Customer Success Manager

Role overview The Principal Customer Success Executive at ServiceNow partners with clients in Addison to support their business objectives. Building and maintaining relationships with key stakeholders forms the core of this position. The role centers on encouraging clients to adopt ServiceNow solutions and ensuring they are satisfied with their experience. This position is responsible for helping customers get the most out of their ServiceNow investment. Success in this role means guiding clients to realize the full value of the platform and supporting them as they work toward their goals.

Role Overview The Customer Success Executive at ServiceNow focuses on helping clients reach their goals with the ServiceNow platform. This role centers on building strong client relationships, understanding each customer’s needs, and addressing challenges as they arise. What You Will Do Develop and maintain trusted relationships with customers. Work closely with cross-functional teams to support client success and retention. Identify customer needs and ensure they gain the most value from ServiceNow’s platform and services. Proactively resolve issues to drive customer satisfaction. Location This position is based in Addison.

ServiceNow is looking for a Digital Experience Lead based in Addison. This position centers on shaping digital solutions that improve user engagement and refine customer interactions across ServiceNow platforms. Role overview The Digital Experience Lead works closely with teams from different disciplines to design and carry out strategies that support digital transformation. The main focus is on creating user experiences that are both effective and enjoyable, ensuring customers get the most out of ServiceNow’s digital offerings. Collaboration Collaboration is key in this role. The Digital Experience Lead partners with colleagues across departments to align on goals, share insights, and deliver improvements that matter to users. Impact This role plays a central part in ServiceNow’s ongoing efforts to optimize digital touchpoints, helping shape how customers interact with and benefit from the company’s platforms.

ServiceNow is hiring a Senior Principal Technology Consultant in Addison. This position takes a lead role in helping organizations improve how they operate and deliver services. The focus is on guiding clients through digital transformation projects using the ServiceNow platform. Role overview This consultant works with cross-functional teams to design, implement, and refine solutions that boost efficiency and encourage innovation. The work involves understanding client needs, shaping project strategies, and ensuring that solutions align with each client’s objectives. What you will do Lead major technology initiatives for clients using the ServiceNow platform Advise organizations on digital transformation strategies Collaborate with teams across disciplines to deliver tailored solutions Build and maintain strong client relationships through trust and open communication Requirements Extensive experience in technology consulting Proven ability to manage complex projects and guide clients through change Strong understanding of the ServiceNow platform Excellent communication and collaboration skills

ServiceNow is looking for a Senior Principal Solution Architect focused on Platform Expert Services in Addison. This role shapes the direction of client solutions and supports digital transformation initiatives. Role overview This position centers on designing tailored solutions that address each client's specific requirements. The Senior Principal Solution Architect works closely with teams to deliver high-quality service and ensure client objectives are met throughout their transformation journey. What you will do Design solutions for clients using ServiceNow's platform and capabilities Collaborate with internal teams to deliver effective service Support clients as they move through digital transformation projects Requirements Extensive experience architecting solutions on enterprise platforms Strong background in service delivery and client engagement Expertise in digital transformation strategies

ServiceNow is seeking a Senior Business Process Consultant with a focus on ServiceNow CRM solutions. This position centers on improving business processes and optimizing customer relationship management systems. Role overview This consultant partners with cross-functional teams to identify ways to streamline operations. The work involves analyzing current workflows and recommending improvements that support both efficiency and client value. What you will do Collaborate with various teams to review and refine business processes Support the optimization of ServiceNow CRM systems Help drive operational efficiency for clients Requirements Expertise in ServiceNow CRM Experience working with cross-functional groups Strong background in business process improvement

Join ServiceNow as a Senior Solution Sales Executive specializing in the Industrial Connected Workforce. In this pivotal role, you will spearhead sales initiatives, driving transformative solutions that integrate cutting-edge technologies into industrial environments.Your expertise will be essential in developing strategic relationships with key stakeholders, understanding their unique challenges, and providing tailored solutions that enhance operational efficiency and workforce connectivity.

The Role: The Associate Customer Success Manager plays a vital role in ensuring that clients derive maximum value from their investment in Tanium. This position is crucial for maintaining Tanium's reputation for having a loyal and high-value customer base that depends on its solutions to manage their endpoints effectively. Working collaboratively within a dynamic team that includes other Customer Success Managers, Advanced Consulting Engineers, Enterprise Services Engineers, partners, and sales teams, you will contribute to customer success by applying best practices and your technical knowledge to drive platform adoption, leading to renewal and upsell opportunities across your assigned accounts. Work Environment: This position adheres to the company’s hybrid work policy, requiring employees to be present in the office at least three days a week in Addison, TX. Your Responsibilities: Facilitate successful business outcomes for customers, contributing to top-tier retention and growth for Tanium by collaborating with a dedicated account team comprising Sales, Solution Engineers, Domain Architects, and others. Utilize technical expertise and customer insights to drive the adoption of Tanium's platform, ensuring customer satisfaction and success. Identify and pursue opportunities for account expansion and renewal.

Overview:Tanium is seeking an accomplished Regional Vice President of Customer Success to lead our dedicated team. This pivotal role is essential in ensuring that our customers derive maximum value from their investment in Tanium, bolstering our reputation as a trusted partner in endpoint management. Your leadership will be vital in maintaining our impressive roster of high-value, loyal customers who depend on Tanium's innovative solutions.As the RVP of Customer Success, you will be responsible for driving customer satisfaction, fostering strong relationships, and promoting the adoption of the Tanium platform. You will leverage best practices and technical expertise to guide your team in delivering exceptional service and achieving customer success.

Join our dynamic Solution Consulting team at ServiceNow, where your expertise will play a vital role in shaping our future success. As an Advisory Solution Consultant, you will support our Employee Experience, Customer Workflow, and ITX Solution Sales initiatives. Collaborating closely with Sales, Product Management, and the executive team, you will drive revenue for our innovative products. This role requires a hands-on technical consultant adept at delivering and positioning solutions throughout the sales cycle.Key Responsibilities:Serve as a technical and domain expert, supporting product sales within a client-facing sales team.Conduct discovery workshops to identify customer challenges and deliver compelling product demonstrations that align with their needs.Respond to product feature and technical inquiries from customers, channel partners, and ServiceNow colleagues.Provide valuable feedback to product management regarding enhancements that can address customer needs and add value.Share knowledge and best practices with fellow Solution Consultants to improve team quality and efficiency.Stay informed on competitive analysis and market differentiation.Participate in marketing events, including executive briefings, conferences, user groups, and trade shows.

ServiceNow is looking for a Solution Architect in Addison to design and implement solutions for clients. This role calls for strong technical skills and close collaboration with teams across the company to ensure ServiceNow offerings fit smoothly into client systems. What you will do Design and implement solutions tailored to client requirements Work with cross-functional teams to integrate ServiceNow services into client environments Apply technical expertise to address complex challenges Requirements Strong background in cloud technologies Experience with software architecture Familiarity with agile methodologies This position focuses on delivering solutions that help clients achieve their goals, with an emphasis on technical quality and collaboration.

Join our dynamic team at ServiceNow as a Staff Network Operations Engineer specializing in Load Balancers, specifically F5 and Nginx technologies. In this role, you will be responsible for ensuring optimal performance, reliability, and security of our network infrastructure within federal environments. Your expertise will contribute significantly to our mission of delivering exceptional service to our esteemed clients.

Join our dynamic team as a Forward Deployed Engineering Build Manager at ServiceNow, where innovation meets excellence. In this pivotal role, you will lead project management efforts to deploy cutting-edge engineering solutions, ensuring seamless integration and execution. Collaborate with cross-functional teams to drive successful builds, while mentoring and guiding engineering talent to achieve their fullest potential.

As a Sourcing Specialist at Futurestep, your primary responsibility will be to cultivate a robust candidate pipeline strategy for all Futurestep RPO/Project clients. You'll achieve this through innovative sourcing methods, optimizing sourcing channels, and proactively developing talent pools.Key Responsibilities:Collaborate closely with Business Partners to align sourcing initiatives with workforce plans and fully understand recruitment needs.Identify effective channels and strategies to source candidates that meet client specifications.Design and implement comprehensive Sourcing Strategies aimed at building talent pools for specific candidate profiles.Enhance a diverse range of sourcing channels to boost both the quality and quantity of the Client talent pool.Evaluate and monitor the success of the strategic sourcing framework against established benchmarks.Assist clients in articulating a compelling employee value proposition that is integrated into the Sourcing Strategy framework.Partner with Client marketing and brand communications to craft relevant candidate communications and messaging.Source, secure, and utilize appropriate media and communication channels effectively.Develop and implement robust Candidate Relationship Management strategies to foster strong connections with passive candidates.Promote sourcing programs actively, including Employee Referral, Alumni, Graduate Programs, and Internal Mobility.Lead the framework for Client Sourcing Strategies by gathering competitive intelligence and creating talent maps.Stay informed about sourcing best practices, including systems, tools, and processes.Collaborate with recruiters and team members to generate innovative ideas and share insights for an effective search process.Utilize necessary systems to track candidates, workflows, sourcing data, and screening information.Provide responsive and proactive customer service through various communication channels.Offer support, advice, and coaching to team members as necessary.

Join ServiceNow as an Advisory Solution Consultant and play a pivotal role in delivering innovative solutions to our clients. In this exciting position, you will collaborate with cross-functional teams to provide expert guidance and strategic insights that empower organizations to leverage our platform effectively. Your expertise will be essential in identifying client needs and tailoring our solutions to meet their specific requirements.

Role Overview Brakes Plus is hiring an Automotive Service Advisor in Addison. This position serves as the main point of contact for customers, guiding them through their vehicle maintenance and repair visits. The Service Advisor helps clients understand their automotive needs and recommends appropriate solutions. What You Will Do Welcome customers and listen to their concerns about their vehicles Offer knowledgeable advice and explain recommended services or repairs Coordinate with technicians to ensure accurate service and timely updates Support a smooth, positive experience for every customer

Join our dynamic team at Dev2 as a Hair Stylist in the lively Shoppes of Addison IV. We are looking for passionate and skilled stylists who thrive in a creative environment. You will have the opportunity to showcase your talents, engage with clients, and contribute to their beauty journey. If you love transforming looks and providing exceptional customer service, we want to hear from you!

Join our dynamic team at dev2 as an Assistant Salon Manager at our Addison Town Center location! In this pivotal role, you will assist in the daily operations of the salon, ensuring a welcoming environment for our clients while supporting our talented stylists.As the Assistant Manager, you will be responsible for overseeing the team, managing schedules, and helping to drive sales and customer satisfaction. Your leadership skills will contribute to maintaining high standards of service and creating memorable experiences for our clients.

Join usm2 as a Senior Java Developer and contribute to exciting projects in a collaborative environment. We are looking for a passionate developer who excels in Java programming and is eager to tackle complex challenges while working alongside a talented team.