About the job
Who We Are
At Perchwell, we are revolutionizing the residential real estate landscape with our cutting-edge platform that empowers agents to work smarter, collaborate seamlessly, and close deals with unprecedented speed. Our innovative architecture is designed to keep pace with the evolving needs of the market, featuring AI-driven tools and mobile-first capabilities that align with the real-world workflows of real estate professionals. We are steadfast in our mission to provide the most intelligent, data-centric, and interconnected platform in the industry as we advance the future of real estate listings.
Supported by prominent venture capital firms such as Lux Capital and Founders Fund, alongside strategic alliances with leading Multiple Listing Services (MLSs), Perchwell is poised to transform an industry worth trillions. This unique blend of financial backing and industry synergy equips us with the resources and credibility necessary to make a significant impact in residential real estate technology.
What We're Looking For:
We are seeking a dynamic Customer Solutions Associate who excels at the crossroads of customer experience, technical troubleshooting, and operational excellence.
In this role, you will serve as a pivotal point of contact for customer inquiries, managing support requests from initiation to resolution. You will play a vital role in identifying root causes, refining internal systems, and enhancing our support processes to ensure scalability and efficiency.
You'll have the opportunity to influence our customer support approach by improving documentation, training AI systems, and providing key insights that inform product development. This position also offers a pathway to more strategic customer-facing duties, expanding your ownership of client relationships and their outcomes.
