Customer Success Manager - Credit & Collections Management

Join Octopus Energy as an Optimization Manager and play a vital role in transforming the energy landscape. Our Flexibility team is dedicated to developing innovative products that enhance energy flexibility, such as automating electric vehicle charging, implementing demand-shifting strategies through Saving Sessions and Free Electricity, and managing large-scale grid batteries. We are seeking a proactive individual with extensive knowledge of flexibility markets and strong analytical skills to elevate our strategies for monetizing customer devices while creating value for our users.

Checkout.com supports digital transactions for brands like eBay, ASOS, Klarna, Uber Eats, and Sony. The company processes billions of payments each year, operating from its London headquarters and 19 offices worldwide. The team values curiosity, expertise, and an entrepreneurial approach, especially in fast-evolving sectors such as Crypto and iGaming. Role overview The Manager, Account Management will join a growing team in London, focusing on key accounts within the Crypto and iGaming space. This position centers on building strong client relationships and helping clients succeed through tailored support and insights. What you will do Oversee a portfolio of clients, serving as the main point of contact for all account matters. Identify client needs, negotiate pricing, and develop strategies to expand and improve product offerings. Use data analytics and visualization tools to deliver actionable insights and recommendations. Work closely with Sales, Legal, Integration, and Product teams to streamline processes and enhance client experiences. Advocate for clients as the 'Voice of the Merchant', influencing product development and improvements. Represent Checkout.com as a brand ambassador, supporting Quarterly Business Reviews and presenting strategic insights for Tier 1 clients.

About Checkout.com Checkout.com helps businesses worldwide process online payments smoothly and securely. Well-known brands such as eBay, ASOS, Klarna, Uber Eats, and Sony rely on Checkout.com to power their payment systems. With a global network that handles billions of transactions each year, Checkout.com works behind the scenes to keep money moving for businesses and their customers. The company operates from 19 offices across six continents, with its headquarters in London. The team values performance, continuous improvement, and thrives in a results-driven setting. Role Overview: Account Management Manager (London) The Account Management Manager will build and nurture long-term partnerships with key enterprise clients in the UK. This position serves as the main point of contact for top accounts, representing Checkout.com’s products and brand. The role involves advising merchants, sharing expertise, and guiding them to get the most from the platform. Success depends on strong business judgment and the ability to influence stakeholders at all levels. What You Will Do Grow a portfolio of enterprise clients by identifying new opportunities, upselling value-added services, and driving improvements to increase Checkout.com’s share of wallet. Create and implement tailored account development plans for each merchant, outlining clear strategies for growth and success. Build and maintain strong, consultative relationships with merchants through regular, open communication. Who We’re Looking For The ideal candidate is self-motivated, ambitious, and thrives in a competitive environment. Experience working with enterprise clients and a talent for building strong relationships are essential. This role suits someone ready to make a measurable impact within a high-performing fintech company.

frpadvisory is hiring a Manager or Senior Manager to lead its Governance team in London. This position oversees governance frameworks and ensures the organization meets regulatory requirements. The role also supports strategic initiatives that strengthen integrity and operational effectiveness. Role overview The Manager/Senior Manager will guide the development and maintenance of governance processes. Working closely with teams across the business, this leader will provide advice on best practices and help drive improvements in how governance is managed. Key responsibilities Oversee and refine governance frameworks Monitor compliance with relevant regulations Lead strategic projects to enhance governance standards Collaborate with other departments to support organizational goals Advise on governance best practices and process improvements Requirements Experience in governance or a related field Strong leadership and communication skills Ability to work with cross-functional teams Proactive approach to continuous improvement

Project Manager - Change ManagementLocation: LondonSalary: £65,000 - £85,000 + bonus and benefitsWe are seeking a dynamic Project Manager specializing in Change Management to lead transformative projects within the Financial Services sector or for a government/regulatory body. In this role, you will be responsible for managing significant business and technology change initiatives, overseeing employees and third-party stakeholders in a matrix structure, from project inception to successful delivery and warranty exit.Your responsibilities will include:Developing comprehensive project plans that translate business ideas into actionable initiatives across multiple workstreams to achieve desired outcomes.Planning and controlling project delivery timelines and ensuring milestones are met.Leading teams through structural, procedural, and cultural changes while fostering a commitment to innovative working practices.Building and nurturing relationships with sponsors, accountable executives, key business stakeholders, and subject matter experts.Navigating complex political landscapes, balancing conflicting strategies and priorities while exhibiting resilience and tenacity in ensuring successful project delivery.Utilizing analytical and problem-solving skills to identify and manage dependencies, risks, and issues throughout the project lifecycle.Communicating effectively across all levels of the organization, providing timely updates and managing stakeholder expectations.Employing influencing and negotiating techniques to foster collaboration.

As the Manager of SME Account Management at carwow, you will lead a dynamic team focused on enhancing client relationships and driving growth within the small and medium enterprise sector. Your expertise in account management and strategic thinking will be essential for developing tailored solutions that meet our clients' needs, ensuring their satisfaction and loyalty.In this role, you will be responsible for overseeing account strategies, optimizing processes, and collaborating with cross-functional teams to deliver exceptional service. Your leadership will inspire your team to achieve targets and contribute to our mission of revolutionizing the car buying experience.

Are you a dynamic and detail-oriented Project Manager with a passion for Wealth and Asset Management? Join Capco, a leading global management consultancy, known for delivering innovative solutions and helping financial institutions navigate the complexities of their industries. We are seeking an experienced Project Manager to lead strategic initiatives and deliver exceptional value to our clients.

Entain is looking for a Senior Manager to join the Enterprise Risk Management team in London. This leadership role centers on guiding efforts to identify, evaluate, and address risks throughout the company. The position plays a key part in shaping risk management strategies and maintaining compliance with regulatory requirements. Role overview The Senior Manager will work closely with teams across the business to promote risk awareness and encourage proactive management of potential issues. The role involves developing and refining risk frameworks that align with Entain’s business goals, helping to protect both company assets and reputation. What you will do Lead initiatives to identify, assess, and mitigate organizational risks Collaborate with cross-functional teams to advance risk awareness Develop and implement risk management frameworks Ensure compliance with relevant regulatory standards Requirements Experience in enterprise risk management Strong leadership and collaboration skills Knowledge of regulatory compliance in a corporate setting

Join Egis Group as a Commercial Manager specializing in Change Management. In this pivotal role, you will spearhead strategic initiatives to drive organizational change and enhance commercial performance. You will collaborate with cross-functional teams to develop and implement effective change management strategies, ensuring alignment with our business objectives.Your leadership will be key in guiding teams through transitions, fostering a culture of adaptability and resilience. This role is perfect for a proactive manager with a passion for change and a track record of delivering results.

About Checkout.com Checkout.com supports the digital payment systems behind leading brands such as eBay, ASOS, Klarna, Uber Eats, and Sony. Headquartered in London, with 19 offices globally, the company processes billions of transactions each year. The team focuses on making online payments simple and reliable, always looking for ways to improve the experience for merchants and consumers. Role Overview: Senior Manager of Account Management Checkout.com seeks a Senior Manager of Account Management to strengthen and grow relationships with key Enterprise accounts in the UK. This role centers on building trust, acting as the main point of contact for high-value clients, and representing the Checkout.com brand with professionalism and expertise. The Senior Manager will offer guidance, share insights, and help clients understand how Checkout.com can support their business goals. Strong communication skills and sound business judgment are essential for success in this position. What You Will Do Serve as a trusted advisor and primary contact for major Enterprise accounts Build and maintain strong, long-term client relationships Provide strategic guidance and mentorship to clients Communicate Checkout.com’s value and solutions effectively Who We’re Looking For Self-motivated and driven to achieve results Comfortable working in an ambitious, performance-focused culture Skilled communicator with business acumen Experience managing Enterprise accounts is a plus Location This position is based in London.

At Veeva Systems, we are dedicated to our mission of accelerating the delivery of therapies to patients in need through innovative cloud solutions tailored for the life sciences sector. Recognized as one of the fastest-growing SaaS companies, we achieved over $3 billion in revenue last fiscal year, with exciting growth opportunities ahead. Our core values are central to our operations: Do the Right Thing, Customer Success, Employee Success, and Speed. We proudly became a public benefit corporation in 2021, which binds us to prioritize the interests of our customers, employees, society, and investors. As a Work Anywhere organization, we empower you to choose your work environment, whether at home or in the office, to help you excel. Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities.

Project Manager - Change ManagementLocation: LondonContract Duration: 12 monthsRate: £600-£700 per day (inside IR35)Demonstrated experience in successfully managing complex business and technology change initiatives, valued at multi-million pounds, within the Financial Services sector or for governmental/regulatory entities. Responsibilities include managing both staff and third-party stakeholders in a matrix environment, from project inception through to the achievement of exit criteria.Proven track record in transforming business concepts into comprehensive project plans, facilitating multi-workstream delivery that aligns with strategic business outcomes.Expertise in planning, executing, and controlling project delivery processes.Skilled in leading teams through structural, procedural, and cultural transformations, securing buy-in for innovative operational methodologies.Strong aptitude for building relationships with project sponsors, key executives, business stakeholders, and subject matter experts.Politically astute with the ability to navigate and reconcile conflicting strategies, priorities, and personalities, demonstrating resilience and tenacity to ensure project success while managing conflicts effectively.Exceptional analytical, troubleshooting, and problem-solving capabilities, adept at identifying and managing dependencies, risks, and issues to secure successful project delivery.Outstanding communication skills, with the ability to engage stakeholders at all levels of the organization, providing timely updates, sharing progress, and managing expectations.Adept in utilizing influencing and negotiation techniques to achieve project goals.

We are seeking a highly motivated and skilled Test Manager / QA Manager to oversee our quality assurance processes and ensure that our software products meet the highest standards of quality before they reach our clients. In this role, you will lead a team of testers, develop testing strategies, and implement best practices to enhance our testing capabilities.

As a Cybersecurity Identity Access Management Manager at Wavestone, you will play a pivotal role in safeguarding our clients' digital assets. Your expertise in identity and access management will ensure that our clients' systems are secure from unauthorized access while enhancing operational efficiency. You will lead a team of security professionals, develop strategies for effective identity governance, and collaborate with stakeholders to implement best practices in cybersecurity.

Join gbg as an Enablement Manager, where you will play a pivotal role in equipping our teams with the necessary tools and resources to excel in their roles. You will collaborate with various departments to create and implement effective enablement strategies that enhance productivity and drive success.

Ballinger Co. seeks an IT Project and Systems Manager based in London. This role steers the company’s technology operations, balancing daily reliability with longer-term planning to support business objectives. Key responsibilities Asset management: Oversee technology assets throughout their lifecycle, including hardware acquisition, software deployment, and license compliance. Support and systems administration: Provide operational support for all business systems to ensure consistent IT service delivery. Vendor management: Act as the primary contact for technology service providers, track performance, and ensure contract terms are met. Cybersecurity and risk management: Lead cybersecurity initiatives and manage the risk framework, maintaining compliance with relevant policies and regulations. Attestations and audits: Coordinate IT compliance audits and manage related attestations.

As the Sales Manager at Elliptic, you will play a pivotal role in driving new logo acquisition and expanding our presence within your region. By leading a dedicated team of Account Executives, you will foster an elite sales culture, enhance sales discipline, and guide your team in securing complex enterprise deals in high-potential markets.You will exemplify the standards of excellence, operationalizing high expectations through effective coaching, streamlined processes, and flawless execution.Your Responsibilities:Championing Exceptional Sales ExecutionLead by example, coaching AEs through intricate enterprise sales cycles—from generating outbound opportunities to engaging multiple stakeholders, conducting PoCs, and negotiating contracts.Promote a stringent, AE-led approach to pipeline development and account strategies.Driving and Scaling New Logo Acquisition and ExpansionDevelop and implement regional strategies to penetrate high-value accounts within the crypto, fintech, financial services, and regulatory sectors.Accurately forecast performance, meet team quotas, and optimize go-to-market efficiency within the region.Instilling Sales Rigour & MethodologyImplement and reinforce strong sales hygiene practices—from qualification and forecasting to next-step discipline and CRM management.Act as a process facilitator, ensuring mastery of methodologies such as MEDDPICC and Value-Based Selling.Utilize AI-driven sales tools to enhance qualification, pipeline health, and deal execution strategies.Coaching, Developing & Elevating the TeamProvide continuous coaching on essential sales techniques: outbound prospecting, accessing decision-makers, handling objections, ensuring discovery quality, and closing deals.Offer real-time feedback through call coaching, pipeline assessments, and deal strategy discussions.Assist AEs in career progression while exceeding performance targets.Encourage the integration of AI tools within the sales process to foster a culture of innovation and continuous improvement.

Join Collibra's Engagement Team Collibra is on the lookout for an experienced Engagement Manager to become a vital part of our vibrant Professional Services team. Reporting directly to the Senior Director of International Professional Services, you will play a pivotal role in guiding our Professional Services Engagement Management team. In this position, you will provide essential leadership and oversight to the implementation team, ensuring that our customers can effectively install, configure, and utilize our products. You will be instrumental in collaborating with customers to enhance their time-to-value, maximize product advantages, and offer the necessary process, technical, and expert guidance throughout the implementation phase. This is a hybrid role based in our London office, requiring in-office attendance at least two days a week. Our hybrid model fosters connection, collaboration, and continuous team progress. As an Engagement Manager at Collibra, your responsibilities will include: Overseeing a variety of activities spanning team leadership, customer engagement, project governance, and revenue forecasting. Leadership & Team Management Guide and oversee the Engagement team. Provide escalation support for team and customer projects. Supervise team initiatives in customer product installation, configuration, and initial operations. Manage timesheet approvals and serve as a delegate. Conduct performance and development reviews, as well as annual compensation assessments. Engagement Team Development Contribute to the continuous development of the Engagement and Professional Services organizations. Manage and participate in Delivery, Engagement, and Sales meetings. Handle resource requests and facilitate resource planning sessions with Engagement Managers, Delivery, and PS Sales teams. Collaborate with the Customer Experience (CX) team on new initiatives across the organization. Project & Portfolio Governance PS Offering Portfolio Management: Oversee Change Control for the PS organization concerning new and existing service offerings. Maintain project software hygiene (Asana/Jira) and host project meetings for Portfolio Management. Continuously enhance portfolio management processes. Project Overview: Additional details about project management responsibilities can be discussed during the interview process.

Legal & General seeks a Supplier Relationship Manager for the Asset Management team in London. The position centers on building and maintaining effective partnerships with key suppliers, helping ensure they consistently deliver value and meet agreed performance standards. Key responsibilities Manage ongoing relationships with major suppliers supporting the Asset Management division Monitor and improve supplier performance, focusing on service quality Work closely with internal teams to ensure supplier activities align with business priorities Spot opportunities to enhance value and encourage innovation throughout the supply chain