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Customer Service Representative - Telecom Account

SutherlandAlexandriaNew
On-site Full-time

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Experience Level

Entry Level

Qualifications

To be successful in this role, you should possess the following qualifications:Excellent communication skills, both verbal and writtenStrong problem-solving abilities and a customer-centric mindsetAbility to work in a collaborative team environmentPrior experience in customer service or a related field is preferredHigh School Diploma or equivalent; additional education is a plus

About the job

Sutherland seeks a Customer Service Representative to support its Telecom Account in Alexandria. This role acts as the first line of support for customers, handling questions and resolving issues with attention and accuracy.

Key responsibilities

  • Assist customers with managing their accounts
  • Troubleshoot service problems and explain solutions clearly
  • Respond to inquiries and address concerns in a timely manner
  • Maintain professionalism in every customer interaction
  • Work to achieve customer satisfaction on each call

Requirements

  • Comfortable working in a busy setting
  • Strong communication and problem-solving abilities
  • Interest in helping others

About Sutherland

Sutherland is a global provider of business process outsourcing (BPO) services. We pride ourselves on delivering exceptional customer experiences by combining innovative technology with dedicated support teams. Our mission is to help businesses thrive by enhancing their customer interactions while fostering a positive and inclusive workplace culture.

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