Customer Success Manager at Juicebox | San Francisco

Role OverviewAt Juicebox, we are dedicated to revolutionizing the way teams attract top talent in a competitive landscape.In today's AI-driven world, human creativity is the most valuable asset. The recruitment industry operates on a zero-sum basis – you either excel or fall behind.We empower teams at Ramp, Perplexity, and prominent AI labs, among over 3,000 clients ranging from dynamic startups to Fortune 500 enterprises, to streamline their hiring processes.With over $10M in ARR and a growth rate exceeding 20% monthly, Juicebox is recognized as one of the fastest-growing AI SaaS companies globally, facilitating thousands of searches daily.Having secured $36M in funding, including a $30M Series A led by Sequoia Capital, our investor roster includes Coatue, NFDG, Lux Capital, Y Combinator, and BOND Capital.Your ResponsibilitiesGuide new customers through the onboarding process, ensuring their success with Juicebox.Enhance our renewal processes for improved customer retention.Develop best practice guides and maintain our Knowledge Base (link).Act as a trusted partner to resolve ongoing customer challenges.Collaborate with the Sales team to identify growth opportunities within existing accounts.Provide valuable product feedback to our Engineering and Product teams to enhance Juicebox's offerings.QualificationsIn-depth knowledge of recruitment processes and the challenges faced in the industry.Exceptional organizational skills with the ability to manage numerous customer interactions simultaneously.Possess a product-oriented mindset.Must be located in or willing to relocate to San Francisco (in-office 5 days a week).Preferred QualificationsPrior experience as a recruiter or sourcer.Familiarity with Product-Led Growth methodologies.Compensation: $130,000 - $180,000 base salary, commensurate with experience, plus commission for an OTE of $140,000 - $220,000. We offer generous benefits, including medical, dental, and vision coverage, along with a lunch stipend.

Juicebox is looking for a Security Engineer based in San Francisco. The main focus is to safeguard digital infrastructure and maintain the security of systems and data. Key responsibilities Develop and apply security measures throughout company systems Support compliance efforts with relevant industry security standards Location This role is based in San Francisco.

About the RoleAt Juicebox, we are dedicated to empowering teams to conquer the talent acquisition landscape.In this era dominated by AI, the human element remains the most valuable asset. The recruitment process is highly competitive, and success hinges on strategic action.Our platform is trusted by esteemed organizations like Ramp, Perplexity, and top-tier AI research labs, alongside a diverse clientele of over 3,000 ranging from dynamic startups to established Fortune 500 firms.Achieving $10M in ARR with a growth rate exceeding 20% monthly, Juicebox is swiftly becoming one of the leading AI SaaS enterprises globally, facilitating thousands of recruitment searches daily.With a robust funding of $36M—including a $30M Series A round led by Sequoia Capital—our investor lineup also features Coatue, NFDG, Lux Capital, Y Combinator, and BOND Capital.Go-To-Market Strategy at JuiceboxOur pipeline thrives on inbound leads generated through free trials and demo requests, averaging over 200 demos monthly.Key customer segments include internal Talent Acquisition teams and recruitment agencies.Our deal cycles typically span 2-3 weeks, depending on trial engagement.There exists a significant potential for upselling to our current base of over 2,000 customers, many of whom lead larger recruitment initiatives.We consistently outperform traditional recruiting technology solutions.RequirementsProven track record in closing annual contract values (ACVs) between $10K - $50K.Minimum of 2 years’ experience in SaaS sales.Demonstrated history of surpassing sales quotas (e.g., Presidents Club, Top 10%, MVP).Current residents of or those willing to relocate to San Francisco are encouraged to apply.Preferred QualificationsExperience selling to Heads of Talent Acquisition or VPs of People (or HR in general).Familiarity with Product-Led Growth strategies, particularly leveraging free sign-ups.Experience working within a small Go-To-Market team of fewer than 5 individuals.Compensation: Competitive base salary ranging from $100K to $120K, commensurate with experience, along with uncapped commission opportunities. We also offer comprehensive benefits including medical, dental, and vision coverage, plus a lunch stipend.

Join Juicebox as a Software EngineerAt Juicebox, we are dedicated to empowering teams to overcome the challenges of talent acquisition.In today’s AI-driven world, human creativity is a priceless asset. In the competitive recruitment landscape, it's crucial to be proactive.Our platform is trusted by innovators at Ramp, Perplexity, and top AI laboratories, alongside over 3,000 clients ranging from dynamic startups to Fortune 500 giants.With a remarkable growth trajectory, having surpassed $10M in ARR with over 20% monthly growth, Juicebox is recognized as one of the fastest-expanding AI SaaS companies globally.We have successfully secured $36M in funding, including a notable $30M Series A led by Sequoia Capital, with participation from Coatue, NFDG, Lux Capital, Y Combinator, and BOND Capital.Your Role: As a Software Engineer, you will significantly influence our engineering strategies, collaborating closely with founders on critical inquiries such as:How can we enhance the ranking of profile results?What innovative filters or data sources can we integrate into our search engine?How can we ensure an exceptional user experience within the first five minutes of joining Juicebox?You will be responsible for designing, developing, and deploying product features end-to-end, many of which will leverage Large Language Models (LLMs).Recent initiatives have included fine-tuning models to extract pertinent insights from user profiles and establishing feedback loops to enhance search queries.Our technology stack features Next.js + React, Node.js, OpenSearch (Elasticsearch), AWS SQS, Spark, and various inference providers and LLMs.About YouYou have experience building projects from the ground up—whether a startup, significant project, or feature.You thrive in fast-paced environments and take ownership of your projects.You are hands-on, swift in execution, and learn best through practical application.You have demonstrated excellence in your education, work history, or in projects you've undertaken.You are willing to take calculated risks.You possess familiarity with our core technology stack: Next.js, AWS, etc.

Join the Juicebox Team!At Juicebox, we're on a mission to empower teams to conquer the talent war.In a landscape increasingly dominated by AI, human creativity stands out as the most valuable resource. Recruitment has become a competitive arena where success hinges on your ability to attract top talent.Our platform is trusted by teams at Ramp, Perplexity, and top-tier AI labs, alongside a diverse clientele of over 3,000 organizations ranging from innovative startups to established Fortune 500 companies.We’re proud to have surpassed $10M in Annual Recurring Revenue (ARR) with over 20% monthly growth, facilitating thousands of searches daily and positioning Juicebox as one of the fastest-growing AI SaaS enterprises globally.With a total funding of $36M, including a $30M Series A led by Sequoia Capital, our esteemed investors also include Coatue, NFDG, Lux Capital, Y Combinator, and BOND Capital.Your RoleWe are seeking our second marketing hire to take charge of full-funnel marketing strategies spanning paid channels, product marketing, and content development. Collaborating closely with product, design, customer success managers, and founders, you will drive customer acquisition, articulate product value, and establish a robust inbound marketing framework.This position is perfect for a resourceful, data-driven marketer who excels in dynamic environments and enjoys balancing creative with performance-oriented initiatives.ResponsibilitiesPaid & Performance Marketing:Oversee and enhance paid advertising campaigns on platforms such as Google, LinkedIn, Twitter, and Meta.Conduct tests on ad copy, landing pages, and creative assets to maximize engagement.SEO & Content Management:Develop and implement an SEO strategy aimed at increasing organic demo signups.Manage a content pipeline that includes landing pages, blog entries, and SEO-optimized articles.Email Marketing Strategy:Establish and manage email campaigns utilizing tools like Customer.io to promote product adoption and upselling opportunities.Lead lifecycle marketing initiatives, including onboarding, feature education, and re-engagement strategies.

Join Our Mission at JuiceboxAt Juicebox, we are dedicated to empowering teams to conquer the talent acquisition challenge. In this era dominated by AI, the ingenuity of humans is the most valuable asset. Recruiting is a competitive field, and to succeed, you must either engage or be left behind.Our platform is utilized by innovative teams at Ramp, Perplexity, and prominent AI laboratories, alongside over 3,000 clients ranging from dynamic startups to Fortune 500 enterprises.With over $10M in ARR and a consistent growth rate exceeding 20% month-over-month, Juicebox is rapidly establishing itself as one of the leading AI SaaS companies globally, managing thousands of searches daily.Having successfully raised $36M in funding, including a $30M Series A led by Sequoia Capital, our investor roster includes notable firms like Coatue, NFDG, Lux Capital, Y Combinator, and BOND Capital.Your Role as a Sales Development RepresentativeWe are seeking a talented Sales Development Representative to enhance our growing sales team and drive Juicebox's next phase of expansion.You will take charge of top-of-funnel pipeline development, creating strategic outreach initiatives aimed at Heads of Talent, VP of People, and owners of recruiting agencies.This is not your typical SDR position. Your responsibilities will include:Collaborating closely with AEs, Product, and Marketing to engage potential clients.Assisting in refining our outbound strategy in partnership with our AEs.Joining a company that has achieved a 10x revenue growth in the past year and is facing overwhelming demand.We are witnessing robust interest from both in-house TA teams and recruiting agencies, with many of our 2,000+ clients poised for growth.If you are searching for a significant role in a product-focused company experiencing real success, your opportunity is here.What Sets This Role ApartCareer Advancement: Clear pathways to AE or SDR Management roles within the next year.Engage with Strategic Clients: Connect with Heads of TA, VP of People, and agency owners.Contribute to Strategy Development: Play a pivotal role in shaping our outbound approach.

About JuiceboxJuicebox is dedicated to empowering teams to excel in the competitive landscape of talent acquisition.In a world driven by AI advancements, human creativity remains the most valuable asset. Recruiting is a decisive game where you either succeed or fall behind.Our platform is utilized by teams from Ramp, Perplexity, and top-tier AI laboratories, along with over 3,000 clients ranging from innovative startups to Fortune 500 enterprises.With over $10 million in ARR and a consistent growth rate exceeding 20% monthly, Juicebox is recognized as one of the fastest-growing AI SaaS firms globally.We have successfully secured $36 million in funding, highlighted by a $30 million Series A led by Sequoia Capital, with additional support from Coatue, NFDG, Lux Capital, Y Combinator, and BOND Capital.The Role: Senior Software EngineerIn this pivotal role, you will influence key engineering strategies while collaborating closely with the founders. Your focus will include:Enhancing the optimization of our profile result rankings.Identifying new filters and data sources to enrich our search engine capabilities.Creating exceptional onboarding experiences for users within their first five minutes of using Juicebox.You will be responsible for the end-to-end design, development, and deployment of product features, many of which will leverage large language models (LLMs).Recent initiatives have involved refining a model for extracting pertinent insights from user profiles and establishing feedback loops to enhance search functionality.Our technology stack includes Next.js, React, Node.js, OpenSearch (Elasticsearch), AWS SQS, Spark, and various inference providers and LLMs.About YouYou have experience building projects from the ground up, whether a startup, feature, or personal project.You thrive in a fast-paced environment and take full ownership of your projects.You are hands-on and learn best through practical experience.Your track record demonstrates excellence in your education, professional experiences, or projects you’ve completed.You are willing to take calculated risks.You possess familiarity with our core technology stack, including Next.js and AWS.

About JuiceboxJuicebox is dedicated to empowering teams to prevail in the talent competition.In an era dominated by AI, human creativity remains the most valuable asset. Recruitment is a competitive landscape where success is not guaranteed.Our platform is trusted by teams at Ramp, Perplexity, and top AI research labs, serving over 3,000 clients, from innovative startups to Fortune 500 enterprises.Having achieved $10M in ARR with over 20% monthly growth, Juicebox facilitates thousands of job searches daily, establishing itself as one of the fastest-growing AI SaaS companies globally.Juicebox has secured $36M in funding, including a $30M Series A led by Sequoia Capital, with notable contributions from Coatue, NFDG, Lux Capital, Y Combinator, and BOND Capital.The OpportunityWe are seeking an Enterprise Account Executive to augment our dynamic 4-member sales team and expand Juicebox's presence among our largest clientele.You will manage mid-market and enterprise contracts from our flourishing inbound sales pipeline, securing agreements of $50K–$150K+ in annual contract value.This role transcends conventional SaaS sales; you will:Collaborate with Product, Marketing, and RevOps teams to enhance our value proposition and pricing strategy.Have direct access to founders and engineers to facilitate deals and influence product development.Join a company that has increased its revenue tenfold in the past year and is experiencing unprecedented demand.What Makes This Role UniqueAll inbound, all warm leads: Generating thousands of leads and over 200 demo requests each month.Enterprise-ready: Proven success with multiple six-figure deals closed, with many more opportunities in the pipeline.Significant upsell potential: Access to over 2,000 active customers, many of whom have larger teams.Engage with strategic buyers: Your clients will include Heads of Talent Acquisition, VP of People, and agency owners.Are You the Right Fit?You have successfully closed $50K–$300K+ ACVs and thrive in competitive environments.You excel in a fast-paced, founder-led go-to-market atmosphere.You are driven by the potential for impact and growth, rather than the complexities of corporate layers.

About JuiceboxAt Juicebox, we are dedicated to empowering teams to outperform in the competitive talent landscape. In today's AI-driven world, human creativity and expertise are invaluable assets. Successfully navigating recruitment is a critical challenge that can define your success.Our platform is trusted by organizations such as Ramp, Perplexity, and leading AI research labs, serving over 3,000 clients ranging from early-stage startups to Fortune 500 giants.With a remarkable growth trajectory, Juicebox has achieved over $10M in ARR and continues to expand at a rate exceeding 20% monthly. We are proud to be among the fastest-growing AI SaaS companies globally, facilitating thousands of searches daily.Backed by $36M in funding, including a $30M Series A led by Sequoia Capital, our investor portfolio includes industry leaders like Coatue, NFDG, Lux Capital, Y Combinator, and BOND Capital.About the RoleWe are on the lookout for a Senior Technical Recruiter to enhance our Engineering, Design, and Product teams. This is not your conventional recruiting position; as an AI sourcing platform, Juicebox is at the forefront of modern recruitment. You will be a prominent figure in the recruiting community, shaping the intersection of AI and sourcing.Your role will involve defining our external presence through engaging content, community initiatives, and an exceptional candidate experience, positioning Juicebox as the premier destination for elite AI talent.

Role overview Juicebox seeks a Product Marketing Lead based in San Francisco. This position shapes the company’s marketing strategy and collaborates with teams throughout the organization. The main goal: create compelling product narratives and refine how products reach the market. What you will do Partner with teams across Juicebox to develop clear and engaging messaging for products Improve and carry out go-to-market strategies for both new launches and existing offerings Blend creative ideas with data analysis to strengthen the Juicebox brand and build connections with customers

About Lumafield:Founded in 2019, Lumafield is on a mission to transform the landscape of manufacturing. Our team of seasoned engineers brings extensive expertise across the product development cycle, addressing the frustrations associated with the high costs and complexities of modern manufacturing. We aim to enhance this process.Engineers make crucial, multi-million dollar decisions daily, and require tools that provide unparalleled insight into their products. Lumafield offers exceptional visibility and AI-driven tools that not only pinpoint issues but also generate valuable quantitative data, poised to revolutionize the creation, manufacturing, and utilization of complex products across various sectors. Our journey started with industrial CT scanning, an underutilized yet invaluable tool that facilitates rapid, non-destructive inspection of essential components.We have reengineered the entire system, from X-ray capture and computer vision analysis to web-based collaboration and overall business model, making cutting-edge manufacturing technology accessible to all industries. Our company, much like our platform, is designed for continuous improvement. We are committed to fostering greater intelligence, autonomy, and speed, striving for operational excellence and insightful analytics. And we will continue to evolve.About the Role: As a Customer Success Manager (CSM) at Lumafield, you will be integral in partnering with our customers, advocating for their needs within our organization, and managing accounts to drive business outcomes and revenue growth.You will oversee the customer lifecycle, from post-sale onboarding to renewals and expansions, acting as a trusted advisor for stakeholders, fostering advocacy within accounts, and ensuring customers derive significant value from our products.Operating at the intersection of advanced industrial technology and customer strategy, you will lead business reviews, develop and implement mutual success plans, and enhance net revenue retention through strategic account growth.This role requires not only technical expertise in engineering analysis but also the business acumen to translate technical achievements into tangible business value, facilitating discussions with executive stakeholders within customer organizations.

Join Ambrook as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be the primary point of contact for our customers, guiding them through our innovative financial solutions. Your expertise will help foster long-lasting relationships and drive customer satisfaction.

The RoleJoin Otter.ai as a Customer Success Manager and play a pivotal role in enhancing our Customer Success team. Reporting to the Senior Manager of Customer Success, you will be instrumental in crafting and executing strategies aimed at customer adoption, retention, and growth, all while consistently surpassing performance targets. Your combination of strategic foresight and tactical expertise will be key in driving customer satisfaction and success.Your ContributionEngage proactively with customers, facilitating technical onboardings, training sessions, demonstrations, webinars, customized success plans, and Quarterly Business Reviews (QBRs).Assist in the development and improvement of internal tools, processes, documentation, playbooks, and materials to optimize customer success operations.Serve as a technical advisor to customers, providing both proactive and reactive support to address any technical challenges that arise.Collaborate closely with Product, Engineering, and Support teams to resolve customer issues promptly and effectively.Share critical insights with Sales, Growth, and Product teams, based on customer interactions, to promote ongoing improvement throughout the organization.Guide customers in adopting new products, empowering them to achieve long-term success and maximize the benefits of Otter.ai.

About UsAt Reducto, we empower AI teams to seamlessly process real-world enterprise data with unparalleled precision. We specialize in transforming unstructured documents, such as PDFs and spreadsheets, into structured data that can be utilized effectively across various applications.Our innovative vision models mimic human reading capabilities, allowing businesses to automate processes, enhance product development, and train sophisticated AI models using their data. In just one year, we have scaled from zero to mid-7 figure ARR and now partner with a diverse range of clients, from top AI teams like Harvey and Vanta to prestigious enterprises including FAANG and elite trading firms.With over $100M raised from industry-leading investors such as a16z, Benchmark, and First Round Capital, Reducto is on a trajectory of rapid growth and innovation.The OpportunityAs our inaugural Customer Success Manager, you will have the unique opportunity to shape and establish our customer success function. You will manage a portfolio of high-value clients, focusing on improving logo retention and net revenue retention (NRR). Collaborating closely with technical teams using our platform, you’ll ensure they maximize the value derived from Reducto’s services, addressing complex document processing challenges efficiently.We would love to meet you if the following resonates:Strategic and Technical Mindset: You possess the ability to engage deeply with technical teams to comprehend their document processing requirements while keeping a strategic perspective on their overarching business goals. Comfortable in discussions about both technical details and business outcomes.Process-Driven Approach: You excel at designing scalable processes and are adept at laying the groundwork for a world-class customer success organization.Data-Driven Decision Maker: Proficient in tracking and analyzing customer health metrics, usage statistics, and business outcomes, you let data guide your decisions and clearly demonstrate ROI to customers.Exceptional Communication Skills: Your ability to engage with both technical practitioners and executive stakeholders is notable. You are skilled in documentation, customer training, and conducting strategic business reviews.Proactive and Independent: You actively monitor customer health, identifying opportunities to enhance value without waiting for issues to arise. Comfortable working autonomously while establishing scalable processes.

As a Customer Success Manager at Campfire, you will take charge of a diverse portfolio of customers, focusing on enhancing their experience, ensuring retention, and fostering long-term success. You will serve as the key liaison to finance and accounting teams, empowering them to extract measurable value from Campfire while confidently managing their core financial operations on our platform.Collaboration is key in this role, as you will work closely with Implementation, Product, Support, and Sales teams to deliver an exceptional customer experience and pinpoint opportunities for expansion and growth.Key ResponsibilitiesCustomer Ownership & SuccessOversee post-implementation success for your assigned customers.Cultivate robust relationships with Controllers, Accounting Managers, and Finance leaders.Drive customer adoption, engagement, and realization of value across accounts.Proactively monitor account health and identify potential churn risks.Lead Quarterly Business Reviews (QBRs), success planning, and regular check-ins.Retention & GrowthManage renewals for your designated book of business.Spot and support expansion opportunities (additional seats, modules, entities, geographical areas, and use cases).Collaborate with the Sales team to scope and finalize upsell and cross-sell opportunities.Maintain precise renewal forecasts and risk pipelines.Product Adoption & EnablementFacilitate customer enablement sessions and workflow optimization reviews.Assist in the rollout of new product features and modules.Ensure customers adhere to best practices and maximize their value from Campfire.Cross-Functional CollaborationWork closely with Implementation to ensure seamless handoffs and successful go-lives.Collaborate with Support and Product teams to resolve issues and escalate customer feedback effectively.Act as the voice of the customer internally to enhance processes throughout the customer lifecycle.

Your Role:Act as the customer advocate within our team, collaborating with internal stakeholders to identify services and processes that lead to outstanding product utilization, customer satisfaction, and loyal advocates.Develop metrics to assess customer relationships, shaping strategies that yield actionable insights such as loyalty and return on investment (ROI).Facilitate the creation of customer references and case studies.Oversee customer onboarding, training, and product adoption.Guide clients on leveraging our tools to achieve their business goals.Promote the use of Augment products from inception, identifying customization needs and further implementation opportunities.Guarantee the renewal of all customer contracts.

OverviewJoin us at Vitalize as a Customer Success Manager, where you will collaborate closely with the founders to drive success and ROI for our key clients, managing high-value accounts with significant patient capacity. In this role, you will begin as a hands-on contributor, diving deep into account management, data analysis, and escalation resolution, while also developing systems that empower our customers to thrive, renew contracts, expand their usage, and become advocates for our platform. As we grow, you will have the opportunity to build and lead a Customer Success team.About VitalizeVitalize is on a mission to transform hospital operations, which still rely on outdated processes like paper and spreadsheets. Our innovative platform automates staffing operations, providing clinical leaders with real-time decision support that reduces manual workloads, cuts labor costs, and maximizes patient capacity across healthcare systems. With labor costs accounting for approximately 60% of hospital expenses and over 20% of that being preventable, our solution is crucial for enabling health systems to operate more efficiently and sustainably.We are building the essential operating system for workforce management in hospitals, competing directly with traditional providers and gaining traction. Currently operational in over 20 hospitals, we are approaching eight figures in revenue and have experienced a 300% revenue increase in the last three months.Your ResponsibilitiesAs the Customer Success Manager, you will oversee the post-launch success of our top clients, managing executive relationships and shaping the ROI narrative while ensuring that clients fully grasp the value that Vitalize brings. You will serve as a player-coach, managing key accounts directly while also creating the frameworks, tools, and operational rhythms necessary for scaling the Customer Success function as we transition to our next growth phase.Collaborating with the founders, Deployment, and Customer Operations teams, you will ensure a proactive, data-driven approach to managing customer health and identifying expansion opportunities. Your role will be pivotal in defining what exemplary customer success looks like at Vitalize.

About UsAt thesirius, we are a rapidly expanding company backed by a16z Speedrun, dedicated to driving the success of premier consumer brands like Higgsfield and Promova. Our innovative team thrives at the intersection of technology and business, and we invite passionate professionals to join us in our growth journey.Position OverviewThe Customer Success Manager will be instrumental in ensuring our clients achieve their desired outcomes and maintain high satisfaction levels. As a trusted partner, you will enhance customer engagement, drive product adoption, and improve retention rates. Collaborating closely with our product, sales, and executive teams, you will significantly influence the customer experience and contribute to the product development process.Key ResponsibilitiesAct as the primary liaison for assigned customers, cultivating strong, enduring relationships.Facilitate the onboarding of new clients, offering customized support for a seamless implementation process.Proactively engage clients to enhance product adoption and maximize value realization.Track client health metrics, identify opportunities for account expansion, and address potential challenges.Collaborate with sales and product teams to communicate customer feedback and advocate for client needs.Conduct regular business reviews and nurture executive-level relationships within client organizations.Assist clients in meeting their objectives and proactively address challenges in a dynamic environment.Represent thesirius at industry events, showcasing our dedication to customer success.

Plain develops a platform that helps B2B enterprises move past reactive customer support. The team’s mission centers on building lasting business-customer relationships by making support more efficient and collaborative. Companies such as Cursor, Ashby, Vercel, and Granola rely on Plain to streamline interactions and improve workflows with AI-powered features. This Customer Success Manager position is based in San Francisco and follows a hybrid schedule. Expect to work from the office three days a week, starting early (around 7:30-8am) to coordinate with European colleagues. The office atmosphere includes morning music and stocked coffee and tea to start the day. Role overview The Customer Success Manager leads onboarding and account management for Plain’s top customers. The goal is to help clients realize value quickly, remain engaged with the platform, and enjoy a consistently strong experience throughout their partnership with Plain. This role combines onboarding, account management, collecting product feedback, and close collaboration with sales, product, engineering, and support teams. Day-to-day work takes place inside the Plain platform, so your insights directly influence product development. What you will do Lead onboarding for key clients: Coordinate with sales to gather background, manage onboarding from start to finish, and help customers achieve value quickly. Set the pace, clear obstacles, and demonstrate how Plain aligns with each client’s goals from the outset. Manage and grow key accounts: Build relationships with major customers, monitor account health, oversee renewals, and spot growth opportunities by staying close to their evolving needs. Foster open communication: Set clear expectations with customers, especially when handling high-volume, fast-moving communications. Requirements At least 5 years of experience in customer success or post-sales roles at a B2B SaaS company Comfort with a hybrid schedule and early start times in San Francisco Strong interest in helping customers succeed and collaborating across teams

Join Our Team as a Customer Success Manager/Lead!At Foundation, we're on a mission to revolutionize the homebuilding industry and enhance the experience of buying, selling, and owning homes. We are looking for a dedicated Customer Success Manager to join our dynamic team and drive our core business forward.About UsWith $6.8M in funding from top-tier venture capitalists, including Y Combinator, Foundation is comprised of a talented team formerly from Opendoor, focused on transforming residential real estate. Our flagship product is a cutting-edge customer experience platform tailored for homebuilders — envision it as the 'Shopify for Homebuilders'. We partner with large-scale homebuilders to provide a modern digital experience that significantly boosts customer satisfaction and team productivity. Within just two years, we have achieved remarkable growth and established a strong product-market fit.The RoleAs a Customer Success Manager, you will play a pivotal role in fostering and expanding relationships with our diverse portfolio of clients. You will be the primary contact for our customers post-onboarding, ensuring they maximize their use of our platform and derive long-term value. This position requires a proactive approach in managing multiple accounts, identifying risks and opportunities, and collaborating closely with our Product, Engineering, and Operations teams.This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys tackling challenges, and seeks a meaningful role within a scaling startup. You will have the autonomy to influence our customer engagement strategies and drive significant impact.