Customer Service Representative - E Shop

Aambience Services specializes in business process outsourcing, technology services, and robotic process automation. The company is headquartered in Tavros, Athens, and is known for building client trust through consistent quality and expertise. Role overview The E Shop division seeks full-time Customer Service Representatives to join the on-site team at the Athens headquarters. This position centers on handling customer interactions over the phone and by email, ensuring each inquiry is managed with care and professionalism. Main responsibilities Respond to incoming customer calls and provide general information Resolve customer inquiries and offer solutions Document customer interactions accurately Deliver timely solutions or alternatives, track issues, and confirm resolution by phone and email Requirements Strong communication skills Responsible approach to work Ability to manage multiple tasks at once Location This is a full-time, on-site position based in Tavros, Athens, Attica, Greece.

Join Mercier Consultancy as a German Speaking Customer Service Representative and become a vital part of our Online Retail Department. In this dynamic position, you will deliver exceptional support to our German-speaking clientele, guiding them through our online retail platform and ensuring a flawless shopping journey.Your proficiency in German is essential as you address customer inquiries regarding product details, order management, returns, and overall support. By providing outstanding service, you will help us uphold customer satisfaction and loyalty in our e-commerce operations.Key ResponsibilitiesDeliver top-notch customer service in German via multiple communication channels, including phone, email, and chat.Assist customers with queries about products, order status, and shipping details.Effectively and professionally resolve customer issues and complaints.Maintain detailed records of customer interactions in our CRM system.Work closely with warehouse and logistics teams to guarantee timely order fulfillment.Collect customer feedback to aid in the continuous enhancement of our services and offerings.Stay informed about the latest trends and promotions in the online retail sector.

Join Mercier Consultancy as a Dutch Speaking Customer Service Representative for an innovative E-Learning Company based in Greece. This pivotal role involves delivering outstanding support to our Dutch-speaking clientele, guiding them through inquiries about our extensive range of online courses and educational resources.Your proficiency in Dutch will be essential as you interact with clients, helping them with questions related to course content, registration processes, and technical support. You will significantly contribute to enhancing our users' learning experiences, ensuring they receive the necessary assistance to thrive in their educational journeys.Key Responsibilities Provide exceptional customer service in Dutch through phone, email, and chat regarding e-learning inquiries Assist customers in navigating the online learning platform and resolving access issues Offer comprehensive information about course offerings, schedules, and registration Document customer interactions and feedback accurately within our CRM system Collaborate with our educational team to address complex inquiries and enhance user experience Collect customer feedback to continuously improve our e-learning products and services Stay updated on trends and advancements in online education

Join our dynamic team as a Czech Customer Support Representative for a prominent e-commerce company in Athens!Your Responsibilities: Engage with customers via chat and phone to provide top-notch support. Assist customers by answering how-to questions and resolving issues. Deliver exceptional experiences that leave customers satisfied.

Join a dynamic and leading e-commerce company as a Slovak Customer Support Representative! This exciting role involves engaging with customers through chat and phone, providing solutions, and ensuring a remarkable customer experience.Your Responsibilities:Interact with customers via chat and phone to provide supportAddress how-to inquiries effectivelyTroubleshoot various customer issuesDeliver exceptional customer experiences that foster loyalty

Are you a native Estonian speaker with exceptional communication abilities?We invite you to join a prominent e-commerce company as an Estonian Customer Support Representative!Your Responsibilities: Engage with customers via chat and phone Provide answers to how-to inquiries Assist customers in resolving issues Deliver an outstanding experience that customers appreciate

Join Mercier Consultancy, a dynamic company committed to excellence, as we seek a passionate German-Speaking Customer Service Representative for our Online Shopping Platforms Department. In this engaging entry-level position, you will deliver outstanding support to our German-speaking clientele, assisting with their online shopping inquiries and ensuring a smooth purchasing journey.Your proficiency in the German language will be pivotal as you navigate clients through our e-commerce platform, providing them with essential product information, tracking orders, and addressing any challenges they may face. You will be instrumental in enhancing customer satisfaction and loyalty within our online retail ecosystem.Key ResponsibilitiesProvide exceptional customer service in German via phone, email, and chat for online shopping inquiries.Assist customers with detailed product information, order tracking, and return processes.Efficiently resolve customer complaints and deliver timely solutions.Accurately document customer interactions in our CRM system.Collaborate with internal teams to ensure efficient order fulfillment and issue resolution.Collect and analyze customer feedback to enhance our services.Stay informed about current promotions, products, and e-commerce trends.

Join Mercier Consultancy as a Dutch Speaking Customer Support Representative in our dynamic Online Marketplace Platform Department! This essential position involves assisting our Dutch-speaking clients in navigating our innovative marketplace platform, ensuring they receive top-tier support that enhances their online buying and selling experiences. Your role is pivotal in delivering exceptional customer service and guidance at every step of their journey.If you are enthusiastic about e-commerce and excel in customer service within a fast-paced environment, this is the ideal opportunity for you. Become a part of our team and contribute to the evolution of online marketplaces!Responsibilities Handle customer inquiries in Dutch through phone, email, and chat communication channels. Provide assistance regarding account management, listings, and transactions on the marketplace platform. Log all customer interactions and resolutions accurately in our CRM system. Collaborate with various departments to troubleshoot and resolve complex issues. Educate clients on best practices for effectively utilizing the platform. Gather user feedback to inform service improvements and platform enhancements. Participate in ongoing training to stay informed on platform updates and features.

Are you a passionate Norwegian speaker eager to embark on a rewarding journey in customer support? If you thrive on assisting others and delivering exceptional experiences, we invite you to apply for the position of Norwegian Customer Support Representative at a prestigious e-commerce company. In this key role, you will be instrumental in providing top-notch support to customers, ensuring their shopping experience is seamless and enjoyable.Your Responsibilities:Engaging with customers via chat and phone to address inquiries and provide supportResponding to how-to questions with clarity and patienceTroubleshooting customer issues effectivelyCreating memorable experiences that customers truly appreciate

Are you a fluent Swedish speaker with outstanding communication skills?Join our team as a Swedish Customer Support Representative at a leading e-commerce company!Your Responsibilities:Engage with customers via chat and phoneProvide solutions to how-to questionsTroubleshoot customer issues effectivelyDeliver an exceptional experience that customers appreciate

Join Mercier Consultancy as a Dutch-Speaking Customer Service Representative in our Online Retail Department to provide exceptional support to our customers. In this pivotal entry-level position, you will assist Dutch-speaking clients with their online shopping needs, ensuring they have a seamless and enjoyable experience.Your expertise in the Dutch language will be crucial as you guide clients through our e-commerce platform, address order-related issues, and respond to inquiries regarding products and services. Your commitment to customer satisfaction will play a vital role in building loyalty and delivering positive experiences in our online retail setting.Key Responsibilities Deliver outstanding customer service in Dutch across various platforms, including phone, email, and chat Assist customers with questions about product availability, order tracking, and returns Resolve customer complaints and issues quickly and effectively Thoroughly document customer interactions in our CRM system Work closely with logistics and fulfillment teams to ensure timely delivery and outstanding service Collect customer feedback to enhance our retail services continually Stay updated on promotions, new products, and online retail trends

Join Mercier Consultancy as a passionate German Speaking Customer Service Representative in our Veterinary Services Department, supporting one of our esteemed clients. In this vital Entry Level position, you will offer empathetic and informed assistance to our German-speaking clientele, addressing inquiries regarding a variety of veterinary services for their cherished pets.Your proficiency in German will be essential as you aid pet owners with scheduling appointments, inquiries about services, and general pet care questions. You will be pivotal in ensuring that our clients receive exceptional care and support for their beloved animals.Key Responsibilities Deliver outstanding customer service in German through phone, email, and chat regarding veterinary services Assist clients with inquiries about pet health, available services, and appointment scheduling Address customer concerns and complaints compassionately and promptly Maintain accurate records of customer interactions within our CRM system Work closely with veterinary staff to ensure clients receive timely and precise information Collect and communicate customer feedback to enhance service delivery Stay updated on veterinary practices and the latest pet care advice

Role Overview Domino's Pizza in Athens is hiring a Customer Service Representative. This position serves as the first point of contact for customers, handling orders and answering questions. The role supports smooth operations and helps maintain Domino's standards for service and satisfaction. Main Responsibilities Take customer orders by phone or in person Respond to customer inquiries and provide accurate information Contribute to a positive dining and ordering experience Support team members in delivering friendly, efficient service

Join Mercier Consultancy as a Portuguese-Speaking Customer Service Representative for our esteemed client in the logistics and courier industry. In this essential position, you will deliver outstanding support to our Portuguese-speaking clientele by addressing inquiries related to logistics, shipping, and courier services.Your fluency in Portuguese will be critical as you assist clients in tracking shipments, resolving delivery challenges, and navigating our comprehensive logistics offerings. You will be instrumental in ensuring customer satisfaction and nurturing positive relationships within the logistics sector.Key ResponsibilitiesProvide exceptional customer service in Portuguese via phone, email, and chat regarding logistics and courier inquiriesSupport customers in tracking their shipments, managing deliveries, and exploring service optionsEfficiently resolve customer complaints and issues in a professional mannerThoroughly document customer interactions in our CRM systemCollaborate with logistics and operations teams to ensure swift resolution of issuesCollect customer feedback to enhance service offerings and overall customer experienceStay updated on industry trends and changes in logistics services

Join Mercier Consultancy as a Danish Speaking Customer Support Representative in our dynamic Streaming TV Services Department located in Greece! In this pivotal role, you will represent our Danish-speaking clientele, providing exceptional support and guidance related to their streaming services. Your fluency in Danish will facilitate effective communication and contribute to a positive customer experience.This position is perfect for those enthusiastic about entertainment and technology, thriving in a customer-focused setting. You will collaborate with clients to address inquiries, resolve issues, and enhance their overall experience with our streaming services.Key Responsibilities Deliver customer support in Danish via phone, email, and chat Assist clients with inquiries about their streaming services, subscriptions, and content availability Document client interactions and resolutions in our customer management system Work alongside internal teams to effectively resolve complex customer concerns Provide clients with information on features and best practices for utilizing our services Collect user feedback to drive service enhancement Engage in ongoing training to stay informed about product offerings and technical knowledge

Join Mercier Consultancy as a Dutch-Speaking Customer Service Representative in our Hotel Reservations & Hospitality Department. In this essential role, you will serve as the primary contact for our Dutch-speaking clientele, delivering outstanding support and assistance with hotel bookings and hospitality-related inquiries.Your proficiency in Dutch will be crucial in guiding customers through the reservation process, addressing queries regarding accommodations, and ensuring a smooth experience from initial contact to check-in. You will play a vital role in promoting our hotel services while prioritizing customer satisfaction.Key Responsibilities Deliver exceptional customer service in Dutch through phone, email, and chat regarding hotel reservations and hospitality-related questions. Assist clients with booking accommodations, fulfilling special requests, and modifying existing reservations. Provide information about hotel amenities, services, and local attractions. Accurately document all customer interactions in our CRM system. Work closely with hotel staff and management to resolve customer issues and maintain a high standard of service. Gather feedback from clients to enhance our hospitality services. Stay informed about hotel promotions and offerings to provide knowledgeable recommendations.

Join Mercier Consultancy as a German Speaking Customer Service Representative in our Public Transport Services Department. This essential entry-level position allows you to assist German-speaking customers with their inquiries about public transport services, ensuring they receive the vital information and support for their travel.Your fluency in German is crucial as you guide clients through schedules, ticketing, route questions, and detailed information about our transport services. Your dedication to exceptional customer service will significantly enhance customer satisfaction and promote the effective use of public transport.Key Responsibilities Deliver superior customer service in German via phone, email, and chat regarding public transport inquiries Assist customers with ticket purchases, service schedules, and updates Address and resolve customer concerns and complaints promptly and effectively Document customer interactions and maintain accurate records in our CRM system Collaborate with internal teams to ensure the seamless delivery of transport services Gather customer feedback to identify areas for service improvement Stay updated on public transport operations and local travel regulations

Join Binance, the world’s leading cryptocurrency exchange, as a Bilingual Customer Service Representative fluent in German and English. In this role, you will provide exceptional support to our diverse customer base, addressing inquiries and resolving issues with professionalism and efficiency. Your expertise in both languages will help bridge communication gaps and enhance our customers' experience.

Join Mercier Consultancy as a dedicated German Speaking Customer Service Representative in our Hotel Reservations & Hospitality Department. In this essential role, you will deliver outstanding service to our German-speaking clients by assisting them with hotel bookings and addressing their hospitality-related inquiries.Your fluency in German will empower you to provide tailored support, guiding customers through the reservation process, accommodating special requests, and resolving any challenges they may encounter during their stay. Your contribution will be pivotal in ensuring a memorable experience for our guests, enhancing their engagement with our services.Key Responsibilities Provide high-quality customer service in German via phone, email, and chat for hotel reservations and hospitality inquiries Assist clients in booking accommodations, offering detailed insights about our facilities and services Manage special requests and modifications to guarantee client satisfaction Accurately document customer interactions in our CRM system Collaborate with hotel management and staff to effectively meet client needs Collect customer feedback to enhance service offerings Stay informed about hospitality trends and promotions to make well-informed recommendations

Join Mercier Consultancy, a leader in financial services, as a proactive German Speaking Customer Service Representative within our Financial Department. In this vital position, you will deliver outstanding support to our German-speaking clientele, guiding them through inquiries regarding our diverse financial products and services.Your proficiency in German will be crucial as you assist clients in comprehending financial procedures, resolving concerns, and navigating our extensive offerings. As a key contributor, you will play an essential role in enhancing customer satisfaction while upholding the integrity and trustworthiness of our financial services.Key Responsibilities Provide prompt responses to customer inquiries in German about financial products and services through phone, email, and chat. Support clients with account management, transaction inquiries, and service-related queries. Address and resolve customer issues swiftly and professionally, maintaining a high level of customer satisfaction. Accurately document customer interactions in our CRM system. Collaborate effectively with financial advisors and internal teams to deliver optimal solutions. Collect and communicate customer feedback to enhance service offerings. Stay updated on financial regulations and product offerings to assist clients better.