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Customer Service Officer at Bianka Panova Academy | Singapore

Bianka Panova AcademySingapore, Singapore, Singapore
On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess:- Proven experience in a customer service role, ideally within an educational or sports environment.- Exceptional communication and interpersonal skills.- Strong problem-solving capabilities and meticulous attention to detail.- The ability to work autonomously as well as collaboratively within a team.- Proficiency in Microsoft Office Suite and customer service software.- Fluency in English; proficiency in additional languages will be considered an asset.- A positive demeanor and a genuine passion for assisting others.

About the job

Join the Bianka Panova Academy, a prestigious institution renowned for delivering exceptional training in rhythmic gymnastics. Located in the heart of Singapore, our academy is dedicated to nurturing young athletes and providing them with the support they need to excel. We pride ourselves on our experienced coaching team and state-of-the-art facilities, offering a diverse range of programs tailored to various skill levels and aspirations.

As a Customer Service Officer, you will play a pivotal role in enhancing our clients' experiences. Your responsibilities will include:
- Delivering outstanding customer service by promptly addressing inquiries and resolving issues.
- Managing customer accounts with precision and maintaining accurate records of interactions and transactions.
- Assisting in the enrollment process for new students, ensuring all documentation is meticulously completed.
- Collaborating with coaches and administrative staff to streamline communication and operations.
- Effectively handling complaints and providing appropriate solutions, escalating issues as necessary.
- Cultivating and maintaining positive relationships with clients to boost satisfaction and loyalty.
- Contributing to the formulation and enhancement of customer service policies and procedures.

About Bianka Panova Academy

Bianka Panova Academy is a leading institution in rhythmic gymnastics training, committed to excellence and the development of young athletes in a supportive environment.

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