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Customer Success Engineer at Flux | San Francisco

FluxSan Francisco Office
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Degree in Electrical Engineering or related field3+ years in customer-facing technical rolesStrong communication skills for translating technical conceptsExpertise in troubleshooting circuit designsAble to thrive in a fast-paced startup environment

About the job

Why Choose Flux

At Flux, we are revolutionizing the hardware landscape by introducing the world's first AI Hardware Engineer. Our mission is to democratize cutting-edge hardware creation and transform the way electronics are designed and manufactured globally.

Role Overview

We are seeking a forward-thinking, technically inclined individual to serve as one of our pioneering Customer Success Engineers. In this role, you will collaborate closely with product, design, engineering, and growth teams, concentrating on empowering customers to successfully utilize Flux for their electronic design needs. Your responsibilities will include delivering training, troubleshooting issues, and translating customer feedback into actionable insights that will inform our future direction.

Key Responsibilities

  • Conduct technical onboarding and training for new customers, guiding them through Flux’s design environment to ensure they quickly achieve their first significant breakthrough.

  • Analyze and resolve electrical design challenges and application issues, utilizing your Electrical Engineering expertise to lead users to successful solutions.

  • Create educational materials—such as documentation, videos, and sample designs—to enhance knowledge sharing throughout our community.

  • Collect and synthesize customer feedback to shape product priorities and enhance our platform.

  • Work in tandem with engineering and product teams to triage bugs and implement customer-requested features.

  • Foster and maintain robust relationships with customers, acting as their trusted advisor and advocate within Flux.

  • Examine usage data to identify friction points or potential churn and collaborate with cross-functional teams to mitigate these issues.

Who You Are

  • You hold a degree in Electrical Engineering or a related discipline and possess experience in designing PCBs or electronic systems.

  • You have a minimum of 3 years of experience in customer-facing technical roles, including customer success, solutions engineering, or field applications engineering.

  • You are enthusiastic about helping others and can clearly articulate complex technical concepts into actionable guidance.

  • You are adept at troubleshooting circuit designs and can explain trade-offs to both technical and non-technical audiences.

  • You excel in dynamic, fast-paced startup environments and enjoy the challenge of ambiguity.

About Flux

Flux is dedicated to simplifying hardware development, making it accessible for everyone to create innovative electronic designs. Join us in transforming the electronics landscape.

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