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Customer Service Representative - Durable Medical Equipment

bump-healthRochester, New York, United States
On-site Full-time

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Experience Level

Experience

Qualifications

Position Qualifications:High School diploma or equivalent (Required)Exceptional phone and customer service skills (Required)Strong communication abilities (Required)Two years of experience in HME/DME and familiarity with medical terminology (Preferred)Prior data entry experience (Preferred)

About the job

Join a well-established and community-focused Durable Medical Equipment company in Rochester, NY, dedicated to providing exceptional service and high-quality products to our clients. Our team prides itself on delivering outstanding follow-up care in a supportive and friendly environment.

If you have experience in the following areas, we encourage you to apply today!

  • Insurance verification
  • Prior Authorization
  • Billing experience with Medicare, Medicaid, or Managed Care
  • Medical Office administration
  • Healthcare background
  • Experience with CPAP and Oxygen equipment

Key Responsibilities:

  • Greet patients both in-person and over the phone, while maintaining accurate patient records, processing orders, creating delivery tickets, and coordinating schedules.
  • Educate patients on the proper use and instructions for prescribed medical equipment and supplies.
  • Collaborate with healthcare professionals including doctors and nurses to ensure superior patient care.
  • Conduct intake processes, verify insurance, and determine service/product charges and coverage.
  • Process co-payments and record payment information accurately.
  • Gather compliant medical documentation for insurance billing.
  • Uphold operational standards by adhering to company policies and procedures.

About bump-health

At bump-health, we are committed to delivering top-notch Durable Medical Equipment and exceptional care to our clients in the Rochester area. We offer competitive wages and benefits in an environment that values support and camaraderie among our team members.

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