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Customer Success Manager

MaintainXMontreal, Toronto, Raleigh
On-site Full-time

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Experience Level

Manager

Qualifications

To excel in this role, you should have strong interpersonal skills, a knack for problem-solving, and a passion for helping clients achieve their goals. Experience in customer success or account management within a tech environment is highly desirable.

About the job

At MaintainX, we are the leading global platform for asset management and workforce intelligence tailored for industrial and frontline environments. Our modern IoT solution, built on a cloud-based infrastructure, ensures reliability, security, and operational excellence for physical equipment and facilities. We empower over 13,000 businesses including renowned names like Duracell, Univar Solutions Inc, Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell to achieve operational excellence.

Recently, we secured a Series D funding round of $150 million, elevating our total funding to $254 million and valuing the company at $2.5 billion.

We are currently on the lookout for a talented and motivated Customer Success Manager to join our dynamic team.

As a Customer Success Manager at MaintainX, you will serve as a strategic partner to our clients, driving value, fostering retention, and promoting growth.

Our Customer Success Managers are not just support partners; they are product experts, risk detectors, and strategic time managers who balance proactive actions with large-scale impacts across their portfolio of accounts.

This role does not adhere to a conventional manual. We are seeking someone who can manage competing priorities, prioritize high-impact client engagements, and adopt scalable 1:many strategies to drive product adoption and account growth.

 

Your Responsibilities:

 

Account Management and Prioritization

  • Manage a portfolio of accounts with strategic segmentation and prioritization.

  • Create and execute success plans aligned with client business objectives and value metrics.

  • Monitor account health using data and behavioral indicators to adapt engagement strategies.

Product Adoption and Retention

  • Conduct training and enablement sessions for end users in both 1:1 and 1:many formats (webinars, workshops, training series).

  • Build strong, trust-based relationships with clients to ensure satisfaction and retention.

About MaintainX

MaintainX is at the forefront of asset management and workforce intelligence, providing cutting-edge solutions for industrial and frontline sectors. Our robust platform supports thousands of businesses in optimizing their operations and ensuring safety and reliability.

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