Customer Service Quality Assurance Manager

Join ten-group as a CRM Manager and lead our Customer Relationship Management initiatives across the Americas, EMEA, LAC, and APAC regions. This pivotal role involves collaborating with worldwide stakeholders to enhance our CRM capabilities while providing leadership to team members. You will take ownership of the CRM landscape in the Americas, working closely with a global, cross-functional team to ensure effective planning, management, and execution of CRM strategies.Your primary objective will be to drive sustainable growth through the optimization of tactical and strategic campaigns, supported by regular performance analysis and insightful communication of findings back to the business.Key Responsibilities:CRM Program Management: Lead the development and execution of a world-class CRM strategy across the customer lifecycle, utilizing Braze as the core platform for personalized and effective customer communications.Oversee the delivery and performance of the CRM program throughout the Americas, EMEA, LAC, and APAC regions.Establish the strategic direction for the regional CRM agenda, ensuring efficient planning, management, and execution.Translate business goals and customer insights into actionable CRM plans and roadmaps.Advocate for a customer-centric, value-driven approach to CRM, aligned with industry best practices.Act as the primary regional authority and escalation point for all CRM-related activities.Lead the planning and execution of significant data, technology, and marketing automation projects to enhance CRM capabilities.Conduct CRM performance analysis and reporting across the region, providing clear insights and recommendations to inform strategy and optimization.Serve as a Braze subject-matter expert, managing campaign builds, Canvas journeys, segmentation, and orchestration.Design and implement multi-channel CRM initiatives utilizing Braze's features to improve relevance and performance.Collaborate with technical teams to enhance data feeds, integrations, and event schemas.Drive advanced personalization using behavioral, transactional, and preference data.

Join ten-group as a CRM Manager (Braze Expert) and become an integral part of our dynamic team, driving the success of our Customer Relationship Management initiatives across the Americas, EMEA, LAC, and APAC regions. This pivotal role involves collaboration with global stakeholders to enhance our CRM capabilities while directly managing team members as needed. You will take complete ownership of the CRM strategy for the Americas, coordinating with a cross-functional team to oversee day-to-day CRM planning, management, and execution.Your primary aim will be to foster sustainable growth through the continuous optimization of tactical and strategic campaigns, underpinned by regular performance analysis and effective communication of insights back to the business.Key Responsibilities:CRM Program Management: Lead and own the execution of a world-class CRM strategy across the customer lifecycle using Braze as your core platform to facilitate personalized, timely, and high-impact customer communications.Oversee the end-to-end performance of the CRM program across the Americas, EMEA, LAC, and APAC.Define the strategic direction for the CRM agenda, ensuring efficient planning and execution.Translate business objectives and customer insights into actionable CRM plans and roadmaps.Promote a customer-first, value-driven approach to CRM in accordance with best practices.Act as the primary authority for all CRM-related activities within the region.Lead significant data, technology, and marketing automation initiatives that enhance CRM capabilities and impact.Conduct performance analysis and reporting, offering clear, actionable insights to guide strategy and business decisions.Establish expertise in Braze, managing campaign builds, Canvas journeys, segmentation, and orchestration.Design and implement multi-channel CRM activities leveraging Braze's advanced features to enhance relevance and performance.Collaborate with technical teams to optimize data feeds, integrations, and event schemas.Enhance personalization efforts using behavioral, transactional, and preference data.

Ten Lifestyle Group is looking for a Luxury Travel Concierge to join the team in New York. This role centers on arranging memorable travel and lifestyle experiences for a high-net-worth clientele. Each day brings the chance to turn client aspirations into reality, from securing sought-after reservations to planning unique escapes. Role overview This position involves handling personalized requests via phone, chat, and email. The concierge manages every detail, ensuring each interaction feels distinct and attentive. The focus is on delivering service that consistently exceeds expectations and leaves a lasting impression. What you will do Engage warmly with clients to create memorable experiences. Organize and track requests, following up with accuracy and care. Book exclusive dining, entertainment, and travel arrangements. Arrange thoughtful gifts and unique experiences tailored to client preferences. Work with global suppliers to access luxury offerings. Communicate terms and conditions clearly before confirming reservations. Participate in team meetings and support colleagues worldwide. Use e-learning tools to stay current on travel and lifestyle trends. Assist leadership with team initiatives as needed. Why join Create exceptional experiences for clients who value luxury and detail. Access training and mentorship in the luxury services sector. Be part of a diverse, inclusive team focused on positive impact. Take part in recognition programs that celebrate excellent service. About Ten Lifestyle Group Ten Lifestyle Group specializes in concierge services for clients seeking extraordinary experiences. The team builds lasting relationships through consistent, high-quality service tailored to individual needs.

Location note: This role starts in London for the first six months, then relocates to the United States, either New York or Las Vegas. About Ten Lifestyle Group Ten Lifestyle Group aims to transform the service industry through technology and a commitment to trust. The company serves millions of members, offering services in lifestyle, travel, dining, and entertainment. Clients include major brands such as HSBC, Visa, Mastercard, and American Express. Ten operates on a platform-as-a-service and technology fee model, building long-term partnerships. Ten is listed as a B Corp on the London Stock Exchange (AIM market), is debt-free, and maintains profitability. The company has a strong base of high-net-worth members and well-established supplier relationships in four main areas: restaurants, travel, entertainment, and luxury retail. Ongoing investment in technology, including AI, is central to Ten’s strategy for enhancing how members manage leisure. The company’s Growth Engine strategy outlines ambitious plans for the years ahead. Role overview The Chief of Staff - Business Development (North America) will work directly with Ten’s CEO in London for the first six months. After this period, the role moves to the United States, based in New York or Las Vegas. This position will influence business development strategy and help drive growth across North America.

Join versant3 as the Manager of DTC Lifecycle Marketing and CRM, where you will play a vital role in driving customer engagement and enhancing our direct-to-consumer strategies. You will lead a team dedicated to optimizing customer journeys and improving retention through innovative marketing campaigns.

Join Attio and Transform CRM for the AI Era!At Attio, we are committed to revolutionizing customer relationship management (CRM) for the age of artificial intelligence. We are developing the first AI-native CRM designed specifically for ambitious go-to-market teams. Recently, we secured a significant $52M Series B funding round led by GV (Google Ventures), with contributions from Redpoint, Balderton, Point Nine, and 01A. Our talented team is passionate about tackling complex technical challenges, providing exceptional user experiences, and establishing new industry standards.About the RoleThe Customer Success team at Attio plays a crucial role in how we enhance, develop, and deliver value to our clients. We focus on ensuring customer adoption of Attio is swift and effective while facilitating seamless integrations that yield long-term benefits. With a blend of technical expertise and genuine empathy, we support teams in navigating complex use cases, share valuable insights that influence product development, and transform onboarding into sustained success.As a Customer Success Manager at Attio, you will spearhead initiatives focused on customer retention, health monitoring, renewal strategies, and upselling opportunities.Your ResponsibilitiesLead tailored success strategies for high-value accounts, acting as both the primary business relationship owner and a consultative product authority.Devise and implement strategies to assess customer health and promote adoption, retention, and upselling on both individual and group levels.Collaborate with fellow CSMs to generate innovative ideas, formalize best practices, and create scalable program templates that ensure consistency as we expand into new markets.Contribute to large-scale initiatives for mid-tier accounts through channels such as email marketing, workshops/webinars, office hours, and community outreach programs.Utilize data analytics to segment customers based on product utilization and demographic data, providing tailored resources to each segment.Work in partnership with Sales Engineering, post-sales, and Support teams to develop content for scalable initiatives.Collaborate with the marketing and product teams to create engaging brand and activation content.Your QualificationsA minimum of 5 years of relevant professional experience, including at least 3 years in a Customer Success or Account Management role.A strong passion for customer satisfaction and an eagerness to help clients maximize their success with Attio.

About Man GroupMan Group is a premier global alternative investment management firm dedicated to delivering superior returns for discerning clients through our diverse Systematic, Discretionary, and Solutions offerings. Leveraging exceptional talent and cutting-edge technology, our comprehensive investment strategies encompass in-depth research and span both public and private markets across all major asset classes, with a strong emphasis on alternatives. We adopt a partnership approach with our clients, forging deep connections and developing bespoke solutions to achieve their investment objectives and those of the millions of retirees and savers they represent.Headquartered in London, we manage assets totaling $227.6 billion* and operate from multiple global offices. Man Group plc is publicly traded on the London Stock Exchange under the ticker EMG.LN and is a member of the FTSE 250 Index. For more information, please visit www.man.com* As of 31 December 2025Position ResponsibilitiesWe are looking for a motivated Analyst to join our expanding Portfolio Management group within our private credit asset management division. The primary responsibilities include monitoring the performance of 15-20 portfolio companies and providing support to deal teams on assigned investments. Additional tasks involve ensuring the accuracy and comprehensiveness of financial data on our internal platform, ongoing identification and analysis of portfolio risk trends, completing quarterly portfolio account and valuation updates, collaborating with credit rating agencies to establish and maintain credit ratings, and facilitating investor reporting workflows. This role will offer the opportunity to work closely with various departments (Underwriting, Capital Markets, Business Development, Investor Relations, Operations) and external service providers on specific tasks such as fundraising and preparing materials for Board of Directors meetings.

Omnicom Health Group seeks a Project Manager based in New York, NY. This position guides healthcare projects from kickoff through completion, emphasizing clear communication, careful organization, and dependable execution. The Project Manager works to keep each project on track and within budget while collaborating with teams to ensure all deliverables meet company standards. Key Responsibilities Manage project schedules and budgets for healthcare-focused initiatives Coordinate with internal teams to support steady project progress Track milestones and resolve challenges to achieve project objectives Uphold quality standards across all project deliverables

About e.l.f. BeautyFounded in 2004, e.l.f. Beauty, Inc. has been at the forefront of clean, cruelty-free beauty, offering incredible value across our extensive brand portfolio. Our flagship brand, e.l.f. Cosmetics, is complemented by e.l.f. SKIN, the innovative clean beauty brand Well People, Keys Soulcare—crafted with Alicia Keys, and Naturium, which specializes in high-performance, biocompatible skincare. With net sales reaching $1 billion in Fiscal Year 25 and 26 consecutive quarters of growth, we proudly hold the position of the #2 mass cosmetics brand in the U.S. and are recognized as the fastest-growing within the top 5. Our total compensation philosophy ensures competitive pay, benefits, bonus eligibility, equity, flexible time off, and a hybrid work environment that fosters a unique culture and supports our team like no other in the beauty industry.Explore our Career Page to learn more about the e.l.f. team: https://www.elfbeauty.com/work-with-us

About UsThe Clean Fight is a dedicated nonprofit organization committed to accelerating the adoption of effective climate solutions across New York State and beyond. We believe that the majority of the solutions required to tackle the climate crisis are already here, but their adoption is not happening swiftly enough. Our mission is to connect cutting-edge climate tech companies with customers, ecosystem partners, and capital providers to facilitate the testing of pathways for adoption and unlock large-scale decarbonization, particularly in the built environment.We prioritize initiatives that significantly impact frontline and underserved communities, ensuring a just and equitable energy transition. Supported by the New York State Energy Research and Development Authority (NYSERDA) and other funding sources, we were founded in 2020 with the backing of New Energy Nexus, an international nonprofit striving for a 100% clean energy economy for all.Role OverviewAs a Database and CRM Systems Intern at The Clean Fight, you will play a crucial role in enhancing our data systems, which are vital for identifying, supporting, and scaling high-impact climate technologies. Your work will provide actionable insights that lead to smarter decisions, stronger partnerships, and expedited real-world impacts. This position offers a unique opportunity to engage with multiple teams including Programs, Partnerships, Marketing, and Operations, providing you with a multifaceted internship experience in the climate-tech ecosystem.Your responsibilities will include leading a significant data cleanup and standardization project, implementing standardized taxonomies, and preparing our data systems for future integrations and automation. This internship is ideal for mission-driven individuals eager to contribute to climate solutions and gain hands-on experience while receiving quality mentorship.

Join Kepler Group as a Strategy & Activation Manager and be part of a dynamic team that crafts engineered marketing solutions. Our innovative approach focuses on delivering personalized advertising experiences that enhance brand-consumer relationships. As a recognized leader in the industry, Kepler takes pride in being named one of AdAge's Best Places to Work in 2022, showcasing our commitment to our employees and clients.In this role, you will manage and guide the Strategy & Activation team, which excels in navigating the Amazon advertising ecosystem and other emerging retail media networks. You will leverage your expertise to optimize campaigns, ensuring they resonate with the audience while maintaining data privacy and adhering to marketing trends.This is not just a trading desk; it’s an opportunity to be a strategic media expert while working closely with clients and partners to innovate and automate processes that drive value.

Role overview K Health Careers seeks a CRM Manager with practical experience using Braze. The focus is on strengthening customer connections and supporting marketing and engagement efforts through Braze. What you will do Oversee and improve CRM processes to ensure clear and effective communication with clients Build and manage marketing campaigns in Braze to boost customer retention and loyalty Collaborate with teams across the company to coordinate and launch CRM projects Review customer data to spot trends, preferences, and opportunities for more tailored outreach Location This role is based in New York, NY.

Longmark Group, based in New York, is an alternative asset management firm specializing in residential real estate. Since 2021, the company has acquired and managed single-family rental properties across the Midwest and Sun Belt. The team includes professionals from organizations like Blackstone, Progress Residential, and Goldman Sachs, and is led by CEO Brian Hardecker. The company values innovative thinking paired with disciplined execution, principled leadership, entrepreneurial spirit, and data-driven decision-making. These principles guide Longmark Group’s approach to investment and operations. Role overview The Head of People will lead and develop the People function across all business lines. This position reports to the Chief Legal Officer and works closely with the CEO and executive team. The role is both strategic and hands-on, with a focus on operational excellence and building effective structures as the company grows. What you will do Oversee all people programs and functions, ensuring consistency and alignment with company goals Strengthen existing HR processes and introduce governance frameworks to support growth Implement decision-making structures for areas such as total rewards, performance management, and hiring Collaborate with senior leadership to support business objectives and maintain a high standard of operational excellence Requirements Senior leadership experience in people operations or human resources Ability to build and operationalize HR structures in a scaling organization Experience with total rewards, performance management, and hiring best practices Strong collaboration skills with executive teams

Join Octave: A Modern Approach to Mental Health Octave is at the forefront of mental health care, offering both in-person and virtual therapy to ensure that high-quality care is accessible and affordable. We collaborate with insurance providers to enhance our services, all while promoting equity, effectiveness, and sustainability within our community. About This Exciting Partnership We are looking to collaborate with established group practices in the New York area (including Rochester and Albany) that are dedicated to delivering outstanding mental health care in-person. As a partner with Octave, your practice will be part of a supportive network of clinicians who prioritize client-centered, evidence-based therapy. At Octave, we manage all backend operations, allowing your clinicians to concentrate on providing care. Our services include credentialing, billing, marketing, technology support, and client referrals, thereby minimizing administrative burdens and maximizing client interaction. Your clinicians will focus on supporting adult clients dealing with stress, anxiety, depression, and related issues. We emphasize evidence-based practices such as Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT), with a strong commitment to culturally responsive care. Key Responsibilities Provide therapeutic support to adults facing stress, anxiety, depression, and other mental health challenges. Utilize short-term, evidence-based therapeutic approaches like CBT or DBT. Deliver culturally responsive care tailored to the individual needs of clients. Conduct therapy sessions both virtually and/or in-person (a private office space is required for in-person sessions). Qualifications for Group Practices Your practice must comprise at least 3 fully licensed clinicians who wish to join Octave. Providers must have their own office space and be willing to offer in-person services. All clinicians must possess a full license (no associate or intern level providers permitted). Acceptable licenses include LMHC, LMFT, LCSW, or PsyD, all valid in New York. Clinicians must be in good standing with their respective licensing boards. A minimum of 1 year of post-licensure experience is required (2+ years preferred). Training in therapies such as CBT, DBT, or trauma-focused treatments is necessary. Some payer relationships may disqualify you from employment. A Master's Degree or higher from an accredited institution in Social Work, Psychology, Counseling, or Marriage and Family Therapy is essential.

Role Overview Omnicom Health Group is hiring a Group Strategist in New York, NY. This position shapes strategic direction for healthcare marketing initiatives, working closely with teams across disciplines to build plans that support client goals and reflect current market conditions. What You Will Do Develop strategic plans that align with client objectives and evolving healthcare trends Work with creative, account, and media teams to guide campaign direction Apply market insights to inform solutions across multiple media channels Ensure strategies support effective, measurable campaign delivery Collaboration This role partners with colleagues from different specialties, combining perspectives to deliver results for healthcare clients.

THE OPPORTUNITYAt Swish Breaks, we are revolutionizing the live shopping experience on a large scale, processing over 100,000 orders each month across platforms like Whatnot, Fanatics Live, and TikTok, as well as our own digital channels. In this pivotal role, you will leverage data to inform daily decisions related to customer relationship management (CRM), VIP strategies, inventory distribution, and margin enhancement. Your contributions will be vital in translating insights into actionable strategies, driving lifecycle campaigns, and holding the organization accountable for performance metrics.ABOUT THE ROLEYou will take ownership of the systems and programs designed to transform customer data into meaningful actions. This involves managing our CRM and customer engagement roadmap, developing loyalty and personalization initiatives, and collaborating with our digital product teams to link behavioral signals with customer outreach moments. You will architect the customer journeys, triggers, and touchpoints that guide individuals from their first purchase to repeat buying and ultimately into long-term community membership. Unlike typical lifecycle roles that merely oversee existing tools, this position requires you to manage the entire system.RESPONSIBILITIESIn this role, you will:Lead the CRM and customer engagement strategy, prioritizing and executing initiatives across email, SMS, and platform interactions.Design and oversee lifecycle programs that encompass onboarding, customer engagement, re-engagement, and win-back strategies to foster long-term loyalty.Collaborate with digital product teams to integrate web and mobile behavioral data into personalized customer experiences.Develop a robust loyalty and VIP program that offers tiered experiences, rewarding high-value customers and enhancing their sense of community.Convert customer insights and platform activities into targeted segments and triggered initiatives that enhance retention and drive revenue.Manage retention metrics, including repeat purchase rates, customer lifetime value (LTV), engagement rates, and churn indicators, utilizing this data to inform decision-making.Work closely with streaming and content teams to create timely, personalized interactions aligned with live events and channel milestones.EXPERIENCE & QUALIFICATIONSYou possess:5-8+ years of experience in lifecycle, CRM, or retention marketing, with a proven track record of managing customer journey systems beyond mere campaign execution.Comprehensive experience in overseeing CRM and lifecycle infrastructure from end to end, including setting priorities and executing strategies.

Role overview The Project Manager at City of New York plays a key role in guiding municipal projects from early planning stages through to completion. The position centers on coordinating teams, managing project schedules, and making sure resources are used efficiently to achieve defined goals. What you will do Monitor project progress and ensure initiatives remain on schedule Facilitate clear communication among stakeholders and team members Allocate resources and adjust project plans to meet deadlines Contribute to strategic planning for city initiatives Location This position is based in New York City.

Compass has worked since 2012 to reshape the real estate experience, building a platform that enables residential agents to better serve buyers and sellers. The company focuses on connecting people with the right place and the right professionals. Role overview The Group Product Manager leads the team responsible for Compass’s real estate leads platform. This system acts as a hub, linking motivated homebuyers and sellers with real estate professionals. The position oversees demand capture, matching, and delivery, aiming to improve outcomes for both consumers and agents at the largest real estate brokerage in the U.S. What you will do Integrate several leads products into one scalable platform supporting all lead sources, including Compass.com and partners such as Redfin and Rocket Mortgage. Support over 300,000 real estate professionals through this unified system. Define the lead platform strategy, set product roadmaps, and drive execution. Work on both strategic and technical aspects to enhance the agent experience and deliver measurable business results. Ensure the platform provides a transparent, seamless experience for users and agents. Location This role is based in New York City or can be performed remotely within New York State.

Title: Group Strategist Location: New York, NY Department/Discipline: Strategy Join the dynamic Omnicom Health team as a Group Strategist, where your curiosity and creativity will drive impactful marketing strategies. In this pivotal role, you will leverage your comprehensive understanding of the market landscape, customer behaviors, competitive dynamics, and brand positioning to deliver actionable insights and recommendations to our clients. Your ability to distill complex information into clear and concise strategies will be essential in navigating the intricacies of the healthcare marketing realm. We seek a candidate with a track record of generating innovative insights and presenting them persuasively to both internal teams and external partners. You will also play a vital role in managing multiple brands and guiding junior team members to foster their growth.