About the job
POSITION SUMMARY
The Customer Service Representative (CSR) plays a crucial role in managing daily transactional activities essential for our customers. This includes handling customer quotations, processing contracts, overseeing product returns, and addressing technical requests. Additionally, you will contribute insights and feedback to enhance customer strategies and improve revenue/margin budgets, supporting our team initiatives.
KEY RESPONSIBILITIES:
· Respond efficiently to incoming inquiries regarding pricing, product availability, and specifications.
· Accurately process customer orders, bids, and quotes in a timely and professional manner.
· Analyze historical sales data with assigned customer groups to identify opportunities for business growth and assist customers in achieving their objectives.
· Cultivate strong relationships with members of assigned customer groups to drive business growth and support customer goals.
· Provide assistance with parts application utilizing manuals, bills of materials, engineering drawings, and change notices.
· Help customers determine optimal product routing to meet their delivery requirements.
· Fulfill administrative tasks promptly, including updating files, faxing, and maintaining spreadsheets and logs.
· Create and oversee New Load Requests, Data Change Requests, and Pricing Requests until final approval.
· Address order and shipment issues, including reviewing open backorder logs when necessary.
· Suggest alternative solutions when primary suppliers are unable to meet customer demands.
· Resolve sales order discrepancies with customers, including issues related to pricing, quantities, and lead times.
· Review weekly open sales order reports to expedite any overdue orders in coordination with purchasing and manufacturing.
· Negotiate and coordinate returns of parts as per customer requests, including arranging carrier pickups and managing RMAs.
· Perform miscellaneous responsibilities as assigned by management.

