Customer Success Manager - Clinical Operations

Our MissionAt Xero, we believe that effective scheduling goes beyond merely filling shifts; it's about finding the right balance that supports business growth while ensuring team members achieve an optimal work/life balance.Through our innovative Agentic AI technology at Planday, a subsidiary of Xero, we are dedicated to crafting a future where managers can efficiently allocate their time, benefitting both their business and team. We are committed to transforming shift work into a more human-centric experience, making work/life balance accessible to all shift workers. Our advanced technology empowers individuals to unlock their full potential both professionally and personally.Established in 2004, Planday is proudly headquartered in Copenhagen, Denmark, and currently assists hundreds of thousands of users globally in creating optimal schedules. Planday became part of Xero in 2021.Your ImpactAs a Customer Success Manager, you will take ownership of a designated portfolio of customers, ensuring they derive clear and measurable value from Planday's offerings.Your primary goal will be to forge lasting partnerships with customers, overseeing the post-sale customer lifecycle and driving adoption, retention, and growth through systematic account planning, proactive engagement with stakeholders, and strong commercial stewardship.You will serve as a trusted advisor to your customers, aligning Planday’s capabilities with their business goals to foster success, create momentum, and identify avenues for deepening our relationship and enhancing the value we provide.Key ResponsibilitiesManage a portfolio of customers, ensuring accountability for retention and growth.Develop and implement joint account plans with customers that clarify priorities, ownership, and future value creation.Empower customers to maximize their use of Planday through increased adoption, confidence, and impact.Lead renewal and commercial discussions with assurance.Facilitate executive-level discussions regarding achieved outcomes and necessary steps for further advancement.Cultivate multi-level relationships across both operational and executive tiers.Identify and create opportunities for customers to achieve greater success with Planday.Collaborate effectively with Sales, Product, Customer Experience, and Marketing teams to further customer priorities.Advocate for the customer’s voice and influence product development decisions to enhance our offerings.

Join Corti as a Senior Customer Success Engineer and play a pivotal role in ensuring our clients achieve success with our innovative solutions. You will leverage your technical skills and customer service expertise to deliver exceptional support and guidance to our Danish-speaking clients. Collaborate with cross-functional teams to enhance the customer experience and drive product adoption.

Join Mercier Consultancy Group in an exciting role as a Danish-Speaking Customer Service Agent for Booking.com. This position includes a fully paid relocation to the stunning landscapes of Greece, making it a perfect opportunity for those passionate about customer service and helping Danish-speaking travelers with their booking needs.Key ResponsibilitiesDeliver exceptional customer support to Danish-speaking clients via phone, email, and live chat.Assist clients in navigating the booking process, from making reservations to modifications and cancellations.Efficiently troubleshoot and resolve booking issues to enhance customer satisfaction.Document all customer interactions meticulously in the CRM system.Collaborate with internal teams to quickly resolve complex issues, ensuring a positive experience for customers.Stay updated on company products, policies, and promotions to deliver accurate and timely support.

Join Our Team at ViaBillAs Denmark’s premier "Buy Now, Pay Later" provider, ViaBill is dedicated to revolutionizing the way consumers manage their purchases through flexible payment solutions. Our goal is to enhance the shopping experience, making it smarter and more accessible, both online and in physical stores.We are currently seeking a Customer Support Specialist fluent in Danish to assist our customers with their everyday inquiries, ensuring a seamless and professional interaction with ViaBill.

OverviewAt Corti, we are driven by a profound mission: to democratize access to medical expertise globally. Despite the advances in healthcare technology, a significant portion of the world still struggles to receive quality medical care. Our AI platform is designed to bridge this gap by enhancing access to medical knowledge, minimizing errors, and enabling clinicians to focus more on patient care. Join us in revolutionizing healthcare dialogue and establishing a robust foundation for reliable AI. Together, we can make healthcare more accessible, affordable, and humane.Why Choose Corti?Corti is at the forefront of healthcare innovation, providing developers and healthcare innovators with cutting-edge AI tools. Our solutions are meticulously crafted for the healthcare sector, utilizing real-world data to ensure precision and compliance with industry standards. With our modular APIs, teams can seamlessly integrate advanced medical features into their products without starting from scratch.We empower visionaries who are reshaping healthcare, from startups enhancing patient experiences to established enterprises modernizing critical systems. If you’re passionate about leveraging AI for the future of medicine, Corti is your place.The RoleWe are expanding our newly formed Activation Team and are seeking a Customer Success Engineer. Your primary focus will be to transform our technical capabilities into meaningful clinical outcomes. You will play a pivotal role in accelerating technical adoption, minimizing barriers, and fostering lasting engagement with our users.In this role, you will bridge the gap between our product, engineering, and customer success teams, ensuring that every client—regardless of their technical background—begins their journey with confidence and impact. You will cultivate trust, boost product utilization, and identify opportunities that will shape the future of healthcare AI.

At Trustpilot, we are on an exciting journey as a profitable, high-growth FTSE-250 company with a bold vision: to become the universal symbol of trust. As the operator of the world's largest independent consumer review platform, we have made significant strides, but there remains much thrilling work ahead. Join us at the core of trust!As an Enterprise Customer Success Manager, you will serve as the primary value owner and strategic partner for our most complex and high-tier accounts in the Danish market. Transitioning from tactical management to a trusted advisory role, you will ensure that Trustpilot is intricately woven into our customers' long-term business strategies and digital ecosystems.Your primary objective will be to architect success for your portfolio—from onboarding and adoption to measurable outcomes and customer advocacy—by converting intricate business challenges into quantifiable product value. You will play a crucial role in fostering high-impact adoption and securing long-term retention through executive-level partnerships and an in-depth understanding of the digital landscape.

Managing expenses shouldn't be a hassle. At Pleo, we are revolutionizing the way businesses handle their spending by creating solutions that are intuitive, empowering, and effective for both finance teams and employees. Our goal is to help organizations 'go beyond' traditional spend management.The name 'Pleo' reflects our commitment to exceeding expectations, a principle that has guided our success over the past decade.We're at an exciting stage in our journey where every decision impacts over 40,000 customers. We seek individuals who are passionate about identifying customer needs, simplifying complex challenges, and striving for excellence. With a team of over 850 professionals from more than 100 nationalities, we are committed to shaping the future of business spending.About the RoleWe are searching for a Customer Success Manager to enhance our Customer Experience team at Pleo. In this role, you will manage a portfolio of clients, driving product adoption and delivering measurable results. If you are enthusiastic about optimizing customer experiences and addressing intricate process challenges within the fintech industry, this position is perfect for you!Who You'll Collaborate WithYou will report to the Manager of Customer Success Northern EU and collaborate closely with teams in Product, Support, and Implementation. Our team thrives on collaboration, focusing on securing renewals and preventing churn through strategic planning.Your ResponsibilitiesAs a Customer Success Manager, your responsibilities will include:Leading targeted enablement initiatives and programs to maximize customer value from Pleo products.Aligning customer goals with product capabilities, establishing clear milestones and KPIs to measure progress.Utilizing health scores and product adoption metrics to proactively identify risks and develop plans to mitigate potential churn.Communicating effectively with stakeholders about upcoming product releases and process changes.

Role overview The Enterprise Customer Success Manager for France will build and maintain strong relationships with Trustpilot's enterprise clients. Based in Copenhagen, this position centers on supporting key French accounts and ensuring they gain full value from Trustpilot’s offerings. What you will do Welcome new enterprise clients and guide them through the onboarding process Schedule regular check-ins to review progress and address ongoing needs Provide personalized support aimed at helping clients achieve their business objectives Collaborate with sales and product teams to align on client strategies Identify opportunities for upselling and foster long-term partnerships

Role Overview Ogury is seeking a Client Services Manager for the Danish market to cover a maternity leave of 10-12 months. This position is based in Copenhagen. What You Will Do Maintain strong client relationships and act as the main point of contact for Danish clients. Oversee the delivery and implementation of Ogury’s products and services. Work to ensure high levels of client satisfaction throughout the engagement.

Join our dynamic team at RWS as an AI Data Specialist focused on enhancing AI-generated content in the Danish language. Job Type: FreelanceLocation: Remote WorkWork Schedule: Part-time - 10+ hours per week. Flexible hours to fit your lifestyle.Start Date: ImmediateDuration: To Be ConfirmedRate: Competitive project rates, determined by the vendor’s location Contribute to the Future of AIAre you a student, recent graduate, stay-at-home parent, or a professional looking for flexible remote work? If you are passionate about influencing the development and safety of modern AI models, we want to hear from you! Key ResponsibilitiesThe role entails a variety of data-centric tasks, including:- Data collection, evaluation, and annotation tasks.- Conducting pairwise comparisons.- Completing counting tasks.- Tagging and labeling objects across various content types (audio, video, images, or collected data). Desired Qualifications:- Native-level proficiency in Danish- Proficient in English: Fluent or advanced proficiency (B2–C2 levels)- AI & Data Skills (Preferred): Experience with machine learning tasks, data collection, data preprocessing, quality assurance, and data annotation. What We Provide- Flexible working hours.- An opportunity to earn additional income.- Prompt payment for your contributions.- This role is perfect for students, part-time workers, or stay-at-home parents.#LI-CAN17

Join our dynamic team as a Danish Audio Transcription QA Specialist, where you will play a crucial role in ensuring the quality and accuracy of audio transcription services. This contract position offers a unique opportunity to work in a collaborative environment and contribute to high-quality outputs that meet our clients' standards.

Join Trustpilot on an exciting mission to become the universal symbol of trust. As a leading FTSE-250 company and the world’s largest independent consumer review platform, we are continually evolving and seeking passionate individuals to drive our vision forward. Be at the forefront of trust in Copenhagen! Are you eager to work in an international sales environment with excellent benefits and a team dedicated to making a difference? Trustpilot is seeking a dynamic and driven Account Executive to become a vital part of our successful New Business Sales team.As an Account Executive focused on the Danish market, you will be at the heart of our operations in Copenhagen. This is an exceptional chance to influence change and witness the tangible results of your efforts on our business growth. Your role will not only involve selling software; you will empower a range of businesses from innovative mid-market players to small enterprises to foster trust and transparency online.Your Responsibilities:Drive new business initiatives across Denmark from prospecting to closing deals.Take ownership of and surpass monthly revenue targets by consistently creating a robust pipeline and executing deals.Engage directly with decision-makers, including C-level executives, across various industries.Proactively identify opportunities while also converting incoming leads.Develop strong discovery and consultative selling skills to effectively communicate Trustpilot’s value proposition.Maintain precise pipeline management and forecasting using Salesforce.Enhance your skills for future career advancement.Your Profile:Fluent in Danish with proficient English communication skills.Documented success in sales with a history of meeting or exceeding quotas.Expertise in prospecting, qualifying, and closing rapid sales cycle SaaS deals.Confident in engaging senior stakeholders and customizing solutions to meet their business needs.Highly competitive, results-oriented, and motivated to achieve and surpass targets.A self-starter with ambition to advance in the enterprise SaaS sales field.Familiarity with e-commerce, digital marketing, or online reputation management is advantageous.What We Offer You:A variety of flexible working arrangements to balance your personal commitments.Attractive compensation package plus performance-based bonuses.25 days of paid vacation.

Role overview Jobgether is seeking an Implementation & Customer Success Specialist to support B2B SaaS solutions for mining and FIFO (fly-in fly-out) operations. This Denmark-based role offers a remote-first setup and includes the possibility of international travel. What you will do Lead software implementation projects for clients managing workforce accommodation and transportation. Oversee onboarding to ensure clients can adopt and configure the platform effectively. Work closely with clients to understand operational requirements and adjust system settings to fit their needs. Provide user training and ongoing support to help clients succeed with the platform. Build and maintain relationships with stakeholders in logistics, finance, IT, and operations. Troubleshoot and resolve operational issues as they come up. Help improve internal best practices based on project experience. Who will succeed Background in B2B SaaS implementations, ideally within mining, energy, or construction sectors. Strong skills in communication and relationship management. Comfortable working with multiple departments and diverse stakeholders. Ability to combine strategic thinking with hands-on problem-solving. Interest in workforce logistics, accommodation, or transportation operations. Work environment Remote-first position based in Denmark. International travel involved for client projects and engagement. Collaborative team setting with exposure to complex workflows in mining and related industries.

At Trustpilot, we are embarking on an exciting journey as a profitable, high-growth FTSE-250 company. Our vision is grand: to become the universal symbol of trust. We operate the world's largest independent consumer review platform, and while we've made significant strides, there is still much thrilling work ahead. Join us at the forefront of trust!We are on the lookout for a customer-focused Account Manager to play a key role in Trustpilot's new chapter in our home market: Denmark.Although Trustpilot is already well-known, our mission is to ensure that our Danish customers fully appreciate the substantial value, strategic opportunities, and future direction of our platform. In this role, you won’t just manage accounts; you will be the commercial driving force.In this crucial position, you will be responsible for customer retention and growth. Acting as a Trusted Advisor, you will forge long-lasting relationships and develop strategic success plans that guarantee customers receive the utmost value from Trustpilot’s offerings. Your expertise will be vital in driving retention, reducing churn, and maximizing growth within this essential market.As a member of our newly established team dedicated to Denmark, you will work directly from our Copenhagen HQ alongside our Country Manager, Ana Marija. If you are enthusiastic about becoming a Trusted Advisor and actively cultivating a significant market, this is your chance.Your Responsibilities:Manage a customer portfolio for the Danish market, serving as the primary contact.Analyze market trends and customer behaviors in Denmark to pinpoint areas for improvement and growth.Build strong relationships with customers to ensure satisfaction, product adoption, and contract renewals.Create and implement customized strategies to enhance customer satisfaction and value delivery specifically for the Danish market.Deliver a top-tier experience by understanding client objectives and KPIs, ensuring that Trustpilot meets them.Boost renewal rates and diminish churn.Recognize and actively pursue upsell opportunities and new revenue streams.Act as a trusted advisor by advocating for client needs within internal support, product, engineering, and sales teams.Successfully onboard clients, ensuring they fully leverage their paid subscriptions.

Become a pivotal part of Kahoot! – recognized as one of the most dynamic SaaS companies globally – and embark on our ambitious growth journey! We are seeking a driven and enthusiastic French-speaking Business Development Representative to enhance our EMEA Sales team.At Kahoot!, we are passionate about empowering individuals, challenging limits, and fostering significant change through our innovative technology. With the trust of 97% of Fortune 500 companies, we enable organizations to transform learning, communication, and employee engagement.If you thrive on building a sales pipeline from the ground up, excel in strategic outreach, and aspire to make a tangible impact within a high-performing international team, this opportunity is tailor-made for you!Your RoleAs a Business Development Representative, you will engage in our newly established business development initiatives. Your primary responsibilities will include generating qualified leads, nurturing key relationships, and scheduling meetings for our Account Executives, while also contributing to the development of a scalable outbound sales engine. This role reports directly to the Manager of Industry Sales.This is an excellent opportunity to create significant impact and advance your career. As you achieve success, there is a clear pathway toward increased responsibilities and potential transition into a full-cycle sales role.ResponsibilitiesOutbound Prospecting: Actively reach out to enterprise-level organizations (2000+ employees) across EMEA via email, phone, LinkedIn, and other platforms. This entails both initiating contact with new customers and converting new leads or free users.Lead Qualification: Identify and qualify potential opportunities to support the expansion of our customer base, ensuring a steady flow of high-quality meetings for the Account Executives.Pipeline Management: Build and manage a diverse pipeline of warm and cold leads, working closely with Account Executives to advance opportunities and convert interest into revenue.Account Research: Conduct in-depth mapping of target accounts and personas across EMEA, analyze usage data, and customize outreach strategies and messaging accordingly.Product & Market Knowledge: Cultivate a thorough understanding of Kahoot!’s product offerings, value propositions, and positioning within the broader learning and communication landscape.Cross-Functional Collaboration: Collaborate closely with the broader Sales team on initiatives for pipeline generation and go-to-market strategies.Event Participation: Represent Kahoot! at relevant industry events and conferences to generate leads and expand your professional network.RequirementsPrevious experience in Sales Development Representative (SDR) or Business Development Representative (BDR) roles, preferably in B2B SaaS, focusing on the enterprise segment.Strong communication and interpersonal skills in both French and English.Proven track record of meeting or exceeding sales targets.Ability to work independently and as part of a team in a fast-paced environment.Familiarity with CRM software and sales tools.Analytical mindset with the ability to interpret data and derive actionable insights.

Join us at Trustpilot, a trailblazer in the world of consumer reviews! As a profitable, high-growth FTSE-250 company, we aim to set the standard for trust globally. Our platform is the largest independent consumer review destination, and we are excited about the journey ahead. Be part of our mission to foster trust!As we expand our team in Copenhagen, we are seeking an Account Manager for the Swedish Market to play a pivotal role in our headquarters. This position is crucial to Trustpilot’s commitment to cultivating trust and transparency.In this role, you will be tasked with the retention and growth of a specific portfolio of existing clients. You will act as the commercial owner of each relationship, driving renewals, expanding accounts, and establishing Trustpilot as a lasting partner that delivers measurable business value.You will merge commercial insight with deep relationship management, working closely with Customer Success Managers to ensure customer adoption, satisfaction, and sustainable revenue growth.Your responsibilities will include contributing to robust Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers in achieving tangible value.Key Responsibilities:Oversee the complete renewal process to achieve high Gross Renewal Rates (GRR) and predictable retention.Drive portfolio expansion through upselling and cross-selling to ensure strong Net Revenue Retention (NRR) and overall portfolio growth.Develop and maintain comprehensive account plans, stakeholder maps, and accurate forecasts in Salesforce.Lead commercial and strategic discussions, including business reviews and contract negotiations.Collaborate with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops.Guarantee accurate data management, forecasting discipline, and pipeline visibility across your portfolio.

Join our dynamic team at Netcompany Consulting as an IT Consultant specializing in Swedish-speaking projects. We are looking for skilled professionals who can deliver innovative IT solutions and contribute to our clients' success.In this role, you will collaborate with various stakeholders to analyze business requirements, design technical specifications, and implement effective IT strategies. Your expertise will help optimize processes and drive digital transformation within our client's organizations.

At Trustpilot, we are embarking on an exciting journey. As a rapidly growing and profitable FTSE-250 company, our vision is clear: to become the global emblem of trust. We operate the world's largest independent consumer review platform, and although we've achieved significant milestones, the adventure has just begun. Join us at the forefront of trust!In the role of Associate Account Manager, you will oversee a portfolio of small business clients within the Benelux region, ensuring high retention rates, driving growth, and facilitating product adoption. You will play a key role in achieving outstanding Gross Renewal Rates (GRR) and enhancing Net Revenue Retention (NRR) across your accounts, while providing support for Business Adoption and onboarding of customers utilizing Trustpilot’s entry-level Plus plan.Your approach will involve following structured playbooks and processes, effectively balancing efficiency, empathy, and commercial acumen to deliver exceptional customer experiences and predictable renewals.This entry-level commercial position focuses on small business clients and entry-tier plans. You will receive training on best practices for renewals, onboarding procedures, and delivering product value.

Join our dynamic team at Netcompany as an Associate Consultant specializing in Application Services, where your Swedish language skills will set you apart. In this role, you will be involved in delivering high-quality IT solutions to our clients, enabling them to achieve their business goals effectively. You will work closely with experienced professionals, gaining invaluable insights and developing your consulting skills in a supportive environment.