company

Customer Service Representative

nfi-partsLouisville, Kentucky, United States
On-site Full-time $15/hr - $15/hr

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Experience Level

Entry Level

Qualifications

Qualified candidates will possess excellent communication skills, a keen attention to detail, and the ability to work collaboratively in a team-oriented environment. A strong customer service focus and problem-solving skills are essential. Previous experience in customer service or a related field is preferred but not mandatory.

About the job

POSITION SUMMARY

The Customer Service Representative (CSR) plays a crucial role in managing daily transactional activities essential for our customers. This includes handling customer quotations, processing contracts, overseeing product returns, and addressing technical requests. Additionally, you will contribute insights and feedback to enhance customer strategies and improve revenue/margin budgets, supporting our team initiatives.


KEY RESPONSIBILITIES:

·         Respond efficiently to incoming inquiries regarding pricing, product availability, and specifications.

·         Accurately process customer orders, bids, and quotes in a timely and professional manner.

·         Analyze historical sales data with assigned customer groups to identify opportunities for business growth and assist customers in achieving their objectives.

·         Cultivate strong relationships with members of assigned customer groups to drive business growth and support customer goals.

·         Provide assistance with parts application utilizing manuals, bills of materials, engineering drawings, and change notices.

·         Help customers determine optimal product routing to meet their delivery requirements.

·         Fulfill administrative tasks promptly, including updating files, faxing, and maintaining spreadsheets and logs.

·         Create and oversee New Load Requests, Data Change Requests, and Pricing Requests until final approval.

·         Address order and shipment issues, including reviewing open backorder logs when necessary.

·         Suggest alternative solutions when primary suppliers are unable to meet customer demands.

·         Resolve sales order discrepancies with customers, including issues related to pricing, quantities, and lead times.

·         Review weekly open sales order reports to expedite any overdue orders in coordination with purchasing and manufacturing.

·         Negotiate and coordinate returns of parts as per customer requests, including arranging carrier pickups and managing RMAs.

·         Perform miscellaneous responsibilities as assigned by management.

About nfi-parts

At nfi-parts, we are dedicated to providing exceptional service and support to our customers. Our commitment to quality and innovation drives our business forward, and we value the contributions of our team members. Join us in our mission to deliver outstanding solutions and enhance customer satisfaction.

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