Customer Service Representative - Billing Office

Join our dynamic team as a Private Credit Officer at Finstrat Management, where you will leverage your strategic finance expertise to support our deal team in various critical functions including underwriting, due diligence, loan servicing, and ongoing portfolio management. This role is ideal for individuals with a robust understanding of credit structures tailored for investor-backed companies and who possess exceptional analytical and relationship-management skills. Loan Origination & Structuring: Conduct thorough evaluations of venture capital and private equity-backed companies to assess creditworthiness by analyzing financial statements, cap tables, investor profiles, and market dynamics.Design and originate diverse loan products such as venture debt, acquisition financing, growth capital, and working capital lines.Collaborate with cross-functional teams—including investment, legal, and operations—to finalize term sheets, secure credit approvals, and complete legal documentation. Due Diligence: Lead and coordinate comprehensive financial, legal, operational, and management due diligence for prospective borrowers.Evaluate company burn rates, revenue quality, unit economics, churn metrics, and customer concentration.Review corporate governance documents, capitalization structures, intellectual property status, and key contracts.Work closely with external legal counsel, third-party diligence providers, and internal stakeholders to validate underwriting assumptions. Loan Servicing & Portfolio Management: Oversee onboarding and disbursement processes for newly originated loans.Monitor loan performance, ensuring borrower compliance with covenants, financial reporting obligations, and key risk indicators.Manage periodic portfolio reviews, risk grading, and exposure analysis.Coordinate amendments, waivers, renewals, or restructurings as necessary.Act as the primary point of contact for borrowers post-closing, ensuring a high-quality client experience and proactive issue resolution. Relationship Management & Market Engagement: Foster and maintain relationships with startup founders, CFOs, VC/PE partners, and advisory networks to drive deal flow.Stay updated on market trends, sector developments, and capital market dynamics relevant to growth-stage lending.

Role Overview The Office Assistant for Gynecologic Oncology at Luminis Health supports daily operations in an ambulatory clinic setting in Annapolis, MD. This position focuses on welcoming patients, managing registration and scheduling, and assisting with a range of office tasks using a computerized practice management system. Maintaining patient medical records and ensuring confidentiality are key responsibilities. The Office Assistant also helps create a positive experience for patients, whether in person or over the phone, and works closely with physicians and other staff to keep the office running smoothly. Main Responsibilities Greet patients, register them accurately, and update information in the practice management system. Work with insurance companies and medical offices to secure referrals and verify coverage. Perform scanning and abstracting of documents as needed. Request and obtain patient records from other healthcare facilities when necessary. Handle incoming office calls, schedule appointments, relay messages, and direct calls appropriately. Support the daily business operations of the office. Qualifications High school diploma or GED required. Completion of an accredited training program preferred. At least one year of clerical or billing experience in a medical office preferred. Strong customer service background highly preferred. Certification Requirements If acting as a bilingual or multilingual interpreter, certification in Medical Interpretation is required. Working Conditions This role generally does not involve exposure to blood-borne pathogens. Reasonable accommodations are available for individuals with disabilities, in line with the Americans with Disabilities Act.

Role Overview The Office Assistant at Luminis Health plays a key part in supporting daily operations within an ambulatory care office in Annapolis, MD. This role involves greeting and registering patients, scheduling appointments, and managing check-outs using a computerized practice management system. Maintaining accurate patient records and ensuring steady patient flow are central to the position. The Office Assistant also handles medical records securely and works closely with physicians and staff to meet office goals. Strong customer service skills are essential, both in person and over the phone. Main Responsibilities Welcome and register patients using the practice management system. Communicate with insurance companies and other medical offices to secure referrals and confirm coverage. Scan and abstract documents as needed. Request and obtain patient records from hospitals and other medical offices. Answer and screen incoming calls, schedule appointments, take messages, and direct calls appropriately. Support daily business operations to help the office run smoothly. Requirements High school diploma or GED required. Completion of an accredited training program is preferred. At least one year of clerical or billing experience in a medical office is preferred. Strong customer service skills are highly desirable. Licenses and Certifications Certification in Medical Interpretation is required when serving as a bilingual or multilingual interpreter. Work Environment This position typically does not involve exposure to blood-borne pathogens. Luminis Health provides reasonable accommodations for individuals with disabilities, following the Americans with Disabilities Act.

Role overview The Office Assistant at Luminis Health in Annapolis, MD, plays a key part in supporting the daily operations of an ambulatory care practice. This position involves greeting patients, handling registrations, scheduling appointments, and assisting with patient checkouts using a computerized practice management system. Keeping patient medical records organized and contributing to a positive patient experience are central to this role. The Office Assistant works closely with physicians and the practice team, providing customer service both in person and over the phone to help maintain efficient patient flow. Main responsibilities Welcome patients and complete accurate registrations in the practice management system. Coordinate with insurance providers and other medical facilities for referrals and coverage verification. Scan and abstract documents to maintain electronic medical records. Request and collect patient records from other healthcare facilities as needed. Manage incoming calls, schedule appointments, take messages, and direct calls appropriately. Support daily business operations to help the practice run smoothly. Requirements High school diploma or GED required. Completion of an accredited training program is preferred. At least one year of clerical or billing experience in a medical office is favored. Strong customer service background is highly desirable. Licenses and certifications Certification in Medical Interpretation is required if performing bilingual or multilingual interpreter duties. Work environment and physical demands This role does not involve exposure to blood-borne pathogens. The physical demands and work environment described reflect typical conditions encountered while performing essential job functions. Reasonable accommodations can be made under the Americans with Disabilities Act to support individuals with disabilities in carrying out these responsibilities.

Role Overview The Office Assistant supports daily operations in an ambulatory care setting at Luminis Health. This role involves greeting patients, handling registration, scheduling appointments, and managing check-out using a computerized practice management system. Maintaining and protecting patient medical records is a key responsibility, along with helping ensure a smooth patient flow throughout the office. Strong customer service skills are essential, whether assisting patients in person or over the phone. Teamwork with colleagues and physicians helps create a welcoming, efficient workplace. Main Responsibilities Welcome patients and complete accurate registration in the practice management system. Coordinate with insurance companies and other medical offices to obtain referrals and confirm coverage. Perform scanning and abstracting of documents as needed. Request and manage patient records from other offices and hospitals as required. Answer incoming calls, schedule appointments, take messages, and direct calls appropriately. Carry out daily business operations to support office efficiency. Education and Experience High school diploma or GED required. Graduation from an accredited training program is preferred. At least one year of clerical or billing experience in a medical office is preferred. Experience in customer service is highly preferred. Licenses and Certifications Certification in Medical Interpretation is required for those serving as bilingual or multilingual interpreters. Working Conditions This position involves minimal exposure to blood-borne pathogens. Physical demands and work environment are typical for an ambulatory care office. Reasonable accommodations are available in accordance with the Americans with Disabilities Act to support individuals with disabilities in performing essential job functions.

Role overview The Office Assistant at Luminis Health plays a key part in supporting daily operations within ambulatory care offices located in Odenton, Annapolis, Bowie, and Pasadena, MD. This position blends front-desk responsibilities with general administrative tasks. Office Assistants greet and register patients, manage records, and help coordinate schedules. Using a computerized practice management system, they ensure patient information stays accurate and up to date. The role requires strong customer service skills, both in person and over the phone, and involves close collaboration with physicians and office staff to keep operations running smoothly. Main responsibilities Greet patients, register them in the practice management system, and coordinate with insurance companies and other medical offices to secure referrals and confirm coverage. Scan and abstract medical documents as needed for patient records. Obtain patient records from outside medical offices and hospitals when necessary. Manage incoming calls by screening inquiries, scheduling appointments, taking messages, and directing calls to the appropriate staff members. Assist with daily business operations to help maintain office efficiency.

Role Overview Luminis Health is seeking an Office Assistant for the Pre-Anesthesia Testing team in Annapolis, MD. This role supports an ambulatory healthcare office, handling a mix of administrative and patient-facing tasks. The Office Assistant helps maintain efficient patient flow, manages records, and delivers attentive customer service both in person and over the phone. Close collaboration with physicians and other practice staff is part of daily work. Main Responsibilities Greet patients and register them accurately using the practice management system. Communicate with insurance companies and other medical offices for referrals and coverage verification. Scan and abstract documents as needed. Retrieve patient records from other offices and hospitals when required. Answer incoming calls, schedule appointments, take messages, and direct calls appropriately. Support daily business operations to keep the office running smoothly. Requirements High school diploma or GED required. Graduation from an accredited training program is preferred. At least one year of clerical or billing experience in a medical office is preferred. Strong background in customer service is highly preferred. Licenses and Certifications Certification in Medical Interpretation is required if serving as a bilingual or multilingual interpreter. Work Environment and Physical Demands This position involves minimal exposure to blood-borne pathogens. The physical requirements and work environment are typical for this type of office role. Luminis Health provides reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act.

Role overview The Office Assistant for the Pulmonary Specialists team at Luminis Health in Annapolis, MD supports the daily operations of an ambulatory office. This position handles patient registration, appointment scheduling, and checkout using a computerized practice management system. The Office Assistant manages patient records, maintains workflow, and delivers attentive customer service both in person and over the phone. Close collaboration with physicians and staff helps ensure a positive experience for patients. Main responsibilities Greet and register patients, entering accurate information into the practice management system. Communicate with insurance companies and healthcare facilities to obtain referrals and verify insurance coverage. Scan and abstract documents as needed. Request patient records from hospitals and other providers when required. Answer and screen incoming calls, schedule appointments, take messages, and route calls appropriately. Assist with daily business operations to support smooth office functioning. Requirements High school diploma or GED required. Completion of an accredited training program is preferred. At least one year of clerical or billing experience in a medical office is preferred. Strong customer service background is highly preferred. Licenses and certifications Certification in Medical Interpretation is required if serving as a bilingual or multilingual interpreter. Working conditions This role involves minimal exposure to blood-borne pathogens. Physical demands and the work environment are typical for an ambulatory office setting. Luminis Health provides reasonable accommodations in accordance with the Americans with Disabilities Act to support individuals with disabilities in performing essential job functions.

Role Overview Luminis Health seeks a Security Officer for its Annapolis, MD Medical Center. This role focuses on protecting patients, visitors, and staff by maintaining a safe and secure environment throughout the facility. Key Responsibilities Monitor all areas of the Medical Center to identify and address safety concerns. Conduct regular surveillance rounds and document findings using radio and written reports. Follow established safety protocols and maintain compliance with Maryland state security regulations. Operate and monitor CCTV systems, especially while assigned to the Control Center. Respond quickly and calmly during emergencies, including assisting with patient restraints and disaster plan execution. Keep leadership informed of any incidents or emergencies as they arise. What Success Looks Like Consistent presence and vigilance across the Medical Center. Clear, timely communication with team members and leadership. Accurate recordkeeping and adherence to all protocols and regulations. Effective response to emergencies, supporting both safety and hospital procedures.

Role Overview Luminis Health is seeking an Evening Security Officer for its Annapolis, MD Medical Center. This role focuses on protecting patients, visitors, and staff by maintaining a secure environment throughout the facility. Key Responsibilities Monitor the medical center to identify and prevent safety hazards. Conduct regular surveillance rounds across assigned areas. Communicate clearly with team members and other staff. Follow established security protocols at all times. Respond quickly and appropriately to emergencies. Impact This position helps ensure a safe and welcoming atmosphere for everyone at the medical center during evening hours.

Evening Security Officer – Annapolis, MD About the Role Luminis Health seeks an Evening Security Officer to help protect patients, visitors, and staff at Anne Arundel Medical Center. This position focuses on maintaining a safe environment by monitoring the facility, identifying potential hazards, and responding to emergencies. Key Responsibilities Conduct regular surveillance rounds throughout the hospital to maintain safety and security. Communicate promptly using radio and other methods. Meet Maryland Department of State Police Licensing (MDSPLD) requirements, including application, certification, and ongoing training. Monitor CCTV feeds from the Control Center, watch for suspicious activity, and maintain accurate logs and correspondence as required by policy. Respond quickly to emergencies, assist with patient restraints when needed, and help carry out disaster plans while keeping leadership informed. Work alongside healthcare professionals to support a secure environment and promote a culture of safety. Accessibility Luminis Health provides reasonable accommodations to enable individuals with disabilities to perform essential job functions.

Role overview The Vice President of Philanthropy & Chief Development Officer at Luminis Health plays a central part in guiding the organization’s philanthropic direction. This executive leads both the vision and daily execution of fundraising activities, supporting Luminis Health’s mission to provide high-quality health care. The role focuses on expanding philanthropic efforts that benefit the broader community. What you will do Develop and carry out the organization’s philanthropic strategy Lead, inspire, and manage development teams Establish and nurture relationships with donors, partners, and key stakeholders Oversee fundraising programs that deliver measurable results for the community Location This executive position is based in Annapolis, MD and Lanham, MD.

Role Overview Luminis Health is hiring a Full-Time Security Officer for daytime shifts at Anne Arundel Medical Center in Annapolis, MD. This position plays a key role in protecting patients, visitors, and staff by maintaining a safe and secure environment throughout the facility. Main Responsibilities Conduct regular security rounds across the medical center to identify and address potential risks. Monitor communication systems to stay informed and respond quickly to incidents. Act as the first responder during emergencies, taking prompt and effective action. Follow all Maryland Department of State Police Licensing requirements to ensure compliance. What Matters Here This role calls for vigilance, reliability, and a commitment to safety. Security Officers serve as a visible presence and a first line of response, helping everyone in the facility feel secure.

Role Overview Luminis Health is seeking a Full-Time Night Security Officer for its Annapolis, MD Medical Center. This position helps protect patients, visitors, and staff by maintaining a safe and secure environment throughout the facility during nighttime hours. Main Responsibilities Monitor the premises to identify and prevent security risks or hazards. Conduct regular surveillance rounds across assigned areas. Respond promptly and calmly to emergency situations as they arise. Maintain open communication using radios, phones, or other channels as needed. Document activities and incidents in detailed security logs. Location Annapolis, MD

Role overview The Senior Vice President & Chief Nursing Officer (CNO) at Luminis Health is the senior nursing executive responsible for all nursing and patient care services across the organization. This leader oversees strategic, clinical, and operational functions for nursing in both Annapolis and Lanham, MD facilities. Main responsibilities Lead nursing and patient care services at the highest organizational level. Advance clinical excellence and nursing practices throughout the health system. Strengthen care delivery systems and improve patient experiences. Promote workforce engagement, quality, safety, and financial performance. Develop and maintain a unified professional practice model for nursing. Encourage shared governance and implement evidence-based care that aligns with organizational goals. Work closely with executive leadership to ensure operational effectiveness, standardization, and alignment across all sites. What success looks like Demonstrated leadership in diverse clinical environments. Ability to engage and unify stakeholders with varying perspectives and workflows. Drive a shared vision for patient care, quality, safety, and operational efficiency. Location This position is based in Annapolis, MD and Lanham, MD.

Role Overview Luminis Health is hiring a full-time evening Security Officer for Anne Arundel Medical Center in Annapolis, MD. This role focuses on maintaining a safe and secure environment for patients, visitors, and staff. Security Officers support hospital operations by staying alert and taking proactive safety steps throughout each shift. Key Responsibilities Conduct regular surveillance rounds across the facility, using radio and manual logs to document activity and ensure safety. Follow all licensing and training requirements established by the Maryland Department of State Police. Monitor CCTV systems and keep detailed records during Control Center assignments. Respond quickly to emergencies, provide assistance as needed, and help carry out disaster plans with hospital leadership. Accessibility Reasonable accommodations are available to help individuals with disabilities perform essential job functions.

Role Overview Security Officers at Luminis Health help maintain a safe environment for patients, visitors, and staff across the Medical Center in Annapolis, MD. This position is available for both full-time and part-time schedules, with openings across all shifts. Main Responsibilities Conduct regular safety surveillance rounds to protect people and property, using clear communication across multiple channels. Follow Maryland Department of State Police Licensing requirements, including fingerprinting and ongoing training. Monitor CCTV feeds and keep detailed logs while working in the Control Center. Adhere to established security protocols at all times. Respond quickly and effectively to emergencies, assist with patient restraints if needed, and carry out disaster response plans while keeping leadership updated. Accessibility Luminis Health provides reasonable accommodations so individuals with disabilities can perform the essential functions of this role.

Role Overview Luminis Health seeks a full-time Security Officer for the night shift at our Annapolis, MD medical center. This position helps maintain a safe environment for patients, visitors, and staff. Main Responsibilities Monitor the facility to identify and prevent security hazards. Conduct regular surveillance rounds throughout the medical center. Maintain clear communication using assigned channels. Follow all licensing and training requirements. When assigned to the Control Center, monitor CCTV feeds for suspicious activity and keep detailed logs according to policy. Respond quickly and effectively to emergencies, including assisting with patient restraints if needed. Carry out disaster response plans and notify leadership of critical incidents. Location and Shift Details Location: Annapolis, MD Schedule: Full-time, night shift

The Security Officer at Doctors Community Medical Center plays a key part in maintaining a safe environment for patients, visitors, and staff. This role centers on monitoring the facility, identifying potential risks, and taking action to address safety concerns as they arise. Main responsibilities Conduct regular surveillance rounds throughout the medical center Communicate clearly using radio, phone, and written logs Adhere to all established safety protocols Respond promptly to emergencies and assist with patient restraint when required Help implement disaster plans as needed Maintain a calm, professional presence in all situations Location and shifts This position is based in Annapolis, MD. Day and evening shifts are available. The role is PRN (as needed), offering flexibility in scheduling.