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Customer Success Manager at Juicebox | San Francisco

JuiceboxSan Francisco
On-site Full-time $130K/yr - $180K/yr

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Experience Level

Experience

Qualifications

In-depth knowledge of recruitment processes and the challenges faced in the industry. Exceptional organizational skills with the ability to manage numerous customer interactions simultaneously. Possess a product-oriented mindset. Must be located in or willing to relocate to San Francisco (in-office 5 days a week).

About the job

At Juicebox, we are dedicated to revolutionizing the way teams attract top talent in a competitive landscape.

In today's AI-driven world, human creativity is the most valuable asset. The recruitment industry operates on a zero-sum basis – you either excel or fall behind.

We empower teams at Ramp, Perplexity, and prominent AI labs, among over 3,000 clients ranging from dynamic startups to Fortune 500 enterprises, to streamline their hiring processes.

With over $10M in ARR and a growth rate exceeding 20% monthly, Juicebox is recognized as one of the fastest-growing AI SaaS companies globally, facilitating thousands of searches daily.

Having secured $36M in funding, including a $30M Series A led by Sequoia Capital, our investor roster includes Coatue, NFDG, Lux Capital, Y Combinator, and BOND Capital.

Your Responsibilities

  • Guide new customers through the onboarding process, ensuring their success with Juicebox.

  • Enhance our renewal processes for improved customer retention.

  • Develop best practice guides and maintain our Knowledge Base (link).

  • Act as a trusted partner to resolve ongoing customer challenges.

  • Collaborate with the Sales team to identify growth opportunities within existing accounts.

  • Provide valuable product feedback to our Engineering and Product teams to enhance Juicebox's offerings.

Qualifications

  • In-depth knowledge of recruitment processes and the challenges faced in the industry.

  • Exceptional organizational skills with the ability to manage numerous customer interactions simultaneously.

  • Possess a product-oriented mindset.

  • Must be located in or willing to relocate to San Francisco (in-office 5 days a week).

Preferred Qualifications

  • Prior experience as a recruiter or sourcer.

  • Familiarity with Product-Led Growth methodologies.

Compensation: $130,000 - $180,000 base salary, commensurate with experience, plus commission for an OTE of $140,000 - $220,000. We offer generous benefits, including medical, dental, and vision coverage, along with a lunch stipend.

About Juicebox

Juicebox is dedicated to changing the talent acquisition landscape. With our innovative platform, we empower companies of all sizes to attract and retain top talent efficiently. Our growth is fueled by a commitment to excellence and a vision of making hiring smarter and more effective.

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