About the job
Join our global team at crossbordertalents, a leading customer service provider dedicated to supporting international businesses from our vibrant office in Valencia!
As a Customer Service Specialist, you will:
- Provide exceptional support to B2B clients through phone, email, and chat.
- Engage with customers to identify and implement optimal solutions for their inquiries.
- Participate in troubleshooting and innovation, contributing to daily change management.
- Utilize cutting-edge technology and AI tools, becoming a proficient expert in this evolving landscape.
- Manage payment queries from both buyers and sellers across various platforms.
- Enhance our Trustpilot ratings by delivering outstanding customer service to improve overall company NPS.
- Address and escalate customer inquiries, developing effective solutions.
- Analyze and refine business processes to elevate the customer experience.

