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Customer Success Manager at HeyMilo | Toronto

HeyMiloToronto
On-site Full-time

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Experience Level

Experience

Qualifications

Strong background in customer success management, particularly in SaaS environments. Proven ability to handle technical integrations and foster client relationships.

About the job

HeyMilo is a rapidly expanding AI recruiting platform, supported by prominent Silicon Valley investors and relied upon by premier staffing agencies, BPOs, and Fortune 100 companies. Our innovative AI agents streamline candidate engagement, reduce fraud, enhance screening processes, and empower hiring teams to make informed decisions with remarkable speed.

Due to increasing demand, we are growing our Customer Success team. We seek top-tier Customer Success Managers who have a passion for driving customer success, excel at onboarding clients, and can effectively manage integrations with ATS and HR systems.

Key Responsibilities

  • Oversee end-to-end onboarding, ensuring clients go live promptly by configuring workflows, managing ATS integrations (Bullhorn, Avionté, Greenhouse, Workday, etc.), and fostering early adoption.

  • Manage a diverse portfolio of clients, including staffing agencies, BPOs, and Fortune 100 enterprises, supporting them in activation, usage optimization, and ongoing success.

  • Conduct Quarterly Business Reviews (QBRs), strategy sessions, and workflow assessments linked to measurable ROI.

  • Develop strong relationships with talent acquisition leaders, HR executives, Recruiting Directors, and Operations stakeholders.

  • Identify opportunities for expansion based on client usage patterns, volume, and business objectives.

  • Monitor account health, usage trends, and integration efficiency; proactively address any challenges.

  • Collaborate with Product and Engineering teams to communicate customer insights and influence product roadmap direction.

  • Facilitate smooth transitions between Sales, Onboarding, and Success to ensure high adoption and retention rates.

Desired Qualifications

  • Proven experience as a Customer Success Manager or in a client-facing role with a strong background in onboarding, adoption, and account growth for SaaS platforms.

  • Proficient in navigating technical workflows, ATS/HRIS integrations, APIs, and troubleshooting setup challenges.

  • Exceptional communicator capable of simplifying complex ideas and influencing senior stakeholders at staffing firms and Fortune 100 companies.

  • Highly customer-focused, proactive, and dedicated to achieving outcomes—not just completing tasks.

  • Thrives in a fast-paced, high-growth environment where urgency, accountability, and excellence are paramount.

  • Familiarity with ATS/HRIS platforms such as Bullhorn, Avionté, Greenhouse, Workday, Lever, and Dayforce is a significant advantage.

About HeyMilo

HeyMilo is a dynamic AI recruiting platform that revolutionizes the hiring process, enhancing candidate engagement and decision-making for leading staffing agencies and Fortune 100 companies.

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