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Key ResponsibilitiesSet up customer accounts; customize backup policies and storage solutions; facilitate onboarding processes; guide stakeholders through admin portals; and introduce available support channels. Identify migration opportunities; analyze usage patterns and environments; conduct success planning and strategy sessions to align product adoption with business outcomes. Perform assessments; develop protection plans; and recommend software products and architectures within the Veeam Data Platform. Conduct recovery simulations; utilize the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience metrics; deliver quarterly resilience reports. Monitor for early signals of churn risk; devise mitigation plans; collaborate on renewal strategies with actionable technical insights. Create business cases; define total cost of ownership (TCO); articulate value propositions for expansion; schedule regular checkpoint reviews with stakeholders. Engage with CISO/CIO stakeholders, providing clear risk and status updates.
About the job
As the leading global provider of data resilience, Veeam empowers businesses to take command of their data, ensuring access anytime and anywhere. With a comprehensive suite of solutions encompassing data backup, recovery, portability, security, and intelligence, Veeam protects over 550,000 customers worldwide, making sure their operations run smoothly. Join us in our mission to innovate, grow, and create significant impacts for some of the biggest brands in the world. Together, we can shape the future of data resilience.
About the Role
We are looking for a collaborative, articulate, and highly organized individual with a robust technical understanding of Veeam products. Your motivation will stem from a commitment to maximizing customer success and outcomes. As a Customer Success Engineer, you will serve as the primary technical advocate, driving long-term results across the Veeam Data Platform. You'll be responsible for onboarding, adoption, and optimization, proactively identifying churn risks, migrations, and upsell opportunities while leveraging your expertise in disaster recovery and resilience.
About Veeam Software
Veeam Software is a global leader in data resilience, helping organizations to ensure their data is always available, secure, and compliant. Focused on innovation and customer success, Veeam's solutions are trusted by businesses worldwide, empowering them to manage and protect their critical data effortlessly.
As the leading global provider of data resilience, Veeam empowers businesses to take command of their data, ensuring access anytime and anywhere. With a comprehensive suite of solutions encompassing data backup, recovery, portability, security, and intelligence, Veeam protects over 550,000 customers worldwide, making sure their operations run smoothly. Join us in our mission to innovate, grow, and create significant impacts for some of the biggest brands in the world. Together, we can shape the future of data resilience.About the RoleWe are looking for a collaborative, articulate, and highly organized individual with a robust technical understanding of Veeam products. Your motivation will stem from a commitment to maximizing customer success and outcomes. As a Customer Success Engineer, you will serve as the primary technical advocate, driving long-term results across the Veeam Data Platform. You'll be responsible for onboarding, adoption, and optimization, proactively identifying churn risks, migrations, and upsell opportunities while leveraging your expertise in disaster recovery and resilience.
At Veeam, the leading global provider of data resilience solutions, we believe that businesses should have complete control over their data, anytime and anywhere. We empower organizations through our comprehensive services in data backup, recovery, portability, security, and intelligence. Headquartered in Seattle, Veeam safeguards over 550,000 customers worldwide, ensuring they can maintain business continuity. Join us in our mission to innovate, learn, and create a significant impact for some of the largest brands globally. The future of data resilience is here—take bold steps forward with us.About the RoleWe are seeking a highly collaborative and articulate Security Success Engineer who is exceptionally organized and possesses a strong technical understanding of Veeam products. The right candidate is driven by the desire to maximize customer success and outcomes. This role requires a blend of soft and technical skills. You will collaborate with Customer Success Engineers (CSEs) and Account Executives (AEs) to achieve customer success across security-related products and use cases within the Veeam Data Platform (VDP). You’ll conduct readiness assessments, data modeling, and risk discussions with CISO/CIO stakeholders, while also monitoring telemetry and maturity in alignment with the Veeam Data Resilience Maturity Model (DRMM) to enhance security posture and identify growth opportunities.
Scandit creates technology that helps businesses deliver goods more efficiently, connect patients with the correct medication, and improve retail operations. By automating workflows and transforming data into actionable insights, Scandit supports organizations across a range of industries. The team in Warsaw continues to play a key role in the company’s ongoing growth and development. Role overview The Digital Customer Success Manager joins the Customer Success team in Warsaw, focusing on adoption, satisfaction, and retention for a large group of enterprise clients. As Scandit develops its digital-first approach to customer success, this position helps shape engagement strategies using data, automation, and digital communication methods. What you will do Portfolio management: Oversee approximately 100 enterprise accounts across the Americas and EMEA, using Planhat to track account health, usage trends, and renewal risks. Digital engagement: Lead structured, scalable customer interactions such as virtual check-ins and adoption reviews. Coordinate with Account Managers, Field Marketing, and Customer Success colleagues to address customer needs, all handled remotely. Customer health and risk management: Analyze customer health data and take early action to resolve issues that could impact satisfaction or retention. Collaboration This role works closely with Account Managers, Field Marketing, and the broader Customer Success organization to maintain healthy enterprise accounts and support long-term relationships. Digital tools and automation are central to managing a high volume of accounts effectively. Location This position is based in Warsaw.
Join our dynamic team at Adyen as a Customer Success Manager. In this pivotal role, you will be the primary point of contact for our clients, ensuring they achieve maximum value from our platform. You will collaborate closely with various teams to provide solutions, drive customer engagement, and foster long-term relationships.Your responsibilities will include:Understanding client needs and providing tailored solutions.Conducting regular check-ins to assess client satisfaction.Analyzing data to identify trends and opportunities for improvement.Facilitating onboarding and training sessions for new clients.If you are passionate about customer relationships and possess strong communication skills, we want to hear from you!
As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our advanced analytics solutions. You will engage with customers to understand their needs, provide strategic guidance, and drive adoption of our products. Your expertise will help foster long-lasting relationships with clients, making sure they derive maximum value from our services.
Who are we looking for? We are recruiting for one of two positions, depending on your experience:Project Manager: If you have at least 1-2 years of experience working with B2B clients (preferably in HR, SaaS, or agency sectors), can independently manage projects, and negotiate collaboration terms.Junior Project Manager: If you have initial experience in executing projects (business, student organizations, or volunteer work), and you are eager to learn and grow in the Customer Success area.You will primarily work with business clients (both Polish and international) to ensure the success of sports challenges, client satisfaction (CSAT), upselling (additional months or expanding the audience), and renewal (extending collaboration for another year). Your main responsibilities as a Project Manager (we will teach you everything!):Implementation of sports programs for business clients: maintaining ongoing contact with the company coordinator (usually from HR departments), acting as a consultant during the preparation of sports programs, supporting the promotion of activities, and building engagement among employees, summarizing results and collecting feedback on satisfaction with collaboration.Formal and financial aspects of client collaboration: signing contracts, presenting offers for extension/continuation of collaboration (upselling) with negotiation elements, financial settlements of the program.Maintaining good client relationships: feedback conversations, conducting workshops with corporate coordinators, inviting participation or co-hosting webinars, interactions on LinkedIn, conferences, or in-person meetings organized by Activy.Proactive participation in the development of the Customer Success team: participating in/leads meetings and workshops, sharing experiences, implementing recommendations and new technologies, initiating process optimizations and testing new solutions impacting customer satisfaction, users, and our team.Independent task and project management: managing Notion, prioritizing tasks, status updates on project execution, regular 1:1 meetings with the functional manager.Full understanding and current use of our product: a mobile application for sports challenges = you need to be somewhat active .Implementation of additional projects in areas such as marketing, sales, mobile application development, or process optimization: depending on your skills and development preferences. What awaits you at Activy:Hybrid work model: You decide when you work from the office (located on Marszałkowska in Warsaw).
As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their business goals through the effective use of our analytics and business intelligence solutions. You will be responsible for building strong relationships with clients, understanding their needs, and providing strategic guidance to maximize their success.
Grammarly embraces a versatile hybrid working model for this position. This adaptable structure offers team members a balance of focused work time and in-person collaboration, which nurtures trust, sparks innovation, and cultivates a robust team culture.About GrammarlyGrammarly is now part of Superhuman, an AI productivity platform dedicated to unleashing the superhuman potential in everyone. The Superhuman suite of applications and agents integrates AI across over 1 million applications and websites, featuring tools like Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that comprehends context and provides automatic support. Founded in 2009, Superhuman empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and learn about our values here.The OpportunityAs a crucial member of the Grammarly for Education team, you will serve as an Enterprise Customer Success Manager, playing a key role in propelling our initiatives to drive product adoption, derive value, and ultimately guide our customers towards expansion. Reporting to the Enterprise Customer Success Manager, you will be essential in bolstering a customer success framework that seeks to maximize Grammarly's value for our education clients.In this role, you will:Manage the complete post-sales customer lifecycle for assigned enterprise accounts, ensuring smooth onboarding, activation, and sustained success.Develop and execute renewal strategies from start to finish, including pricing proposals and negotiations, to enhance retention and promote account growth.Collaborate cross-functionally with Sales and Key Accounts teams to identify and capitalize on expansion and cross-sell opportunities.Create impactful enablement experiences by thoroughly understanding customer objectives, training users on Superhuman's products and functionalities, and aligning product capabilities with organizational goals.Conduct strategic account reviews, offering tailored insights and performance metrics to reinforce value, deepen engagement, and coordinate success plans.Utilize customer engagement data and trends to pinpoint risks, uncover opportunities, and take proactive, data-driven actions that surpass performance targets.
Join MicroStrategy as a Customer Success Manager where you will play a key role in ensuring our clients achieve their desired outcomes using our powerful analytics platform. As a vital part of our team, you will leverage your expertise in customer engagement and your fluency in Italian to build strong relationships with clients, helping them realize the full potential of our solutions.
We are seeking a dynamic and results-oriented Partner Success Manager to join our team at IFS in Warsaw. In this pivotal role, you will be responsible for fostering strong relationships with our partners and ensuring their success with our solutions. Your expertise will help drive partner engagement, leading to mutual growth and success.As a Partner Success Manager, you will:Develop and maintain strong relationships with partners.Provide strategic guidance and support to maximize partner performance.Collaborate with internal teams to enhance partner experience.Analyze partner performance metrics and develop action plans accordingly.Conduct training and workshops to empower partners with product knowledge.If you are passionate about partner success and thrive in a collaborative environment, we want to hear from you!
At Superhuman, we embrace a vibrant hybrid work model that empowers our team members to enjoy the best of both worlds: ample focus time along with in-person collaboration that nurtures trust, sparks innovation, and cultivates a strong team culture.About SuperhumanSuperhuman, the AI productivity platform that includes Grammarly, is on a mission to unleash the superhuman potential in every individual. Our suite of applications and agents seamlessly integrates with over 1 million applications and websites, providing tools like Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, our proactive AI assistant that understands context and offers help automatically. Established in 2009, Superhuman empowers more than 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and explore our company values here.The OpportunityJoining the Grammarly for Education team as an Enterprise Customer Success Manager, you will play a crucial role in driving the adoption of our platform, ensuring our customers achieve maximum value, and facilitating their expansion with our services. Reporting to the Enterprise Customer Success Manager, you will be integral to the success engine focused on maximizing Grammarly's value for our educational clients.In this pivotal role, you will:Manage the complete post-sales customer journey for your assigned enterprise accounts, ensuring smooth onboarding, activation, and sustainable success.Develop and implement renewal strategies from start to finish, including pricing proposals and negotiations, to enhance retention and drive account growth.Collaborate with Sales and Key Accounts teams to pinpoint and capitalize on expansion and cross-selling opportunities.Facilitate impactful enablement experiences by thoroughly understanding customer objectives, training users on Superhuman’s products and features, and aligning product capabilities with organizational goals.Conduct strategic account reviews, offering tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans.Utilize customer engagement data and trends to identify risks, reveal opportunities, and take proactive measures to ensure customer satisfaction.
Join MicroStrategy as a Senior Customer Success Manager, where you will play a pivotal role in ensuring our customers achieve their desired outcomes through our innovative analytics platform. In this position, you will leverage your expertise in customer relationship management and your fluency in German to foster strong client partnerships and drive adoption of our solutions.
Join Smart Factor by Cyclomedia as a Customer Success Specialist and play a pivotal role in enhancing the value of our GIS and smart city solutions for public sector clients. Your expertise will help clients fully integrate and utilize our technologies, ensuring they derive maximum benefit from our offerings.Your Key Responsibilities:Engage proactively with existing clients post-contract to maximize adoption of GIS solutions, street-level data, and infrastructure management systems.Guide clients through the practical and operational utilization of systems to ensure they are effectively integrated into daily operations.Analyze client usage of systems and identify untapped functional potential, data, and modules.Proactively recommend and sell additional solutions, modules, data, and services based on actual client needs and workflows.Independently manage sales activities related to existing clients while collaborating with Account Managers on larger proposals.Prepare and present proposals for extending collaboration, new phases of implementations, and novel system applications.Build long-term relationships with clients as a trusted advisor, leveraging your GIS knowledge, system expertise, and understanding of client processes.Conduct workshops, presentations, and training sessions (both online and in-person) demonstrating how Smart Factor by Cyclomedia solutions support specific operational and decision-making processes.Monitor solution adoption levels, identify risks of underutilization, and implement corrective actions.Collaborate with the Service Desk, technical teams, and GIS professionals to resolve issues that affect client adoption and satisfaction.Report on system usage, sales activities, and client development potential within the CRM system.Work closely with the sales team, technical teams, operational teams, and international teams within the Cyclomedia group.What We Offer:Stable employment (UoP or B2B).Opportunities for professional growth and development.Dynamic and supportive work environment.
At Veeam, the leading global authority in data resilience, we believe that businesses should have complete control over their data, anytime and anywhere. Our innovative solutions encompass data backup, recovery, portability, security, and intelligence. Headquartered in Seattle, Veeam safeguards the operations of over 550,000 customers globally, who rely on us to maintain their business continuity. Join us in our mission to evolve, learn, and create a significant impact for some of the world’s largest brands. The future of data resilience is bright—embrace it fearlessly with us.About the RoleWe are seeking a collaborative and articulate Customer Success Specialist who is exceptionally organized and possesses a strong technical understanding of Veeam's product offerings. The successful candidate will be driven by a desire to maximize customer success and outcomes. In this role, you will operate within a pooled Success model to deliver comprehensive support for customers lacking a dedicated Customer Success Engineer (CSE). You will actively engage with customer health metrics to promote adoption, deliver results, and foster growth across Veeam Data Cloud (VDC) and its associated products, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.
The Role:As a Customer Renewals Manager at MicroStrategy, you will play a crucial role in ensuring our customers maximize the benefits of our innovative technology solutions. You will oversee a diverse portfolio of accounts, focusing on enhancing product utilization and driving overall adoption. This position requires collaboration with various internal teams to promptly address customer needs and foster a culture of customer success. Your ability to influence and engage is vital to your effectiveness in this role.Key Responsibilities:• Monitor and manage subscription and contract renewal timelines.• Collaborate closely with Sales, Customer Success, Product Development, and Marketing teams to strategize account objectives.• Work with the legal department on contract negotiations.• Handle all aspects of the contract renewal process, including pricing, documentation, and follow-up on late payments.• Enhance your negotiation skills and customer relationship management techniques.• Develop and maintain accurate renewal forecasts to assist in revenue planning.• Negotiate terms and pricing for renewals.• Design engagement strategies to keep customers informed about product updates and best practices.• Implement initiatives to mitigate customer churn.• Stay informed about industry trends and SaaS product advancements.
Join Our Team as a CDP Data Engineer!At Software Mind, we are dedicated to crafting innovative analytical solutions for digital services. Our mission is to create a state-of-the-art data ecosystem utilizing a diverse array of technologies, particularly within the AWS cloud environment.We are seeking a talented individual to become an integral part of our team, focusing on the implementation of a Customer Data Platform (CDP). This role encompasses everything from installation and configuration to development, integration with our analytical and Data Governance tools, and ongoing maintenance.Your Contributions Will Include:Establishing and maintaining the CDP environment, including collectors, enrichers, and loaders.Integrating event data from multiple sources.Configuring and developing the CDP, including schema repositories.Building and sustaining data pipelines on AWS.Creating analytical models and integrating them with the data catalog.Collaborating on the development and implementation of user identification mechanisms (ID stitching, cross-device, cross-site, consent logic).Documenting processes and working closely with teams in Data Engineering, Data Management, Data Governance, IT, Privacy, and Analytics.
The Customer Trust Expert position at Asana in Warsaw focuses on supporting users and maintaining a trustworthy experience. This role involves direct interaction with customers, addressing their concerns, and making sure community standards are consistently upheld. Key responsibilities Respond to customer questions and resolve issues through direct communication Ensure users follow community guidelines to foster a positive environment Contribute to a better user experience by communicating thoughtfully and professionally
About Zowie:At Zowie, we are redefining the interactions between businesses and their customers. Our vision is to create a future where AI Agents manage all customer interactions, providing instantaneous, tailored, and exceptional experiences.AI Agents are set to be the next significant technological transformation, and Zowie is at the forefront of this movement. Prestigious brands such as Costco, DocMorris, Monos, Decathlon, and InPost rely on our AI Agents to lead their customer care initiatives, managing millions of conversations each month.About the Role:With a strong foothold in mid-market and enterprise sectors, we are seeking Technical Account Managers to join our dynamic team and become specialists in the adoption of our GenAI products. This role is perfect for technology enthusiasts who enjoy translating innovations into meaningful business outcomes.As a Technical Account Manager at Zowie, you will act as a builder-coach, fully responsible for the adoption success of our innovative GenAI platform. You will be the primary expert guiding customers from initial setup to achieving transformative results—designing integrations, establishing best practices, and empowering customers to confidently self-serve.Interested in the technology you'll be working with? Explore the tutorials here.Excited? Let's connect!Your Responsibilities:Become proficient in building and customizing AI Agents to foster transformative customer experiences.Connect business requirements with technology by analyzing customer operations, identifying enhancements, and converting them into technical solutions.Manage advanced configurations, integrations with customer systems (e.g., e-commerce platforms, CRMs, APIs), and bespoke implementations.Serve as the ultimate advisor and representative, cultivating strong relationships with key stakeholders to maximize platform adoption and business impact.Collaborate with Account Directors to strategize and oversee the success of a portfolio of customers throughout their post-sale journey.
Join our dynamic team at MSX International as a Technical Assistance Center Engineer. In this vital role, you will provide exceptional support and solutions to our clients, ensuring optimal performance and satisfaction. Your expertise will play a crucial part in resolving technical issues and enhancing customer experiences.
Join our dynamic team at YIT Group as a Customer Service Specialist in Warsaw. In this pivotal role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. You will manage inquiries, resolve issues, and provide exceptional support that enhances customer satisfaction.The ideal candidate will possess strong communication skills, a commitment to customer service excellence, and the ability to work collaboratively within a team. Your contributions will be integral to fostering positive customer experiences and maintaining our reputation for outstanding service.
As the leading global provider of data resilience, Veeam empowers businesses to take command of their data, ensuring access anytime and anywhere. With a comprehensive suite of solutions encompassing data backup, recovery, portability, security, and intelligence, Veeam protects over 550,000 customers worldwide, making sure their operations run smoothly. Join us in our mission to innovate, grow, and create significant impacts for some of the biggest brands in the world. Together, we can shape the future of data resilience.About the RoleWe are looking for a collaborative, articulate, and highly organized individual with a robust technical understanding of Veeam products. Your motivation will stem from a commitment to maximizing customer success and outcomes. As a Customer Success Engineer, you will serve as the primary technical advocate, driving long-term results across the Veeam Data Platform. You'll be responsible for onboarding, adoption, and optimization, proactively identifying churn risks, migrations, and upsell opportunities while leveraging your expertise in disaster recovery and resilience.
At Veeam, the leading global provider of data resilience solutions, we believe that businesses should have complete control over their data, anytime and anywhere. We empower organizations through our comprehensive services in data backup, recovery, portability, security, and intelligence. Headquartered in Seattle, Veeam safeguards over 550,000 customers worldwide, ensuring they can maintain business continuity. Join us in our mission to innovate, learn, and create a significant impact for some of the largest brands globally. The future of data resilience is here—take bold steps forward with us.About the RoleWe are seeking a highly collaborative and articulate Security Success Engineer who is exceptionally organized and possesses a strong technical understanding of Veeam products. The right candidate is driven by the desire to maximize customer success and outcomes. This role requires a blend of soft and technical skills. You will collaborate with Customer Success Engineers (CSEs) and Account Executives (AEs) to achieve customer success across security-related products and use cases within the Veeam Data Platform (VDP). You’ll conduct readiness assessments, data modeling, and risk discussions with CISO/CIO stakeholders, while also monitoring telemetry and maturity in alignment with the Veeam Data Resilience Maturity Model (DRMM) to enhance security posture and identify growth opportunities.
Scandit creates technology that helps businesses deliver goods more efficiently, connect patients with the correct medication, and improve retail operations. By automating workflows and transforming data into actionable insights, Scandit supports organizations across a range of industries. The team in Warsaw continues to play a key role in the company’s ongoing growth and development. Role overview The Digital Customer Success Manager joins the Customer Success team in Warsaw, focusing on adoption, satisfaction, and retention for a large group of enterprise clients. As Scandit develops its digital-first approach to customer success, this position helps shape engagement strategies using data, automation, and digital communication methods. What you will do Portfolio management: Oversee approximately 100 enterprise accounts across the Americas and EMEA, using Planhat to track account health, usage trends, and renewal risks. Digital engagement: Lead structured, scalable customer interactions such as virtual check-ins and adoption reviews. Coordinate with Account Managers, Field Marketing, and Customer Success colleagues to address customer needs, all handled remotely. Customer health and risk management: Analyze customer health data and take early action to resolve issues that could impact satisfaction or retention. Collaboration This role works closely with Account Managers, Field Marketing, and the broader Customer Success organization to maintain healthy enterprise accounts and support long-term relationships. Digital tools and automation are central to managing a high volume of accounts effectively. Location This position is based in Warsaw.
Join our dynamic team at Adyen as a Customer Success Manager. In this pivotal role, you will be the primary point of contact for our clients, ensuring they achieve maximum value from our platform. You will collaborate closely with various teams to provide solutions, drive customer engagement, and foster long-term relationships.Your responsibilities will include:Understanding client needs and providing tailored solutions.Conducting regular check-ins to assess client satisfaction.Analyzing data to identify trends and opportunities for improvement.Facilitating onboarding and training sessions for new clients.If you are passionate about customer relationships and possess strong communication skills, we want to hear from you!
As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our advanced analytics solutions. You will engage with customers to understand their needs, provide strategic guidance, and drive adoption of our products. Your expertise will help foster long-lasting relationships with clients, making sure they derive maximum value from our services.
Who are we looking for? We are recruiting for one of two positions, depending on your experience:Project Manager: If you have at least 1-2 years of experience working with B2B clients (preferably in HR, SaaS, or agency sectors), can independently manage projects, and negotiate collaboration terms.Junior Project Manager: If you have initial experience in executing projects (business, student organizations, or volunteer work), and you are eager to learn and grow in the Customer Success area.You will primarily work with business clients (both Polish and international) to ensure the success of sports challenges, client satisfaction (CSAT), upselling (additional months or expanding the audience), and renewal (extending collaboration for another year). Your main responsibilities as a Project Manager (we will teach you everything!):Implementation of sports programs for business clients: maintaining ongoing contact with the company coordinator (usually from HR departments), acting as a consultant during the preparation of sports programs, supporting the promotion of activities, and building engagement among employees, summarizing results and collecting feedback on satisfaction with collaboration.Formal and financial aspects of client collaboration: signing contracts, presenting offers for extension/continuation of collaboration (upselling) with negotiation elements, financial settlements of the program.Maintaining good client relationships: feedback conversations, conducting workshops with corporate coordinators, inviting participation or co-hosting webinars, interactions on LinkedIn, conferences, or in-person meetings organized by Activy.Proactive participation in the development of the Customer Success team: participating in/leads meetings and workshops, sharing experiences, implementing recommendations and new technologies, initiating process optimizations and testing new solutions impacting customer satisfaction, users, and our team.Independent task and project management: managing Notion, prioritizing tasks, status updates on project execution, regular 1:1 meetings with the functional manager.Full understanding and current use of our product: a mobile application for sports challenges = you need to be somewhat active .Implementation of additional projects in areas such as marketing, sales, mobile application development, or process optimization: depending on your skills and development preferences. What awaits you at Activy:Hybrid work model: You decide when you work from the office (located on Marszałkowska in Warsaw).
As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their business goals through the effective use of our analytics and business intelligence solutions. You will be responsible for building strong relationships with clients, understanding their needs, and providing strategic guidance to maximize their success.
Grammarly embraces a versatile hybrid working model for this position. This adaptable structure offers team members a balance of focused work time and in-person collaboration, which nurtures trust, sparks innovation, and cultivates a robust team culture.About GrammarlyGrammarly is now part of Superhuman, an AI productivity platform dedicated to unleashing the superhuman potential in everyone. The Superhuman suite of applications and agents integrates AI across over 1 million applications and websites, featuring tools like Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that comprehends context and provides automatic support. Founded in 2009, Superhuman empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and learn about our values here.The OpportunityAs a crucial member of the Grammarly for Education team, you will serve as an Enterprise Customer Success Manager, playing a key role in propelling our initiatives to drive product adoption, derive value, and ultimately guide our customers towards expansion. Reporting to the Enterprise Customer Success Manager, you will be essential in bolstering a customer success framework that seeks to maximize Grammarly's value for our education clients.In this role, you will:Manage the complete post-sales customer lifecycle for assigned enterprise accounts, ensuring smooth onboarding, activation, and sustained success.Develop and execute renewal strategies from start to finish, including pricing proposals and negotiations, to enhance retention and promote account growth.Collaborate cross-functionally with Sales and Key Accounts teams to identify and capitalize on expansion and cross-sell opportunities.Create impactful enablement experiences by thoroughly understanding customer objectives, training users on Superhuman's products and functionalities, and aligning product capabilities with organizational goals.Conduct strategic account reviews, offering tailored insights and performance metrics to reinforce value, deepen engagement, and coordinate success plans.Utilize customer engagement data and trends to pinpoint risks, uncover opportunities, and take proactive, data-driven actions that surpass performance targets.
Join MicroStrategy as a Customer Success Manager where you will play a key role in ensuring our clients achieve their desired outcomes using our powerful analytics platform. As a vital part of our team, you will leverage your expertise in customer engagement and your fluency in Italian to build strong relationships with clients, helping them realize the full potential of our solutions.
We are seeking a dynamic and results-oriented Partner Success Manager to join our team at IFS in Warsaw. In this pivotal role, you will be responsible for fostering strong relationships with our partners and ensuring their success with our solutions. Your expertise will help drive partner engagement, leading to mutual growth and success.As a Partner Success Manager, you will:Develop and maintain strong relationships with partners.Provide strategic guidance and support to maximize partner performance.Collaborate with internal teams to enhance partner experience.Analyze partner performance metrics and develop action plans accordingly.Conduct training and workshops to empower partners with product knowledge.If you are passionate about partner success and thrive in a collaborative environment, we want to hear from you!
At Superhuman, we embrace a vibrant hybrid work model that empowers our team members to enjoy the best of both worlds: ample focus time along with in-person collaboration that nurtures trust, sparks innovation, and cultivates a strong team culture.About SuperhumanSuperhuman, the AI productivity platform that includes Grammarly, is on a mission to unleash the superhuman potential in every individual. Our suite of applications and agents seamlessly integrates with over 1 million applications and websites, providing tools like Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, our proactive AI assistant that understands context and offers help automatically. Established in 2009, Superhuman empowers more than 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and explore our company values here.The OpportunityJoining the Grammarly for Education team as an Enterprise Customer Success Manager, you will play a crucial role in driving the adoption of our platform, ensuring our customers achieve maximum value, and facilitating their expansion with our services. Reporting to the Enterprise Customer Success Manager, you will be integral to the success engine focused on maximizing Grammarly's value for our educational clients.In this pivotal role, you will:Manage the complete post-sales customer journey for your assigned enterprise accounts, ensuring smooth onboarding, activation, and sustainable success.Develop and implement renewal strategies from start to finish, including pricing proposals and negotiations, to enhance retention and drive account growth.Collaborate with Sales and Key Accounts teams to pinpoint and capitalize on expansion and cross-selling opportunities.Facilitate impactful enablement experiences by thoroughly understanding customer objectives, training users on Superhuman’s products and features, and aligning product capabilities with organizational goals.Conduct strategic account reviews, offering tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans.Utilize customer engagement data and trends to identify risks, reveal opportunities, and take proactive measures to ensure customer satisfaction.
Join MicroStrategy as a Senior Customer Success Manager, where you will play a pivotal role in ensuring our customers achieve their desired outcomes through our innovative analytics platform. In this position, you will leverage your expertise in customer relationship management and your fluency in German to foster strong client partnerships and drive adoption of our solutions.
Join Smart Factor by Cyclomedia as a Customer Success Specialist and play a pivotal role in enhancing the value of our GIS and smart city solutions for public sector clients. Your expertise will help clients fully integrate and utilize our technologies, ensuring they derive maximum benefit from our offerings.Your Key Responsibilities:Engage proactively with existing clients post-contract to maximize adoption of GIS solutions, street-level data, and infrastructure management systems.Guide clients through the practical and operational utilization of systems to ensure they are effectively integrated into daily operations.Analyze client usage of systems and identify untapped functional potential, data, and modules.Proactively recommend and sell additional solutions, modules, data, and services based on actual client needs and workflows.Independently manage sales activities related to existing clients while collaborating with Account Managers on larger proposals.Prepare and present proposals for extending collaboration, new phases of implementations, and novel system applications.Build long-term relationships with clients as a trusted advisor, leveraging your GIS knowledge, system expertise, and understanding of client processes.Conduct workshops, presentations, and training sessions (both online and in-person) demonstrating how Smart Factor by Cyclomedia solutions support specific operational and decision-making processes.Monitor solution adoption levels, identify risks of underutilization, and implement corrective actions.Collaborate with the Service Desk, technical teams, and GIS professionals to resolve issues that affect client adoption and satisfaction.Report on system usage, sales activities, and client development potential within the CRM system.Work closely with the sales team, technical teams, operational teams, and international teams within the Cyclomedia group.What We Offer:Stable employment (UoP or B2B).Opportunities for professional growth and development.Dynamic and supportive work environment.
At Veeam, the leading global authority in data resilience, we believe that businesses should have complete control over their data, anytime and anywhere. Our innovative solutions encompass data backup, recovery, portability, security, and intelligence. Headquartered in Seattle, Veeam safeguards the operations of over 550,000 customers globally, who rely on us to maintain their business continuity. Join us in our mission to evolve, learn, and create a significant impact for some of the world’s largest brands. The future of data resilience is bright—embrace it fearlessly with us.About the RoleWe are seeking a collaborative and articulate Customer Success Specialist who is exceptionally organized and possesses a strong technical understanding of Veeam's product offerings. The successful candidate will be driven by a desire to maximize customer success and outcomes. In this role, you will operate within a pooled Success model to deliver comprehensive support for customers lacking a dedicated Customer Success Engineer (CSE). You will actively engage with customer health metrics to promote adoption, deliver results, and foster growth across Veeam Data Cloud (VDC) and its associated products, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.
The Role:As a Customer Renewals Manager at MicroStrategy, you will play a crucial role in ensuring our customers maximize the benefits of our innovative technology solutions. You will oversee a diverse portfolio of accounts, focusing on enhancing product utilization and driving overall adoption. This position requires collaboration with various internal teams to promptly address customer needs and foster a culture of customer success. Your ability to influence and engage is vital to your effectiveness in this role.Key Responsibilities:• Monitor and manage subscription and contract renewal timelines.• Collaborate closely with Sales, Customer Success, Product Development, and Marketing teams to strategize account objectives.• Work with the legal department on contract negotiations.• Handle all aspects of the contract renewal process, including pricing, documentation, and follow-up on late payments.• Enhance your negotiation skills and customer relationship management techniques.• Develop and maintain accurate renewal forecasts to assist in revenue planning.• Negotiate terms and pricing for renewals.• Design engagement strategies to keep customers informed about product updates and best practices.• Implement initiatives to mitigate customer churn.• Stay informed about industry trends and SaaS product advancements.
Join Our Team as a CDP Data Engineer!At Software Mind, we are dedicated to crafting innovative analytical solutions for digital services. Our mission is to create a state-of-the-art data ecosystem utilizing a diverse array of technologies, particularly within the AWS cloud environment.We are seeking a talented individual to become an integral part of our team, focusing on the implementation of a Customer Data Platform (CDP). This role encompasses everything from installation and configuration to development, integration with our analytical and Data Governance tools, and ongoing maintenance.Your Contributions Will Include:Establishing and maintaining the CDP environment, including collectors, enrichers, and loaders.Integrating event data from multiple sources.Configuring and developing the CDP, including schema repositories.Building and sustaining data pipelines on AWS.Creating analytical models and integrating them with the data catalog.Collaborating on the development and implementation of user identification mechanisms (ID stitching, cross-device, cross-site, consent logic).Documenting processes and working closely with teams in Data Engineering, Data Management, Data Governance, IT, Privacy, and Analytics.
The Customer Trust Expert position at Asana in Warsaw focuses on supporting users and maintaining a trustworthy experience. This role involves direct interaction with customers, addressing their concerns, and making sure community standards are consistently upheld. Key responsibilities Respond to customer questions and resolve issues through direct communication Ensure users follow community guidelines to foster a positive environment Contribute to a better user experience by communicating thoughtfully and professionally
About Zowie:At Zowie, we are redefining the interactions between businesses and their customers. Our vision is to create a future where AI Agents manage all customer interactions, providing instantaneous, tailored, and exceptional experiences.AI Agents are set to be the next significant technological transformation, and Zowie is at the forefront of this movement. Prestigious brands such as Costco, DocMorris, Monos, Decathlon, and InPost rely on our AI Agents to lead their customer care initiatives, managing millions of conversations each month.About the Role:With a strong foothold in mid-market and enterprise sectors, we are seeking Technical Account Managers to join our dynamic team and become specialists in the adoption of our GenAI products. This role is perfect for technology enthusiasts who enjoy translating innovations into meaningful business outcomes.As a Technical Account Manager at Zowie, you will act as a builder-coach, fully responsible for the adoption success of our innovative GenAI platform. You will be the primary expert guiding customers from initial setup to achieving transformative results—designing integrations, establishing best practices, and empowering customers to confidently self-serve.Interested in the technology you'll be working with? Explore the tutorials here.Excited? Let's connect!Your Responsibilities:Become proficient in building and customizing AI Agents to foster transformative customer experiences.Connect business requirements with technology by analyzing customer operations, identifying enhancements, and converting them into technical solutions.Manage advanced configurations, integrations with customer systems (e.g., e-commerce platforms, CRMs, APIs), and bespoke implementations.Serve as the ultimate advisor and representative, cultivating strong relationships with key stakeholders to maximize platform adoption and business impact.Collaborate with Account Directors to strategize and oversee the success of a portfolio of customers throughout their post-sale journey.
Join our dynamic team at MSX International as a Technical Assistance Center Engineer. In this vital role, you will provide exceptional support and solutions to our clients, ensuring optimal performance and satisfaction. Your expertise will play a crucial part in resolving technical issues and enhancing customer experiences.
Join our dynamic team at YIT Group as a Customer Service Specialist in Warsaw. In this pivotal role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. You will manage inquiries, resolve issues, and provide exceptional support that enhances customer satisfaction.The ideal candidate will possess strong communication skills, a commitment to customer service excellence, and the ability to work collaboratively within a team. Your contributions will be integral to fostering positive customer experiences and maintaining our reputation for outstanding service.
Apr 2, 2026
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