Customer Success Manager - Clinical Operations

At Trustpilot, we are on an exciting journey as a profitable, high-growth FTSE-250 company with a bold vision: to become the universal symbol of trust. As the operator of the world's largest independent consumer review platform, we have made significant strides, but there remains much thrilling work ahead. Join us at the core of trust!As an Enterprise Customer Success Manager, you will serve as the primary value owner and strategic partner for our most complex and high-tier accounts in the Danish market. Transitioning from tactical management to a trusted advisory role, you will ensure that Trustpilot is intricately woven into our customers' long-term business strategies and digital ecosystems.Your primary objective will be to architect success for your portfolio—from onboarding and adoption to measurable outcomes and customer advocacy—by converting intricate business challenges into quantifiable product value. You will play a crucial role in fostering high-impact adoption and securing long-term retention through executive-level partnerships and an in-depth understanding of the digital landscape.

Role overview The Enterprise Customer Success Manager for France will build and maintain strong relationships with Trustpilot's enterprise clients. Based in Copenhagen, this position centers on supporting key French accounts and ensuring they gain full value from Trustpilot’s offerings. What you will do Welcome new enterprise clients and guide them through the onboarding process Schedule regular check-ins to review progress and address ongoing needs Provide personalized support aimed at helping clients achieve their business objectives Collaborate with sales and product teams to align on client strategies Identify opportunities for upselling and foster long-term partnerships

Managing expenses shouldn't be a hassle. At Pleo, we are revolutionizing the way businesses handle their spending by creating solutions that are intuitive, empowering, and effective for both finance teams and employees. Our goal is to help organizations 'go beyond' traditional spend management.The name 'Pleo' reflects our commitment to exceeding expectations, a principle that has guided our success over the past decade.We're at an exciting stage in our journey where every decision impacts over 40,000 customers. We seek individuals who are passionate about identifying customer needs, simplifying complex challenges, and striving for excellence. With a team of over 850 professionals from more than 100 nationalities, we are committed to shaping the future of business spending.About the RoleWe are searching for a Customer Success Manager to enhance our Customer Experience team at Pleo. In this role, you will manage a portfolio of clients, driving product adoption and delivering measurable results. If you are enthusiastic about optimizing customer experiences and addressing intricate process challenges within the fintech industry, this position is perfect for you!Who You'll Collaborate WithYou will report to the Manager of Customer Success Northern EU and collaborate closely with teams in Product, Support, and Implementation. Our team thrives on collaboration, focusing on securing renewals and preventing churn through strategic planning.Your ResponsibilitiesAs a Customer Success Manager, your responsibilities will include:Leading targeted enablement initiatives and programs to maximize customer value from Pleo products.Aligning customer goals with product capabilities, establishing clear milestones and KPIs to measure progress.Utilizing health scores and product adoption metrics to proactively identify risks and develop plans to mitigate potential churn.Communicating effectively with stakeholders about upcoming product releases and process changes.

At Trustpilot, we are embarking on an exciting journey as a profitable, high-growth FTSE-250 company. Our vision is grand: to become the universal symbol of trust. We operate the world's largest independent consumer review platform, and while we've made significant strides, there is still much thrilling work ahead. Join us at the forefront of trust!We are on the lookout for a customer-focused Account Manager to play a key role in Trustpilot's new chapter in our home market: Denmark.Although Trustpilot is already well-known, our mission is to ensure that our Danish customers fully appreciate the substantial value, strategic opportunities, and future direction of our platform. In this role, you won’t just manage accounts; you will be the commercial driving force.In this crucial position, you will be responsible for customer retention and growth. Acting as a Trusted Advisor, you will forge long-lasting relationships and develop strategic success plans that guarantee customers receive the utmost value from Trustpilot’s offerings. Your expertise will be vital in driving retention, reducing churn, and maximizing growth within this essential market.As a member of our newly established team dedicated to Denmark, you will work directly from our Copenhagen HQ alongside our Country Manager, Ana Marija. If you are enthusiastic about becoming a Trusted Advisor and actively cultivating a significant market, this is your chance.Your Responsibilities:Manage a customer portfolio for the Danish market, serving as the primary contact.Analyze market trends and customer behaviors in Denmark to pinpoint areas for improvement and growth.Build strong relationships with customers to ensure satisfaction, product adoption, and contract renewals.Create and implement customized strategies to enhance customer satisfaction and value delivery specifically for the Danish market.Deliver a top-tier experience by understanding client objectives and KPIs, ensuring that Trustpilot meets them.Boost renewal rates and diminish churn.Recognize and actively pursue upsell opportunities and new revenue streams.Act as a trusted advisor by advocating for client needs within internal support, product, engineering, and sales teams.Successfully onboard clients, ensuring they fully leverage their paid subscriptions.

Join Corti as a Senior Customer Success Engineer and play a pivotal role in ensuring our clients achieve success with our innovative solutions. You will leverage your technical skills and customer service expertise to deliver exceptional support and guidance to our Danish-speaking clients. Collaborate with cross-functional teams to enhance the customer experience and drive product adoption.

Our MissionAt Xero, we believe that effective scheduling goes beyond merely filling shifts; it's about finding the right balance that supports business growth while ensuring team members achieve an optimal work/life balance.Through our innovative Agentic AI technology at Planday, a subsidiary of Xero, we are dedicated to crafting a future where managers can efficiently allocate their time, benefitting both their business and team. We are committed to transforming shift work into a more human-centric experience, making work/life balance accessible to all shift workers. Our advanced technology empowers individuals to unlock their full potential both professionally and personally.Established in 2004, Planday is proudly headquartered in Copenhagen, Denmark, and currently assists hundreds of thousands of users globally in creating optimal schedules. Planday became part of Xero in 2021.Your ImpactAs a Customer Success Manager, you will take ownership of a designated portfolio of customers, ensuring they derive clear and measurable value from Planday's offerings.Your primary goal will be to forge lasting partnerships with customers, overseeing the post-sale customer lifecycle and driving adoption, retention, and growth through systematic account planning, proactive engagement with stakeholders, and strong commercial stewardship.You will serve as a trusted advisor to your customers, aligning Planday’s capabilities with their business goals to foster success, create momentum, and identify avenues for deepening our relationship and enhancing the value we provide.Key ResponsibilitiesManage a portfolio of customers, ensuring accountability for retention and growth.Develop and implement joint account plans with customers that clarify priorities, ownership, and future value creation.Empower customers to maximize their use of Planday through increased adoption, confidence, and impact.Lead renewal and commercial discussions with assurance.Facilitate executive-level discussions regarding achieved outcomes and necessary steps for further advancement.Cultivate multi-level relationships across both operational and executive tiers.Identify and create opportunities for customers to achieve greater success with Planday.Collaborate effectively with Sales, Product, Customer Experience, and Marketing teams to further customer priorities.Advocate for the customer’s voice and influence product development decisions to enhance our offerings.

About UsAt Redis, we are the architects of the technology that powers the fast applications ubiquitous in our daily lives. Whether you're checking the weather, making a payment, or tracking your flight, chances are our innovative solutions are at work behind the scenes. Join us as we transform the landscape of technology, delivering speed and simplicity to over 10,000 customers globally.Why You’ll Love Working HereAs a Solutions Architect, you will play a pivotal role in empowering our customers to harness the full potential of Redis solutions tailored to their unique business and database requirements. Your expertise will help them elevate their business value and navigate challenges effectively. You will lead Proofs of Concept (POCs), pilots, and evaluations, engaging hands-on with clients using one of the industry's leading technologies.The ideal candidate is an attentive listener with a knack for crafting innovative solutions. You thrive on resolving diverse technical challenges with patience and a pragmatic approach, always prioritizing the customer's business goals.If you're a technology enthusiast eager to deliver unparalleled customer experiences, we invite you to take on this exciting challenge.Your ResponsibilitiesCollaborate with customers to address their technology and business needs using Redis products and services.Assess, quantify, and validate the business requirements of customers and their specific use cases.Work closely with customer technical teams (architects, developers, PMOs, and executives) to ensure successful execution of POCs and pilots.Partner with the Sales team to develop strategic account plans and explore new business opportunities within existing accounts.Represent Redis in a professional and engaging manner, illustrating our capabilities and the competitive advantages of our technology to clients.Leverage customer insights to enhance product materials and best practices, providing feedback to Product Management and R&D teams.

medhealth3 seeks a Job Coach to join the team in Denmark. This position centers on supporting individuals as they pursue their career ambitions. The Job Coach works directly with clients, offering both personal and professional guidance throughout their job search journey. Key responsibilities Work with clients to plan and develop their careers Assist with job search efforts, including strategies for applications Prepare clients for interviews and help them build skills for success in the workplace Location This role is located in Denmark.

Join M-Files and be part of a transformative journey in document management. Our AI-driven system redefines how organizations work, offering tailored solutions for various industries to enhance secure collaboration, automate workflows, and maintain compliance.Unlike traditional document management systems, M-Files structures information around your business's context, linking documents to relevant individuals, projects, and transactions. Our innovative metadata-centric architecture allows businesses to align their content management with operational processes, integrate information across different platforms, and leverage AI effectively. This leads to improved productivity, minimized risks, and faster, smarter decision-making for over 6,000 clients in more than 100 countries.At M-Files, we are guided by our core principles that foster a collaborative environment:Achieve Results – We set ambitious goals, take responsibility, learn from our experiences, and strive for excellence.Support One Another – We practice kindness, assume positive intent, hold each other accountable, and celebrate collective successes.Prioritize Customers – We place our customers and partners at the forefront, delivering value with respect, fairness, and efficiency.For more details, please visit www.m-files.com

Are you passionate about high-performance luxury vehicles and the exceptional customer experiences they offer? Do you understand the standards and atmosphere that define luxury automotive environments? If yes, this unique opportunity could be perfect for you.Join Us as a Luxury Automotive Experience EvaluatorIn this role, you will have the chance to visit exclusive automotive showrooms and provide valuable insights on the customer journey. Your expertise, drawn from your familiarity with luxury vehicles and high service expectations, will assist renowned automotive brands in enhancing their customer experience.Why This Role is Perfect for Automotive AficionadosExclusive Access: Engage in selective showroom experiences tailored for individuals who appreciate the intricacies of premium automotive brands.Immerse in Craftsmanship: Explore sophisticated automotive environments and connect with brand specialists showcasing engineering, design, and innovation.Influence the Industry: Your insights and expectations as a luxury product enthusiast will play a direct role in improving the customer journey.Your ResponsibilitiesSelect assignments that align with your interests and profile.Experience the showroom journey—interact with product experts, explore the environment, and evaluate service quality through the lens of luxury.Pay attention to detail—assess the ambiance, service level, digital and in-store interactions, follow-up communications, and the entire customer journey.Provide candid, professional feedback by submitting your observations through structured questionnaires on our platform.About CXGAt CXG, we collaborate with leading luxury brands across over 70 countries, supported by a global network of more than 80,000 evaluators. With nearly two decades of expertise in luxury customer experience, our mission is to elevate the standards of the world's most prestigious brands.Join us on CXG Live, our platform for accessing exclusive assignments, completing certifications, and sharing your insights.

About AgreenaAgreena is a vibrant, innovative, and purpose-driven organization committed to empowering farmers and corporations to harness the value of nature and contribute to planetary restoration. Our foundation lies in agriculture, finance, and technology, with a diverse team of experts including soil carbon scientists, software developers, market strategists, and regulatory affairs specialists. With over 160 employees from more than 30 nationalities, we operate from our headquarters in Copenhagen, our office in London, and remotely across Europe.As a rapidly growing climate agtech company, Agreena offers solutions that promote both environmental and financial sustainability in agriculture. We have successfully assisted farmers in 20 countries in transitioning from conventional farming to regenerative practices aimed at reducing greenhouse gas emissions and sequestering CO2 in the soil. Our company fosters a supportive and engaging work environment, providing opportunities for professional growth, leadership, and innovation, regardless of your career stage. We encourage our employees to take on significant responsibilities and embrace creative thinking and enjoyment in their work.If this resonates with you, we encourage you to apply! Share your portfolio with us and include a brief personal introduction along with your preferred work location. We eagerly anticipate your application and will review it thoroughly. Not quite what you're looking for?Stay connected with us by following our Agreena LinkedIn page for updates on our latest content, articles, and exciting job openings.Additionally, if you want to be the first to learn about job opportunities in your areas of interest, consider subscribing to our job alerts talent pool. Be your best self every day at AgreenaAt Agreena, we are committed to fostering an environment that champions equality, inclusion, and diversity. As we continue our journey of expansion and growth, we recognize the importance of celebrating and embracing every individual’s uniqueness. This diversity is essential to our success and innovation. We aim to create a product that resonates with our customers, and we aspire for this to be reflected within our teams.

Managing expenses can often be a convoluted task, leading to frustrating processes that benefit no one, especially not finance teams. At Pleo, we are revolutionizing this landscape. Our innovative spend management solutions make financial oversight effortless and empowering, catering to the needs of finance teams and employees alike, with a mission to help businesses 'go beyond'.The name 'Pleo' embodies our philosophy of exceeding expectations, which has been the cornerstone of our achievements over the past decade.As we reach a significant phase in our journey, each decision we make directly influences our 40,000+ customers and the overall success of our business. We are on the lookout for talented individuals who take pride in identifying customer needs, simplifying complex challenges, questioning established norms (with respect), and consistently setting high standards. With ambitious goals propelling us forward, we embrace the uncertainty of our path, which is part of the excitement! We are a diverse, dynamic, and kind team of over 850 professionals from more than 100 nationalities, all dedicated to reshaping the future of business spending.

Role overview As a Senior PHP Developer at jobgether, join the Technology & AI Labs team in Denmark. This role centers on building and maintaining PHP applications that drive new technology and artificial intelligence projects. What you will do Develop and maintain PHP applications, emphasizing quality and reliability. Collaborate with cross-functional teams to define, design, and deliver new features. Support application performance and responsiveness as systems evolve. Location This position is based in Denmark.

Managing expenses shouldn't be a hassle. At Pleo, we are revolutionizing spend management by creating solutions that make financial processes seamless, empowering both finance teams and employees. Our goal is to assist businesses in going beyond their expectations.The name ‘Pleo’ stands for ‘more than you’d expect’, a principle that has guided our success over the past decade.As we reach a critical juncture in our journey, every decision we make affects our 40,000+ customers and our shared success. We're looking for individuals who take pride in identifying customer needs, simplifying complex challenges, and respectfully challenging the status quo. With high aspirations driving us, we embrace the journey of continuous improvement. Our diverse team of over 850 individuals from more than 100 nationalities is dedicated to shaping the future of business spending together.At Pleo, we aim to make spend management both effective and empowering. Our product is utilized by thousands of companies across Europe, with our web application being a central component of this experience.We are seeking a Staff Engineer to join our Web Core team—the backbone of our frontend platform. The Web Core team is responsible for empowering product engineers across Pleo to create and deploy high-quality web applications. We oversee the web stack foundations (tooling, patterns, architecture, and developer workflow reliability) and collaborate closely with product teams to enhance the speed, safety, and consistency of delivery.What the Web Core team doesDevelop and sustain a web platform that facilitates the delivery of exceptional web experiences.Promote technical excellence throughout Pleo’s web applications (architecture, design patterns, quality, performance, accessibility).Enhance developer experience (DX) through improved tooling, CI reliability, and rapid feedback loops.Manage shared web foundations (libraries, standards, best practices) and advocate for their adoption.Engage and contribute to the wider frontend community at Pleo.Your RoleAs a Staff Engineer in Web Core, you will act as a catalyst for change. You will collaborate across teams and systems to eliminate constraints and elevate our standards in web software development.

OverviewAt Corti, we are driven by a profound mission: to democratize access to medical expertise globally. Despite the advances in healthcare technology, a significant portion of the world still struggles to receive quality medical care. Our AI platform is designed to bridge this gap by enhancing access to medical knowledge, minimizing errors, and enabling clinicians to focus more on patient care. Join us in revolutionizing healthcare dialogue and establishing a robust foundation for reliable AI. Together, we can make healthcare more accessible, affordable, and humane.Why Choose Corti?Corti is at the forefront of healthcare innovation, providing developers and healthcare innovators with cutting-edge AI tools. Our solutions are meticulously crafted for the healthcare sector, utilizing real-world data to ensure precision and compliance with industry standards. With our modular APIs, teams can seamlessly integrate advanced medical features into their products without starting from scratch.We empower visionaries who are reshaping healthcare, from startups enhancing patient experiences to established enterprises modernizing critical systems. If you’re passionate about leveraging AI for the future of medicine, Corti is your place.The RoleWe are expanding our newly formed Activation Team and are seeking a Customer Success Engineer. Your primary focus will be to transform our technical capabilities into meaningful clinical outcomes. You will play a pivotal role in accelerating technical adoption, minimizing barriers, and fostering lasting engagement with our users.In this role, you will bridge the gap between our product, engineering, and customer success teams, ensuring that every client—regardless of their technical background—begins their journey with confidence and impact. You will cultivate trust, boost product utilization, and identify opportunities that will shape the future of healthcare AI.

Join our dynamic team at IFS as an Account Executive, where your entrepreneurial spirit and strong sales skills will be key to expanding our business in the Danish market. We seek a determined and collaborative sales professional who can effectively engage with a select group of strategic target accounts.In this role, you will leverage your industry insights and expertise in enterprise software sales to identify and qualify new sales opportunities, fostering growth within our existing customer base. By adopting a consultative, value-based selling approach, you will promote IFS's award-winning products while utilizing our comprehensive portfolio to deliver maximum value to our clients.Become part of a high-growth organization that is transforming the enterprise software industry by challenging conventional standards and practices. Our go-to-market strategy concentrates on key geographical and industry verticals within a sophisticated sales structure.Key Responsibilities:Exhibit exceptional sales execution and continuously refine your skills.Develop, manage, and execute the Go-To-Market Strategy for targeted industries.Create and maintain a Territory Plan aligned with your designated vertical.Formulate Account Plans, including actionable deal cards, mutual evaluation plans, and stakeholder maps for named accounts.Oversee the entire sales process, from demand generation and understanding customer needs to managing RFI/RFP processes and building compelling business cases.Collaborate with partners to penetrate accounts, formulating joint sales initiatives that enhance deal cycles and maximize customer satisfaction.Drive new revenue through strategic account development, leveraging both self-generated demand and focused campaigns.Take full ownership of achieving annual sales targets and quarterly budgets.Engage in ongoing pipeline development and demand generation to ensure 4x pipeline coverage.Foster a strong internal network and collaboration with sales leadership and global teams.Maintain CRM integrity and ensure accurate forecasting through diligent sales administration and reporting.

Role overview Jobgether is seeking an Implementation & Customer Success Specialist to support B2B SaaS solutions for mining and FIFO (fly-in fly-out) operations. This Denmark-based role offers a remote-first setup and includes the possibility of international travel. What you will do Lead software implementation projects for clients managing workforce accommodation and transportation. Oversee onboarding to ensure clients can adopt and configure the platform effectively. Work closely with clients to understand operational requirements and adjust system settings to fit their needs. Provide user training and ongoing support to help clients succeed with the platform. Build and maintain relationships with stakeholders in logistics, finance, IT, and operations. Troubleshoot and resolve operational issues as they come up. Help improve internal best practices based on project experience. Who will succeed Background in B2B SaaS implementations, ideally within mining, energy, or construction sectors. Strong skills in communication and relationship management. Comfortable working with multiple departments and diverse stakeholders. Ability to combine strategic thinking with hands-on problem-solving. Interest in workforce logistics, accommodation, or transportation operations. Work environment Remote-first position based in Denmark. International travel involved for client projects and engagement. Collaborative team setting with exposure to complex workflows in mining and related industries.

At Medier, we are not just a marketing agency; we are your creative collaborators. Our expertise spans digital and social media strategies, PR, influencer partnerships, SEO, programmatic advertising, and CRM, offering a full spectrum of services designed to achieve measurable results. By merging creativity with analytical insights, we ensure that our campaigns not only resonate but also drive success.We believe in building a diverse workforce and cultivating a culture that empowers all team members to excel. If you share our values, we want to hear from you!As we expand our footprint in Sweden, we are on the lookout for a Country Manager with extensive iGaming or Betting experience to spearhead our growth initiatives in this vibrant market.

Join us at Trustpilot, a trailblazer in the world of consumer reviews! As a profitable, high-growth FTSE-250 company, we aim to set the standard for trust globally. Our platform is the largest independent consumer review destination, and we are excited about the journey ahead. Be part of our mission to foster trust!As we expand our team in Copenhagen, we are seeking an Account Manager for the Swedish Market to play a pivotal role in our headquarters. This position is crucial to Trustpilot’s commitment to cultivating trust and transparency.In this role, you will be tasked with the retention and growth of a specific portfolio of existing clients. You will act as the commercial owner of each relationship, driving renewals, expanding accounts, and establishing Trustpilot as a lasting partner that delivers measurable business value.You will merge commercial insight with deep relationship management, working closely with Customer Success Managers to ensure customer adoption, satisfaction, and sustainable revenue growth.Your responsibilities will include contributing to robust Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers in achieving tangible value.Key Responsibilities:Oversee the complete renewal process to achieve high Gross Renewal Rates (GRR) and predictable retention.Drive portfolio expansion through upselling and cross-selling to ensure strong Net Revenue Retention (NRR) and overall portfolio growth.Develop and maintain comprehensive account plans, stakeholder maps, and accurate forecasts in Salesforce.Lead commercial and strategic discussions, including business reviews and contract negotiations.Collaborate with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops.Guarantee accurate data management, forecasting discipline, and pipeline visibility across your portfolio.