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Customer Success Manager, AMER

Talon.OneBoston; New York
Remote Full-time $125K/yr - $125K/yr

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Experience Level

Manager

Qualifications

Proven experience in customer success, account management, or a related field. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Experience working with API-driven products is a plus. Ability to manage multiple projects and priorities effectively.

About the job

Talon. One’s Customer Success team is growing in the AMER region. This remote Customer Success Manager role supports enterprise clients, with a focus on the Boston and New York areas. The position centers on developing strong client relationships, helping customers get the most from Talon. One’s API-driven incentives platform, and ensuring their feedback leads to meaningful product improvements.

Role overview

Customer Success Managers at Talon. One work closely with clients to understand their business goals, encourage product adoption, and translate customer needs into actionable insights for internal teams. The role requires balancing technical knowledge with strong communication, often collaborating with Sales, Partnerships, Product, and Marketing. Expect to manage projects, resolve technical issues with support from engineering teams, and help build scalable processes for customer success.

This position is remote, but candidates must live within commuting distance of either Boston or New York.

What you will do

  • Build and maintain relationships with customers, learning about their objectives and challenges.
  • Promote adoption of the Talon. One platform and share insights with Sales, Marketing, and Product teams.
  • Connect customers’ marketing strategies to the technical capabilities of the API-driven system.
  • Explain complex product configurations in clear, accessible language.

Requirements

  • Strong communication skills for supporting enterprise clients and managing projects.
  • Comfort working with technical teams and explaining technical concepts.
  • Ability to commute to Boston or New York as needed.

Compensation

The anticipated total compensation for this role is $125,000 OTE. Actual compensation may vary based on experience, skills, qualifications, and location. The salary range is subject to change.

About Talon.One

Talon. One is a powerful incentives platform that combines loyalty, promotions, and gamification, enabling brands to enhance customer engagement and loyalty. Known for its security and scalability, Talon. One serves over 250 top global brands.

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