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Customer Service Executive - Power by Hour

AJW GroupSofia, Sofia, Bulgaria
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsWe value diverse backgrounds and encourage you to apply even if you do not meet all the specified qualifications. We offer training to support your growth and success at AJW Group. For those interested, feel free to reach out for an informal chat before applying by contacting people@ajw-group.com. You thrive on collaboration and are a key contributor, working closely with both colleagues and other departments. Preferred experience in aviation supply chain, PBH programs, or component support.

About the job

Exciting Career Opportunity

Join AJW Group, a globally recognized leader in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. As a vital member of the Power By The Hour team, you will play a crucial role in managing and supporting our customers, fostering long-term relationships, and delivering exceptional service.

This role is perfect for individuals who excel in high-energy environments and have a passion for outstanding customer service. Candidates with experience in the aviation supply chain, particularly in Power By The Hour programs or component support, will be favored.

Your Responsibilities:

  • Address customer needs through technical research, market analysis, and data interrogation.

  • Facilitate order fulfillment by negotiating, approving vendor quality, and processing through portals.

  • Collaborate with internal teams to ensure prompt delivery and accurate component identification.

  • Manage warranty, RMA, credit note, and off-core return processes.

  • Maintain transparent communication with customers and vendors, including contractual review meetings.

  • Track and report performance metrics against customer KPIs and SLAs.

  • Compile and present operational data to internal and external stakeholders.

  • Investigate and resolve inquiries using quality systems to drive continuous improvement.

About AJW Group

AJW Group is a world-leading independent specialist dedicated to the supply, exchange, maintenance, repair, and lease of aircraft spare parts for commercial and business aviation. We pride ourselves on delivering comprehensive solutions and exceptional service to our clients globally.

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