Customer Success Manager - Clinical Operations

Veeva Systems is a pioneering and mission-oriented organization in the realm of industry cloud solutions, dedicated to expediting the delivery of therapies to patients within the life sciences sector. As one of the fastest-growing SaaS companies to date, we achieved over $3 billion in revenue in our previous fiscal year with significant growth opportunities on the horizon. At Veeva, our core values drive our actions: Do the Right Thing, Customer Success, Employee Success, and Speed. We are not merely a public company; in 2021, we made history by becoming a public benefit corporation (PBC), legally committed to balancing the needs of our customers, employees, society, and investors. As a Work Anywhere company, we promote flexibility in your work environment, allowing you to excel whether from home or in-office. Join us in transforming the life sciences industry, as we strive to create a positive impact on our customers, employees, and communities.

At Trustpilot, we are on an exciting journey as a profitable, high-growth FTSE-250 company with a bold vision: to become the universal symbol of trust. As the operator of the world's largest independent consumer review platform, we have made significant strides, but there remains much thrilling work ahead. Join us at the core of trust!As an Enterprise Customer Success Manager, you will serve as the primary value owner and strategic partner for our most complex and high-tier accounts in the Danish market. Transitioning from tactical management to a trusted advisory role, you will ensure that Trustpilot is intricately woven into our customers' long-term business strategies and digital ecosystems.Your primary objective will be to architect success for your portfolio—from onboarding and adoption to measurable outcomes and customer advocacy—by converting intricate business challenges into quantifiable product value. You will play a crucial role in fostering high-impact adoption and securing long-term retention through executive-level partnerships and an in-depth understanding of the digital landscape.

Managing expenses shouldn't be a hassle. At Pleo, we are revolutionizing the way businesses handle their spending by creating solutions that are intuitive, empowering, and effective for both finance teams and employees. Our goal is to help organizations 'go beyond' traditional spend management.The name 'Pleo' reflects our commitment to exceeding expectations, a principle that has guided our success over the past decade.We're at an exciting stage in our journey where every decision impacts over 40,000 customers. We seek individuals who are passionate about identifying customer needs, simplifying complex challenges, and striving for excellence. With a team of over 850 professionals from more than 100 nationalities, we are committed to shaping the future of business spending.About the RoleWe are searching for a Customer Success Manager to enhance our Customer Experience team at Pleo. In this role, you will manage a portfolio of clients, driving product adoption and delivering measurable results. If you are enthusiastic about optimizing customer experiences and addressing intricate process challenges within the fintech industry, this position is perfect for you!Who You'll Collaborate WithYou will report to the Manager of Customer Success Northern EU and collaborate closely with teams in Product, Support, and Implementation. Our team thrives on collaboration, focusing on securing renewals and preventing churn through strategic planning.Your ResponsibilitiesAs a Customer Success Manager, your responsibilities will include:Leading targeted enablement initiatives and programs to maximize customer value from Pleo products.Aligning customer goals with product capabilities, establishing clear milestones and KPIs to measure progress.Utilizing health scores and product adoption metrics to proactively identify risks and develop plans to mitigate potential churn.Communicating effectively with stakeholders about upcoming product releases and process changes.

Our MissionAt Xero, we believe that effective scheduling goes beyond merely filling shifts; it's about finding the right balance that supports business growth while ensuring team members achieve an optimal work/life balance.Through our innovative Agentic AI technology at Planday, a subsidiary of Xero, we are dedicated to crafting a future where managers can efficiently allocate their time, benefitting both their business and team. We are committed to transforming shift work into a more human-centric experience, making work/life balance accessible to all shift workers. Our advanced technology empowers individuals to unlock their full potential both professionally and personally.Established in 2004, Planday is proudly headquartered in Copenhagen, Denmark, and currently assists hundreds of thousands of users globally in creating optimal schedules. Planday became part of Xero in 2021.Your ImpactAs a Customer Success Manager, you will take ownership of a designated portfolio of customers, ensuring they derive clear and measurable value from Planday's offerings.Your primary goal will be to forge lasting partnerships with customers, overseeing the post-sale customer lifecycle and driving adoption, retention, and growth through systematic account planning, proactive engagement with stakeholders, and strong commercial stewardship.You will serve as a trusted advisor to your customers, aligning Planday’s capabilities with their business goals to foster success, create momentum, and identify avenues for deepening our relationship and enhancing the value we provide.Key ResponsibilitiesManage a portfolio of customers, ensuring accountability for retention and growth.Develop and implement joint account plans with customers that clarify priorities, ownership, and future value creation.Empower customers to maximize their use of Planday through increased adoption, confidence, and impact.Lead renewal and commercial discussions with assurance.Facilitate executive-level discussions regarding achieved outcomes and necessary steps for further advancement.Cultivate multi-level relationships across both operational and executive tiers.Identify and create opportunities for customers to achieve greater success with Planday.Collaborate effectively with Sales, Product, Customer Experience, and Marketing teams to further customer priorities.Advocate for the customer’s voice and influence product development decisions to enhance our offerings.

Role overview Jobgether is seeking an Implementation & Customer Success Specialist to support B2B SaaS solutions for mining and FIFO (fly-in fly-out) operations. This Denmark-based role offers a remote-first setup and includes the possibility of international travel. What you will do Lead software implementation projects for clients managing workforce accommodation and transportation. Oversee onboarding to ensure clients can adopt and configure the platform effectively. Work closely with clients to understand operational requirements and adjust system settings to fit their needs. Provide user training and ongoing support to help clients succeed with the platform. Build and maintain relationships with stakeholders in logistics, finance, IT, and operations. Troubleshoot and resolve operational issues as they come up. Help improve internal best practices based on project experience. Who will succeed Background in B2B SaaS implementations, ideally within mining, energy, or construction sectors. Strong skills in communication and relationship management. Comfortable working with multiple departments and diverse stakeholders. Ability to combine strategic thinking with hands-on problem-solving. Interest in workforce logistics, accommodation, or transportation operations. Work environment Remote-first position based in Denmark. International travel involved for client projects and engagement. Collaborative team setting with exposure to complex workflows in mining and related industries.

Role overview The Enterprise Customer Success Manager for France will build and maintain strong relationships with Trustpilot's enterprise clients. Based in Copenhagen, this position centers on supporting key French accounts and ensuring they gain full value from Trustpilot’s offerings. What you will do Welcome new enterprise clients and guide them through the onboarding process Schedule regular check-ins to review progress and address ongoing needs Provide personalized support aimed at helping clients achieve their business objectives Collaborate with sales and product teams to align on client strategies Identify opportunities for upselling and foster long-term partnerships

Join Corti as a Senior Customer Success Engineer and play a pivotal role in ensuring our clients achieve success with our innovative solutions. You will leverage your technical skills and customer service expertise to deliver exceptional support and guidance to our Danish-speaking clients. Collaborate with cross-functional teams to enhance the customer experience and drive product adoption.

OverviewAt Corti, we are driven by a profound mission: to democratize access to medical expertise globally. Despite the advances in healthcare technology, a significant portion of the world still struggles to receive quality medical care. Our AI platform is designed to bridge this gap by enhancing access to medical knowledge, minimizing errors, and enabling clinicians to focus more on patient care. Join us in revolutionizing healthcare dialogue and establishing a robust foundation for reliable AI. Together, we can make healthcare more accessible, affordable, and humane.Why Choose Corti?Corti is at the forefront of healthcare innovation, providing developers and healthcare innovators with cutting-edge AI tools. Our solutions are meticulously crafted for the healthcare sector, utilizing real-world data to ensure precision and compliance with industry standards. With our modular APIs, teams can seamlessly integrate advanced medical features into their products without starting from scratch.We empower visionaries who are reshaping healthcare, from startups enhancing patient experiences to established enterprises modernizing critical systems. If you’re passionate about leveraging AI for the future of medicine, Corti is your place.The RoleWe are expanding our newly formed Activation Team and are seeking a Customer Success Engineer. Your primary focus will be to transform our technical capabilities into meaningful clinical outcomes. You will play a pivotal role in accelerating technical adoption, minimizing barriers, and fostering lasting engagement with our users.In this role, you will bridge the gap between our product, engineering, and customer success teams, ensuring that every client—regardless of their technical background—begins their journey with confidence and impact. You will cultivate trust, boost product utilization, and identify opportunities that will shape the future of healthcare AI.

Join Corti as a Clinical Innovation Specialist and be at the forefront of transforming healthcare through advanced technology. In this role, you will collaborate with cross-functional teams to drive innovative clinical solutions that enhance patient care and improve health outcomes. You will leverage your expertise in clinical processes and technology to identify opportunities for innovation and support the implementation of new solutions in healthcare settings.

At Trustpilot, we are embarking on an exciting journey as a profitable, high-growth FTSE-250 company. Our vision is grand: to become the universal symbol of trust. We operate the world's largest independent consumer review platform, and while we've made significant strides, there is still much thrilling work ahead. Join us at the forefront of trust!We are on the lookout for a customer-focused Account Manager to play a key role in Trustpilot's new chapter in our home market: Denmark.Although Trustpilot is already well-known, our mission is to ensure that our Danish customers fully appreciate the substantial value, strategic opportunities, and future direction of our platform. In this role, you won’t just manage accounts; you will be the commercial driving force.In this crucial position, you will be responsible for customer retention and growth. Acting as a Trusted Advisor, you will forge long-lasting relationships and develop strategic success plans that guarantee customers receive the utmost value from Trustpilot’s offerings. Your expertise will be vital in driving retention, reducing churn, and maximizing growth within this essential market.As a member of our newly established team dedicated to Denmark, you will work directly from our Copenhagen HQ alongside our Country Manager, Ana Marija. If you are enthusiastic about becoming a Trusted Advisor and actively cultivating a significant market, this is your chance.Your Responsibilities:Manage a customer portfolio for the Danish market, serving as the primary contact.Analyze market trends and customer behaviors in Denmark to pinpoint areas for improvement and growth.Build strong relationships with customers to ensure satisfaction, product adoption, and contract renewals.Create and implement customized strategies to enhance customer satisfaction and value delivery specifically for the Danish market.Deliver a top-tier experience by understanding client objectives and KPIs, ensuring that Trustpilot meets them.Boost renewal rates and diminish churn.Recognize and actively pursue upsell opportunities and new revenue streams.Act as a trusted advisor by advocating for client needs within internal support, product, engineering, and sales teams.Successfully onboard clients, ensuring they fully leverage their paid subscriptions.

Join us at Trustpilot, a trailblazer in the world of consumer reviews! As a profitable, high-growth FTSE-250 company, we aim to set the standard for trust globally. Our platform is the largest independent consumer review destination, and we are excited about the journey ahead. Be part of our mission to foster trust!As we expand our team in Copenhagen, we are seeking an Account Manager for the Swedish Market to play a pivotal role in our headquarters. This position is crucial to Trustpilot’s commitment to cultivating trust and transparency.In this role, you will be tasked with the retention and growth of a specific portfolio of existing clients. You will act as the commercial owner of each relationship, driving renewals, expanding accounts, and establishing Trustpilot as a lasting partner that delivers measurable business value.You will merge commercial insight with deep relationship management, working closely with Customer Success Managers to ensure customer adoption, satisfaction, and sustainable revenue growth.Your responsibilities will include contributing to robust Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers in achieving tangible value.Key Responsibilities:Oversee the complete renewal process to achieve high Gross Renewal Rates (GRR) and predictable retention.Drive portfolio expansion through upselling and cross-selling to ensure strong Net Revenue Retention (NRR) and overall portfolio growth.Develop and maintain comprehensive account plans, stakeholder maps, and accurate forecasts in Salesforce.Lead commercial and strategic discussions, including business reviews and contract negotiations.Collaborate with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops.Guarantee accurate data management, forecasting discipline, and pipeline visibility across your portfolio.

As the AI Agent Manager for Commercial Operations, you will play a pivotal role in the identification, design, construction, and deployment of AI and automation agents tailored for our sales and revenue operations. This senior individual contributor position emphasizes hands-on involvement, aiming to foster grassroots adoption of AI-enhanced workflows within our commercial teams. Your mission will be to boost sales productivity, enhance pipeline quality, streamline quoting, proposal generation, and customer communications, while cultivating a culture of AI-augmented collaboration throughout the organization.Key Responsibilities:1. Use Case Discovery and Prioritization: Identify and assess high-value opportunities for deploying AI agents in sales operations, focusing on lead qualification, outbound sequencing, proposal drafting, quote generation, and CRM data enhancement. Prioritize projects based on effort, impact, and readiness for adoption.2. Agent Design, Build, and Deployment: Oversee the design, configuration, and deployment of AI agents and automated workflows utilizing large language models (LLMs), APIs, and integration tools. Manage the complete lifecycle from prototype to production, including testing, monitoring, and iterative improvements.3. Sales Productivity Improvement: Minimize manual tasks in routine commercial workflows by integrating AI agents into everyday sales processes. Measure saved time, reduced errors, and increased throughput while ensuring that agents enhance rather than replace human judgment in customer interactions.4. Adoption and Change Management: Foster bottom-up adoption by collaborating closely with sales teams and individual contributors. Provide hands-on training, develop playbooks, conduct workshops, and cultivate internal advocates. Monitor adoption metrics and refine processes based on user feedback.5. Data Quality and Integration: Ensure AI agents function with clean, reliable data through collaboration with revenue operations and data teams. Establish data requirements, create integration points with CRM, ERP, and communication tools, and implement feedback loops for ongoing agent accuracy enhancement.6. Performance Measurement and Reporting: Define and monitor key performance indicators (KPIs) for each deployed agent, including adoption rates, productivity improvements, accuracy, and ROI. Report outcomes to commercial leadership and utilize data to inform scaling strategies and investment decisions.7. Cross-Functional Collaboration: Collaborate with Product, Engineering, and IT to align agent deployments with platform capabilities, security standards, and data governance policies. Ensure adherence to approved frameworks and compliance with company policies.8. Experimentation and Innovation: Stay abreast of emerging AI technologies, LLM developments, and industry trends to continuously innovate and improve AI capabilities within the organization.

At Trustpilot, we are embarking on an exciting journey. As a rapidly growing and profitable FTSE-250 company, our vision is clear: to become the global emblem of trust. We operate the world's largest independent consumer review platform, and although we've achieved significant milestones, the adventure has just begun. Join us at the forefront of trust!In the role of Associate Account Manager, you will oversee a portfolio of small business clients within the Benelux region, ensuring high retention rates, driving growth, and facilitating product adoption. You will play a key role in achieving outstanding Gross Renewal Rates (GRR) and enhancing Net Revenue Retention (NRR) across your accounts, while providing support for Business Adoption and onboarding of customers utilizing Trustpilot’s entry-level Plus plan.Your approach will involve following structured playbooks and processes, effectively balancing efficiency, empathy, and commercial acumen to deliver exceptional customer experiences and predictable renewals.This entry-level commercial position focuses on small business clients and entry-tier plans. You will receive training on best practices for renewals, onboarding procedures, and delivering product value.

Join our dynamic team as an Operations Engineer, where you will play a crucial role in the management and optimization of our infrastructure. We are seeking a dedicated professional who thrives in a fast-paced environment and is eager to tackle challenges head-on. You will be responsible for ensuring the seamless operation of our systems, collaborating with cross-functional teams to implement innovative solutions, and enhancing overall efficiency.

At Trustpilot, we are on an exciting mission to become the universal symbol of trust. As a profitable and rapidly growing FTSE-250 company, we manage the world's largest independent consumer review platform. We have achieved significant milestones, but there is still much thrilling work ahead. Join us in our quest to foster trust globally!We are seeking a pioneering Technical Account Manager (TAM) dedicated to the European market. This role transcends typical responsibilities; you will be the primary technical partner for our most complex and significant clients across Europe, ensuring their integrations are seamless and their technical performance is exceptional.As the inaugural person in this role for Europe, you will help shape and build our approach to technical account management. Acting as a vital link between Customer Success, Product, and Engineering, you will translate technical discussions into actionable business insights and guarantee that our high-value clients maximize their experience with Trustpilot. If you are a puzzle solver who desires to influence how we support leading European brands, this is the opportunity for you!Key Responsibilities:Collaborate with leadership to establish best practices, workflows, and standards for excellence in technical account management at Trustpilot.Manage technical setups and API configurations for our elite European enterprise clients to ensure a smooth launch.Act as the central technical contact post-launch, overseeing performance, uptime, and prompt issue resolution.Work alongside Customer Success Managers to track product usage, ensuring clients are fully utilizing our technical capabilities.

Join our dynamic team as a Business Operations Associate at light-inc, where you will play a pivotal role in streamlining processes and enhancing operational efficiency. Your keen analytical skills and attention to detail will be essential in supporting various business functions and driving our growth.

Role Overview Unity Technologies is looking for an IT Operations Specialist in Copenhagen, Denmark. This role keeps the company’s technology running smoothly and supports employees across the organization. The IT Operations Specialist works closely with the IT team to provide and maintain the digital tools that power daily work. What You Will Do Learn Unity’s systems quickly and use them to support colleagues Respond to user issues and resolve technical challenges efficiently Deliver high-quality customer support to employees Troubleshoot problems and keep technology integrated and reliable Take the lead on IT projects or process automation as assigned Develop expertise in areas such as network security if needed What We Value Strong problem-solving skills Ability to master new systems and technologies quickly Clear communication and a collaborative approach Interest in continuous learning and professional growth Why Join Unity This position offers the chance to build valuable technical skills, contribute directly to team productivity, and work alongside supportive colleagues. The IT team encourages learning and welcomes those ready to take on new challenges in a collaborative setting.

Our MissionAt Planday, part of the Xero family, we believe that effective scheduling goes beyond merely filling shifts. It’s about creating the ideal balance that fosters business growth while ensuring team members enjoy a fulfilling work/life balance.Leveraging Agentic AI, we aim to revolutionize the future of workforce management, allowing managers to maximize their time for strategic initiatives and enhance the overall team experience. Our goal is to transform shift work into a more human-centric approach, making work/life balance attainable for all workers.Since our inception in 2004 and our acquisition by Xero in 2021, Planday has been headquartered in Copenhagen, Denmark, serving hundreds of thousands of users globally with innovative scheduling solutions.Your ImpactAs the Director of Revenue Operations, you will lead the commercial operational framework that drives Planday’s expansion.This pivotal role is designed to provide clarity, control, and momentum in planning, executing, measuring, and refining our go-to-market strategy. You will bridge the gap between strategy and execution by designing scalable processes, managing commercial systems and data definitions, and equipping leaders with the insights necessary to proactively guide growth.You will serve as both a strategic visionary and operational leader, defining our direction while being deeply engaged in its realization—from forecasting and planning to systems design, playbooks, and performance metrics.This position is essential in shaping how Planday strategizes, directs, and amplifies growth, ensuring our commercial decisions are deliberate, data-driven, and actionable.Your ResponsibilitiesContinuously enhance Planday’s commercial operating model, detailing how growth is strategized, executed, assessed, and refined.Lead and cultivate a high-performance Revenue Operations team, acting as both internal consultants and execution partners.Oversee revenue planning, forecasting, and scenario modeling to facilitate strategic trade-offs and investment decisions.Design and refine go-to-market processes across the entire customer lifecycle, from acquisition to renewal.Manage commercial systems, data definitions, and governance across Salesforce and related go-to-market tools.Translate strategic objectives into actionable plans, playbooks, and operational standards for Sales...

Join our dynamic team as a Microsoft Operations Engineer where you will leverage your technical expertise to ensure the seamless operation of our Microsoft-based systems. You will play a crucial role in troubleshooting, optimizing, and implementing solutions that enhance operational efficiency. If you are passionate about technology and eager to contribute to innovative projects, we want to hear from you!

Join our dynamic team as a Linux Operations Engineer at Netcompany A/S, where you will play a pivotal role in managing and optimizing our Linux-based systems. You will collaborate with cross-functional teams to ensure the seamless operation of our infrastructure, troubleshoot issues, and implement best practices in system administration.Your expertise will contribute to enhancing system performance, security, and reliability, enabling us to deliver exceptional services to our clients.