About the job
About the Opportunity
As a Customer Success Manager for EMEA at Contentful, you will engage directly with our customers across the EMEA region to ensure they derive maximum value from our platform. In this role, you will serve as a trusted advisor, guiding clients towards achieving their technical and business objectives while fostering retention and growth for Contentful. Your collaboration with our sales, partnerships, and professional services teams will be pivotal in amplifying customer feedback to our internal teams.
This position is slated to commence in our financial Q4, and we are eager to connect with candidates who can potentially start between November and December.
Your Responsibilities
- Develop and maintain strong relationships across a diverse portfolio of approximately 25-30 enterprise accounts, embodying the role of a trusted advisor.
- Guide new customers to align and meet value expectations from the outset.
- Understand and prioritize customer needs with Contentful, capturing and communicating KPIs and outcomes along a defined path to success.
- Promote product adoption, enhance customer satisfaction, and influence customer health scores positively.
- Conduct effective customer Business Reviews aligned with customer-defined goals.
- Proactively identify and mitigate risks within your portfolio.
- Lead renewal discussions with Contentful's most significant and strategic clients.
- Confidently negotiate pricing and contract terms with procurement teams in top Fortune 20 companies.
- Ensure timely renewals and provide accurate forecasts to leadership on a weekly basis.
- Design and implement customer close plans for renewals.
- Translate customer insights into actionable feedback for our product and go-to-market teams, tracking progress in collaboration with product managers.
- Be prepared to travel approximately 25% annually for customer onsite meetings.

