Customer Service Representative - Billing Office

Role overview The Customer Service Representative in the Billing Office at Luminis Health helps clients understand and resolve billing matters for services billed by the Luminis Health Professional Business Office. This role involves explaining insurance responsibilities, discussing self-pay options, and guiding customers through their financial obligations. Representatives also collect payments by phone, arrange payment plans, and coordinate with accounts in bad debt. The position reviews eligibility for state or local assistance programs, including Luminis Health's own financial aid, using established collection practices while aiming to deliver strong customer service. Main responsibilities Answer incoming customer calls, document each interaction, and make outbound calls to resolve issues, providing updates on progress and expected completion. Respond to questions about billing, refunds, insurance claims, self-pay, and bad debt balances. Act as a liaison between customers and internal billing teams or bad debt vendors to resolve discrepancies, update bankruptcy records, and process self-pay adjustments according to policy. Verify and update patient and guarantor demographic information, insurance details, and account status in the billing system. Assist patients and guarantors with Medical Financial Assistance applications, determine eligibility, and process applications as required. Support patients applying for state or federal medical financial assistance programs. Collect pre-service payments and self-pay balances, or arrange payment plans in line with policy. Manage self-pay and bad debt collection queues to reduce accounts receivable and prevent bad debt write-offs. Update statement holds, oversee statement processing, and handle requests for itemized bills or statements. Perform other duties as assigned. Qualifications No specific qualifications were listed in the source description.

Join our dynamic team as a Customer Service Representative at Domino's Pizza! We are looking for enthusiastic individuals who are passionate about providing exceptional customer service. In this role, you will be the first point of contact for our customers, addressing their needs and ensuring their satisfaction. If you thrive in a fast-paced environment and enjoy interacting with people, this opportunity is perfect for you!

Join our dynamic team as a Customer Service Representative specializing in Healthcare Administration. In this pivotal role, you will be the first point of contact for our valued members, providing exceptional support and assistance with their healthcare needs. Your contributions will help ensure a seamless experience for our clients, enhancing their satisfaction and engagement with our services.

Join Domino's, a leader in the pizza industry, as a Customer Service Representative! In this dynamic role, you will be the face of our brand, providing exceptional service to our customers while ensuring their orders are processed efficiently and accurately. Your ability to communicate effectively and handle customer inquiries will play a crucial role in enhancing their experience with us.

The Patient Account Representative at Luminis Health works in the Central Billing Office in Annapolis, MD. This position centers on processing and submitting patient charges, handling billing services, and supporting both internal teams and external clients. Most communication takes place by phone, so clear and professional interaction is essential. Key Responsibilities Practice Management Software: Update facility files and patient demographics in billing system databases. Ensure accuracy in charge and payment batches, bank deposits, and reconciliations. Edit claims and manage claim notes. Insurance Processing: Post charges, payments, and adjustments. Address unpostable items, manage credit and collection lists, and apply kick codes. Use coding knowledge as required. Account Organization: Track, file, and document correspondence to maintain accurate collections and follow-up records. Technical Skills: Use Outlook for email and navigate Microsoft Word and Excel for daily work. Collections: Respond to patient billing and insurance questions, resolving financial issues in a timely manner. Billing Interpretation: Interpret billing slips and use the athena workflow dashboard as part of daily tasks. Business Operations: Complete payment and deposit batches with correct fund allocation. Review patient invoices and claims for accuracy before submission. Understand month-end productivity and statistical reports, as well as financial policies such as cash discounts, payment plans, and sliding fee schedules. Customer Service: Prepare account history for physician review or for transfer to collection agencies when needed. Communication: Answer patient calls efficiently, using proper telephone etiquette and maintaining privacy for protected health information. Professionalism: Maintain a positive, reliable, and professional attitude within the team and workplace. Accessibility Luminis Health provides reasonable accommodations to help individuals with disabilities perform the essential functions of this role.

Role Overview Rexel is hiring a Counter Sales Representative in Annapolis. This position serves as the first point of contact for customers, helping them select products and ensuring a positive experience at the sales counter. What You Will Do Assist customers at the counter with product selection and questions Process sales transactions accurately and efficiently Maintain a welcoming and organized counter area What We’re Looking For Enthusiasm for customer service Strong communication skills Team-oriented attitude

Luminis Health is hiring an Office Assistant to join the Pre-Anesthesia Testing team in Annapolis, MD. This position supports an ambulatory healthcare office, balancing administrative duties with direct patient interaction. The Office Assistant plays a key role in keeping patient flow on track, maintaining records, and providing customer service both face-to-face and over the phone. Daily work involves close coordination with physicians and other staff members. Main responsibilities Welcome patients and complete registration using the practice management system. Handle communication with insurance companies and other medical offices for referrals and verifying coverage. Scan and abstract documents as needed for patient records. Retrieve patient records from other offices or hospitals when requested. Answer incoming calls, schedule appointments, take messages, and direct calls appropriately. Assist with daily business operations to support smooth office functioning. Requirements High school diploma or GED required. Completion of an accredited training program preferred. At least one year of clerical or billing experience in a medical office is preferred. Strong customer service experience is highly preferred. Licenses and certifications Certification in Medical Interpretation is required if serving as a bilingual or multilingual interpreter. Work environment and physical demands This role has minimal exposure to blood-borne pathogens. Physical requirements and work environment are typical for an office-based healthcare position. Luminis Health provides reasonable accommodations for individuals with disabilities as required by the Americans with Disabilities Act.

Join our dynamic team as a Part-Time Retail Representative where you'll play a crucial role in providing excellent customer service and representing our brand in retail environments. Your responsibilities will include engaging with customers, assisting with product displays, and ensuring our products are showcased effectively. This position offers a chance to work in a fast-paced environment and interact with diverse customers.

Join our dynamic team as a Private Credit Officer at Finstrat Management, where you will leverage your strategic finance expertise to support our deal team in various critical functions including underwriting, due diligence, loan servicing, and ongoing portfolio management. This role is ideal for individuals with a robust understanding of credit structures tailored for investor-backed companies and who possess exceptional analytical and relationship-management skills. Loan Origination & Structuring: Conduct thorough evaluations of venture capital and private equity-backed companies to assess creditworthiness by analyzing financial statements, cap tables, investor profiles, and market dynamics.Design and originate diverse loan products such as venture debt, acquisition financing, growth capital, and working capital lines.Collaborate with cross-functional teams—including investment, legal, and operations—to finalize term sheets, secure credit approvals, and complete legal documentation. Due Diligence: Lead and coordinate comprehensive financial, legal, operational, and management due diligence for prospective borrowers.Evaluate company burn rates, revenue quality, unit economics, churn metrics, and customer concentration.Review corporate governance documents, capitalization structures, intellectual property status, and key contracts.Work closely with external legal counsel, third-party diligence providers, and internal stakeholders to validate underwriting assumptions. Loan Servicing & Portfolio Management: Oversee onboarding and disbursement processes for newly originated loans.Monitor loan performance, ensuring borrower compliance with covenants, financial reporting obligations, and key risk indicators.Manage periodic portfolio reviews, risk grading, and exposure analysis.Coordinate amendments, waivers, renewals, or restructurings as necessary.Act as the primary point of contact for borrowers post-closing, ensuring a high-quality client experience and proactive issue resolution. Relationship Management & Market Engagement: Foster and maintain relationships with startup founders, CFOs, VC/PE partners, and advisory networks to drive deal flow.Stay updated on market trends, sector developments, and capital market dynamics relevant to growth-stage lending.

About the Role Rexel Inc. is hiring a Counter Sales Representative in Annapolis. This full-time position centers on direct customer interaction at our sales counter. The role involves answering questions, sharing product details, processing orders, and supporting the sales team to ensure customers have a positive experience.

Role overview The Office Assistant for Gynecologic Oncology at Luminis Health supports the daily operations of an ambulatory clinic in Annapolis, MD. This position centers on greeting patients, handling registration and scheduling, and managing a variety of office tasks through a computerized practice management system. Maintaining accurate and confidential patient medical records is a key part of the role. The Office Assistant works closely with physicians and staff to keep the clinic running efficiently, and helps ensure a welcoming experience for patients both in person and over the phone. Main responsibilities Welcome patients, register them accurately, and update their information in the practice management system. Coordinate with insurance companies and medical offices to secure referrals and verify coverage. Scan and abstract documents as needed. Request and obtain patient records from other healthcare facilities when required. Answer incoming calls, schedule appointments, relay messages, and direct calls appropriately. Support the daily business operations of the office. Requirements High school diploma or GED required. Completion of an accredited training program is preferred. At least one year of clerical or billing experience in a medical office preferred. Strong customer service background highly preferred. Certification Certification in Medical Interpretation is required for those acting as a bilingual or multilingual interpreter. Working conditions This position typically does not involve exposure to blood-borne pathogens. Luminis Health provides reasonable accommodations for individuals with disabilities, consistent with the Americans with Disabilities Act.

Role Overview The Office Assistant at Luminis Health plays a key part in supporting daily operations within an ambulatory care office in Annapolis, MD. This role involves greeting and registering patients, scheduling appointments, and managing check-outs using a computerized practice management system. Maintaining accurate patient records and ensuring steady patient flow are central to the position. The Office Assistant also handles medical records securely and works closely with physicians and staff to meet office goals. Strong customer service skills are essential, both in person and over the phone. Main Responsibilities Welcome and register patients using the practice management system. Communicate with insurance companies and other medical offices to secure referrals and confirm coverage. Scan and abstract documents as needed. Request and obtain patient records from hospitals and other medical offices. Answer and screen incoming calls, schedule appointments, take messages, and direct calls appropriately. Support daily business operations to help the office run smoothly. Requirements High school diploma or GED required. Completion of an accredited training program is preferred. At least one year of clerical or billing experience in a medical office is preferred. Strong customer service skills are highly desirable. Licenses and Certifications Certification in Medical Interpretation is required when serving as a bilingual or multilingual interpreter. Work Environment This position typically does not involve exposure to blood-borne pathogens. Luminis Health provides reasonable accommodations for individuals with disabilities, following the Americans with Disabilities Act.

Role overview The Office Assistant at Luminis Health in Annapolis, MD, plays a key part in supporting the daily operations of an ambulatory care practice. This position involves greeting patients, handling registrations, scheduling appointments, and assisting with patient checkouts using a computerized practice management system. Keeping patient medical records organized and contributing to a positive patient experience are central to this role. The Office Assistant works closely with physicians and the practice team, providing customer service both in person and over the phone to help maintain efficient patient flow. Main responsibilities Welcome patients and complete accurate registrations in the practice management system. Coordinate with insurance providers and other medical facilities for referrals and coverage verification. Scan and abstract documents to maintain electronic medical records. Request and collect patient records from other healthcare facilities as needed. Manage incoming calls, schedule appointments, take messages, and direct calls appropriately. Support daily business operations to help the practice run smoothly. Requirements High school diploma or GED required. Completion of an accredited training program is preferred. At least one year of clerical or billing experience in a medical office is favored. Strong customer service background is highly desirable. Licenses and certifications Certification in Medical Interpretation is required if performing bilingual or multilingual interpreter duties. Work environment and physical demands This role does not involve exposure to blood-borne pathogens. The physical demands and work environment described reflect typical conditions encountered while performing essential job functions. Reasonable accommodations can be made under the Americans with Disabilities Act to support individuals with disabilities in carrying out these responsibilities.

Role overview The Office Assistant at Luminis Health supports daily operations in an ambulatory care setting, working from locations in Annapolis and Lanham, MD. Key tasks include greeting patients, handling registration and check-out, and scheduling appointments using a computerized practice management system. Protecting and maintaining patient medical records is an important part of this role. The Office Assistant helps keep patient flow smooth and provides customer service both in person and by phone. Collaboration with colleagues and physicians is essential to create a welcoming and efficient office environment. Main responsibilities Welcome patients and complete accurate registration in the practice management system. Coordinate with insurance companies and other medical offices to obtain referrals and confirm coverage. Scan and abstract documents as needed. Request and manage patient records from other offices and hospitals when required. Answer incoming calls, schedule appointments, take messages, and direct calls as appropriate. Support daily business operations to help maintain office efficiency. Education and experience High school diploma or GED required. Graduation from an accredited training program is preferred. At least one year of clerical or billing experience in a medical office is preferred. Customer service experience is highly preferred. Licenses and certifications Certification in Medical Interpretation is required for those serving as bilingual or multilingual interpreters. Working conditions This position involves minimal exposure to blood-borne pathogens. Physical demands and the work environment are typical for an ambulatory care office. Reasonable accommodations are available under the Americans with Disabilities Act to support individuals with disabilities in performing essential job functions.

Role overview The Office Assistant at Luminis Health plays a key part in supporting daily operations within ambulatory care offices located in Odenton, Annapolis, Bowie, and Pasadena, MD. This position blends front-desk responsibilities with general administrative tasks. Office Assistants greet and register patients, manage records, and help coordinate schedules. Using a computerized practice management system, they ensure patient information stays accurate and up to date. The role requires strong customer service skills, both in person and over the phone, and involves close collaboration with physicians and office staff to keep operations running smoothly. Main responsibilities Greet patients, register them in the practice management system, and coordinate with insurance companies and other medical offices to secure referrals and confirm coverage. Scan and abstract medical documents as needed for patient records. Obtain patient records from outside medical offices and hospitals when necessary. Manage incoming calls by screening inquiries, scheduling appointments, taking messages, and directing calls to the appropriate staff members. Assist with daily business operations to help maintain office efficiency.

Role overview The Office Assistant for the Pulmonary Specialists team at Luminis Health in Annapolis, MD supports the daily operations of an ambulatory office. This position handles patient registration, appointment scheduling, and checkout using a computerized practice management system. The Office Assistant manages patient records, maintains workflow, and delivers attentive customer service both in person and over the phone. Close collaboration with physicians and staff helps ensure a positive experience for patients. Main responsibilities Greet and register patients, entering accurate information into the practice management system. Communicate with insurance companies and healthcare facilities to obtain referrals and verify insurance coverage. Scan and abstract documents as needed. Request patient records from hospitals and other providers when required. Answer and screen incoming calls, schedule appointments, take messages, and route calls appropriately. Assist with daily business operations to support smooth office functioning. Requirements High school diploma or GED required. Completion of an accredited training program is preferred. At least one year of clerical or billing experience in a medical office is preferred. Strong customer service background is highly preferred. Licenses and certifications Certification in Medical Interpretation is required if serving as a bilingual or multilingual interpreter. Working conditions This role involves minimal exposure to blood-borne pathogens. Physical demands and the work environment are typical for an ambulatory office setting. Luminis Health provides reasonable accommodations in accordance with the Americans with Disabilities Act to support individuals with disabilities in performing essential job functions.

Role overview The Security Officer at Luminis Health in Annapolis, MD plays a key part in maintaining a safe environment for patients, visitors, and staff within the Medical Center. The position centers on facility protection and upholding security standards throughout the hospital. Key responsibilities Monitor all areas of the Medical Center to identify and address safety concerns. Conduct regular surveillance rounds, documenting findings through radio and written reports. Follow established safety protocols and comply with Maryland state security regulations. Operate and monitor CCTV systems, particularly when assigned to the Control Center. Respond promptly and calmly during emergencies, including assisting with patient restraints and disaster plan procedures. Inform leadership of incidents or emergencies as they occur. What success looks like Maintaining a consistent and vigilant presence across the Medical Center. Communicating clearly and promptly with team members and leadership. Keeping accurate records and following all protocols and regulations. Responding effectively to emergencies while supporting hospital procedures and safety.

Role overview The Evening Security Officer at Luminis Health in Annapolis, MD plays a key part in maintaining safety across the medical center. The position centers on protecting patients, visitors, and staff by supporting a secure environment throughout the facility during evening hours. What you will do Monitor the medical center to identify and prevent safety hazards. Conduct regular surveillance rounds in assigned areas. Communicate clearly with team members and other staff members. Follow established security protocols at all times. Respond quickly and appropriately to emergencies. Impact This role helps create a safe and welcoming atmosphere for everyone in the medical center during evening shifts. Security Officers contribute directly to the well-being of the hospital community by maintaining vigilance and responding to incidents as needed.

Luminis Health is hiring an Evening Security Officer for Anne Arundel Medical Center in Annapolis, MD. This role centers on keeping patients, visitors, and staff safe by monitoring the hospital grounds, identifying risks, and responding to emergencies as they arise. What you will do Patrol hospital areas regularly to ensure safety and security, using radio and other communication tools for prompt updates. Meet all Maryland Department of State Police Licensing Division (MDSPLD) requirements, including completing the application process, maintaining certification, and attending ongoing training sessions. Monitor security cameras in the Control Center, watch for unusual or suspicious activity, and keep detailed logs and correspondence in line with hospital policy. Respond immediately to emergencies, assist with patient restraints when necessary, and help execute disaster plans while keeping leadership informed. Collaborate with healthcare teams to support a secure environment and contribute to a culture of safety throughout the facility. Requirements Ability to meet MDSPLD licensing and training standards. Strong communication skills and readiness to respond quickly in urgent situations. Accessibility Luminis Health offers reasonable accommodations to help individuals with disabilities perform essential job duties.

Role overview The Vice President of Philanthropy & Chief Development Officer at Luminis Health plays a central part in guiding the organization’s philanthropic direction. This executive leads both the vision and daily execution of fundraising activities, supporting Luminis Health’s mission to provide high-quality health care. The role focuses on expanding philanthropic efforts that benefit the broader community. What you will do Develop and carry out the organization’s philanthropic strategy Lead, inspire, and manage development teams Establish and nurture relationships with donors, partners, and key stakeholders Oversee fundraising programs that deliver measurable results for the community Location This executive position is based in Annapolis, MD and Lanham, MD.