools that reduce administrative burdens and enhance their quality of life.Our flagship product is an AI-driven platform that enhances Doctor-Patient communication via WhatsApp, functioning as a clinical assistant that automates non-urgent tasks, ensuring patients can reach their doctors anytime.With offices in San Francisco and Mexico City, our diverse team is comprised of experts from leading tech companies like Rappi, Uber, and Modern Fertility. Supported by prestigious investors such as General Catalyst and Accel, along with a remarkable list of angel investors, we are poised for significant growth.If you are eager to learn and thrive in a start-up environment, while making a meaningful impact, this opportunity is for you!
Aug 8, 2025
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