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Customer Success Manager at Moonshot AI | New York City

Moonshot AINew York City
On-site Full-time

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Experience Level

Experience

Qualifications

3+ years of experience in Customer Success, Account Management, or CRO within a SaaS or eCommerce environment. Ability to quickly identify areas of revenue leakage in a sales funnel. Strong data analysis skills – comfortable pulling metrics and creating reports. Experience in strategic discussions with senior leadership.

About the job

About Moonshot AI

Moonshot AI is building a digital future where websites adjust on their own to drive sales and improve conversion. The team blends generative AI, large-scale data systems, and ongoing experimentation to create a self-improving online platform. Based in New York City, Moonshot AI is an early-stage, well-funded startup with ambitious goals.

Joining now means helping to shape both the technical and cultural backbone of the company. Employees work with real autonomy, supported by top-tier investors.

Role Overview: Customer Success Manager

The Customer Success Manager will work closely with leading eCommerce brands. The focus: build strong relationships, help clients turn AI-driven insights into practical strategies, and support their growth through Moonshot AI’s platform.

What You Will Do

  • Guide new customers through onboarding and help them see value quickly.
  • Serve as a trusted advisor, surfacing opportunities, sharing insights, and keeping clients updated on strategies and upcoming initiatives.
  • Work with the technical team to design, launch, and track conversion experiments.
  • Prepare and deliver reports that clearly show ROI and business impact.
  • Troubleshoot client issues and coordinate with product and engineering teams to resolve them efficiently.
  • Gather client feedback and turn it into actionable ideas to influence the product roadmap.
  • Build and refine scalable customer success processes as the company grows, including playbooks and reporting tools.

What We’re Looking For

  • At least 3 years in Customer Success, Account Management, or CRO roles within SaaS or eCommerce (not large enterprise CS organizations).
  • Ability to quickly spot revenue leaks in a sales funnel.
  • Comfortable with data: able to pull your own metrics and build reports independently.
  • Experience holding strategic conversations with VPs and other senior leaders.

This role is based in New York City.

About Moonshot AI

Moonshot AI is an innovative startup revolutionizing the eCommerce landscape with cutting-edge technology that allows websites to optimize themselves using AI. Our mission is to empower brands to harness data and insights for sustainable growth.

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