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Customer Success Manager at Campfire | New York

CampfireNew York
On-site Full-time

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Experience Level

Experience

Qualifications

Minimum of 3 years of experience in Customer Success or Account Management within a B2B SaaS environment. Strong analytical and problem-solving skills. Exceptional interpersonal and communication abilities. Proven track record of driving customer success and satisfaction. Ability to work collaboratively across teams and manage multiple priorities.

About the job

Join Campfire as a Customer Success Manager, where you will take charge of a diverse portfolio of clients, driving their adoption of our platform and ensuring sustained success. As the primary liaison for finance and accounting teams, your role will be pivotal in helping customers realize significant value from Campfire, instilling confidence in their financial operations.

You will collaborate closely with teams across Implementation, Product, Support, and Sales to provide an exceptional customer experience, while identifying opportunities for growth and expansion.

Key Responsibilities

Customer Ownership & Success

  • Oversee post-implementation success for a portfolio of clients.
  • Forge strong relationships with Controllers, Accounting Managers, and Finance leaders.
  • Promote adoption and engagement, ensuring clients derive maximum value from our services.
  • Proactively monitor account health and mitigate churn risks.
  • Conduct QBRs, success planning sessions, and regular check-ins.

Retention & Growth

  • Manage renewals for your assigned accounts.
  • Identify and facilitate expansion opportunities across various dimensions (seats, modules, entities, geographies, use cases).
  • Collaborate with Sales to scope and secure upsell and cross-sell opportunities.
  • Maintain precise renewal forecasts and risk assessments.

Product Adoption & Enablement

  • Lead customer training sessions and workflow optimization reviews.
  • Support the rollout of new product features and enhancements.
  • Ensure clients adhere to best practices and obtain maximum value from Campfire.

Cross-Functional Collaboration

  • Work closely with Implementation to guarantee seamless transitions and successful go-lives.
  • Coordinate with Support and Product teams to address issues and escalate customer feedback.
  • Advocate for the customer’s voice internally to enhance processes throughout the customer journey.

About Campfire

Campfire is a leading platform dedicated to empowering businesses with innovative financial solutions. We pride ourselves on delivering exceptional customer experiences and driving measurable value for our clients. Join us as we continue to redefine the standards of customer success in the finance technology industry.

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