Learning and Adoption Specialist - 12 Month Fixed Term Contract

Role Overview Position: Learning and Adoption Specialist (12 Month Fixed Term Contract) Location: Melbourne, Victoria, Australia (Hybrid) Team: Client Success Reports to: Operating Model Design Lead About Kaluza Kaluza builds technology to help energy utilities adapt to a changing landscape. The platform supports renewable energy adoption by automating and streamlining operations such as billing, and by optimizing energy use across smart home devices. The goal: make sustainable energy more affordable and accessible for everyone. Teams work in a flexible hybrid model, meeting in the Melbourne office 2-3 days per week to collaborate. Flexibility is encouraged to support work-life balance. Annual conferences and year-end events mark team milestones and achievements. Kaluza is growing its self-sufficient team in Australia. Some collaboration with colleagues in the UK is still required, so comfort with flexible hours for time zone overlap is important. What You Will Do Strategic Training Partnership: Act as a trusted advisor to clients, partners, and internal teams. Conduct thorough learning needs analyses to uncover specific challenges, then design custom learning programs that drive measurable business impact. Content Creation & Delivery: Produce and deliver clear, effective training materials. Help users understand and make the most of the Kaluza platform, supporting both company growth and the broader energy transition.

Founded in 2017, Timescapes is dedicated to revolutionizing the construction industry by enhancing visibility. Our innovative fixed-camera platform provides real-time insights into job site progress, ensuring that project teams and stakeholders remain aligned and informed. As a trusted partner for general contractors and project managers globally, we pride ourselves on our practical and humble approach, embodying the essence of a kiwi spirit.As a Customer Success Manager at our Melbourne office, you will play a pivotal role in maximizing the value our clients derive from Timescapes throughout their project lifecycle. Your primary focus will be on onboarding, driving adoption, and ensuring customer engagement. You will manage a diverse portfolio of projects, nurturing strong relationships with project teams while identifying opportunities for expansion and revenue growth.Key Responsibilities:Drive Project Success: Oversee the entire post-implementation lifecycle, ensuring project teams are onboarded effectively and that our customers experience the highest level of value as promised by our commitment to customer success.Build Lasting Relationships: Engage with project teams in person, conducting value-added sessions and becoming a trusted advisor. Your success will be measured by customer referrals to future projects.Expand Your Portfolio: Manage contract renewals, identify opportunities for growth, and pass along Customer Sales Qualified Leads (CSQLs) to the sales team, directly contributing to revenue growth.Leverage Data: Monitor key engagement metrics such as DAU/MAU, CSAT, NPS, and churn to proactively address customer needs and enhance their experience.

Role Overview KPMG Australia is hiring a Change & Adoption Manager for the Melbourne office. This position leads change initiatives and supports the adoption of new processes and technologies across multiple departments. The work directly supports KPMG’s strategic goals by strengthening change management practices and engaging key stakeholders. What You Will Do Lead organizational change projects from planning through implementation. Promote adoption of new systems, processes, and technologies within teams and departments. Develop and maintain a change management framework that fits KPMG’s objectives. Engage stakeholders at all levels to build support and address concerns. Encourage a culture of innovation and ongoing improvement. Who We’re Looking For Experience guiding teams through change and transition. Strong background in stakeholder engagement and communication. Ability to design and implement change management strategies. Interest in fostering innovation and continuous improvement. This role is based in Melbourne.

Wrike is a leading work management platform designed to empower teams and organizations to collaborate effectively, innovate, and achieve exceptional results daily. Our platform centralizes all work processes, simplifying complexity and enhancing productivity, ultimately allowing individuals to concentrate on their most meaningful tasks. Our Vision: A world where everyone is free to focus on their most purposeful work, together. Join the Wrike Team!We are seeking a dynamic, customer-centric, and experienced Customer Success Manager (CSM) to join our team. In this pivotal role, you will manage a diverse portfolio of Mid Market customers across Australia and New Zealand. Your expertise in understanding clients' business strategies and guiding them toward their desired outcomes is essential. We are looking for a candidate with a growth mindset who can provide strategic leadership and actionable insights to ensure our customers maximize their investment in the Wrike platform.About Your Team:You will collaborate with an exceptional, globally distributed Customer Success Team, working alongside talented and passionate CSMs in an environment that values growth, mutual support, and innovative problem-solving.Your Impact:Communicate effectively in English and build strong relationships with customers, acting as their advocate throughout their Wrike journey.Develop, execute, and manage comprehensive engagement strategies that proactively enhance customer ROI and drive NET MRR growth.Identify opportunities within customer organizations to showcase the value of Wrike and collaborate with sales teams to maximize impact.Partner with customers to establish clear business objectives, timelines, priorities, and metrics for success.Serve as a subject matter expert on work management, providing guidance and addressing challenges for customers.Act as a respected Coach and Mentor within the Wrike services organization, leveraging your extensive customer management and service experience.Create joint success plans with sales partners tailored to your customers.Collaborate with deployment consultants to understand customer needs and ensure they derive maximum value from Wrike.

At Objective Corporation Limited, we are dedicated to developing software that makes a meaningful impact. With a talented team of over 400 professionals and five innovative development labs located across Australia, New Zealand, the USA, and the UK, we are recognized as a leading provider of SaaS solutions tailored for the government sector.We are in search of a dynamic and experienced Senior Customer Success Manager (CSM) to join our Melbourne team. In this pivotal role, you will be responsible for driving customer success and fostering long-term value by serving as a strategic partner between our clients and Objective. Reporting directly to the VP of Customer Success, you will play a crucial role in balancing customer advocacy with commercial objectives, enhancing relationships at all organizational levels, and guiding customers through their journey of adoption, expansion, and retention.This position is specifically based in Melbourne, and the successful candidate is required to reside here. If you are interested in making a difference and contributing to our success, we encourage you to apply today!

Join MYOB as the Director of Customer Success and Support, where you will lead our customer-centric initiatives and support teams to enhance client satisfaction and drive retention. You will be responsible for establishing strategies that ensure exceptional service delivery and foster strong customer relationships.

Role Overview DigiCert is hiring an Associate Customer Success Manager in Melbourne. This role focuses on helping clients reach their goals with DigiCert’s digital security solutions. The position centers on building strong relationships, understanding customer needs, and supporting their ongoing success. What You Will Do Work directly with customers to understand their objectives and challenges Offer guidance on DigiCert’s products and services Support long-term relationships that encourage customer satisfaction and retention

About AvePoint Securing the Future. AvePoint stands as a global leader in data management and governance, with over 21,000 customers worldwide relying on our innovative solutions to transform digital workplaces across platforms like Microsoft, Google, Salesforce, and various collaboration environments. Our extensive global channel partner program includes over 3,500 managed service providers, value-added resellers, and systems integrators, ensuring our solutions are accessible in more than 100 cloud marketplaces. Visit www.avepoint.com for more information. At AvePoint, we prioritize our team's growth: we believe that agility, passion, and collaboration empower us to achieve excellence and create a culture where you are encouraged to take initiative, learn from peers, and shape your career with the aim of unlocking your full potential! About the Role: As a Customer Success Manager, you will spearhead the development of repeatable strategies for technology adoption among AvePoint customers. Your role requires a deep understanding of the complete sales cycle from both sales and technical strategy perspectives, facilitating effective communication between internal and external stakeholders, including customers, account managers, and technical support engineers. Your daily responsibilities will include: Creating customer success metrics to enhance onboarding, adoption, and retention initiatives.

The Customer Success Manager (APAC) will play a pivotal role in ensuring that our customers achieve their desired outcomes while utilizing TOMRA's innovative products and services. This position is crucial for enhancing customer satisfaction, retention, and overall business growth. By fostering strong relationships with customers, you will gain a deep understanding of their goals and proactively guide them toward achieving success with our offerings.In this field-based role, you will be instrumental in aligning customer success initiatives with key business outcomes, transforming satisfied clients into long-term advocates and drivers of revenue growth through contract renewals, upselling, and cross-selling. Your efforts will also contribute to maintaining high renewal rates and customer retention.Supporting the entire APAC region, you will strengthen TOMRA Foods' customer-centric approach by amplifying the effectiveness of service product sales. This includes supporting and growing after-sales activities with a cohesive strategy for enhancing service sales via TOMRA Care contracts, parts packages, upgrades, training solutions, and related offerings.

At Objective, we develop innovative software solutions that significantly impact the public sector. With a dedicated team of over 400 professionals and five development labs across Australia, New Zealand, the USA, and the UK, Objective is a recognized leader in SaaS solutions for government organizations.We are seeking a dynamic and experienced Manager, Customer Success – Information Intelligence to spearhead the growth and evolution of our Customer Success department. This player-coach leadership role is perfect for individuals who excel at creating high-performing teams while maintaining close relationships with customers to drive impactful results.Reporting directly to the VP of Sales & Customer Success, you will guide the Customer Success team to consistently deliver exceptional value throughout the customer lifecycle. Your role will focus on enhancing customer adoption, retention, and expansion while establishing strong operational frameworks, governance, and measurable outcomes at scale.This position is based in Melbourne, and candidates must reside here. If you're passionate about making a difference and ready to take on this exciting challenge, we encourage you to apply right away and join our team!

Join KnowBe4, the world leader in Human Risk Management, where we empower over 70,000 organizations globally to safeguard their employees and AI systems for more than 15 years. With a pioneering spirit and AI integration since 2016, we are at the forefront of security innovation.Our HRM+ platform merges continuous risk intelligence, sophisticated technical defenses, and tailored training, enabling organizations to cultivate robust security cultures. We assist in identifying, quantifying, and mitigating human risks within the workforce, protecting against deepfakes and the latest AI-driven threats.We are committed to not only defending against cyber threats but also ensuring a positive environmental impact. We believe that true resilience requires collective efforts to safeguard our people, our data, and our planet.

Cin7 builds software for modern product sellers. Our platform helps businesses manage inventory at scale and distribute products across multiple sales channels worldwide. Based in Melbourne, Cin7 continues to grow, aiming to become a leading name in global inventory management software. Your role at Cin7 As Customer Success Manager, act as a key partner for customers after onboarding. Guide them through their journey with Cin7, focusing on product adoption and retention. Work to ensure customers gain real business value from the platform and see results that matter to them. What you will do Support customers from post-onboarding through expansion, helping them use Cin7’s features effectively Drive customer retention by building strong relationships and addressing their needs Promote product adoption and help customers achieve their goals with Cin7 Work closely with Sales, Onboarding, Product, and Support teams to advocate for customers and remove barriers Contribute to product improvements by sharing customer feedback Help strengthen customer loyalty and encourage growth What matters here Proactive approach to customer success Strong collaboration with internal teams Commitment to delivering a high standard of service in every interaction This role offers the chance to influence customer satisfaction, retention, and the ongoing development of Cin7’s product.

At Brandwatch, we empower individuals to create significant impact. Here, your voice resonates, your ideas are appreciated, and your distinct viewpoint drives our shared success. As a member of our global team, you'll flourish in a culture that promotes curiosity, collaboration, and innovative thinking, all while contributing meaningfully to the brands we support.Join us in redefining the future of communication and in fostering genuine connections that resonate. Whether you're tackling intricate challenges or spearheading innovative solutions, your personal growth is integral to our success. Together, we will initiate the conversations of the future.Make your mark at Brandwatch. Be seen, be understood, be yourself.The Onboarding team consists of global product specialists dedicated to helping clients transform social data into actionable insights that inform strategic business decisions. We offer a customized and scalable data and visualization ecosystem, alongside educational programs that equip customers with the knowledge and skills to effectively utilize Brandwatch and leverage social intelligence throughout their organizations.This position primarily involves consulting and coordinating efforts among various internal and external teams to ensure the successful planning, execution, and implementation of comprehensive solutions across the Brandwatch product portfolio.Who We’re Looking ForWe are in search of a Senior Onboarding Specialist who will enhance customer experiences and secure long-term success with our platform. In this role, you will serve as a strategic partner, collaborating with enterprise clients, crafting tailored onboarding strategies, and promoting the adoption of the Brandwatch suite. If you thrive in a dynamic, consultative role and are passionate about helping clients maximize their investment, we would love to hear from you!

Role Overview & ImpactJoin our dynamic team as a Customer Experience Specialist - Accounting, where you'll serve as a vital brand ambassador. Your mission is to deliver exceptional support and expert guidance to small business owners, bookkeepers, and accountants, helping them fully leverage the benefits of Xero. As a trusted business advisor, you will consistently provide high levels of customer satisfaction across all contact channels, skillfully solving problems and demonstrating how Xero adds value to their operations.You will engage in proactive outreach and reactive support, assisting both new and experienced users in maximizing their experience with Xero. This involves clear communication of outcomes, participation in proactive outreach campaigns, and utilizing your resources to offer empathetic and comprehensive solutions. Your resilience, adaptability, and passion for problem-solving will be key in this fast-paced environment.The Team & CollaborationOur Customer Experience team is dedicated to delivering top-notch support, aiming to become trusted advisors to our customers. Collaborating effectively across all departments at Xero, the team focuses on swiftly resolving customer inquiries through various channels.Current Focus AreasGuiding customers through accounting fundamentals while addressing support queries.Adapting to the evolving landscape of our Customer Experience strategy and the products we support.Leveraging tools and technologies, including Generative AI and case management applications like Salesforce, to enhance customer experiences.Striving for and achieving key performance metrics related to productivity, quality, and customer outcomes such as retention and utilization.Work ArrangementsThis position operates on a hybrid work model, requiring three days in the office, with Wednesday as a mandatory in-office day. You will have the flexibility to work from home for the remaining two days. Please note that the initial training period will require full attendance in the office for five days a week.

At Cision, we are dedicated to empowering individuals to drive impactful change. Here, your voice matters, your ideas are appreciated, and your unique insights contribute to our shared success. As a member of our global team, you will flourish in an environment that promotes curiosity, teamwork, and innovation, all while making significant contributions to the brands we support. Join us in redefining the future of communication and cultivating meaningful connections. Whether you are tackling complex challenges or pioneering innovative solutions, your growth is integral to our success, and together, we will create the dialogues of the future. Empower your impact at Cision. Be seen, be understood, be you. Our Onboarding team comprises global product experts committed to helping customers transform social data into actionable insights that guide strategic business decisions. We offer clients a customized and scalable data and visualization ecosystem and educational programs that equip them with the knowledge and skills to confidently leverage Brandwatch and harness social intelligence across the enterprise. In this role, you will primarily consult and coordinate with various internal and external teams to ensure the seamless planning, execution, and implementation of large-scale solutions across the Brandwatch product suite. Who We’re Looking For We are looking for a Senior Onboarding Specialist who will enhance customer experiences and ensure long-term success with our platform. You will serve as a strategic partner, collaborating with enterprise clients, crafting tailored onboarding solutions, and driving adoption of the Brandwatch suite. If you thrive in a dynamic, consultative role and are passionate about helping customers maximize their investment, we would love to hear from you!

Role Overview Amber Electric is looking for a Customer Service Specialist (Casual) focused on supporting vulnerable customers. This role is based in Melbourne. The position centers on delivering thoughtful, reliable assistance to individuals who need extra care. What You Will Do Connect with customers through different channels, including phone, email, and chat. Listen carefully to customer concerns and respond with empathy and professionalism. Work to understand each customer’s unique situation and ensure their needs are addressed. About the Team Join a group committed to making energy more accessible and manageable for everyone, especially those who need additional support.

Join Binance as a Finance Manager for a 12-month contract, where you will play a pivotal role in overseeing financial operations and contributing to strategic financial planning. You will lead a team to ensure the accuracy of financial reporting and compliance with regulations, while also identifying opportunities for financial improvement.

Join our dynamic Voice Team as a Customer Experience Specialist at Amber Electric! In this role, you will be the first point of contact for our customers, providing exceptional support and guidance through various communication channels. You will be responsible for ensuring our customers have a seamless experience, addressing their inquiries, and resolving any issues promptly. Your passion for customer service and ability to empathize with customers will play a crucial role in enhancing their journey with Amber Electric.

About the Role AECOM is hiring a Creative Lead for a 12-month contract based in Melbourne. This role guides creative projects from concept to delivery, working closely with colleagues across different specialties. The Creative Lead shapes design solutions that reflect our brand and connect with clients. What You Will Do Lead creative projects from initial idea through to execution Inspire and mentor team members throughout the design process Collaborate with cross-functional teams to develop content for multiple platforms Deliver design work that supports and strengthens AECOM’s brand identity Location This contract position is based in Melbourne.

Lead the transition of Easygo’s iconic move to our new Cremorne office and drive Melbourne’s tech scene forward. What’s in it for you?Seize the opportunity to manage a career-defining project at Easygo, a trailblazer in the Melbourne tech landscape. You will oversee the relocation to a state-of-the-art Cremorne office, designed to accommodate over 1,100 employees, and play a crucial role in our rapidly growing organization. Enjoy unparalleled visibility as you navigate a complex project from inception to completion, making a significant impact during this pivotal time. Your role with usAs the Project Manager, you will be at the junction of project execution, workplace experience, and organizational transformation. You will provide clarity throughout the large-scale, cross-departmental relocation by coordinating vendors, timelines, and stakeholders, ensuring a seamless transition. This fixed-term position allows you to help cultivate a dynamic and collaborative workspace that embodies Easygo’s culture, enhancing how our teams connect and thrive in their new environment. Please note: We value in-person collaboration! This is a full-time, on-site role at our Melbourne CBD office. It’s a 10-month fixed-term contract with the potential for extension, allowing you to work closely with our innovative team to foster growth and innovation.