Customer Service Representative - Billing Office

Luminis Health is hiring an Office Assistant to join the Pre-Anesthesia Testing team in Annapolis, MD. This position supports an ambulatory healthcare office, balancing administrative duties with direct patient interaction. The Office Assistant plays a key role in keeping patient flow on track, maintaining records, and providing customer service both face-to-face and over the phone. Daily work involves close coordination with physicians and other staff members. Main responsibilities Welcome patients and complete registration using the practice management system. Handle communication with insurance companies and other medical offices for referrals and verifying coverage. Scan and abstract documents as needed for patient records. Retrieve patient records from other offices or hospitals when requested. Answer incoming calls, schedule appointments, take messages, and direct calls appropriately. Assist with daily business operations to support smooth office functioning. Requirements High school diploma or GED required. Completion of an accredited training program preferred. At least one year of clerical or billing experience in a medical office is preferred. Strong customer service experience is highly preferred. Licenses and certifications Certification in Medical Interpretation is required if serving as a bilingual or multilingual interpreter. Work environment and physical demands This role has minimal exposure to blood-borne pathogens. Physical requirements and work environment are typical for an office-based healthcare position. Luminis Health provides reasonable accommodations for individuals with disabilities as required by the Americans with Disabilities Act.

Role overview The Office Assistant for Gynecologic Oncology at Luminis Health supports the daily operations of an ambulatory clinic in Annapolis, MD. This position centers on greeting patients, handling registration and scheduling, and managing a variety of office tasks through a computerized practice management system. Maintaining accurate and confidential patient medical records is a key part of the role. The Office Assistant works closely with physicians and staff to keep the clinic running efficiently, and helps ensure a welcoming experience for patients both in person and over the phone. Main responsibilities Welcome patients, register them accurately, and update their information in the practice management system. Coordinate with insurance companies and medical offices to secure referrals and verify coverage. Scan and abstract documents as needed. Request and obtain patient records from other healthcare facilities when required. Answer incoming calls, schedule appointments, relay messages, and direct calls appropriately. Support the daily business operations of the office. Requirements High school diploma or GED required. Completion of an accredited training program is preferred. At least one year of clerical or billing experience in a medical office preferred. Strong customer service background highly preferred. Certification Certification in Medical Interpretation is required for those acting as a bilingual or multilingual interpreter. Working conditions This position typically does not involve exposure to blood-borne pathogens. Luminis Health provides reasonable accommodations for individuals with disabilities, consistent with the Americans with Disabilities Act.

Role Overview The Office Assistant at Luminis Health plays a key part in supporting daily operations within an ambulatory care office in Annapolis, MD. This role involves greeting and registering patients, scheduling appointments, and managing check-outs using a computerized practice management system. Maintaining accurate patient records and ensuring steady patient flow are central to the position. The Office Assistant also handles medical records securely and works closely with physicians and staff to meet office goals. Strong customer service skills are essential, both in person and over the phone. Main Responsibilities Welcome and register patients using the practice management system. Communicate with insurance companies and other medical offices to secure referrals and confirm coverage. Scan and abstract documents as needed. Request and obtain patient records from hospitals and other medical offices. Answer and screen incoming calls, schedule appointments, take messages, and direct calls appropriately. Support daily business operations to help the office run smoothly. Requirements High school diploma or GED required. Completion of an accredited training program is preferred. At least one year of clerical or billing experience in a medical office is preferred. Strong customer service skills are highly desirable. Licenses and Certifications Certification in Medical Interpretation is required when serving as a bilingual or multilingual interpreter. Work Environment This position typically does not involve exposure to blood-borne pathogens. Luminis Health provides reasonable accommodations for individuals with disabilities, following the Americans with Disabilities Act.

Role overview The Office Assistant at Luminis Health in Annapolis, MD, plays a key part in supporting the daily operations of an ambulatory care practice. This position involves greeting patients, handling registrations, scheduling appointments, and assisting with patient checkouts using a computerized practice management system. Keeping patient medical records organized and contributing to a positive patient experience are central to this role. The Office Assistant works closely with physicians and the practice team, providing customer service both in person and over the phone to help maintain efficient patient flow. Main responsibilities Welcome patients and complete accurate registrations in the practice management system. Coordinate with insurance providers and other medical facilities for referrals and coverage verification. Scan and abstract documents to maintain electronic medical records. Request and collect patient records from other healthcare facilities as needed. Manage incoming calls, schedule appointments, take messages, and direct calls appropriately. Support daily business operations to help the practice run smoothly. Requirements High school diploma or GED required. Completion of an accredited training program is preferred. At least one year of clerical or billing experience in a medical office is favored. Strong customer service background is highly desirable. Licenses and certifications Certification in Medical Interpretation is required if performing bilingual or multilingual interpreter duties. Work environment and physical demands This role does not involve exposure to blood-borne pathogens. The physical demands and work environment described reflect typical conditions encountered while performing essential job functions. Reasonable accommodations can be made under the Americans with Disabilities Act to support individuals with disabilities in carrying out these responsibilities.

Role overview The Office Assistant for the Pulmonary Specialists team at Luminis Health in Annapolis, MD supports the daily operations of an ambulatory office. This position handles patient registration, appointment scheduling, and checkout using a computerized practice management system. The Office Assistant manages patient records, maintains workflow, and delivers attentive customer service both in person and over the phone. Close collaboration with physicians and staff helps ensure a positive experience for patients. Main responsibilities Greet and register patients, entering accurate information into the practice management system. Communicate with insurance companies and healthcare facilities to obtain referrals and verify insurance coverage. Scan and abstract documents as needed. Request patient records from hospitals and other providers when required. Answer and screen incoming calls, schedule appointments, take messages, and route calls appropriately. Assist with daily business operations to support smooth office functioning. Requirements High school diploma or GED required. Completion of an accredited training program is preferred. At least one year of clerical or billing experience in a medical office is preferred. Strong customer service background is highly preferred. Licenses and certifications Certification in Medical Interpretation is required if serving as a bilingual or multilingual interpreter. Working conditions This role involves minimal exposure to blood-borne pathogens. Physical demands and the work environment are typical for an ambulatory office setting. Luminis Health provides reasonable accommodations in accordance with the Americans with Disabilities Act to support individuals with disabilities in performing essential job functions.

Role overview The Office Assistant at Luminis Health supports daily operations in an ambulatory care setting, working from locations in Annapolis and Lanham, MD. Key tasks include greeting patients, handling registration and check-out, and scheduling appointments using a computerized practice management system. Protecting and maintaining patient medical records is an important part of this role. The Office Assistant helps keep patient flow smooth and provides customer service both in person and by phone. Collaboration with colleagues and physicians is essential to create a welcoming and efficient office environment. Main responsibilities Welcome patients and complete accurate registration in the practice management system. Coordinate with insurance companies and other medical offices to obtain referrals and confirm coverage. Scan and abstract documents as needed. Request and manage patient records from other offices and hospitals when required. Answer incoming calls, schedule appointments, take messages, and direct calls as appropriate. Support daily business operations to help maintain office efficiency. Education and experience High school diploma or GED required. Graduation from an accredited training program is preferred. At least one year of clerical or billing experience in a medical office is preferred. Customer service experience is highly preferred. Licenses and certifications Certification in Medical Interpretation is required for those serving as bilingual or multilingual interpreters. Working conditions This position involves minimal exposure to blood-borne pathogens. Physical demands and the work environment are typical for an ambulatory care office. Reasonable accommodations are available under the Americans with Disabilities Act to support individuals with disabilities in performing essential job functions.

Role overview The Office Assistant at Luminis Health plays a key part in supporting daily operations within ambulatory care offices located in Odenton, Annapolis, Bowie, and Pasadena, MD. This position blends front-desk responsibilities with general administrative tasks. Office Assistants greet and register patients, manage records, and help coordinate schedules. Using a computerized practice management system, they ensure patient information stays accurate and up to date. The role requires strong customer service skills, both in person and over the phone, and involves close collaboration with physicians and office staff to keep operations running smoothly. Main responsibilities Greet patients, register them in the practice management system, and coordinate with insurance companies and other medical offices to secure referrals and confirm coverage. Scan and abstract medical documents as needed for patient records. Obtain patient records from outside medical offices and hospitals when necessary. Manage incoming calls by screening inquiries, scheduling appointments, taking messages, and directing calls to the appropriate staff members. Assist with daily business operations to help maintain office efficiency.

Anne Arundel Medical Center in Annapolis, MD is seeking a PAVE Coordinator to oversee the Pre-Authorization Verification and Eligibility process. This role supports patients in accessing care by ensuring insurance and authorization requirements are met efficiently. What you will do Act as the main point of contact for Luminis Health regarding insurance eligibility and prior authorization issues. Gather and verify patient demographic and insurance information with attention to detail and professionalism. Reach out to insurance companies through phone, fax, or online systems to confirm benefits, check eligibility, and obtain authorizations as needed. Maintain accurate records in internal databases, conduct quality assurance audits, and provide feedback to management for ongoing training. Coordinate with service line partners to align scheduling with authorization status. Obtain necessary authorizations for a variety of services, helping to safeguard the organization’s financial interests. Document patient financial responsibilities clearly to facilitate processing and minimize denial risks. Work closely with clinical teams and ancillary departments to improve workflow and patient experience.

Join our dynamic team as a Private Credit Officer at Finstrat Management, where you will leverage your strategic finance expertise to support our deal team in various critical functions including underwriting, due diligence, loan servicing, and ongoing portfolio management. This role is ideal for individuals with a robust understanding of credit structures tailored for investor-backed companies and who possess exceptional analytical and relationship-management skills. Loan Origination & Structuring: Conduct thorough evaluations of venture capital and private equity-backed companies to assess creditworthiness by analyzing financial statements, cap tables, investor profiles, and market dynamics.Design and originate diverse loan products such as venture debt, acquisition financing, growth capital, and working capital lines.Collaborate with cross-functional teams—including investment, legal, and operations—to finalize term sheets, secure credit approvals, and complete legal documentation. Due Diligence: Lead and coordinate comprehensive financial, legal, operational, and management due diligence for prospective borrowers.Evaluate company burn rates, revenue quality, unit economics, churn metrics, and customer concentration.Review corporate governance documents, capitalization structures, intellectual property status, and key contracts.Work closely with external legal counsel, third-party diligence providers, and internal stakeholders to validate underwriting assumptions. Loan Servicing & Portfolio Management: Oversee onboarding and disbursement processes for newly originated loans.Monitor loan performance, ensuring borrower compliance with covenants, financial reporting obligations, and key risk indicators.Manage periodic portfolio reviews, risk grading, and exposure analysis.Coordinate amendments, waivers, renewals, or restructurings as necessary.Act as the primary point of contact for borrowers post-closing, ensuring a high-quality client experience and proactive issue resolution. Relationship Management & Market Engagement: Foster and maintain relationships with startup founders, CFOs, VC/PE partners, and advisory networks to drive deal flow.Stay updated on market trends, sector developments, and capital market dynamics relevant to growth-stage lending.

Role overview The Security Officer at Luminis Health in Annapolis, MD plays a key part in maintaining a safe environment for patients, visitors, and staff within the Medical Center. The position centers on facility protection and upholding security standards throughout the hospital. Key responsibilities Monitor all areas of the Medical Center to identify and address safety concerns. Conduct regular surveillance rounds, documenting findings through radio and written reports. Follow established safety protocols and comply with Maryland state security regulations. Operate and monitor CCTV systems, particularly when assigned to the Control Center. Respond promptly and calmly during emergencies, including assisting with patient restraints and disaster plan procedures. Inform leadership of incidents or emergencies as they occur. What success looks like Maintaining a consistent and vigilant presence across the Medical Center. Communicating clearly and promptly with team members and leadership. Keeping accurate records and following all protocols and regulations. Responding effectively to emergencies while supporting hospital procedures and safety.

Role overview The Evening Security Officer at Luminis Health in Annapolis, MD plays a key part in maintaining safety across the medical center. The position centers on protecting patients, visitors, and staff by supporting a secure environment throughout the facility during evening hours. What you will do Monitor the medical center to identify and prevent safety hazards. Conduct regular surveillance rounds in assigned areas. Communicate clearly with team members and other staff members. Follow established security protocols at all times. Respond quickly and appropriately to emergencies. Impact This role helps create a safe and welcoming atmosphere for everyone in the medical center during evening shifts. Security Officers contribute directly to the well-being of the hospital community by maintaining vigilance and responding to incidents as needed.

Luminis Health is hiring an Evening Security Officer for Anne Arundel Medical Center in Annapolis, MD. This role centers on keeping patients, visitors, and staff safe by monitoring the hospital grounds, identifying risks, and responding to emergencies as they arise. What you will do Patrol hospital areas regularly to ensure safety and security, using radio and other communication tools for prompt updates. Meet all Maryland Department of State Police Licensing Division (MDSPLD) requirements, including completing the application process, maintaining certification, and attending ongoing training sessions. Monitor security cameras in the Control Center, watch for unusual or suspicious activity, and keep detailed logs and correspondence in line with hospital policy. Respond immediately to emergencies, assist with patient restraints when necessary, and help execute disaster plans while keeping leadership informed. Collaborate with healthcare teams to support a secure environment and contribute to a culture of safety throughout the facility. Requirements Ability to meet MDSPLD licensing and training standards. Strong communication skills and readiness to respond quickly in urgent situations. Accessibility Luminis Health offers reasonable accommodations to help individuals with disabilities perform essential job duties.

Role overview The Vice President of Philanthropy & Chief Development Officer at Luminis Health plays a central part in guiding the organization’s philanthropic direction. This executive leads both the vision and daily execution of fundraising activities, supporting Luminis Health’s mission to provide high-quality health care. The role focuses on expanding philanthropic efforts that benefit the broader community. What you will do Develop and carry out the organization’s philanthropic strategy Lead, inspire, and manage development teams Establish and nurture relationships with donors, partners, and key stakeholders Oversee fundraising programs that deliver measurable results for the community Location This executive position is based in Annapolis, MD and Lanham, MD.

Role overview Luminis Health seeks a Full-Time Security Officer to work daytime shifts at Anne Arundel Medical Center in Annapolis, MD. The Security Officer helps protect patients, visitors, and staff by supporting a safe environment throughout the hospital. Main responsibilities Conduct regular patrols across the medical center to spot and address potential risks. Monitor communication systems to stay alert and respond quickly to incidents. Serve as the first responder during emergencies, acting promptly and effectively. Follow all Maryland Department of State Police Licensing requirements to ensure compliance. What matters here This position values vigilance, dependability, and a strong commitment to safety. Security Officers are a visible presence and the first line of response, helping everyone in the facility feel secure.

Luminis Health is hiring a Full-Time Night Security Officer for its Medical Center in Annapolis, MD. This role plays a key part in maintaining a safe environment for patients, visitors, and staff during nighttime hours. What you will do Monitor the facility to spot and prevent security risks or hazards. Conduct regular surveillance rounds in assigned areas. Respond quickly and calmly to emergencies as they occur. Communicate clearly using radios, phones, or other channels when needed. Keep detailed records of activities and incidents in security logs. Work location This position is based at the Annapolis, MD Medical Center.

Role overview The Senior Vice President & Chief Nursing Officer (CNO) at Luminis Health is the senior nursing executive responsible for all nursing and patient care services across the organization. This leader oversees strategic, clinical, and operational functions for nursing in both Annapolis and Lanham, MD facilities. Main responsibilities Lead nursing and patient care services at the highest organizational level. Advance clinical excellence and nursing practices throughout the health system. Strengthen care delivery systems and improve patient experiences. Promote workforce engagement, quality, safety, and financial performance. Develop and maintain a unified professional practice model for nursing. Encourage shared governance and implement evidence-based care that aligns with organizational goals. Work closely with executive leadership to ensure operational effectiveness, standardization, and alignment across all sites. What success looks like Demonstrated leadership in diverse clinical environments. Ability to engage and unify stakeholders with varying perspectives and workflows. Drive a shared vision for patient care, quality, safety, and operational efficiency. Location This position is based in Annapolis, MD and Lanham, MD.

Luminis Health seeks a full-time evening Security Officer for Anne Arundel Medical Center in Annapolis, MD. This position plays a key role in keeping patients, visitors, and staff safe. Security Officers help maintain order and support daily hospital operations by staying vigilant and taking action when needed. What you will do Patrol the hospital and surrounding areas, using radios and manual logs to track activity and report on safety conditions. Comply with all licensing and training standards set by the Maryland Department of State Police. Operate and monitor CCTV systems, documenting incidents and activities during Control Center shifts. Respond promptly to emergencies, assist with immediate needs, and help implement disaster plans alongside hospital leaders. Accessibility Luminis Health offers reasonable accommodations to support individuals with disabilities in performing essential job duties.

Security Officers at Luminis Health play a key role in keeping the Medical Center in Annapolis safe for patients, visitors, and staff. Both full-time and part-time positions are open, with coverage needed for all shifts. What you will do Patrol hospital grounds and facilities, watching for safety risks and protecting people and property. Communicate clearly with team members and others using multiple channels. Monitor security cameras and maintain accurate logs from the Control Center, always following set security procedures. Respond to emergencies, help with patient restraints when required, and support disaster response plans, keeping leadership informed as events unfold. Meet Maryland Department of State Police Licensing standards, including completing fingerprinting and required training. Accessibility Luminis Health offers reasonable accommodations to help individuals with disabilities perform the essential functions of this Security Officer role.

The Security Officer at Doctors Community Medical Center plays a key part in maintaining a safe environment for patients, visitors, and staff. This role centers on monitoring the facility, identifying potential risks, and taking action to address safety concerns as they arise. Main responsibilities Conduct regular surveillance rounds throughout the medical center Communicate clearly using radio, phone, and written logs Adhere to all established safety protocols Respond promptly to emergencies and assist with patient restraint when required Help implement disaster plans as needed Maintain a calm, professional presence in all situations Location and shifts This position is based in Annapolis, MD. Day and evening shifts are available. The role is PRN (as needed), offering flexibility in scheduling.