Customer Service Officer at Bianka Panova Academy | Singapore

Join the Bianka Panova Academy, a prestigious institution renowned for delivering exceptional training in rhythmic gymnastics. Located in the heart of Singapore, our academy is dedicated to nurturing young athletes and providing them with the support they need to excel. We pride ourselves on our experienced coaching team and state-of-the-art facilities, offering a diverse range of programs tailored to various skill levels and aspirations.As a Customer Service Officer, you will play a pivotal role in enhancing our clients' experiences. Your responsibilities will include:- Delivering outstanding customer service by promptly addressing inquiries and resolving issues.- Managing customer accounts with precision and maintaining accurate records of interactions and transactions.- Assisting in the enrollment process for new students, ensuring all documentation is meticulously completed.- Collaborating with coaches and administrative staff to streamline communication and operations.- Effectively handling complaints and providing appropriate solutions, escalating issues as necessary.- Cultivating and maintaining positive relationships with clients to boost satisfaction and loyalty.- Contributing to the formulation and enhancement of customer service policies and procedures.

Join our dynamic team at Eurofins as a Customer Service Officer, where you will play a vital role in delivering exceptional service to our clients. Your responsibilities will include managing customer inquiries, resolving issues, and ensuring satisfaction with our services. This position offers opportunities for professional growth and development within a globally recognized laboratory services company.

Join our dynamic team as a Guest Services Officer at Accor Hotels in Singapore! In this engaging role, you will be the face of our hotel, providing exceptional service to our valued guests and ensuring a memorable experience. You will handle guest inquiries, manage check-in and check-out procedures, and coordinate with various hotel departments to meet guests' needs. Your passion for hospitality and dedication to customer satisfaction will contribute significantly to our hotel's success.

Join ESR Group, Asia-Pacific's foremost real asset owner and manager, specializing in logistics real estate, data centers, and energy infrastructure that drive the digital economy and supply chain for our investors, customers, and communities. Our integrated real asset fund management and development platform is designed to create substantial value and growth opportunities for our global portfolio of investors. We provide modern space solutions that empower ambitions across Australia, New Zealand, Japan, South Korea, Greater China, Southeast Asia, India, and an expanding presence in Europe. Our mission, 'Space and Investment Solutions for a Sustainable Future,' inspires us to manage sustainably and impactfully, ensuring the communities we serve thrive for generations. For more information, visit www.esr.com.

Join Accor Hotels as a Guest Services Officer and become part of a dynamic team dedicated to providing exceptional service to our guests. As the first point of contact, you will play a crucial role in ensuring a memorable experience for all visitors. Your responsibilities will include greeting guests, managing reservations, and addressing inquiries with professionalism and warmth.

About Plaud Inc.At Plaud, we are on a mission to revolutionize the way professionals interact with artificial intelligence. Established in 2023, Plaud is the trusted AI work companion for over 1.5 million users globally, enhancing productivity and performance through innovative note-taking solutions. We aim to amplify human intelligence by developing next-generation technology that captures, extracts, and utilizes insights from your thoughts, words, and experiences.Based in San Francisco and incorporated in Delaware, Plaud combines advanced hardware and software to push the limits of human-AI collaboration. Our commitment to data security and privacy is reflected in our compliance with ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031.Explore more about us at Plaud.ai and follow our journey on Instagram, X, Facebook, LinkedIn, and YouTube.Why You Should Join Our TeamJoin us at Plaud as we redefine the future of human-AI interaction. Here are some compelling reasons to consider this opportunity:Be part of a rapidly growing, profitable company with an annual revenue run rate of $250 million achieved in just three years.Contribute to shaping the next generation of AI interfaces.Gain invaluable exposure to cutting-edge AI tools and actively participate in our global expansion.Collaborate with a team of passionate individuals who prioritize innovation and customer success.Advance your career in a culture that promotes continuous learning and personal growth.

Why Join dLocal?At dLocal, we empower some of the largest companies worldwide to seamlessly collect payments in 40 emerging markets. Our global clientele trusts us to enhance conversion rates and simplify their payment expansion effortlessly. As both a payment processor and a merchant of record, we enable our partners to penetrate the world’s most rapidly growing markets.By becoming a member of our incredible global team, you contribute to a mission that impacts millions of lives daily. At dLocal, you will collaborate with over 1,000 colleagues from more than 30 nationalities, fostering an international career that truly matters. We are innovators, we embrace challenges, and we prioritize our customers. If that resonates with you, we believe you will excel in our team.What’s the Opportunity?In this role, you will oversee compliance, Anti-Money Laundering (AML), Counter Financing of Terrorism (CFT), and regulatory risk management throughout Singapore and Asia, ensuring complete adherence to the Monetary Authority of Singapore's requirements, particularly under the Payment Services Act (PSA) and MAS AML/CFT Notices.

Role SummaryResponsibilities: As an Office Administrator, you will ensure the seamless operation of our Singapore office. This role offers you a chance to engage with various aspects of our company, including office management, facilities, IT, and recruitment administration. You will provide vital administrative support to our Management team.Salary: S$2,800 to S$3,500 monthly, commensurate with your experience.Benefits: Enjoy a generous holiday allowance, flexible working hours, private medical insurance, comprehensive travel insurance, full funding for external training, and more, detailed here.Role Type: This is a full-time, permanent position requiring five days a week in our Singapore office.Start Date: We are recruiting for start dates throughout 2026, occurring monthly.Location: This opportunity is based in our Singapore office.About the RoleWe are looking for a proactive and enthusiastic individual to facilitate the efficient functioning of our Singapore office. This diverse role allows you to engage with various components of our operations, including office management, facilities, IT, recruitment administration, travel coordination, and event planning. You will work on-site five days a week alongside approximately 50 team members, with opportunities for growth as our team expands.Your contribution will be essential in supporting our client delivery team to uphold our commitment to exceptional customer service and the provision of high-quality work. You will benefit from training and mentorship from seasoned colleagues within our global and local Operations teams, allowing you to shape your role and enhance office processes for improved efficiency.Key Responsibilities:Manage essential office supplies and IT equipment.Implement established IT procedures.Facilitate office purchases and process expenses.Maintain strong relationships with service providers and suppliers.Ensure a safe, tidy, and professional office environment through health and safety assessments.Welcome visitors and coordinate office visits for colleagues and clients.Handle incoming calls and messages.Organize domestic and international shipments.Coordinate external events, including client meetings and attendance at scientific congresses, as well as internal social events.Schedule meetings and arrange logistics for off-site gatherings.

Join the MORROW Health Family!MORROW Health stands as Singapore’s premier integrated fitness and recovery hub, dedicated to empowering individuals to cultivate healthier and more resilient lifestyles through mindful daily habits. Rooted in lifestyle medicine, our approach harmonizes physical activity, nutrition, restorative sleep, stress management, avoidance of harmful substances, and social connectivity through meticulously designed programs and environments that foster sustainable lifestyle transformations. Utilizing data-driven insights from wearables and lifestyle inputs, we guide our members in identifying patterns, establishing consistency, and maintaining accountability—converting insights into actionable steps that promote long-term vitality, strength, and clarity, without the necessity for medical diagnosis or treatment.Position OverviewAs a Customer Service Executive, you will serve as the vital first point of contact for our members and guests, playing a pivotal role in enhancing their experience with us. You will address daily inquiries, ensure exceptional service recovery, and guarantee that every interaction embodies our core values of care, wellness, and excellence.In this role, you will transcend conventional customer service duties—acting as a brand ambassador, guiding members through our diverse offerings, promptly resolving feedback, and crafting meaningful experiences that nurture loyalty and retention. Key ResponsibilitiesAddress customer feedback, complaints, compliments, and inquiries with professionalism and empathy.Provide accurate and insightful information regarding all service offerings, including wellness, recovery, nutrition, and lifestyle facilities, to both members and guests.Oversee merchandise inventory management: monitor stock levels, ensure timely replenishment, and maintain visual-merchandising standards to enhance our brand experience.Support the daily operations of the membership desk, including scheduling, queue management, and rostering coverage.Log, escalate, and follow up on service issues in accordance with established SOPs to ensure timely resolution and service recovery.Stay informed about promotions, membership packages, and new service launches.Collect and communicate member feedback to the Manager for ongoing improvement initiatives.Assist in executing member engagement activities, workshops, or events.Ensure data accuracy when updating member records in the CRM system.Maintain confidentiality, service consistency, and compliance with organizational standards.

Role overview Wise seeks a Complaints Officer based in Singapore to support customers by handling their concerns with care and professionalism. The role centers on managing complaints from initial contact through resolution, always maintaining high standards for customer service. What you will do Receive and oversee customer complaints throughout the entire process Communicate with customers in a clear and empathetic manner to address their concerns Work toward resolving complaints quickly and fairly to help restore customer trust Identify patterns in feedback and suggest improvements to enhance service quality

About UsAt Sierra, we are pioneering a platform that empowers businesses to enhance their customer experiences through AI. With our headquarters in San Francisco, we are expanding our presence globally, including offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney.Our core values guide us in our mission: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles are integral to our company culture, shaping everything we do.Our co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from leading tech giants. Bret serves as Board Chair of OpenAI and has held key positions at Salesforce and Facebook, while Clay has spent 18 years at Google, leading innovative projects.Your RoleWelcome visitors and manage the daily operations of the office.Create a welcoming and organized office environment by overseeing supplies, equipment, and kitchen inventory.Collaborate with building management for office maintenance and repairs.Assist the admin team in organizing company events, including happy hours, training sessions, team lunches, and celebrations.Distribute and manage company merchandise for new hires and send out gift packages as needed.Promptly address any office-related issues to foster a positive work atmosphere.Collaborate with facilities and real estate teams on office enhancements.Maintain confidentiality and discretion with sensitive information.This is a 6-month contract position and does not include full-time benefits.What You BringMinimum of 2 years in Office Management or a related role.

ncs3 seeks a Service Delivery Management Officer in Singapore to help ensure reliable service operations and maintain strong client satisfaction. This position plays a key role in coordinating daily service activities, supporting ongoing improvements, and building positive relationships with clients. Role overview Manage and oversee service delivery to clients, focusing on quality and timely execution. Collaborate with internal teams to resolve service issues and put solutions in place. Assist with continuous improvement efforts within service operations. Communicate clearly with clients and follow up to maintain positive relationships. Requirements Keen analytical skills with strong attention to detail. Interest in service delivery and operations management. Ability to work well in a team and solve problems collaboratively. Comfortable interacting directly with clients. Work environment This Singapore-based role offers a collaborative setting where new ideas are encouraged and problem-solving is valued. The team supports professional growth and welcomes innovation.

Join fuku, a leading real estate investment trust specializing in cutting-edge data center properties. With a strong global presence, we are dedicated to delivering state-of-the-art facilities that cater to the digital infrastructure needs of businesses worldwide.As a Compliance Officer, you will play a pivotal role in shaping and executing our Compliance Monitoring and Testing Programme. Your primary responsibilities will include designing and conducting the AML/CFT compliance monitoring programme and ensuring adherence to regulatory requirements applicable to the REIT Manager, governed by the Monetary Authority of Singapore.This role will also encompass oversight of outsourcing arrangements, compliance with business continuity management, regulatory reporting, and the management of both the outsourcing and risk registers. Furthermore, you will assist in developing, maintaining, and reviewing internal policies and procedures to ensure our governance framework aligns with regulatory mandates and industry best practices.Your contributions will strengthen our second line of defence by providing independent compliance assurance and monitoring.

Join our dynamic team as a Technical Officer at Beumer Group, where you'll play a pivotal role in delivering cutting-edge solutions to our clients. This position offers the opportunity to work with industry leaders and contribute to exciting projects that make a real impact.

Aster is an innovative decentralized perpetual exchange committed to transforming the on-chain derivatives trading landscape. Our platform offers a user-friendly experience featuring one-click trading, smart automation, and robust on-chain liquidity. At Aster, we are redefining DeFi to be simple, efficient, and tailored for our users.

Padlet is at the forefront of developing innovative software aimed at enhancing educational experiences. We believe that a truly enriching education fosters curiosity, creativity, and a sense of community. Our platform empowers millions of classrooms worldwide through engaging visual content creation and seamless collaboration.At Padlet, we understand that exceptional customer support is the result of both dedicated personnel and robust products. Our team upholds high standards in our interactions, whether with our users or our delivery partners. We are counting on you to help us maintain and exceed these standards in every community engagement.We are on the lookout for an enthusiastic and resourceful Customer Support Associate who is committed to delivering outstanding support and surpassing expectations in each interaction with our community. The ideal candidate will be a passionate advocate for our customers, a creative problem-solver, and a collaborative team player, energized by working with people while also thriving as an independent contributor.This is a full-time, salaried position based in our Singapore office. The starting salary for this role is budgeted at $5,000 SGD monthly, along with a comprehensive benefits package. We value our staff and strive to offer them competitive compensation and enriching benefits.

Technical Services & Support:Innovate and implement methods for preparing cured samples and sample blocks to provide robust technical support to the sales team and admixture business.Actively participate in delivering technical support, including conducting product training and demonstrations for the sales team, applicators, and end-users.Serve as a technical service provider to address customer complaints, conduct site visits, follow up, and prepare detailed investigation reports.Perform site visits to ensure systems are executed correctly and meet customer expectations.Foster positive working relationships with applicator customers, conduct quality assessments, and evaluate competence through practical assessments.Offer expert technical support to the sales team and customers throughout the pre- and post-sales processes.Product Application & Development:Assist in product development and production optimization initiatives to align with business objectives.Provide technical guidance and assistance to customers regarding product applications and troubleshooting, collaborating with sales personnel and conducting lab tests to enhance customer product knowledge.Responsible for the precise preparation of samples in accordance with product formulations for laboratory evaluations and customer requests.Deliver technical advice related to admixture products to internal staff, aiming to elevate the organization’s technical competencies.Additional Responsibilities:Maintain comprehensive records of all in-house and external test data to ensure traceability of critical information. Analyze test results, report findings, and propose recommendations for improvements as necessary.Ensure adherence to safety practices at all times.Maintain cleanliness and proper upkeep of lab tools and equipment after each use, ensuring the laboratory is tidy following testing activities.Manage the revalidation of expiring admixture products.Communicate with independent laboratories and external parties regarding testing for all company products.

Role overview The Front Office Supervisor at Accor Hotels in Singapore helps shape memorable guest experiences. This role guides front office operations and supports a team committed to delivering high service standards. What you will do Oversee daily front office activities to ensure guests receive efficient and courteous service Support and coach front office staff, encouraging a positive and professional work environment Manage multiple tasks and guest needs with strong attention to detail Maintain Accor Hotels’ standards for hospitality and operational excellence Location This position is based in Singapore.

Join our dynamic team as an IT Security Officer where you will play a pivotal role in safeguarding our organization's information assets. You will be responsible for implementing robust security measures, conducting risk assessments, and ensuring compliance with industry standards. This is an exciting opportunity to work with cutting-edge technology in a collaborative environment.

The Service Management Officer is crucial in facilitating optimal delivery and ongoing enhancement of IT and business services within our organization. This role serves as a vital link among service providers, business units, and customers, ensuring high service standards, proactively addressing issues, and aligning service management practices with the organization’s strategic goals.Key ResponsibilitiesService Delivery Management: Supervise the daily provision of IT or business services to ensure adherence to agreed service levels and quality benchmarks.Incident and Problem Management: Manage the resolution of service incidents and problems, ensuring timely communication with stakeholders and minimizing disruptions to business operations.Service Improvement: Seek opportunities for process and service enhancements, implement best practices, and lead initiatives to boost customer satisfaction.Vendor and Contract Management: Collaborate with external service providers to assess performance, manage contracts, and ensure compliance with service obligations.Reporting and Analysis: Generate regular reports on service performance, trends, and key metrics; analyze data to identify patterns and propose corrective actions.Stakeholder Engagement: Serve as the primary contact for service-related inquiries and issues, facilitating communication between technical teams, business users, and management.Compliance and Governance: Guarantee that all service management activities align with organizational policies, regulatory requirements, and industry standards (e.g., ITIL, ISO 20000).Change Management: Assist in planning and executing service changes, ensuring risks are properly assessed and managed.