Customer Service Quality Assurance Manager

Ten Group aims to set the standard for trusted service worldwide, delivering lifestyle management and concierge support through a technology-driven platform and a global team. With a rapidly growing presence and a focus on innovation, the company seeks to improve the lives of millions of members. The Customer Service Quality Assurance Manager in New York will focus on maintaining and improving service standards for Ten North America. This position acts as an independent advocate for quality, working closely with Training, Client Services, and Operations to ensure service delivery meets and exceeds organizational expectations. Role overview This role centers on evaluating service interactions, identifying areas for improvement, and ensuring that quality assurance processes align with Ten Group's commitment to excellence. Collaboration across teams is essential to support ongoing development and uphold the company's vision of personalized, trusted service. Key responsibilities Oversee the quality assurance process, ensuring calls and requests are monitored and scored each month. Select calls, emails, and requests for review based on targets set by the Team Manager. Review communications using the internal system (including Genesys call and screen recording). Document and score interactions in the QA form, uploading results to Ten Data. Alert relevant staff to urgent issues and follow up to ensure timely resolution. Conduct guardian checks on outgoing emails and provide real-time coaching through the Email Proof Reading inbox. Work with the training team to communicate program-specific expectations to Team Managers and Lifestyle Managers. Manage quality-related initiatives and projects, such as audits, homepage reviews, and email proofreading. Accessibility Ten Group provides reasonable accommodations for qualified individuals with disabilities to perform essential functions of this role.

The City of New York is hiring a Quality Assurance Manager to help maintain and improve the quality and reliability of municipal services. This position centers on shaping and applying quality assurance strategies that support the city's broader objectives. Role overview This manager develops and implements processes that uphold high standards across services. The role involves close attention to detail and a commitment to enhancing both service quality and client satisfaction. What you will do Create and refine quality assurance strategies in line with organizational goals Monitor and evaluate processes to ensure consistent service excellence Identify areas for improvement and recommend actionable solutions Requirements Strong attention to detail Demonstrated interest in improving service quality and client experience

Join eproinc as a Quality Assurance Project Manager, where you will lead and mentor a team of QA professionals to ensure the highest quality of product delivery. You will be responsible for designing and implementing QA processes, managing project timelines, and collaborating closely with cross-functional teams to achieve project goals.

About Us:At Grow Therapy, we are committed to transforming mental healthcare by acting as a reliable partner for therapists and patients alike. Our technology-driven three-sided marketplace enhances the practice of providers, streamlines interactions with insurance payors, and ensures patients receive high-quality care. In a time where mental health issues like depression and anxiety are on the rise, accessibility to effective care is more crucial than ever. Since our inception in February 2021, we have empowered over ten thousand therapists and have touched hundreds of thousands of clients across the nation, backed by over $178 million in funding from esteemed investors including Sequoia Capital, Transformation Capital, TCV, SignalFire, and more.Our mission at Grow Therapy is to make mental healthcare accessible, reliable, and easy to navigate for everyone. Quality is at the core of this mission—any disruption in our product experience can hinder individuals from receiving the care they desperately need.We are seeking a dedicated QA Manager to lead and enhance quality practices throughout the Grow Therapy platform. In this pivotal role, you will ensure that patients, providers, and partners can trust us during some of the most critical moments in their healthcare journey. Collaborating closely with Product, Engineering, and Design, you will embed quality into every phase of development, allowing our teams to innovate swiftly while maintaining reliability and an exceptional user experience.The Opportunity:As a QA Manager at Grow Therapy, you will play a vital role in shaping our software development, testing, and delivery processes as we continue to grow.This is a unique opportunity for a passionate and mission-driven engineering leader to make an immediate impact on our rapidly expanding engineering team.Your Responsibilities:Develop and advance Grow’s QA strategy to ensure high-quality and dependable experiences across the platform.Collaborate with Product and Engineering leadership to establish quality standards for new features and large-scale launches.Expand automated and exploratory testing practices to match the pace of our rapid product development.Define clear release-readiness protocols in collaboration with product teams.Serve as a quality leader and subject matter expert across teams, fostering collaboration and shared ownership of quality.You’re a Great Fit If:You possess 3+ years of experience as a QA Manager or in a similar role.You have a proven track record of implementing successful QA processes and methodologies.You excel in cross-functional collaboration and communication.You are passionate about improving the quality of digital products that impact mental health.

Join our dynamic team at Greenthumb Industries as a Quality Assurance Manager! In this pivotal role, you will lead the quality assurance process to ensure our products meet the highest standards of quality and reliability. You will develop and implement testing strategies, oversee a team of QA testers, and collaborate closely with various departments to enhance product quality.Your expertise will be instrumental in identifying areas for improvement within our processes and products, and driving initiatives that uphold our commitment to excellence.

Kao Corporation seeks a Director of Quality Assurance to lead quality initiatives for the AEMEA region. This position is based in New York at One Penn Plaza and carries broad responsibility for maintaining and improving product standards across multiple markets. Key responsibilities Direct quality assurance processes throughout the AEMEA region, ensuring consistent standards. Drive improvements in quality systems and operational practices. Collaborate with cross-functional teams to support and enhance product quality. Develop and implement quality strategies that align with industry requirements and compliance expectations. Location This role is based in New York, New York at One Penn Plaza.

Onyx Games LLC is looking for a Quality Assurance Intern in New York City. This internship centers on testing and evaluating games to help deliver polished experiences to players. Role overview The Quality Assurance Intern will participate in hands-on testing of game builds, focusing on identifying bugs and performance issues. Attention to detail is important, as the work involves careful evaluation of gameplay and user interactions. What you will do Test new and existing game features for stability and usability Document issues and provide clear feedback to the development team Support efforts to maintain high-quality standards across Onyx Games titles Who thrives here This internship suits those who enjoy games and have a keen eye for detail. A genuine interest in quality assurance and a methodical approach to problem-solving will help in this role.

The Director of Quality Assurance at Alten Technology USA guides quality standards across all projects and services. This position holds responsibility for shaping and refining policies, processes, and systems that support consistent, reliable outcomes for clients. Role overview This leadership role focuses on maintaining and improving quality assurance practices throughout the organization. The Director works to ensure that quality expectations are met and that processes align with the company’s goals. Key responsibilities Lead the development and implementation of quality assurance policies and procedures Oversee systems that monitor and uphold quality across projects and services Support the company’s commitment to delivering results for clients Location This position is based in Conklin, New York, United States.

We are seeking a seasoned Software Quality Assurance (QA) Director with over 10 years of extensive experience in leading QA initiatives to ensure excellence in software delivery. The ideal candidate will have a proven track record in formulating QA strategies and executing them effectively across large-scale programs.Key Responsibilities:Develop and implement comprehensive software quality assurance strategies, including User Acceptance Testing (UAT).Establish and uphold quality standards and documentation by crafting and revising QA procedures.Engage in requirement analysis and test strategy discussions to ensure alignment with quality objectives.Oversee and review all testing deliverables throughout the Software Testing Life Cycle (STLC) to ensure completeness and adherence to test scope.Assess and ensure realistic program testing schedules and robust traceability from program requirements to test cases and outcomes.Conduct root cause analysis to identify recurring issues and develop strategies to mitigate defect trends.Facilitate review sessions, disseminating detailed findings and providing actionable recommendations for continuous improvement.Clearly communicate program testing risks and assumptions, and maintain a program quality dashboard to track progress and quality metrics.

As the Training & Quality Assurance Manager at ro, you will play a pivotal role in enhancing our team’s performance and ensuring the highest quality of service. You will be responsible for developing and implementing comprehensive training programs that empower employees to excel in their roles, as well as establish quality assurance protocols to maintain our standards. This position offers the flexibility to work from our New York office or remotely, allowing you to balance your professional and personal life.

Join Integrated Resources Inc. as a Quality Assurance Specialist, where you will play a key role in ensuring the highest standards of quality in our products and services. You will be responsible for developing and executing test plans, identifying defects, and collaborating with cross-functional teams to enhance product functionality and user experience.

Join our team as a Quality Assurance Technician at Green Thumb Industries, where you will play a vital role in ensuring the highest quality standards in our products. You will be responsible for conducting rigorous testing and inspections, documenting findings, and collaborating with our production team to maintain and improve product quality.

Join our team as a Quality Assurance Leader, Engineer, or Specialist at Collabera, where we prioritize excellence and innovation in our services. We are seeking a dedicated professional with a passion for quality to ensure our products meet the highest standards. This role involves overseeing quality processes, conducting audits, and driving continuous improvement initiatives.

We are seeking a meticulous Quality Assurance (QA) Tester to assess software applications and verify they conform to established quality standards prior to release. The ideal candidate will play a crucial role in uncovering bugs, reporting issues, and collaborating closely with developers and product teams to ensure the delivery of dependable, high-quality software.Key ResponsibilitiesAnalyze requirements and specifications to create comprehensive test plans and test cases.Conduct manual and automated testing for web, mobile, and desktop applications.Identify, document, and track defects using bug-tracking tools such as Jira and Azure DevOps.Perform various types of testing including functional, regression, smoke, sanity, integration, and system testing.Work with developers to replicate, verify, and resolve defects.Validate fixes and ensure issues are thoroughly resolved before the software is released.Engage in requirement reviews and offer feedback from a QA perspective.Ensure adherence to quality standards, processes, and best practices.Prepare test reports and update stakeholders on testing status.Required Skills & QualificationsBachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).1+ years of experience in software testing or quality assurance.Strong understanding of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).In-depth knowledge of manual testing concepts and methodologies.Experience with defect tracking and test management tools.Basic knowledge of SQL and database testing.Familiarity with API testing tools, e.g., Postman.Strong analytical, problem-solving, and communication skills.Preferred / Good-to-Have SkillsExperience with automation testing tools such as Selenium, Cypress, or Playwright.Basic programming or scripting knowledge (Java, Python, JavaScript, etc.).Familiarity with Agile/Scrum methodologies.Experience with CI/CD pipelines and version control systems like Git.Exposure to performance or security testing.Soft SkillsStrong attention to detail.Ability to work independently and collaboratively in a team environment.Excellent time management and multitasking abilities.Proactive approach with a quality-first mentality.

The City of New York seeks a Quality Assurance Auditor to join its team in New York City. This role centers on evaluating the quality and compliance of processes and outcomes across various city departments. Key responsibilities Carry out audits to determine adherence to established quality and compliance standards. Create and update reporting metrics that help monitor departmental performance over time. Review audit results and provide clear, practical recommendations aimed at improving operational efficiency. Role focus This position requires careful analysis and attention to detail. The auditor will collaborate with different teams to ensure that city operations meet required standards and to support ongoing improvements.

At Jahnel Group, we are committed to creating an outstanding environment where software developers can flourish. Our mission is to connect talented individuals with meaningful projects across the country, enabling us to develop some of the most sophisticated and engaging applications for our diverse clientele. As a rapidly expanding company recognized in the INC 5000 list, we maintain a close-knit team atmosphere with over 100 dedicated employees. If you’re seeking a vibrant workplace to advance your career, we invite you to join us for a casual chat over beer or coffee. Who You Are: We’re on the lookout for a Senior Mobile QA Engineer to become an integral part of our team. The ideal candidate should possess a strong passion for quality assurance throughout the development lifecycle, extensive experience in mobile QA, and a knack for mentoring others while working alongside our talented teams. If you thrive on testing mobile applications at scale, automating processes, and ensuring exceptional user experiences, we’d love to hear from you! Key Responsibilities: Oversee mobile testing initiatives conducted by both domestic and international QA teams. Enhance product quality by identifying and resolving issues prior to release. Continuously refine QA processes to boost efficiency and effectiveness. Collaborate closely with developers, designers, and product managers to deliver high-quality outcomes. Identify risks early in the development cycle to mitigate potential issues. Develop automated test scripts and frameworks for Android and iOS using tools like XCTest, XCUITest, Espresso, and UI Automator. Conduct usability and accessibility testing to ensure applications are user-friendly and inclusive. Champion QA best practices, driving enhancements in product and process quality. Lead and mentor junior QA team members, contributing to their professional growth.

Join our dynamic team at ePro Inc. as a Quality Assurance Architect in New York, NY. We are looking for a passionate and skilled QA professional who can lead our testing efforts and implement robust QA strategies.In this role, you will leverage your extensive knowledge of QA processes and methodologies, particularly within Agile frameworks. You should possess strong automation skills, especially with Selenium, and have experience programming in at least one language, preferably Java.As a self-starter, you will work independently, tackling challenges with a problem-solving mindset. Excellent communication and interpersonal skills are essential as you will collaborate with various teams to ensure quality across our projects.If you are eager to contribute to the big picture by developing or advising on QA strategies and can recommend tools and solutions effectively, we would love to hear from you!

As a Quality Assurance Specialist at Collabera, you will play a crucial role in ensuring the highest standards of quality in our products and services. You will be responsible for developing and executing test plans, identifying defects, and collaborating with development teams to ensure that our projects meet the specified requirements and are delivered on time.

About the Role Axsome Therapeutics is hiring a Quality Assurance Specialist or Senior Specialist in New York, NY. This position helps maintain product quality by developing and carrying out quality assurance protocols. The role also includes performing audits and making sure all processes comply with regulatory requirements. Key Responsibilities Create and implement quality assurance protocols Conduct audits to assess compliance and identify areas for improvement Ensure all activities meet regulatory standards

About the RoleThe Quality Engineering team at The New York Times is actively seeking a skilled QA Engineer. In this pivotal role, you will collaborate closely with software engineers, DevOps professionals, product managers, and designers to ensure quality across our web, mobile, and API platforms.You will play a crucial role in developing automated test frameworks, enhancing CI/CD reliability, and boosting release confidence through scalable automation practices. This is a hybrid position based in New York City, requiring two days of in-office work each week, and you will report directly to the Senior QA Manager.