About the job
Join a well-established and community-focused Durable Medical Equipment company in Rochester, NY, dedicated to providing exceptional service and high-quality products to our clients. Our team prides itself on delivering outstanding follow-up care in a supportive and friendly environment.
If you have experience in the following areas, we encourage you to apply today!
- Insurance verification
- Prior Authorization
- Billing experience with Medicare, Medicaid, or Managed Care
- Medical Office administration
- Healthcare background
- Experience with CPAP and Oxygen equipment
Key Responsibilities:
- Greet patients both in-person and over the phone, while maintaining accurate patient records, processing orders, creating delivery tickets, and coordinating schedules.
- Educate patients on the proper use and instructions for prescribed medical equipment and supplies.
- Collaborate with healthcare professionals including doctors and nurses to ensure superior patient care.
- Conduct intake processes, verify insurance, and determine service/product charges and coverage.
- Process co-payments and record payment information accurately.
- Gather compliant medical documentation for insurance billing.
- Uphold operational standards by adhering to company policies and procedures.

