Customer Service Representative - E Shop

Are you a driven and proactive IT Service and Operations Manager eager to take on a new and rewarding challenge? We invite you to consider joining our esteemed team at our headquarters in Athens, with opportunities for occasional onsite engagements at client locations throughout Europe.Your Responsibilities: Oversee and coordinate the operations and support teams, including Service Desk and Technical Support, to ensure seamless execution of international projects; Take full ownership of maintaining the operational integrity of our technologies and services, ensuring all daily activities are executed promptly and efficiently; Manage IT Facilities within the company’s data center or external environments, including client premises and various cloud solutions; Guarantee compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for both internal and external stakeholders; Implement and coordinate ITIL Service Operation Processes, such as event and incident management, and request fulfillment; Collaborate with development teams to integrate ITIL processes into product designs; Leverage Service Management tools to generate insightful reports on operational performance; Proactively address and resolve conflicts while eliminating obstacles that arise. Essential Qualifications: Bachelor's degree in an IT-related discipline; ITIL Foundation Certification or higher; Fluency in English; Minimum of 8 years of experience in Service and Operations management, focusing on critical systems and advanced tools in a senior role; Proficient in managing IT projects using Agile methodologies; Experience in building, deploying, and updating software in an agile framework; Familiarity with ITIL-compliant ITSM tools such as BMC Remedy, ServiceNow, or similar platforms. Preferred Qualifications: Understanding of DevOps practices and/or certification; Certification in Agile methodologies; Certification in Project Management methodologies; Over 10 years of experience in IT Service and Operations management. What We Offer:We value and reward commitment and talent. As part of our team, you will enjoy:A competitive full-time salary;Private Health Insurance through the company’s group plan;Flexible working hours;Access to state-of-the-art tools;Opportunities for professional development, including language courses and specialized training;Career advancement opportunities;

About UsFounded in 2015 in Athens, Greece, Welcome is transforming the travel experience by offering more than just a standard transfer service. We pride ourselves on being the first company to provide a fully personalized in-destination travel experience. From the moment a traveler arrives at their destination to their return journey home, Welcome caters to every travel need, including seamless transfers, engaging sightseeing trips, and valuable local insights, all delivered in the most friendly and personalized manner. Our drivers are local experts, sharing their knowledge to ensure travelers feel at home wherever they go. We have also implemented contactless rides, rigorous cleaning protocols, and protective equipment to prioritize the safety of every journey.As a travel tech startup, Welcome is rapidly expanding and positioning itself as a global leader in in-destination travel services.Recognized as one of the highest-rated global transportation companies with an impressive 4.9/5 star rating.Successfully expanded from 200 to 350 destinations last year, achieving our ambitious growth target for 2024.Partnered with over 4,000 travel providers, including 2,500 hotels and numerous vacation rentals, welcoming more than 50 new partners each month.Delighted over 2.5 million travelers every year.⭐ To explore the vibrant culture at Welcome, visit our TikTok account.⭐The TeamWe are a dynamic, diverse group of individuals who share a passion for travel and an unwavering commitment to quality. Each team member is driven by a deep belief in Welcome's mission, working tirelessly to achieve our goals. We challenge conventional thinking, prioritize design and usability, and strive to create memorable experiences. Our team is dedicated to continuous learning and finding innovative ways to serve our community while fostering personal and professional growth. We maintain a humble approach with a “pay it forward” mentality, all while aiming high.As a Destination Operations Manager, you will be responsible for managing operational performance, driver engagement, and local health for one or more key destinations. This senior operational role demands full accountability for results, ensuring the delivery of exceptional service while maintaining strong relationships with the driver community and gathering critical insights from the field. Collaborating closely with your Regional Manager and central teams, you will ensure that destinations operate efficiently, are properly configured, and reflect local realities in pricing and capacity decisions. This role calls for a robust blend of analytical thinking, hands-on execution, and stakeholder management.

Welcome, established in 2015 in Athens, Greece, is revolutionizing the travel industry by offering a unique and personalized in-destination travel experience. Going beyond traditional transfer services, we cater to all travelers' needs—from arrivals to departures—with exceptional transfers, sightseeing excursions, and insightful local information. Our expert drivers share their local expertise, ensuring that every traveler feels at home no matter where they are. Committed to safety, we have implemented contactless rides, rigorous cleaning protocols, and protective equipment for a secure journey.As a dynamic travel tech startup, Welcome is rapidly expanding and positioning itself as a global leader in in-destination travel services.Ranked as one of the highest-rated global transportation companies with 4.9/5 stars.Expanded from 200 to 350 destinations in just one year, successfully reaching our ambitious growth target for 2024.Collaborates with over 4,000 travel partners, including 2,500 hotels and numerous vacation rentals, adding 50+ new partners monthly.Delighted over 2.5 million travelers annually.

Maran Tankers Management Inc., a premier tanker operator and a vital part of the Angelicoussis Group, is seeking a skilled and proactive Vessel Operations Manager to oversee our fleet operations. Key ResponsibilitiesEffectively manage and supervise the operations of assigned vessels, ensuring high standards of operational performance.Ensure the operational efficiency of company vessels through diligent oversight and strategic planning.Provide expert guidance and instructions to vessel Masters regarding voyage planning, charter party compliance, cargo operations, bunkering processes, and effective communication (including operational and position reporting).Conduct thorough voyage planning and analysis upon completion of each voyage to enhance future operations.Collaborate with various internal departments including Commercial, Technical, and Freight Collection to ensure seamless operations.

Introducing dss+.At dss+, we transcend the typical operations consulting firm; we are catalysts for change and implementers of innovative solutions. Our mission is to empower organizations to develop resilient and sustainable businesses, guiding them through transformative safety, risk management, and energy transition initiatives. We simplify the intricate realms of risk and sustainability into actionable strategies that align with our clients' goals. By working closely with our clients, we deliver measurable and impactful results.dss+ specializes in three primary areas: operational risk management, operational excellence, and sustainability, all reinforced by cutting-edge digital technologies and culture change solutions. Our global teams collaborate with clients across various sectors, including metals and mining, chemicals, oil and gas, power and utilities, agriculture, food and beverage, industrial manufacturing, and private equity.We pride ourselves on blending industry expertise with robust, people-centric change management capabilities. This unique approach supports our clients from intention to impact, enabling them to safeguard their interests, transform their organizations, and sustain the necessary changes to realize their vision effectively.Join Our Visionary Team!With a strong growth trajectory and a global presence, we offer unparalleled opportunities for our team members to advance their careers by collaborating with clients, technical operations executives, seasoned managers, and qualified coaches who share a passion for problem-solving.We provide a mentorship program with both internal and external senior leaders to enhance technical skills and share best practices. Our performance management systems support individual growth, allowing you to access the Consulting Development Academy for your personal and professional journey.In addition to career development opportunities, we offer a competitive salary, comprehensive medical coverage, disability benefits, allowances, a discretionary annual incentive plan, and flexible work policies.As a global organization, our professionals can engage in international projects and grow alongside the company. Every employee has the opportunity to influence our direction, and we celebrate innovators and entrepreneurs.Are You the Right Fit?If you are a Manager with expertise in HSE, Process Safety Management, and/or Asset Integrity within a consulting setting, we want to hear from you.

uni-systems is growing its Managed Services Department in Athens, Attica. The team is looking for a Service Manager to guide and improve service delivery for clients and partners. What You Will Do Supervise service management processes, including Incident and Problem Management, and provide regular reports on these activities. Monitor team performance across multiple responsibilities and initiatives, delivering clear updates. Coordinate collaboration between internal teams, consortium partners, and external stakeholders in a multinational environment. Apply service and project management experience to lead incident and problem ticket resolution. Oversee support activities performed by managed service providers and vendor teams. Handle critical incidents and system issues, troubleshoot problems, and involve the right internal or external resources. Communicate status and resolution plans to business users and executive stakeholders. Plan and organize project and service management tasks to meet objectives and deadlines. Identify and assess risks related to projects and services. Maintain open communication with clients, build trust, and spot opportunities for service improvement. Serve as the main contact for project and service status updates to all stakeholders. Track daily client services, focusing on technical accuracy and response times. Prepare monthly reports on service levels versus SLAs and evaluate team performance against KPIs. Ensure client support meets high standards by following ITIL best practices. Support presales activities to promote the company’s services. Location This role is based in Athens, Attica, Greece.

Celestino stands as a leader in the Greek women's fashion industry, boasting over 40 years of rich history. As we continue to expand our footprint both domestically and internationally, we invite dynamic individuals who embody a positive mindset, a commitment to excellence, and a passion for teamwork to join our ranks.In light of our growing operations across both physical storefronts and digital platforms, we are on the lookout for a seasoned Warehouse Operations Manager. This pivotal role encompasses the oversight and optimization of our comprehensive warehouse processes, managing a dedicated team of over 70 warehouse personnel. Your hands-on leadership will be instrumental in ensuring efficient receiving, storage, and distribution operations while championing operational excellence, maintaining inventory accuracy, and enhancing cost efficiency. Reporting directly to the Logistics Director, your collaboration with the warehouse team will be vital in driving daily performance and contributing to our broader business objectives.If you are ready to lead teams, refine processes, and influence strategic business outcomes, we are eager to welcome you aboard. Egaleo, Attica | Full-time | Logistics

About UsFounded in 2015 in Athens, Greece, Welcome is revolutionizing the travel industry by transforming traditional transfer services into a comprehensive, personalized in-destination travel experience. From the moment travelers arrive until their return journey, Welcome caters to all aspects of their travel needs—transfers, sightseeing, and local insights—ensuring a friendly and tailored experience. Our knowledgeable drivers provide local expertise to help travelers feel at home, and we prioritize safety with contactless rides, stringent cleaning protocols, and protective measures.As a dynamic travel tech startup, Welcome is rapidly scaling its operations and is on track to become a global leader in in-destination travel services.One of the highest-rated global transportation companies, boasting a remarkable 4.9/5 stars rating.Expanded from 200 to 350 destinations in just a year, achieving our ambitious 2024 growth target.Partnering with over 4,000 travel affiliates, including 2,500 hotels and numerous vacation rentals, adding more than 50 new partnerships monthly.Welcoming over 2.5 million satisfied travelers annually.⭐ Want to explore our vibrant culture? Check out our TikTok account! ⭐The TeamWe are a diverse and energetic group passionate about travel and committed to delivering the highest quality service. Each member of our team is dedicated to Welcome's mission, challenging conventional thinking, emphasizing design, and prioritizing simplicity and usability to create memorable experiences. We are continuous learners, striving to improve our community engagement while pursuing personal and professional growth. Together, we maintain a humble approach with a “pay it forward” philosophy, all while setting ambitious goals.As a Regional Destination Operations Manager, you will lead a team responsible for managing multiple destinations within our global network. Your mission is to ensure operational efficiency at each destination, foster healthy engagement with the driver community, and consistently achieve outstanding operational outcomes.In this role, you will provide leadership, structure, and oversight by establishing rhythms, defining priorities, and ensuring that appropriate actions are taken to enhance fulfillment, quality, and cost-effectiveness. You will serve as the crucial link between field operations and central teams, ensuring that market intelligence and operational insights drive company-wide decisions on pricing, capacity management, and product innovation.

The Assistant Bakery Operations Manager (ABOM) is a pivotal leadership development role aimed at nurturing future Bakery Operations Managers. ABOMs are tasked with executing bakery operations with a sense of urgency, precision, and accountability while honing the leadership skills necessary for independent bakery management.This position seamlessly combines operational excellence with talent development, administrative oversight, and team leadership. ABOMs serve as a vital extension of the Bakery Operations Manager (BOM) and must be prepared to assume complete bakery ownership when required. Our store is located in Athens, GA at 228 E Clayton St, Athens, GA 30601.KEY RESPONSIBILITIES:Operational Execution• Oversee core bakery operations such as inventory management, scheduling support, staffing coordination, and maintaining administrative checklists.• Ensure strict compliance with product quality, cleanliness, food safety, and exceptional guest experience standards.• Assist with ordering processes, inventory accuracy, and shrink control measures.• Contribute to schedule creation and labor management to achieve operational goals.Talent & Team Development• Engage in recruiting, interviewing, onboarding, and training of new staff members.• Provide consistent coaching and immediate performance feedback.• Hold team members accountable to established standards while fostering a culture of growth.• Guarantee that onboarding and training programs are executed according to company standards.Leadership & Ownership• Manage bakery operations autonomously in the absence of the BOM.• Exemplify urgency, accountability, and operational discipline.• Collaborate with the BOM and Area leadership to identify operational deficiencies and implement effective solutions.• Ensure operational continuity during leadership transitions or staffing shortages.• Perform other duties as assigned.WHAT SUCCESS LOOKS LIKECapability to independently execute all BOM-level administrative and operational responsibilities.Bakery is fully staffed, trained, and maintaining high operational standards.Strong culture of accountability and consistency is present.Acts as a dependable operational leader during various coverage scenarios.Demonstrates preparedness and potential for advancement to a BOM role.QUALIFICATIONS & EXPERIENCE:• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.• Strong operational discipline and keen attention to detail.• Proven ability to coach and develop hourly team members.• Comfortable working in fast-paced, high-volume environments.• Capable of performing all bakery roles during peak business periods.• Excellent communication and problem-solving skills.

Join Kiefer Tech as a People Operations Manager in Athens, where you will play a pivotal role in shaping our team culture and enhancing our people operations. This dynamic position merges hands-on responsibilities with strategic process ownership, collaborating closely with leadership to streamline contracts, onboarding, payroll coordination, and employee experiences.In this foundational role, you will take charge of structuring and executing people operations locally. While payroll, accounting, and legal compliance are managed with external partners, your focus will be on fostering effective communication, operational excellence, and a positive employee experience.Your Responsibilities:Design and implement core people processes, ensuring their effective adoption through proactive communication and structured execution.Manage employment contracts and HR documentation in accordance with Greek labor legislation.Coordinate payroll processes with external accountants and payroll providers.Lead employee onboarding and offboarding processes, guaranteeing a seamless experience.Support performance tracking and people processes, including goal setting and feedback cycles.Organize internal team events and initiatives to enhance team engagement.Maintain HR records, ensuring compliance with local labor regulations.

Join Delivery Hero SE as an Operational Fraud Manager and play a pivotal role in safeguarding our operations against fraudulent activities. You will be responsible for analyzing fraud patterns, developing strategies to mitigate risks, and collaborating with cross-functional teams to enhance our fraud detection mechanisms.

Join our team as an Automotive Service Manager at eoctebp, where you will lead and inspire a dedicated team of professionals in delivering exceptional automotive service. In this pivotal role, you will oversee daily operations, ensure customer satisfaction, and drive service excellence.Your responsibilities will include managing service workflows, optimizing team performance, and maintaining high-quality standards. If you possess a passion for the automotive industry and have a proven track record in service management, we want to hear from you!

Join Euronet, a pioneer in payment solutions, as we redefine the future of global money movement. With a presence in over 160 countries, our innovative mobile wallets, card issuing, and real-time payment platforms are at the forefront of digital transformation.We are seeking a Senior Product Manager to lead our Value-Added Services with a focus on Dynamic Currency Conversion (DCC) and Tax-Free Shopping. This is a pivotal role, placing you as the guardian and promoter of these services, ensuring they evolve and deliver ongoing value for consumers, merchants, and our organization.Your experience will contribute to our strong culture at Euronet, built on trust, respect, and collaboration. We value your contributions and support your growth through robust career development opportunities.Perks & Benefits That Matter:Competitive salary package.Annual performance-based bonuses.Comprehensive Private Health Insurance.Employee Stock Purchase Plan.Access to top-tier tools and equipment.Flexible hybrid working model.Regular career development and performance reviews.Employee referral bonuses and volunteer opportunities.Work in a dynamic, stable, and international environment.Your Impact:Lead the complete product lifecycle for DCC & Tax-Free Shopping, from vision to execution and performance analysis.Drive product growth through KPI monitoring and optimization initiatives.Develop compelling business cases for product improvements and market expansions.Act as the key contact for all matters related to the Value-Added Services portfolio.Partner with commercial teams, operations, finance, IT, compliance, and external partners to ensure product success.Maintain compliance with regulatory and scheme requirements while ensuring product profitability.Keep abreast of market trends and customer needs to guide the product roadmap.

Become a pivotal member of Mercier Consultancy, an industry leader in fostering strategic partnerships for growth, in the capacity of a German Speaking Operations Agent within our Client Service Center. At Mercier Consultancy, we pride ourselves not just on being consultants but on our unwavering commitment to forging connections and delivering tangible results. With our wealth of experience in BPO and corporate expansion, we offer bespoke solutions that empower businesses to scale efficiently and accurately. Our diverse portfolio spans various industries, including customer service, technology, aviation, and luxury markets, ensuring our clients benefit from unparalleled expertise and top-tier services. As a vital part of our team, you will connect clients with premium strategies while maintaining exceptional service delivery. Our esteemed reputation for excellence, combined with lucrative earning potential and unique opportunities, makes us the ideal workplace for those seeking professional growth. In this role, you will utilize your linguistic skills and customer service background to enhance our operations and contribute to the success of both our clients and the consultancy, redefining impactful consultancy solutions.Responsibilities Address customer inquiries in German, providing precise and helpful information Oversee client accounts and maintain comprehensive records of interactions Facilitate effective communication between clients and internal teams to ensure seamless service delivery Proactively identify and resolve client issues and complaints Assist in the execution of operational strategies aimed at improving efficiency Monitor service quality and propose enhancements based on client feedback Support team initiatives focused on exceeding client expectations and enhancing retention rates Requirements Proficiency in German and English, both written and verbal Exceptional communication and interpersonal abilities Capability to manage multiple tasks in a fast-paced environment Strong problem-solving skills and meticulous attention to detail Deep commitment to client satisfaction and professionalism BenefitsAttractive Monthly SalaryPerformance-Based Monthly BonusComprehensive Relocation Package (Including Flight, Transfer, and Accommodation)Health InsurancePrivate Health CoverageTwo Additional Salaries AnnuallySupport in Finding Housing Post-RelocationAnd More...

Mellon Technologies, a prominent subsidiary of the Mellon Group of Companies, excels in delivering cutting-edge technology and comprehensive business solutions to financial institutions and organizations worldwide. Become a vital part of our innovative team and lead the charge in the fast-paced payment technology landscape.We are in search of a seasoned and detail-oriented Operations Manager to manage and enhance the operational performance of Mellon’s electronic payments acceptance initiatives. This includes overseeing the delivery of EFTPOS, software applications, support, maintenance services, and value-added services (VAS) to our clients both in Greece and internationally.In this pivotal role, you will facilitate smooth collaboration across all Business Lines (Service, Call Center, Software Development) and internal functions (Finance, IT, Legal, HR), driving operational excellence through data-informed decision-making, rigorous process discipline, and ongoing improvement.Your responsibilities will include designing, implementing, and optimizing operational frameworks and standard operating procedures (SOP) that support the launch of new products and services for our clients—such as Acquirers, NSPs, and Merchants—or in partnership with third-party providers who offer complementary services to our clientele.This role is suited for a senior professional who thrives in structured environments, possesses strong alignment-building capabilities across teams, and combines analytical acumen with exceptional execution skills.

About the Role tgndata is hiring an Office & People Operations Manager for a hybrid position in Athens, Greece. This role manages daily office operations and supports a productive, welcoming workplace for everyone on the team. What You’ll Do Oversee day-to-day office activities and logistics Support a positive and efficient work environment Help strengthen company culture and operational processes This position blends hands-on office management with people operations responsibilities, making an impact on both our workspace and our team’s experience.

About snappiAt snappibank, we are pioneering a neobank that aims to redefine the banking experience. Our commitment is to facilitate financial freedom through cutting-edge technology and offer clear and innovative digital banking solutions.Be a part of our mission to transform the financial sector!About the RoleWe are looking for an accomplished Senior Manager of Collections who will take full responsibility for the collections function within a regulated EU neobank. This role will oversee our established in-house collections setup, enhance its effectiveness, and spearhead the transition to a strategically outsourced model. Post-outsourcing, you will serve as the Relationship Manager (RM) for our chosen providers, ensuring optimal performance, adherence to compliance, and alignment with regulatory standards.This position can be based in either Ioannina or Athens.Key Responsibilities1. In-House Collections OversightTake charge of the current in-house collections operations, focusing on performance optimization, control measures, and customer satisfaction.Ensure that our policies and procedures meet EU consumer protection laws, conduct risk regulations, and data protection standards.Track essential collections KPIs (like roll rates, cure rates, recoveries, and complaints) and implement targeted enhancements.Collaborate closely with Risk, Compliance, Legal, and Customer Operations teams.2. Operating Model ManagementEstablish the desired operating model for outsourced collections, outlining scope, segmentation, and governance frameworks.Lead the complete process of outsourcing collections.Guarantee full compliance with EU regulations regarding critical outsourcing.3. Vendor Governance & Relationship ManagementAct as the primary RM for outsourced collections providers.Define, negotiate, and monitor SLAs, KPIs, quality metrics, and standards for customer conduct.Lead performance evaluations, manage escalations, and drive continuous improvement initiatives.Ensure ongoing compliance with contractual obligations, regulatory requirements, and third-party risk management frameworks. 4. Regulatory & Stakeholder EngagementServe as a senior contact point for auditors and internal control functions regarding collections and outsourcing issues.Assist in regulatory reviews, audits, and inspections related to collections operations.Contribute to policy revisions and participate in risk governance committees.

Step into the role of Service Manager at Novibet!Are you eager to embrace a pivotal position within a vibrant and rapidly expanding company? If you possess a fervor for Service Management and excel in a fast-paced setting, this opportunity may be your perfect fit.About UsEstablished in 2010, Novibet is a leading GameTech enterprise with operations across Europe, the Americas, and various other regions, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With a team of over 1,200 professionals and hubs in Greece, Malta, Brazil, and Mexico, we are dedicated to remaining at the forefront of technological innovation, continually pushing boundaries to deliver seamless entertainment and exceptional online gaming experiences to a rapidly growing customer base.Why Choose Novibet?At Novibet, we empower our employees to thrive, emphasizing growth through active listening and learning as part of a team of innovators and doers who are adaptable to new challenges. We are equally committed to cultivating a positive, inclusive, and supportive workplace culture that enables every individual to succeed.Join us and be part of a global team that values collaboration, innovation, and personal development.Your ResponsibilitiesManage the effective implementation of Incident, Problem, and Change Management processes based on ITIL best practices.Act as the main point of contact for service-related issues, escalations, and significant incidents, ensuring timely resolution, root cause analysis, and reporting for critical and high-severity incidents.Monitor service performance in relation to SLAs and KPIs, analyze trends, and execute corrective and preventive measures as necessary.Lead continuous improvement initiatives aimed at enhancing service quality, operational efficiency, and customer satisfaction.Serve as the key liaison between technical teams, business units, and customers, ensuring clear communication and alignment of priorities for effective service delivery.Collaborate closely with Development, Product Management, and Product Owners to track ongoing issues and upcoming feature releases that impact service delivery and actively participate in release and delivery planning.Communicate service status, capabilities, risks, and planned changes to stakeholders, including executive leadership and business users.Evaluate service and project risks, proposing and implementing mitigation strategies to uphold service stability and performance.Maintain and continuously enhance the Services Configuration Management Database (CMDB), ensuring accuracy and alignment with operational realities.Work closely with Global Service Managers to proactively identify and resolve issues affecting specific countries or regions, ensuring consistency and high-quality service delivery.

Aambience Services stands at the forefront of innovation, delivering cutting-edge IT solutions, Robotic Process Automation (RPA), and comprehensive Business Process Outsourcing Services. Our distinctiveness lies in our unwavering commitment to challenge conventional practices, ignite inspiration, and craft revolutionary solutions. We cultivate trust-based relationships with our clients, grounded in quality and expertise, while ensuring exceptional experiences through outstanding customer service.Our team is comprised of seasoned professionals who are passionate about their work. They are the foundation of our vibrant corporate culture and serve as dependable partners in addressing our clients' challenges and needs. This commitment has fostered a diverse environment that enhances employee engagement and performance, driven by our core value of investing in and nurturing our people and teams.