Customer Success Manager - Credit & Collections Management

As a Customer Success Manager at Sidetrade, you will take ownership of a portfolio of enterprise clients, championing their success and driving the adoption of our solutions to achieve renewals, expansions, and client advocacy.About Sidetrade:Sidetrade is a pioneering AI company listed on Euronext Growth, dedicated to transforming how enterprises extract value from their customer relationships through our innovative Order-to-Cash Intelligence platform and Data Lake. Our diverse team, representing 38 nationalities, fuels our creativity and maintains a customer-first approach. Recognized as a Gartner® Magic Quadrant™ Leader since 2022, we prioritize passion and growth over perfection. If you’re driven to learn and bring positive energy, we want to hear from you. Join us and thrive!Interested in our culture? Listen to the Sidetrade Inside Out podcast.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

Role overview The Customer Success Manager for EMEA at hsi-1 acts as the primary point of contact for customers throughout the region. Based in London, this role centers on supporting clients, understanding their goals, and ensuring they gain lasting value from hsi-1’s products and services. Day-to-day work involves direct collaboration with customers to help them achieve successful outcomes. What you will do Develop and sustain strong relationships with clients to enhance their overall experience. Identify ways customers can use hsi-1’s products more effectively and recommend improvements. Collaborate with internal teams to address customer concerns and improve support processes. Lead onboarding and training sessions for new clients. Location This role is based in London, England, United Kingdom.

At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!

Join us in revolutionizing the hospitality industry!At Nory, we understand the challenges faced by the hospitality sector—thin margins, high waste, and stretched teams. That's why we created a comprehensive restaurant management system designed to streamline operations.Founded by Conor, who experienced the industry's pains firsthand after scaling Mad Egg in Ireland, Nory aims to eliminate the hassle of managing disparate systems, cumbersome spreadsheets, and endless paperwork. Our platform combines real-time data with AI-driven analytics to empower restaurant operators to enhance their profitability.With a recent Series B funding led by Kinnevik, we are rapidly expanding. Our team has grown to over 85 members across Ireland, the UK, Spain, and the US, and we are looking for a Scaled Customer Success Manager to elevate our Customer Success team.This role is based in London and requires 2-3 days per week in the office or onsite with customers in Greater London.Your RoleYou will spearhead the development of our Scaled Customer Success strategies, processes, and systems, ensuring our SMB customers derive maximum value from Nory without needing one-on-one management.Utilizing data-driven insights, you will craft, implement, and refine strategies to encourage platform adoption, customer satisfaction, and long-term retention. You will play a pivotal role in establishing a world-class Customer Success function.If you are passionate about analyzing data, creating scalable strategies like automated communications, training academies, knowledge bases, and webinars, and shaping the future of hospitality technology, we want to hear from you!Your ResponsibilitiesManage our global Scaled SMB customers, focusing on retention at scale.Leverage data to design and execute strategies that promote platform adoption, value realization, customer advocacy, and loyalty.Establish scalable processes and systems that facilitate effective delivery of Customer Success initiatives.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

At Linear, we're dedicated to revolutionizing the software experience. Our mission is to empower product teams to excel by creating an exceptional issue tracking and project management tool that merges stunning user interface design with outstanding performance. Established in 2019, Linear has quickly become the preferred platform for over 20,000 companies to strategize and develop their products.As a fully remote company from the outset, Linear boasts a dynamic team distributed across North America and Europe. Our shared values include unwavering focus, swift execution, and a fervent passion for software craftsmanship. We are all creators at heart, deeply committed to delivering high-quality work.We are seeking a Customer Success Manager to nurture relationships with Linear’s key customers. As an integral member of our early team, you will establish foundational practices and ensure our customers maximize the value of Linear within their organizations. Your responsibilities will include onboarding new clients, providing continuous support and training, and cultivating robust relationships to enhance customer satisfaction and retention.Note: Although Linear operates as a remote-first company across the US and Europe, this position is based in London. We require someone who can work from our London office 2–3 days a week for close collaboration with our expanding sales team in the region.Key ResponsibilitiesDevelop and sustain strategic partnerships with key stakeholders at Linear's most significant accounts, acting as their primary technical advisor and account manager.Achieve product mastery across Linear's core platform, integrations, and API; create and execute customized workflows that address complex business challenges and yield measurable results.Oversee onboarding, configuration, and ongoing enablement; design solutions utilizing Linear's features, automations, and integrations to streamline customer operations and broaden adoption across teams.Serve as the voice of the customer within the company; convert customer needs into actionable product feedback, collaborating cross-functionally with product, engineering, and sales teams to influence roadmap priorities and resolve technical hurdles.QualificationsMinimum of 4 years of relevant experience in a technical customer-facing position.Experience in SaaS and startups is essential; adept at thriving in a fast-paced and adaptable environment.Excellent communication and interpersonal skills, with a proven ability to build relationships and influence stakeholders.Strong problem-solving abilities and a passion for helping customers succeed.

As a Customer Success Manager at Comply, you will play a pivotal role in ensuring our customers achieve their desired outcomes while using our innovative compliance solutions. You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring they receive maximum value from our services.Your responsibilities will include onboarding new clients, providing ongoing support, and proactively identifying opportunities for upselling additional services. You will collaborate closely with other teams, including sales and product development, to advocate for customer needs and influence product enhancements.

About incident.ioincident.io is a cutting-edge AI incident response platform designed to empower teams to significantly decrease incident response times and enhance reliability. By integrating on-call management, incident response, AI Site Reliability Engineering (SRE), and status pages into a single platform, we provide teams with all the tools they need to respond swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have successfully assisted over 1,500 companies, including notable names like Netflix, Airbnb, and Block, managing more than 500,000 incidents. Each month, thousands of responders from Engineering, Product, and Support leverage incident.io to swiftly restore services, stay cohesive under pressure, and concentrate on what truly matters.We are a rapidly growing team driven by ambition and a deep commitment to our customers, product excellence, and creating exceptional experiences. With $100 million in funding from Index Ventures, Insight Partners, and Point Nine, alongside esteemed founders and executives from leading tech companies, we're positioned for continued growth.The TeamOur Customer Success team is pivotal to incident.io. We excel at understanding customer challenges and delivering incident management solutions that resonate and create significant impacts.We believe in a customer-centric product strategy, collaborating closely with our Product team to identify and address the unique needs and challenges of each customer. Our mission extends beyond mere satisfaction; we aim to enchant our customers at every step of their journey, cultivating long-term relationships founded on trust, shared success, and mutual growth.The Commercial Customer Success Manager will focus on a diverse portfolio of growth-oriented companies, primarily within the sub-1,000 employee segment. These clients sit outside of our strategic enterprise customer base.

About UsAt Ideals, we are a leading global B2B SaaS provider, acclaimed for being the top-rated and most customer-focused brand in the secure business collaboration sector. With over 2 million users across 300,000 companies worldwide, we empower individuals to navigate high-stakes processes and make critical decisions with reduced stress, improved quality, and enhanced efficiency.Ideals Virtual Data Room (VDR): A secure platform for document sharing and collaboration tailored for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other intricate transactions.Ideals Board: A collaborative platform designed for board and leadership teams to facilitate quicker, safer, and more compliant decision-making processes.Your RoleDelivering an outstanding customer experience is paramount at Ideals. Our Customer Success team has been instrumental in maintaining high customer satisfaction levels, securing our position as a Market Leader on G2 for five consecutive years.We are seeking a dynamic Customer Success Manager to enhance our Customer Success team in the UK. In this post-sales role, you will take full ownership of a client portfolio, leading renewals, onboarding, and account expansion for high-value B2B clients, including several strategic accounts in our European portfolio.You will collaborate cross-functionally to drive product adoption and maximize account potential, directly influencing revenue targets and client retention. This is a unique opportunity to establish an impressive track record within a multinational, mature yet rapidly evolving SaaS environment. You will have a significant impact on customer relationships, working alongside various departments to support our scaling growth in the UK region and beyond.Please note that we can only consider candidates located in London or nearby, as this role requires in-person client meetings.

If you are passionate about fostering customer relationships and ensuring client satisfaction, we invite you to join our dynamic team as a Customer Success Manager. In this role, you will be the key point of contact for our clients, helping them achieve their goals while maximizing the value they receive from our services.You will collaborate closely with various teams to address customer needs, provide insights, and advocate for their success. Your proactive approach and ability to build strong relationships will be essential in promoting customer loyalty and retention.

Join juicebox as a Customer Success Manager, where your passion for customer satisfaction will drive our success. In this pivotal role, you will be the primary point of contact for our clients, ensuring they receive exceptional service and support. Your keen understanding of customer needs will help us foster long-term relationships and enhance customer loyalty.

Join Attio and Revolutionize CRM for the AI Era!At Attio, we are on a bold mission to transform customer relationship management for the age of artificial intelligence. Our groundbreaking AI-native CRM solution is specifically designed for the most driven go-to-market teams. We recently celebrated a significant milestone with a $52M Series B funding round led by GV (Google Ventures), with contributions from Redpoint, Balderton, Point Nine, and 01A. Our dynamic team is passionate about tackling complex technical challenges, delighting users, and setting new benchmarks in the industry.About the RoleAs a key member of our Customer Success team, you will play an essential role in how we build and enhance customer value. You will help clients adopt Attio efficiently, integrate it seamlessly, and realize significant long-term benefits. With a blend of technical prowess and profound empathy, you will navigate teams through intricate use cases, provide insights that influence product development, and transform exceptional onboarding experiences into enduring success.Your ResponsibilitiesDevelop and lead tailored success plans for high-priority accounts, acting as both a trusted business partner and an expert product consultant.Create and implement strategies to assess customer health, and enhance adoption, retention, and upselling efforts on both individualized and scalable levels.Collaborate with fellow Customer Success Managers to generate innovative ideas, document best practices, and create reusable program templates to ensure consistency and scalability as we expand into new markets.Contribute to group-wide initiatives for secondary accounts through various channels including emails, workshops/webinars, office hours, and community engagement programs.Leverage data analytics to categorize customers based on usage patterns and demographic factors, delivering personalized resources tailored to each segment.Work alongside Sales Engineers, post-sales, and Support teams to develop content for scaled initiatives.Partner with marketing and product teams to enhance brand and activation messaging.Your QualificationsA minimum of 5 years of relevant professional experience, including at least 3 years in Customer Success or Account Management.A passion for customer advocacy and relationship-building, with a proven track record of driving customer success outcomes.

As a Commercial Customer Success Manager at Sitemate, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative solutions. You will act as a trusted advisor, providing expert guidance and support to maximize customer satisfaction and drive retention.Your responsibilities will include onboarding new clients, conducting regular check-ins to assess their needs, and delivering tailored solutions that enhance their experience with our products. You will also collaborate with internal teams to communicate customer feedback and advocate for enhancements that benefit our user base.

Join qodea as a Credit Control Manager where you will play a crucial role in managing our credit policies and improving cash flow. You will oversee the credit control team, ensuring timely collections and minimizing risk. Your expertise will help shape our credit strategy and align it with the company's financial goals.

As a Strategic Customer Success Manager at Vanta, you will play a pivotal role in nurturing and expanding our client relationships. You will be responsible for ensuring customer satisfaction and driving value from our solutions. Your ability to understand client needs and coordinate with various teams will be essential in helping our customers achieve their compliance goals.We are looking for a passionate individual who can leverage their expertise to enhance customer engagement and retention. You will be tasked with developing success plans, conducting regular check-ins, and providing strategic insights that align with our clients' objectives.

Join Megaport as a Regional Customer Success Manager and be the driving force behind our commitment to customer satisfaction. In this dynamic role, you'll lead a team dedicated to enhancing customer experiences and ensuring success across our client base. Your mission will involve building strong relationships, understanding client needs, and delivering tailored solutions that promote long-term loyalty.

Role overview The Strategic Customer Success Manager at hiya in London focuses on building and maintaining strong partnerships with clients. This position centers on understanding each customer's priorities and helping them achieve their goals through hiya’s solutions. The role requires close collaboration with clients, offering ongoing support and addressing challenges as they come up. What you will do Work alongside customers to identify their business needs and objectives Guide and support clients throughout their engagement with hiya Recommend strategies that encourage customer engagement and retention Coordinate with internal teams to help customers gain full value from hiya’s products and services Strengthen client relationships to support overall business growth