Qualifications
Qualifications:Proven experience in customer success, account management, or related fields, preferably in the technology sector. Strong understanding of IT and security operations, with the ability to articulate value propositions to clients. Exceptional interpersonal and communication skills, with a focus on building robust relationships with senior stakeholders. Proficiency in managing multiple accounts simultaneously, demonstrating problem-solving and strategic thinking abilities. Ability to thrive in a fast-paced, dynamic environment while maintaining a client-centric approach.
About the job
About Iru
Iru is an innovative AI-driven security and IT platform that empowers some of the world's fastest-growing companies to protect their users, applications, and devices. Designed for the AI era, Iru seamlessly integrates identity and access management, endpoint security, and compliance automation—streamlining IT and security processes to restore control and efficiency.
Supported by leading technology investors, including General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital, Iru secured $100 million in funding from General Catalyst in July 2024, raising the company’s valuation to an impressive $850 million. Our esteemed clientele includes Notion, Cursor, Lovable, Replit, and Mercor, and we proudly collaborate with industry titans such as ServiceNow and AWS. Recognized for our commitment to employee engagement and satisfaction, Iru was listed among Forbes’ America’s Best Startup Employers for 2025.
The Opportunity
As a Customer Success Manager at Iru, you will serve as a vital partner to strategic enterprise clients across the EMEA region, facilitating their long-term success and value realization. In this role, you will be a trusted advisor to senior stakeholders, guiding organizations in modernizing their IT and security frameworks through Iru’s comprehensive platform.
This position is based in London and follows a hybrid work model, requiring in-office attendance from Tuesday to Thursday.
You will oversee intricate, multi-country accounts, playing a pivotal role in enhancing Iru’s reputation throughout the region. Success in this position entails driving client retention and expansion within key accounts while adeptly managing regional complexities and delivering quantifiable business results.