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Customer Success Engineer

Veeam SoftwareWarsaw, Poland
On-site Full-time

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Key ResponsibilitiesSet up customer accounts; customize backup policies and storage solutions; facilitate onboarding processes; guide stakeholders through admin portals; and introduce available support channels. Identify migration opportunities; analyze usage patterns and environments; conduct success planning and strategy sessions to align product adoption with business outcomes. Perform assessments; develop protection plans; and recommend software products and architectures within the Veeam Data Platform. Conduct recovery simulations; utilize the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience metrics; deliver quarterly resilience reports. Monitor for early signals of churn risk; devise mitigation plans; collaborate on renewal strategies with actionable technical insights. Create business cases; define total cost of ownership (TCO); articulate value propositions for expansion; schedule regular checkpoint reviews with stakeholders. Engage with CISO/CIO stakeholders, providing clear risk and status updates.

About the job

As the leading global provider of data resilience, Veeam empowers businesses to take command of their data, ensuring access anytime and anywhere. With a comprehensive suite of solutions encompassing data backup, recovery, portability, security, and intelligence, Veeam protects over 550,000 customers worldwide, making sure their operations run smoothly. Join us in our mission to innovate, grow, and create significant impacts for some of the biggest brands in the world. Together, we can shape the future of data resilience.

About the Role

We are looking for a collaborative, articulate, and highly organized individual with a robust technical understanding of Veeam products. Your motivation will stem from a commitment to maximizing customer success and outcomes. As a Customer Success Engineer, you will serve as the primary technical advocate, driving long-term results across the Veeam Data Platform. You'll be responsible for onboarding, adoption, and optimization, proactively identifying churn risks, migrations, and upsell opportunities while leveraging your expertise in disaster recovery and resilience.

About Veeam Software

Veeam Software is a global leader in data resilience, helping organizations to ensure their data is always available, secure, and compliant. Focused on innovation and customer success, Veeam's solutions are trusted by businesses worldwide, empowering them to manage and protect their critical data effortlessly.

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