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Customer Service Officer at ABM | Glasgow

ABM IndustriesGlasgow, Scotland, United Kingdom
On-site Part-time £12.59/hr - £12.59/hr

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Experience Level

Entry Level

Qualifications

Key Skills and Attributes:Strong observational skills and attention to detail. Excellent communication and interpersonal skills. Ability to remain calm under pressure and handle conflict professionally. Physical fitness and capability to be on foot for extended periods. Basic computer literacy for reporting and record-keeping.

About the job

Location: The Forge Shopping Centre, Glasgow

Pay Rate: £12.59 per hour

Shift Pattern: Weekdays and weekends, 24 hours per week

For any additional support or adjustments during the recruitment process, please reach out to our Recruitment Department at recruitment@abm.com. We are here to assist you!

Role Overview:

The primary objective of the Customer Service Officer is to uphold a safe and secure environment within the shopping centre. This involves patrolling the premises, monitoring surveillance systems, responding to incidents, and providing assistance to the public.

Key Responsibilities:

  • Conduct regular foot patrols of the shopping centre, including car parks, service areas, and public spaces.
  • Monitor for suspicious behaviour, theft, vandalism, or other criminal activity.
  • Operate CCTV and other security systems to identify potential security risks and respond appropriately.
  • Respond promptly to alarms and emergencies (e.g., fire, medical incidents, theft) and accurately report and record incidents.
  • Liaise with emergency services as necessary.
  • Provide directions and assistance to visitors, and support retailers and staff with security concerns.
  • Monitor and control access to restricted areas; check deliveries and contractor credentials.
  • Report hazards and ensure compliance with safety procedures during evacuations and drills.
  • Complete daily occurrence logs and maintain records of inspections, patrols, and incidents.

About ABM Industries

ABM Industries is a leading provider of facility solutions, dedicated to delivering exceptional customer service and maintaining safe environments across various sectors. Our commitment to quality and customer satisfaction has made us a trusted partner in the industry.

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