About the job
About Moonshot AI
Moonshot AI is building a digital future where websites adjust on their own to drive sales and improve conversion. The team blends generative AI, large-scale data systems, and ongoing experimentation to create a self-improving online platform. Based in New York City, Moonshot AI is an early-stage, well-funded startup with ambitious goals.
Joining now means helping to shape both the technical and cultural backbone of the company. Employees work with real autonomy, supported by top-tier investors.
Role Overview: Customer Success Manager
The Customer Success Manager will work closely with leading eCommerce brands. The focus: build strong relationships, help clients turn AI-driven insights into practical strategies, and support their growth through Moonshot AI’s platform.
What You Will Do
- Guide new customers through onboarding and help them see value quickly.
- Serve as a trusted advisor, surfacing opportunities, sharing insights, and keeping clients updated on strategies and upcoming initiatives.
- Work with the technical team to design, launch, and track conversion experiments.
- Prepare and deliver reports that clearly show ROI and business impact.
- Troubleshoot client issues and coordinate with product and engineering teams to resolve them efficiently.
- Gather client feedback and turn it into actionable ideas to influence the product roadmap.
- Build and refine scalable customer success processes as the company grows, including playbooks and reporting tools.
What We’re Looking For
- At least 3 years in Customer Success, Account Management, or CRO roles within SaaS or eCommerce (not large enterprise CS organizations).
- Ability to quickly spot revenue leaks in a sales funnel.
- Comfortable with data: able to pull your own metrics and build reports independently.
- Experience holding strategic conversations with VPs and other senior leaders.
This role is based in New York City.

