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Customer Success Specialist - Americas

KaizoRemote job
Remote Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates with:Strong communication skills in both English and Spanish. Experience in customer success or account management, particularly with enterprise clients. Proven ability to manage complex projects and stakeholder relationships. Proactive problem-solving skills and strategic thinking.

About the job

Kaizo seeks a Customer Success Specialist to support key accounts across North and South America. This is a remote position, with a preference for candidates located in LATAM EST countries. The team aims to fill the role as soon as possible.

Languages required

  • Fluent in English
  • Fluent in Spanish

What you will do

  • Guide customers through onboarding and encourage strong adoption of Kaizo’s platform.
  • Build trust and deliver measurable value to enterprise clients.
  • Work with complex stakeholder groups, set clear expectations, and manage outcomes.
  • Balance empathy with direct communication to help customers reach their goals while maintaining boundaries.

What makes this role unique

  • Kaizo is growing quickly in the Americas, adding new enterprise clients and expanding its reach.
  • Join a team that values quality, trust, and delivering meaningful results for customers.
  • Play a part in shaping how customer success is delivered during a time of significant growth.

About Kaizo

Kaizo is an innovative AI-powered platform designed to help customer support teams operate more effectively, equitably, and efficiently. Our commitment to quality and impactful service delivery sets us apart as we grow our customer base worldwide.

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