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Customer Solutions Associate at Perchwell | New York

PerchwellNew York Office
On-site Full-time $90K/yr - $115K/yr

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Experience Level

Experience

Qualifications

Proven ability to effectively manage customer issues and provide resolutions in a timely manner. Strong analytical skills to identify root causes and implement solutions beyond surface-level fixes. Excellent communication skills, with the ability to empathize with customers while delivering high-quality support. Experience in collaborating with customers to understand their needs and guide them toward effective solutions. Ability to work in a fast-paced environment and adapt to changing priorities.

About the job

Who We Are

At Perchwell, we are revolutionizing the residential real estate landscape with our cutting-edge platform that empowers agents to work smarter, collaborate seamlessly, and close deals with unprecedented speed. Our innovative architecture is designed to keep pace with the evolving needs of the market, featuring AI-driven tools and mobile-first capabilities that align with the real-world workflows of real estate professionals. We are steadfast in our mission to provide the most intelligent, data-centric, and interconnected platform in the industry as we advance the future of real estate listings.

Supported by prominent venture capital firms such as Lux Capital and Founders Fund, alongside strategic alliances with leading Multiple Listing Services (MLSs), Perchwell is poised to transform an industry worth trillions. This unique blend of financial backing and industry synergy equips us with the resources and credibility necessary to make a significant impact in residential real estate technology.

What We're Looking For:

We are seeking a dynamic Customer Solutions Associate who excels at the crossroads of customer experience, technical troubleshooting, and operational excellence.

In this role, you will serve as a pivotal point of contact for customer inquiries, managing support requests from initiation to resolution. You will play a vital role in identifying root causes, refining internal systems, and enhancing our support processes to ensure scalability and efficiency.

You'll have the opportunity to influence our customer support approach by improving documentation, training AI systems, and providing key insights that inform product development. This position also offers a pathway to more strategic customer-facing duties, expanding your ownership of client relationships and their outcomes.

About Perchwell

Perchwell is at the forefront of transforming real estate technology, offering a comprehensive platform that integrates market research and client collaboration. By leveraging advanced AI capabilities and a user-friendly mobile design, we empower real estate professionals to thrive in a competitive landscape.

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