Customer Success Manager at Moonshot AI | New York City

About Moonshot AI Moonshot AI is building a digital future where websites adjust on their own to drive sales and improve conversion. The team blends generative AI, large-scale data systems, and ongoing experimentation to create a self-improving online platform. Based in New York City, Moonshot AI is an early-stage, well-funded startup with ambitious goals. Joining now means helping to shape both the technical and cultural backbone of the company. Employees work with real autonomy, supported by top-tier investors. Role Overview: Customer Success Manager The Customer Success Manager will work closely with leading eCommerce brands. The focus: build strong relationships, help clients turn AI-driven insights into practical strategies, and support their growth through Moonshot AI’s platform. What You Will Do Guide new customers through onboarding and help them see value quickly. Serve as a trusted advisor, surfacing opportunities, sharing insights, and keeping clients updated on strategies and upcoming initiatives. Work with the technical team to design, launch, and track conversion experiments. Prepare and deliver reports that clearly show ROI and business impact. Troubleshoot client issues and coordinate with product and engineering teams to resolve them efficiently. Gather client feedback and turn it into actionable ideas to influence the product roadmap. Build and refine scalable customer success processes as the company grows, including playbooks and reporting tools. What We’re Looking For At least 3 years in Customer Success, Account Management, or CRO roles within SaaS or eCommerce (not large enterprise CS organizations). Ability to quickly spot revenue leaks in a sales funnel. Comfortable with data: able to pull your own metrics and build reports independently. Experience holding strategic conversations with VPs and other senior leaders. This role is based in New York City.

Why Join Moonshot AI?Picture websites that self-optimize to enhance sales, improve conversion rates, and accelerate growth.At Moonshot AI, we are turning this vision into reality by combining generative AI, extensive data pipelines, and innovative experimentation to create a dynamic web experience.As a well-funded, early-stage startup, we have an ambitious vision. Joining us means you’re not merely an employee; you’re a vital part of defining the technical and cultural essence of our company. If you have ever desired the independence of a founder while being supported by top-tier investors, this is your opportunity.Your RoleWe seek entrepreneurial growth architects rather than traditional BDRs. As one of the inaugural U.S. BDRs, your responsibilities will include outbound prospecting, generating premium opportunities, and defining how Moonshot AI engages with clients. You will collaborate closely with founders and Account Executives, gaining in-depth knowledge of our platform while helping to shape the go-to-market strategy from the outset.Key ResponsibilitiesPipeline Development: Research, identify, and engage with promising eCommerce brands. Execute outbound campaigns via email, LinkedIn, and calls.Opportunity Creation: Develop compelling outreach strategies that resonate, securing qualified meetings for Account Executives and leadership.Cross-Team Collaboration: Partner with sales, marketing, and product teams to refine messaging, test communication channels, and share market insights.Brand Representation: Serve as the face of Moonshot AI, engaging with senior marketers, founders, and growth leaders at leading brands.Learn & Adapt: Treat each outreach as a chance to test, enhance, and optimize our market approach.Who You AreAspiring & Driven: 6 months to 2 years of experience in Sales Development or Business Development, preferably in SaaS, eCommerce, or MarTech.Effective Communicator: Articulate, confident, and persuasive in emails, LinkedIn interactions, and phone conversations.Inquisitive & Eager to Learn: A strong desire to learn, a motivation to improve, and a willingness to embrace feedback.Resilient & Solution-Oriented: Acknowledging that outbound efforts can be challenging, you embrace rejection, iterate, and push through obstacles.

Why Join Moonshot AI?Imagine a world where websites automatically optimize themselves to enhance sales, improve conversion rates, and accelerate growth. At Moonshot AI, we are transforming this vision into reality by integrating generative AI, extensive data processing pipelines, and systematic experimentation into a self-evolving digital ecosystem.As a well-funded startup in its early stages, we have a bold vision. Joining us means becoming more than just an employee; you will play a crucial role in shaping our technical and cultural foundation. If you desire the freedom of a founder, combined with the support of top-tier investors, this is the opportunity for you.Your ContributionsIn your role as our Senior Fullstack Engineer, you will be actively engaged across the technology stack. You will design, develop, and scale systems that power our AI-driven platform, enjoying significant autonomy, rapid execution, and substantial ownership of your work.Build and architect scalable systems — from backend APIs to frontend dashboards — capable of processing millions of web events daily.Create large-scale data infrastructure that elucidates website construction, performance metrics, and optimization strategies.Train and integrate LLMs into production environments to autonomously hypothesize, generate, and validate website variants.Influence engineering culture and practices — your impact will be evident throughout our tech stack, architecture, and team processes.Engage in experimentation, prototyping, and iteration — combining research, product development, AI, and scalability in a single role.This is not about maintaining another SaaS application; it’s about constructing an AI engine that revolutionizes digital product creation.Candidate ProfileA software artisan — you produce clean, scalable code and are adept at delivering results swiftly.5+ years of full-stack development experience (Python, JavaScript, AWS preferred, but not mandatory).Proven experience in leading teams or managing significant projects.Educational background in Computer Science, Electrical Engineering, Mathematics, or equivalent practical expertise.An AI enthusiast eager to work with LLMs and influence their real-world applications.Bonus Qualifications:Experience in a startup environment (thriving in dynamic, fast-paced settings).

Why Join Moonshot AI?Envision a web that autonomously transforms itself to enhance sales, improve conversions, and accelerate growth.At Moonshot AI, we’re pioneering this future by integrating generative AI, extensive data processing, and innovative experimentation into a self-adaptive online ecosystem.As a well-capitalized, early-stage startup with grand ambitions, your role here transcends that of a typical employee — you’ll actively contribute to shaping the company’s technical and cultural foundation. If you've ever aspired to have the freedom of a founder while being supported by elite investors, this opportunity is for you.What You'll Create & LeadIn the position of Staff Software Engineer, you will serve as the technical cornerstone of Moonshot's evolution engine, responsible for designing scalable systems, steering engineering strategy, and mentoring your colleagues.Your work will blend hands-on expertise with high-level architectural insight, transforming visionary ideas into technical realities.You will:Innovate at the forefront of generative AI - develop systems that empower AI to autonomously reason, experiment, and implement tangible changes to the web.Architect the next generation of our experimental engine - ensuring it is scalable, observable, fault-tolerant, and capable of handling millions of daily events.Design and advance our backend infrastructure utilizing Python (Flask-RestX), serverless AWS, and various data pipelines (ClickHouse, Postgres, Kinesis, Firehose, S3).Lead technical strategy - establish our engineering principles and evolve the architecture across microservices, data ingestion, and LLM-driven systems.Mentor and uplift - enhance the skills of senior and mid-level engineers through code reviews, collaborative programming, and detailed design documentation.Collaborate across teams - partner with AI, product management, and data science to translate business objectives into robust systems.Prototype and expand boundaries - rapidly bring concepts to production while balancing experimentation with thoroughness.Enhance performance, security, and reliability as we scale towards SOC 2 certification and enterprise clientele.This role emphasizes technical leadership without the responsibilities of people management: pure design, significant leverage, and complete ownership.

Why Join Moonshot AI?Envision websites that automatically adapt to enhance sales, improve conversion rates, and accelerate growth. At Moonshot AI, we are transforming this vision into reality by integrating generative AI, extensive data pipelines, and innovative experimentation to create a self-optimizing web experience.We are a well-capitalized, early-stage startup with an ambitious vision. Joining our team now means you are more than just an employee; you are instrumental in shaping the technical and cultural foundation of our company. If you have always sought the entrepreneurial freedom of a founder along with the support of top-tier investors, this opportunity is for you.The OpportunityWe seek not traditional salespeople, but entrepreneurial sellers who operate as co-founders within their territories. As a Senior Account Executive, you will directly engage with prominent eCommerce brands to address intricate challenges and empower customers to unlock the full potential of Moonshot AI. Your insights will contribute to product development, process enhancements, and the creation of scalable go-to-market strategies.Your ResponsibilitiesLead Revenue Generation: Oversee the entire sales cycle from prospecting to closing high-impact deals, typically in the seven-figure range.Innovate & Develop: Collaborate with clients to comprehend their challenges, design innovative solutions, and relay valuable insights to product and marketing teams.Act as a Trusted Consultant: Translate complex business issues into tailored Moonshot AI solutions, partnering with Customer Success to guarantee long-term value.Influence Go-To-Market Strategies: Assist in refining our Ideal Customer Profile (ICP), messaging, and sales processes, while bringing market insights that shape strategy and product evolution.Learn & Adapt: View each customer interaction as a chance to test concepts, discover new features, and enhance the overall Moonshot AI experience.

Join Rogo's MissionAt Rogo, we are revolutionizing the landscape of financial analysis with the power of artificial intelligence. Our goal is to equip finance professionals from leading investment banks, private equity funds, and investment firms with AI that provides exceptional speed, precision, and insights. We are not merely enhancing financial workflows; we are completely redefining them.This role presents a unique chance to join a transformative company at a pivotal moment. With a rapidly expanding clientele, proven product-market fit, and support from top-tier investors, we are quickly scaling and creating a new category of enterprise AI.Our team is composed of driven, intelligent individuals who are deeply passionate about our mission. We work with intensity, take ownership of complex challenges, and maintain a sharp focus on our users. If you excel in a dynamic environment, strive for excellence, and wish to contribute to the future of finance, we encourage you to apply.Your ResponsibilitiesAs a Customer Success Manager at Rogo, you will be a highly driven professional with a demonstrated history of delivering client success. You will manage a portfolio of accounts from start to finish, ensuring initial adoption, value realization, retention, and growth. You will act as the main point of contact for both everyday users and executive stakeholders, guaranteeing that our customers achieve measurable ROI from Rogo, ultimately driving revenue growth.Your Key ResponsibilitiesClient Relationship Management: Be the primary liaison for clients using a consultative and prescriptive approach.QBRs & Executive Alignment: Organize and conduct Quarterly Business Reviews (QBRs) to synchronize client objectives, roadmap, and future actions.Renewal Management: Oversee the renewal process from beginning to end, including timeline forecasting, stakeholder coordination, and churn risk mitigation.Customer Health & Retention: Track adoption and health indicators, manage escalations, and proactively engage to prevent churn.Account Strategy: Create success and account plans for each client, including stakeholder mapping, KPIs, adoption milestones, and mutual action plans.Grow Bottom-Line Revenue: Leverage customer performance metrics to identify and act on upsell opportunities.Advocacy and Engagement: Empower users and stakeholders to become advocates for Rogo within their organizations.

As a Customer Success Manager at plot, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative solutions. You will be the voice of the customer, working closely with them to understand their needs, address their concerns, and drive product adoption. Your proactive approach will help foster long-lasting relationships and contribute to our clients' success.

At PermitFlow, we are transforming the construction landscape in America through cutting-edge applied AI technology. Our mission is to simplify the complex process of construction by providing builders with insights on what can be built, where, and how. Our AI-driven solutions empower construction companies to tackle everything from permitting and licensing to inspections and project closeouts, expediting the development of housing, clean energy, and infrastructure nationwide.The construction industry, valued at $1.6 trillion, still faces significant challenges related to delays, inefficiencies, and missed opportunities. PermitFlow is at the forefront of addressing these issues, having already facilitated over $20 billion in development by enhancing speed, accuracy, and transparency for contractors. We help our clients minimize compliance time, mitigate project risks, and grow with confidence.As the U.S. embarks on a new capital expenditure supercycle in areas like data centers, manufacturing, housing, and renewable energy, joining PermitFlow means contributing to the foundational AI infrastructure that will drive the next wave of industrial advancement.With over $90 million raised in our recent Series B funding from esteemed investors such as Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, we are backed by influential leaders from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.Our headquarters is located in New York City, and we offer a hybrid work schedule (3 days in-office per week). We are looking for candidates based in NYC or those willing to relocate.Role OverviewWe are currently seeking a Customer Success Manager to engage with our midmarket customer base. Reporting directly to the VP of Customer Success, you will play a key role in maximizing value for our clients from their onboarding experience through to renewal. This position requires a proactive and collaborative individual who flourishes in an ever-evolving environment, prioritizing customer needs while aligning with PermitFlow's strategic objectives.What You'll DoOversee a portfolio of business relationships primarily with contractors and developers, fostering connections with key decision-makers and influencers.Manage customer onboarding, lifecycle, and renewal processes for your assigned accounts.

About PhoebePhoebe is revolutionizing the home healthcare landscape across America, serving as a vital coordination layer for one of the nation's largest labor markets.We are dedicated to creating AI-driven teammates for home care and health agencies, starting with the crucial, high-volume scheduling workflows that are currently inefficient and outdated.About the RoleWith our scheduling agents achieving remarkable success, growing from $0 to $1 million in just a few months, we are on the lookout for a dedicated Customer Success Manager. This role is essential in ensuring our expanding client base derives significant and enduring value from our offerings.You will oversee the entire post-sale relationship, guiding clients from implementation to ongoing success. This includes leading kickoff calls, conducting training sessions, and maintaining regular check-ins to gather feedback and ensure customers feel thoroughly supported throughout their journey.This foundational position at Phoebe means you will serve as the voice of the customer, translating feedback into actionable insights for our product, engineering, and go-to-market teams. The insights you provide will directly influence our future developments.As Phoebe grows, so will your responsibilities and the impact you have on our success.

About UsAt Sweep, we are redefining the way enterprise systems operate. We provide an intuitive layer that empowers teams and metadata agents to plan, modify, and govern systems with unparalleled agility and confidence.Your RoleAs a Customer Success Manager, you will play a pivotal role in nurturing relationships with Sweep’s most significant and intricate enterprise clients. You will serve as both a strategic advisor and a technical expert, ensuring a smooth integration of our solutions into each client's Salesforce ecosystem, while driving their long-term business success.Key ResponsibilitiesCultivate trusted partnerships with executive sponsors and RevOps leaders within key accounts.Lead the onboarding process, technical configuration, and development of strategic enablement plans for enterprises.Gain a deep understanding of each client's Salesforce infrastructure, data flow, and go-to-market strategy.Act as the technical liaison between client teams and Sweep’s Product, Engineering, and Support divisions.Proactively monitor account health, usage trends, and adoption metrics to enhance retention and drive expansion.Conduct quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.Manage and facilitate annual customer contract renewals to sustain long-term relationships.Create scalable best practices and playbooks for enterprise success and growth.

Your Impact The Senior Customer Success Manager at DISCO plays a pivotal role in ensuring a seamless onboarding experience for clients. This position provides strategic insights to help clients effectively leverage DISCO’s products and services in alignment with their unique objectives, while acting as their primary point of contact. You will collaborate intensively with our sales, services, and product teams to boost product utilization within designated accounts, pinpoint upselling opportunities, and collect user feedback to guide product enhancements. A profound understanding of all DISCO offerings and the EDRM framework, coupled with an innate problem-solving ability, is essential for addressing client challenges. Your expertise will significantly contribute to improving customer retention, nurturing loyalty, and fostering DISCO’s overall growth. What You'll Do Account Management: Serve as the primary liaison for assigned strategic accounts, cultivating executive-level relationships and ensuring internal team alignment to meet client needs. Client Success: Drive successful adoption of solutions, ensuring ROI and client satisfaction while identifying potential areas for expansion. Customer Advocacy: Represent client interests within DISCO, providing valuable feedback to drive product and service innovations. Sales Acumen: Clearly communicate the value of DISCO’s offerings, uncover upsell and cross-sell opportunities, and foster long-term client relationships to enhance revenue growth. Meeting & Event Management: Plan and execute educational and networking events that motivate and engage clients. Who You Are 4+ years of experience in post-sales, customer success, account management, or related roles. Strategic thinker with a proven track record in developing account plans and managing SaaS client relationships. Exceptional interpersonal and communication skills. Proficient in identifying and capitalizing on upselling and cross-selling opportunities. Demonstrated leadership skills with the ability to own, drive, and deliver on client initiatives. Experience in planning and executing both internal and external meetings. Customer-centric with a proactive approach to account management and problem-solving.

At Coast, we are revolutionizing the U.S. B2B card payments landscape, targeting the vast network of 500,000 commercial fleets, 40 million commercial vehicles, and countless drivers across the nation. As traditional technologies fall short of modern demands, we are committed to providing innovative digital experiences and transparent financial services. Our mission is to empower our clients with the Coast Fleet and Fuel Card, a state-of-the-art spend management platform designed for transformative growth. About the Role We are seeking a dynamic and empathetic Manager of Customer Success to spearhead our frontline Customer Success Managers (CSMs) while also managing a dedicated portfolio of accounts. This player-coach approach is essential to fostering trust, empathy, and excellence throughout the customer journey. You will be responsible for mentoring, hiring, and developing a team that ensures outstanding onboarding, activation, and retention for all customer segments. What Success Looks Like Consistently deliver exceptional customer value throughout the customer lifecycle. Achieve excellent Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) through proactive health monitoring and effective retention and expansion strategies. Accelerate the onboarding process and fleet activation to ensure customers realize value quickly and consistently. Be an engaged player-coach, managing accounts and demonstrating product knowledge and customer service fluency to elevate team performance through structured coaching. Enhance the expansion pipeline by identifying and nurturing Customer Success Qualified Opportunities (CSQOs) into viable expansion avenues. What You’ll Do Lead & Coach: Oversee and mentor a team of high-performing CSMs, prioritizing call coaching, onboarding execution, fleet activation, and account health. Own Accounts: Maintain a personal portfolio to remain close to the customer experience and exemplify best practices in onboarding, retention, and account expansion. Drive Activation: Ensure your team expedites onboarding processes and enhances customer engagement. Create Value: Guide CSMs in demonstrating customer value throughout the lifecycle, developing account-specific strategies linked to clear use cases. Maximize Expansion: Assist CSMs in generating CSQOs and establishing a proactive expansion pipeline. Upskill the Team: Implement a systematic 1:1 coaching and enablement framework to elevate onboarding, account health, and overall team performance. Build Systems Excellence: Promote operational rigor and data proficiency across Salesforce, Sigma, Outreach, and other tools.

About Our TeamThe AI Success team is dedicated to transforming cutting-edge AI technology into tangible business value for our customers. We facilitate the widespread adoption of OpenAI solutions and guide organizations from initial engagement to impactful, measurable outcomes across their operations. Collaborating closely with Sales, Product Development, Solutions Architecture, and Security, we ensure the safe and responsible implementation of AI technologies. Our efforts not only influence how customers derive and evaluate results from OpenAI products but also establish a reliable framework for successful enterprise deployments and growth.About the PositionWe are seeking a skilled Value Engineer to effectively communicate and quantify the business benefits of OpenAI's technology for clients in Enterprise, Education, and Government sectors. In this role, you will assist customers and internal teams in translating AI adoption into measurable financial and operational advantages.As an integral member of the Value Engineering team, you will define how OpenAI assesses and articulates the real-world implications of AI for its clients. Partnering with Sales, AI Success Engineers, AI Deployment Engineers, and Product teams, you will identify high-potential AI applications and develop financial and operational business cases. Your contributions will significantly influence executive decisions, investment strategies, contract renewals, and long-term growth plans.You will play a vital role in shaping the value engineering function from its inception, creating repeatable frameworks, ROI models, value narratives, dashboards, and materials that enable internal teams and customers to comprehend and evaluate the impact of AI adoption.Success in this role will be gauged by customers' and internal teams' ability to quantify AI's value, the effectiveness of business cases in facilitating adoption and growth, and the scalability of value frameworks throughout the go-to-market organization.This position is available in San Francisco or New York City, and we provide relocation assistance for new hires.Your Responsibilities IncludeConduct business value assessments for major deals, working closely with clients to identify essential business drivers and quantify the benefits of OpenAI’s offerings for investment decisions.Develop and maintain standardized ROI, TCO, and value modeling tools for both internal and customer applications.Lead structured value discovery initiatives to pinpoint high-impact use cases and establish measurable...

About CasapCasap is an innovative Series A startup headquartered in San Francisco, having successfully secured over $30 million in funding from top investors such as Emergence, Lightspeed, and Primary Ventures. Founded by seasoned product leaders from renowned companies like Robinhood and Chime, we are dedicated to transforming the banking landscape through our automated solutions for disputes and fraud prevention. Our platform has garnered appreciation from a diverse range of users, including both everyday consumers and major financial institutions.We are seeking a Customer Success Manager to become an integral part of our expanding team. In this pivotal role, you will act as a trusted advisor to our customers, managing relationships with banks, credit unions, and fintechs. Your mission will be to ensure a smooth post-onboarding experience, enhance product adoption, and help clients fully realize the value of Casap's offerings. This position requires close collaboration with our Implementation, Product, Engineering, and Sales teams to advocate for customer needs and influence the future development of our platform.

Tempo is a cutting-edge layer-1 blockchain designed specifically for stablecoins and real-world payment solutions. It draws on the extensive experience of Stripe in global payments and the advanced crypto technology expertise of Paradigm.Our payment-first architecture ensures a scalable, cost-effective, and predictable platform that caters to high-volume payment applications. We aim to facilitate money transfers reliably, affordably, and at scale, prioritizing simplicity for users ranging from fintech firms and traditional banks to merchants and platforms eager to modernize their payment systems.We collaborate with leading global partners in AI, e-commerce, and financial services, including Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and several others.Our mission is to establish the infrastructure necessary to integrate significant economic transactions on-chain. Our team primarily works in-person at our San Francisco and New York City offices. We value agility and innovation—join us in this exciting venture!The RoleAs the Customer Success Lead, you will be pivotal in shaping the future of enterprise payments on-chain. You will be responsible for managing the entire customer journey, from the initial partner engagement to their successful scaling on our network. You will serve as the liaison between Tempo's product, engineering, and partnership teams and the enterprises, ecosystem partners, validators, and integrators that build upon our platform.This is a foundational role where you will define exceptional customer success standards for Tempo—developing playbooks, forging relationships, and establishing feedback mechanisms that transform early design partners into long-term pillars of our ecosystem.What You'll DoPre-Sales & Solution DesignCollaborate closely with the Partnerships team to facilitate enterprise and ecosystem deal cycles, offering technical and operational insights throughout the evaluation and onboarding process.Act as a consultative design partner during pre-sales, thoroughly understanding partner use cases and aligning them with Tempo's architecture and capabilities.Assist in structuring integration scopes, defining success criteria, and establishing launch timelines with prospective customers prior to contract finalization.Post-Sales & Partner SuccessOwn the complete success trajectory for customers post-sale, ensuring they derive maximum value from our platform and foster ongoing relationships.

At Profound, we are dedicated to empowering businesses with the knowledge and control necessary to navigate their AI presence effectively. As an Account Manager, you will collaborate closely with our Sales, Product, and Engineering teams to meet customer requirements, boost platform adoption, and drive impactful results through strategic consultations, success planning, and dedicated support.In this role, you will act as a trusted advisor, guiding clients through the evolving landscape of AI and search technologies. You will share valuable insights, best practices, and actionable strategies that will elevate their AI visibility and help them make informed decisions using the Profound platform.Key ResponsibilitiesManage a portfolio of 40 to 50 accounts, ensuring renewal and expansion revenue goals are met.Work alongside the Engagement Management team to oversee the customer lifecycle from onboarding through to renewal, identifying opportunities to enhance product adoption and value.Gain a comprehensive understanding of each customer's objectives, workflows, and organizational structure to position Profound as an essential partner.Create organizational maps of customer deployments to strengthen relationships and maximize impact.Develop and maintain a pipeline of renewals, cross-sells, and upsells to achieve monthly and quarterly revenue targets.Lead commercial discussions, including executive business reviews and negotiations for multi-product renewals and upsells.Utilize CRM data and pipeline management best practices to forecast accurately, ensuring transparency and accountability.Collaborate across departments with Product, Engineering, and Engagement Managers to provide a seamless customer experience and uncover insights that promote adoption.

About Knoetic: At Knoetic, we are on a mission to create the 'Second Brain' for Chief People Officers and their HR teams. Supported by $50MM in funding from prestigious investors such as Accel, EQT, Menlo, and numerous notable angel investors including Adam Grant and Shreyas Doshi, we are poised for growth.Our platform, CPOHQ, aggregates the most effective practices, playbooks, and templates from the world’s top leaders, while our People Analytics feature provides businesses with millions of data points, analytics, and insights to enhance their operations.We seamlessly blend consumer and enterprise products, serving thousands of C-level executives from renowned companies like Figma, Box, Notion, and OpenAI.In Summary: You will drive user adoption, manage renewals, and foster expansion for an AI-driven product suite. You will scale Customer Success through innovative agents and automation rather than increasing headcount, collaborate closely with Product and Engineering teams, and transform mid-market clients into power users. This is an in-person position based in NYC, requiring 4-5 days per week at our Hudson Yards location. You will be our solo champion in this mission.

Role Overview PagerDuty is hiring a Senior Principal Customer Success Manager to lead client engagement for enterprise customers in New York City. This remote position focuses on building strong partnerships and helping clients reach their goals with PagerDuty’s platform. What You Will Do Develop and maintain trusted relationships with enterprise customers. Guide clients through onboarding and implementation, ensuring they have the resources and support needed for success. Collaborate with teams across PagerDuty to address customer needs and drive satisfaction. Create strategic plans tailored to each customer’s objectives. Advocate for customer feedback within the company to improve products and services. Who We’re Looking For Experience managing enterprise customer relationships. Strong communication and collaboration skills. Ability to develop strategies that align with customer goals. Comfort working in a remote, collaborative setting. Location Remote within the USA, focused on New York City, NY clients.

About UsAt Pave, we are revolutionizing the compensation landscape with the industry's premier platform, merging the largest real-time compensation dataset with cutting-edge AI and machine learning expertise. Our solution empowers over 8,500 companies to make informed compensation decisions with confidence.Renowned organizations such as OpenAI, McDonald’s, Instacart, Atlassian, Synopsys, Stripe, Databricks, and Waymo leverage Pave to convert every pay decision into a strategic advantage. Managing over $190 billion in compensation expenditures, 70% of the Forbes AI 50 utilize Pave for compensation benchmarking.The future of compensation is real-time and predictive, and we are leading the charge. With $160M raised from top-tier investors like Andreessen Horowitz, Index Ventures, Y Combinator, Bessemer Venture Partners, and Craft Ventures, we are on the path to transforming the industry.Join the CSE Team @ Pave:As a Customer Success Engineer, you will become an expert in Pave’s product and compensation solutions, managing approximately 30-40 customer accounts. Your role will ensure that clients swiftly implement and derive value from our offerings, fostering long-term partnerships with Pave.Collaboration with the Account Management, Sales, Product, and Engineering teams will be pivotal to ensuring our customers' success.Your Responsibilities:Lead successful implementation projects of Pave's compensation software, working closely with HR and Finance leaders to enhance their compensation strategies, ensuring robust adoption and impactful business results.Oversee entire project management for customer implementations, developing detailed project plans, proactively identifying risks, and maintaining clear communication among stakeholders to ensure timely delivery of solutions.Act as a trusted compensation advisor, guiding clients to utilize Pave’s platform to overcome complex compensation challenges and develop scalable processes.Collaborate with Product, Engineering, and Customer Success teams to identify customer needs, highlight opportunities for platform enhancements, and contribute to Pave's product development in a dynamic startup environment.Establish strong relationships with clients, ensuring their long-term satisfaction and success with Pave.

About CaraCara is an innovative AI platform tailored specifically for the insurance sector. Our modular system empowers agencies, brokerages, and wholesalers to automate their service processes, enhance sales, and scale operations with a 24/7 digital workforce.As one of the fastest-growing AI companies in the insurance industry, we are attracting a diverse range of agencies and brokerages with our expanding client base. Our team comprises experts from engineering and insurance backgrounds, including leaders from Stripe, Blend, Strategy&, and Travelers, supported by top-tier venture capitalists. We are rapidly scaling our product and team to meet increasing market demands.About the RoleIn the role of Customer Success Manager at Cara, you will play a pivotal role in ensuring that agencies and brokerages effectively adopt and expand their utilization of Cara post-sale. You will oversee the customer journey from onboarding to renewal, collaborating closely with clients to drive measurable improvements in servicing, sales, and operational workflows.This high-impact position places you at the forefront of assisting agencies and brokerages in operationalizing AI within their organizations. You will work directly with the founders and product team, influencing post-sale processes and contributing significantly to Cara’s growth trajectory.What You’ll DoCustomer Onboarding & Implementation: Lead the successful deployment of Cara, ensuring seamless integration into client workflows.Adoption & Enablement: Train producers, account managers, and servicing teams to integrate Cara into their daily operations and maximize the platform's value.Customer Relationship Management: Act as the primary contact after the sale, fostering strong relationships with both executive stakeholders and frontline users to cultivate long-term partnerships.Customer Support & SLA Management: Manage incoming customer support requests, prioritize tickets, address inquiries and feature requests, and ensure timely resolution in line with defined SLAs, collaborating with engineering to efficiently address issues.Customer Health & Retention: Monitor usage, adoption metrics, and client feedback to proactively manage customer health, ensure renewals, and identify opportunities for expansion.Product Feedback Loop: Work closely with product and engineering teams to relay customer insights, influence roadmap priorities, and continuously enhance the customer experience.This role demands a proactive and customer-centric approach, with a focus on delivering exceptional service and driving continuous improvement.