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Customer Service Specialist with German - Join Us in Valencia!

crossbordertalentsValencia, Valencian Community, Spain
On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates who meet the following criteria: Fluent in German (native level) and proficient in English. A minimum of 6 months experience in customer service roles. Exceptional communication abilities. A strong interest in technological innovation, including chatbot integrations. Creative problem-solving skills to consistently provide customer solutions. A technical background is advantageous. Proficient computer skills with fast typing abilities.

About the job

Join our global team at crossbordertalents, a leading customer service provider dedicated to supporting international businesses from our vibrant office in Valencia!

As a Customer Service Specialist, you will:

  • Provide exceptional support to B2B clients through phone, email, and chat.
  • Engage with customers to identify and implement optimal solutions for their inquiries.
  • Participate in troubleshooting and innovation, contributing to daily change management.
  • Utilize cutting-edge technology and AI tools, becoming a proficient expert in this evolving landscape.
  • Manage payment queries from both buyers and sellers across various platforms.
  • Enhance our Trustpilot ratings by delivering outstanding customer service to improve overall company NPS.
  • Address and escalate customer inquiries, developing effective solutions.
  • Analyze and refine business processes to elevate the customer experience.

About crossbordertalents

At crossbordertalents, we pride ourselves on delivering top-notch customer service solutions to a diverse portfolio of international clients. Our team is not just about work; we foster a supportive and engaging environment where innovation thrives. Located in the beautiful city of Valencia, we blend professional excellence with a vibrant lifestyle.

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