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Customer Success Manager, Commercial - EMEA

IruLondon
Hybrid Full-time

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Experience Level

Manager

Qualifications

Proven experience in customer success or account management roles, preferably within the technology sector. Strong communication and interpersonal skills, with a talent for building relationships. Ability to analyze and understand client needs and provide tailored solutions. Experience with SaaS platforms or AI technologies is a plus. Fluency in English; additional EMEA languages are advantageous.

About the job

Join Iru as a Customer Success Manager!
 
At Iru, we are at the forefront of AI-powered security and IT solutions, utilized by some of the fastest-growing companies globally to safeguard their users, applications, and devices. Our platform is designed for the AI era, integrating identity and access management, endpoint security, and compliance automation into a cohesive solution that empowers IT and security teams with time and control.
 
Backed by top-tier investors such as General Catalyst and Tiger Global, we recently raised $100 million, elevating our valuation to $850 million as of July 2024. Our esteemed clientele includes renowned companies like Notion and Replit, and we proudly partner with industry giants like ServiceNow and AWS. Iru has been recognized in Forbes’ America’s Best Startup Employers 2025 list for exceptional employee engagement and satisfaction.
 

The Role

As a Customer Success Manager, you will oversee a portfolio of commercial clients in the EMEA region, driving their success with our platform. You will serve as a trusted advisor, helping clients adopt and extract value from Iru’s innovative, AI-driven solutions.

This is a hybrid role based in London, requiring in-office collaboration from Tuesday to Thursday.

You will navigate various markets, balancing scalability with local nuances. Your success will be measured by customer retention and portfolio expansion while ensuring a consistently excellent and tailored customer experience.

About Iru

Iru is a pioneering AI-driven security and IT platform, empowering fast-growing enterprises to secure their ecosystems effectively. Our comprehensive solution combines essential security features for the modern digital landscape, ensuring our clients can operate with confidence.

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