Customer Success Manager (French) at Yotpo | Sofia

Yotpo is at the forefront of redefining trust and loyalty in eCommerce. Our AI-driven Reviews and Loyalty solutions empower brands to convert casual browsers into dedicated customers and loyal advocates. With deep integrations across the eCommerce ecosystem and the confidence of over 30,000 global brands, Yotpo provides seamless omnichannel experiences that boost conversion rates, enhance customer relationships, and support sustainable, long-term growth.Our mission is to help brands transform first-time shoppers into lifelong customers through impactful reviews and loyalty initiatives. As we evolve the User-Generated Content (UGC) Product House into a scalable, self-service platform, enhancing our infrastructure is paramount. If you have a passion for technical leadership, engineering excellence, fostering talent, and driving modernization across diverse teams, this could be your ideal opportunity.Your Mission at Yotpo:We are looking for an R&D Team Lead to spearhead our technical modernization efforts, enhance the developer experience, and elevate the engineering quality within the UGC Product House. In this role, you will lead a dedicated engineering team, define the modernization roadmap, and collaborate closely with Experience Teams to ensure rapid, scalable, and reliable product value delivery.This position combines people leadership, architectural guidance, and hands-on technical involvement, working in close partnership with Yotpo’s Infrastructure teams and technical leadership to establish the future foundations of the UGC platform.Your Responsibilities:Modernization Roadmap & Planning: Define and communicate the modernization roadmap for the UGC Product House, ensuring clear prioritization and robust collaboration with engineering and product partners.Team Leadership & Coaching: Lead the Infrastructure Modernization Team, offering mentorship, promoting technical development, and fostering a high-performing engineering culture.Embedded Execution Model: Ensure the team integrates effectively with Experience Teams to implement modernization initiatives and maintain architectural consistency while facilitating knowledge transfer.Hands-on Technical Contribution: Actively engage in complex design and architectural tasks, proof of concepts (POCs), and infrastructure modernization through consistent hands-on execution.Engineering Standards & Best Practices: Define, promote, and enforce engineering standards across the Product House, enhancing quality in areas such as scalability, reliability, performance, and maintainability.

At Yotpo, we are pioneering the future of trust and loyalty in eCommerce. Our AI-powered Reviews and Loyalty solutions empower brands to transform casual browsers into loyal customers and passionate advocates. With deep integrations across the eCommerce ecosystem and trusted by over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that enhance conversion rates, strengthen customer relationships, and foster sustainable, profitable growth.As we develop the next generation of Yotpo’s platform, we are also delving into how AI can enhance smarter, more personalized eCommerce experiences. If you are enthusiastic about utilizing AI technologies alongside modern engineering practices, this role offers a fantastic opportunity to make a significant and lasting impact.Our DevOps team is instrumental in ensuring our cloud infrastructure remains scalable, reliable, and secure. As a DevOps Team Lead, you will steer a high-performing, international team, optimize cloud infrastructure, and influence cross-functional projects that directly benefit our customers and all R&D teams.

Yotpo is at the forefront of transforming trust and loyalty in the eCommerce landscape. Our AI-driven Reviews and Loyalty solutions empower brands to convert casual browsers into loyal customers and advocates. With robust integrations across the eCommerce ecosystem and the confidence of over 30,000 global brands, Yotpo provides unparalleled omnichannel experiences that not only enhance conversion rates but also fortify customer relationships, leading to sustainable growth.Job Overview: As a Finance Applications Implementer, you will be instrumental in the deployment, customization, and ongoing maintenance of finance-related software applications. This role demands a unique combination of financial acumen, technical skills, and project management expertise to ensure that our financial systems align with organizational needs and integrate flawlessly with existing workflows.Your primary responsibilities will include understanding planning and forecasting scenarios, simplifying existing models and FP&A data, and implementing processes and client data within our organizational environment.What You’ll Do:Application Deployment and Configuration:Lead the implementation and enhancement of finance applications, ensuring timely and effective deployment.Configure applications to address the unique needs of the organization.Collaborate with stakeholders to gather and analyze requirements.System Integration:Facilitate seamless integration of finance applications with other business systems.Partner with IT and other departments to design and implement integration solutions.Customization and Development:Tailor finance applications to improve functionality and meet business demands.Create custom reports, dashboards, and workflows.Testing and Quality Assurance:Conduct comprehensive testing to ensure applications operate as expected.Identify and resolve any issues or bugs.Validate and maintain data models while enhancing data quality.User Training and Support:Deliver training and support to end-users on finance applications.Develop user guides and training documentation.Project Management:Oversee implementation projects, including planning, execution, and evaluation.

Yotpo is at the forefront of a new era in trust and loyalty within the eCommerce landscape. Leveraging AI-driven Reviews and Loyalty solutions, we empower brands to convert casual browsers into loyal customers and advocates. With deep integrations throughout the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo facilitates seamless omnichannel experiences that enhance conversion rates, foster stronger customer relationships, and drive sustainable, profitable growth.Join Yotpo on our mission to enhance brand-customer relationships through cutting-edge retention marketing solutions. As a key member of our Loyalty Product team, you'll significantly influence the future of our loyalty experience by crafting intuitive, thoughtful, and data-driven designs that directly impact product strategy and customer success. This role is crucial for Yotpo’s growth and impact, providing you the opportunity to collaborate closely with Product and Engineering teams to create meaningful user experiences that deliver tangible value.Why Yotpo?Become part of a dynamic, product-focused company where design is integral to our success.Collaborate within a true product trio alongside a PM and Tech Lead, shaping both strategy and execution.Influence how leading eCommerce brands reward and retain their customers through innovative loyalty solutions.Own the complete design process for experiences utilized by millions of shoppers.Leverage strong user empathy and design thinking to tackle significant challenges.Drive the evolution of Yotpo’s loyalty offerings through proactive discovery, ideation, and experimentation.

Yotpo is at the forefront of the new age of trust and loyalty in eCommerce. With our cutting-edge AI-powered Reviews and Loyalty solutions, we empower brands to transform casual browsers into loyal customers and advocates. By leveraging deep integrations within the eCommerce landscape and the trust of over 30,000 international brands, Yotpo provides seamless omnichannel experiences that enhance conversion rates, strengthen customer relations, and drive sustainable, long-term growth.As we develop Yotpo’s next-generation platform, we are also investigating how AI can facilitate smarter, more personalized eCommerce experiences. If you are passionate about utilizing AI technologies in conjunction with modern engineering practices, this role offers an excellent opportunity to make a significant impact.In this position, you will be instrumental in developing and enhancing our platform, which is designed to be reliable, scalable, and a foundational element for other product lines. You will take on complex challenges, including the development of critical applications capable of managing substantial datasets and high data volumes with efficiency.

At Yotpo, we are pioneering a new era of trust and loyalty within the eCommerce landscape. Our AI-driven Reviews and Loyalty solutions empower brands to convert casual browsers into loyal customers and advocates. With deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo provides seamless omnichannel experiences that enhance conversion rates, fortify customer relationships, and foster sustainable, profitable growth.As we develop Yotpo's next-generation platform, we are also investigating how AI can facilitate smarter, more personalized eCommerce interactions. If you're passionate about harnessing AI technologies alongside contemporary engineering methodologies, this position presents a fantastic opportunity for you to make a significant impact.In this role, you will be instrumental in developing and refining our platform, which is designed to be reliable, scalable, and support various product lines. You will tackle complex challenges, including creating essential applications capable of efficiently managing large datasets and high data volumes.

At Yotpo, we are at the forefront of revolutionizing trust and loyalty in the eCommerce landscape. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual visitors into loyal customers and advocates. With an extensive integration framework across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo facilitates seamless omnichannel experiences that boost conversion rates, enhance customer relationships, and drive sustainable, long-term growth.As a premier eCommerce retention marketing platform, Yotpo is dedicated to helping brands cultivate intelligent, high-converting customer experiences. Our Product team is pivotal in defining the future of our platform, crafting innovative and scalable solutions that serve thousands of brands worldwide.In the role of Platform Product Lead, you will take charge of the strategy and evolution of essential platform capabilities that underpin various Yotpo products. You’ll operate at the nexus of scalability, performance, and innovation, collaborating extensively with cross-functional teams to deliver impactful solutions that foster business growth and enhance customer value.

Yotpo is at the forefront of transforming trust and loyalty in the eCommerce landscape. Leveraging AI-driven Reviews and Loyalty solutions, we empower brands to convert casual browsers into dedicated customers and advocates. With trusted integrations across the eCommerce ecosystem and a robust network of over 30,000 global brands, Yotpo delivers unparalleled omnichannel experiences that enhance conversion rates, foster customer relationships, and drive sustainable growth.Our mission is to help brands cultivate lifelong customer loyalty through innovative reviews and loyalty solutions.We operate globally, with teams in the US, Canada, UK, Israel, Bulgaria, and Australia, and we are continually expanding. Our primary focus is to provide the best technology available in the industry.Excited to learn more? Check out our latest brand video.If this sounds appealing to you, keep reading—we are on the lookout for top talent!About the RoleAs a Tier 2 Technical Support Engineer, you will be an integral part of our global support team. Your responsibilities will include addressing complex technical challenges, serving as a pivotal escalation point for the support team, and collaborating closely with Product and R&D teams to identify root causes and develop effective long-term solutions.This position extends beyond merely resolving tickets; we seek an individual who demonstrates strong ownership, sound judgment, and the capability to bring clarity to complex situations. You will help identify systemic issues, enhance support operations, and contribute to the broader team’s growth through knowledge sharing, mentorship, and cross-functional collaboration.

Yotpo is at the forefront of revolutionizing trust and loyalty in the eCommerce sector. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual browsers into loyal customers and advocates. With robust integrations across the eCommerce landscape and the trust of over 30,000 global brands, Yotpo offers seamless omnichannel experiences that enhance conversion rates, strengthen customer relationships, and foster sustainable growth.As a premier eCommerce retention marketing platform, Yotpo enables brands to create intelligent, high-converting customer experiences. Our Product team is pivotal in defining the future of our platform, developing scalable and innovative solutions that support thousands of brands worldwide.In the role of Platform Product Lead, you will take charge of the strategy and advancement of our core platform capabilities that underpin a suite of Yotpo products. You will operate at the confluence of scalability, performance, and innovation, working closely with cross-functional teams to deliver solutions that drive business success and enhance customer value.

At Yotpo, we are at the forefront of revolutionizing trust and loyalty in the eCommerce landscape. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual visitors into loyal customers and advocates. With robust integrations spanning the eCommerce ecosystem and the confidence of over 30,000 global brands, we provide seamless omnichannel experiences that boost conversion rates, enhance customer relationships, and foster sustainable growth.We are dedicated to crafting secure, reliable, and innovative solutions for our clients. The Security Team is embedded in every facet of Yotpo’s operations, from customer interactions to backend systems. As a Senior Cloud Security Engineer, you will be pivotal in designing, evolving, and automating our cloud security measures. You will also partake in other security domains and initiatives such as Incident Response, Security Monitoring, and Risk Management. Collaborating closely with our DevOps, R&D, and Product teams, you will enhance our security posture and platform.

At Yotpo, we're at the forefront of revolutionizing trust and loyalty in eCommerce. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual browsers into loyal customers and advocates. With deep integrations across the eCommerce landscape and the backing of over 30,000 global brands, Yotpo offers seamless omnichannel experiences that enhance conversion rates, strengthen customer relationships, and foster sustainable growth.As we innovate Yotpo's next-generation platform, we are also investigating how artificial intelligence can create smarter, more personalized eCommerce experiences. If you're passionate about leveraging AI technology alongside modern engineering practices, this position offers a unique opportunity to make a significant impact.In this role, you will be instrumental in developing and refining our platform, ensuring it is reliable, scalable, and serves as a robust foundation for subsequent product lines. You will face complex challenges, including constructing critical applications capable of efficiently managing large datasets and high data volumes.

Role Overview Renesas Electronics Corporation is seeking a Global Technology Liaison to connect Semiconductor R&D with academic partners. Based in Sofia, this role centers on building strong relationships between internal research teams and universities or research institutions worldwide. Key Responsibilities Facilitate collaboration between Renesas R&D teams and academic researchers. Identify and develop opportunities for joint research projects and technology exchange. Support innovation by sharing insights and coordinating efforts across global partners. Location This position is based in Sofia.

Job Summary:A leading global FinTech firm is seeking a skilled and results-oriented KYC Team Lead to become part of its expanding KYC department. In this pivotal role, you will oversee the KYC team’s operations, ensuring that due diligence processes are executed with accuracy, efficiency, and in full regulatory compliance. You will be instrumental in managing daily workflows, nurturing team development, and driving enhancements in both performance and processes. Furthermore, you will collaborate closely with cross-functional teams to mitigate risks during customer onboarding and contribute to the evolution of the company's KYC strategy.Key Responsibilities:Lead, mentor, and foster a high-performing team of KYC analysts, providing regular feedback and promoting a culture of continuous improvement and ownership of team success.Ensure adherence to regulatory standards, internal policies, and industry best practices across all KYC operations. Stay updated on regulatory changes and guide the team in adapting processes accordingly.Supervise the execution of KYC due diligence for both new and existing clients, ensuring compliance with all necessary checks.Continuously assess and refine KYC workflows and procedures to enhance operational efficiency and optimize the client onboarding experience.Analyze high-risk client profiles, including complex cases, and escalate to senior management as necessary. Implement robust risk mitigation strategies throughout the KYC process.Collaborate with internal stakeholders from Compliance, Risk, Legal, and Operations teams to ensure alignment and address concerns effectively.Prepare and present comprehensive reports on KYC activities, team performance, and key metrics. Assist in audits by providing accurate and timely documentation.

Role Overview ocadogroup is hiring an Accounts Receivable Team Lead in Sofia, Bulgaria. This role manages the accounts receivable process, focusing on prompt payment collection and accurate financial records. The position takes responsibility for guiding the team and supporting cash flow goals. What You Will Do Oversee daily accounts receivable operations Lead and support team members to meet targets Promote and implement process improvements Monitor payment collection and resolve issues as they arise Contribute to accurate and timely financial reporting

Join our dynamic team as an Office Coordinator Team Lead at evolution, where you will play a pivotal role in streamlining office operations and enhancing team productivity. Your expertise in office management will allow you to lead a dedicated team, ensuring that all administrative tasks are executed efficiently and effectively.In this position, you will be responsible for overseeing daily office functions, coordinating schedules, and ensuring that all team members have the necessary resources to succeed. Your leadership will be crucial in fostering a collaborative environment that encourages growth and innovation.

Job Summary:We are seeking a dynamic and experienced CRM Team Lead to join our innovative FinTech company. This role focuses on overseeing the CRM back-office team, effectively distributing and monitoring daily tasks, and ensuring the seamless execution of operational processes with precision and timeliness. The ideal candidate will possess prior experience in people management within a back-office setting, demonstrate exceptional organizational skills, and have a track record of maintaining high-quality standards in a fast-paced environment.Team Supervision & Task Management:Lead and mentor the CRM back-office team on a daily basis.Delegate tasks efficiently, monitor workload, and ensure the timely completion of assignments.Evaluate individual and team performance, ensuring compliance with internal processes and KPIs.Provide constructive feedback and ongoing support to team members.Assist in the onboarding and training of new hires.Guarantee the accurate execution of CRM and back-office processes.Oversee quality, consistency, and compliance of CRM-related activities.Identify operational challenges and suggest enhancements to workflows and procedures.Act as the primary escalation point for operational or team-related issues.Coordination & Reporting:Collaborate with various internal departments (Sales, Compliance, Payments, Customer Support).Clearly communicate priorities, updates, and changes to the team.

Join our dynamic team as a Customer Support Team Lead for the Night Shift, overseeing our support operations in Bulgaria during LATAM business hours (17:00 – 01:00 Local Time). This is a unique opportunity for a 'Player-Coach' who will lead by example, managing a talented team while resolving complex technical issues directly. As the senior technical authority on your shift, you'll ensure that our software challenges are met with effective solutions while mentoring support agents to uphold exceptional service levels.This is a full-time night shift role, fully remote.Your Responsibilities Will Include:Operational Leadership: Oversee the ticket queue and workload distribution during the night shift to ensure compliance with SLAs. Act as the primary escalation contact for any technical roadblocks, closely collaborating with Engineering and Product teams.Team Development & Coaching: Engage in regular ticket audits and conduct 'live-coaching' sessions. You will guide agents in navigating complex API and ETL troubleshooting scenarios, fostering their professional growth.Advanced Troubleshooting: Take ownership of resolving intricate customer cases through email and video calls. Dive deep into product usage, operational issues, and technical integrations (APIs) to deliver personalized solutions.Consultative Partnership: Become a trusted solution partner for clients, analyzing usage patterns and advising them on best practices to enhance product adoption.Knowledge Management: Identify recurring challenges during the night shift to improve help documentation and verify the efficiency of AI-powered support tools.What We're Looking For:Proven experience in a 2nd line B2B support role within a SaaS environment.Demonstrated ability to lead and mentor a team while remaining hands-on with complex cases and escalations.A consultative approach coupled with genuine empathy for customers.Exceptional written and verbal communication skills, with an emphasis on building trust and rapport. Proficiency in English is essential.Familiarity with support ticketing systems like Zendesk.Strong prioritization and multitasking skills, enabling effective real-time workload management.Preferred Qualifications:Experience with web technologies and related stacks (API, ETL, SQL), with confidence in troubleshooting technical integrations.Prior exposure to ETL / data analytics platforms.Why You'll Love Working With Us:Flexible working hours and the option to work from home.Participation in our internal shares program (EDPP).Budget allocated for job-related training opportunities.Access to modern and stylish office spaces.Eco-friendly merchandise for all employees.

About UsAt Redis, we are the creators of the fastest applications that power the digital world. Whether you’ve checked the weather, made a purchase, or tracked your flight status today, our technology is behind it. Join us in transforming the future with rapid and seamless experiences. Are you ready to be part of this journey?Why You Will Love Working HereAs the Software Engineering Team Lead within our AI and Search department, you will play a pivotal role in guiding the direction of Redis' AI and Search innovations. Lead a passionate team that drives Redis' Search capabilities, including real-time full-text search, vector similarity, and cutting-edge retrieval mechanisms.This role is integral to our next-generation data platform, where performance, scalability, and creativity converge.Your ResponsibilitiesLead a high-performing engineering team while engaging hands-on in the design and implementation processes.Provide technical guidance in systems-level development using C, C++, and Rust.Enhance Redis’ AI and Search functionalities, focusing on vector search, hybrid retrieval, and semantic caching.Design, oversee, and continuously improve CI/CD workflows to ensure rapid and quality releases.Manage incident responses and customer interactions for production issues, ensuring quick resolutions and implementing process improvements.Collaborate effectively with Core, Cloud, Product, and Support teams.Establish engineering standards focused on performance, reliability, testing, and operational excellence.Recruit, mentor, and nurture engineers, promoting a culture of ownership and ongoing development.

About the Role Dev.Pro is looking for a Senior Software Engineer / Team Lead to guide a cross-functional team focused on advancing a high-throughput payment orchestration platform. This remote position is based in Sofia, Sofia City Province, Bulgaria. What You Will Do Lead a delivery team, setting priorities and maintaining clear direction in partnership with client stakeholders. Combine hands-on software development with team leadership responsibilities. Drive the implementation of key features from concept through release. Clarify complex requirements and help the team navigate ambiguity. Foster open communication and collaboration within the team. About Dev.Pro Dev.Pro builds technology solutions used by millions worldwide. The company values diversity and inclusion, recognizing and supporting the unique strengths of every team member.