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Customer Success & Adoption Specialist - 12 Month FTC

KaluzaMelbourne, Victoria, Australia
On-site Contract

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Experience Level

Entry Level

Qualifications

We are looking for a proactive individual with a strong customer-centric mindset. Ideal candidates will possess excellent communication and interpersonal skills, as well as experience in customer success or related fields. Familiarity with technology platforms and a passion for helping clients achieve their goals are essential. A Bachelor's degree in a relevant field is preferred.

About the job

Kaluza is hiring a Customer Success & Adoption Specialist for a 12-month fixed-term contract in Melbourne, Victoria. This position centers on helping clients make the most of Kaluza’s platforms through direct engagement and ongoing support.

Role overview

This role supports customers from the initial implementation of Kaluza’s solutions through to their everyday use. The focus is on ensuring each client experiences a smooth integration and gains lasting value from the technology.

What you will do

  • Work directly with customers throughout their journey, from rollout to continued use of Kaluza’s platforms.
  • Guide clients through integration steps, making sure Kaluza’s solutions fit into their existing operations.
  • Promote adoption and help customers reach their objectives using Kaluza’s technology.
  • Serve as a main point of contact, handling customer needs and collecting feedback during the contract period.

About Kaluza

Kaluza is at the forefront of transforming the energy sector through innovative technology solutions. Our commitment to sustainability and customer success drives us to create platforms that empower users and enhance their experience. Join us in making a difference in the energy landscape!

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