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Customer Success Manager at Beam | London

beam-upLondon
On-site Full-time

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Experience Level

Manager

Qualifications

This role requires a strong understanding of customer success principles and a passion for social impact. Ideal candidates will have experience in managing client accounts, excellent communication skills, and the ability to derive insights from data. A background in technology or software solutions is advantageous, as is familiarity with AI applications in social services.

About the job

At Beam, we are driven by a mission to tackle some of the world's most challenging social issues. Our remarkable team leverages cutting-edge technology and artificial intelligence to make a real difference. Join us as we rapidly expand our impact

The journey is challenging, but nothing worth achieving ever comes easy.

Become part of a pioneering organization that is at the forefront of social change. Here, you'll thrive in a high-performance culture, significantly impact your career trajectory, and find genuine satisfaction in your work.

We believe in supporting our team members with top-notch coaching, personal development budgets, and competitive salaries.

Our innovative product, Magic Notes, has already transformed the workflow for case workers, saving them over 8 hours of administrative work each week. Over 50,000 frontline professionals in the UK, including social workers, NHS clinicians, and mental health practitioners, are already utilizing this tool to provide quicker, more humane support. We are also expanding internationally to empower practitioners in the USA, EU, and Australia.

About the Role

Beam is on a mission to democratize access to human-centered welfare services. Our suite of AI products is designed to revolutionize frontline operations and create scalable solutions.

Our flagship product, Magic Notes, is an AI-driven tool that enables social workers to save over 50% of their time while providing high-quality care to the residents who need it most.

There is significant interest from Government sectors in utilizing advanced technology to make a tangible difference in residents' lives, and with Magic Notes, we are leading the way in integrating AI into frontline services.

In this role, you will ensure that pilot programs yield impactful results for customers, followed by negotiating and securing expanded contracts. Subsequently, you will oversee and expand a portfolio of accounts, ensuring that frontline teams derive increasing value from Beam's software solutions as we scale.

This position is dynamic and hands-on, requiring substantial interaction with users, particularly social workers, to help them understand and effectively utilize our product. You will also cultivate a network of advocates at all organizational levels to bolster and expand partnerships.

When not on site, you will analyze data and gather qualitative feedback to address customer challenges and serve as an advocate for product enhancements. After the completion of a pilot, you will conduct a thorough evaluation and lead negotiations for extended contracts.

About beam-up

Beam is committed to leveraging technology to solve pressing social issues. Our team is dedicated to creating solutions that enhance the efficiency and effectiveness of welfare services, enabling professionals to provide the best support to those in need. Join us in making a meaningful impact on society.

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