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Customer Success Manager - Electronics

LumafieldSan Francisco, CA
On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess:A Bachelor’s degree in Engineering, Business, or a related field. Proven experience in customer success management or account management, preferably in a technical or engineering environment. Strong analytical skills and the ability to interpret technical data and communicate it effectively to non-technical stakeholders. Excellent interpersonal and communication skills, with a knack for building strong relationships with clients. A proactive approach to problem-solving and the ability to work independently.

About the job

About Lumafield:

Founded in 2019, Lumafield is on a mission to transform the manufacturing landscape. Our team comprises seasoned engineers with extensive experience across the entire product development cycle, from conceptualization to hardware delivery. Frustrated by the prohibitive costs and complexities of contemporary manufacturing, we set out to enhance it.

Engineers make critical decisions daily, and they require tools that provide them with profound insights into their products. By delivering unparalleled visibility and AI-driven tools that identify issues and produce quantitative data, Lumafield aims to revolutionize how complex products are designed, manufactured, and utilized across various sectors. We began with industrial CT scanning — a powerful yet underutilized tool that enables rapid, non-destructive inspection of vital components.

We have reengineered the entire system—from X-ray capture to computer vision analysis and web-based collaboration—making advanced manufacturing technology more accessible to all industries. Our company, much like our platform, is designed for continuous upgrades. We are committed to fostering greater intelligence, autonomy, and efficiency, providing deeper insights, operational excellence, and impactful intelligence. And we will continue to innovate.

About the Role:
 
Lumafield is seeking a Customer Success Manager (CSM) to collaborate closely with our clients, advocate for their needs internally, and manage accounts to drive business outcomes and revenue growth. The CSM will oversee the entire customer lifecycle, from post-sale onboarding to renewals and expansions, acting as a trusted advisor for stakeholders. Your role will involve fostering advocacy within client accounts and ensuring that customers derive significant business value from our solutions.
 
Operating at the crossroads of cutting-edge industrial technology and customer strategy, CSMs will conduct business reviews, develop and implement joint customer success plans, and enhance net revenue retention through strategic account growth.

This position requires technical proficiency to comprehend engineering analyses, alongside business acumen to convert technical success into tangible business value while engaging in discussions with executive stakeholders at client organizations.

About Lumafield

Lumafield is a pioneering company dedicated to enhancing manufacturing through advanced engineering solutions. Our innovative approach empowers engineers with the tools and insights they need to make informed decisions, thereby transforming how products are designed and produced across industries.

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