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Customer Service Executive - Aviation Repairs

AJW GroupSofia, Sofia, Bulgaria
Hybrid Full-time

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Experience Level

Experience

Qualifications

You Will Bring:Preferred experience in customer service within the aviation sector. Excellent communication and interpersonal abilities. Proficiency in managing customer inquiries and facilitating an efficient repair process. A results-driven approach focusing on profitability and customer satisfaction. Team-oriented mindset with the ability to collaborate across various departments. Self-starter: Capable of advancing solutions independently without daily task assignments.

About the job

Exciting Opportunity — AJW Group is Growing!


As we launch our new offices in Sofia, Bulgaria, we are on the lookout for talented aviation professionals to join our dynamic team.

We are currently seeking a Customer Service Executive specializing in Repairs to enhance our global customer support and facilitate a seamless repairs process. In this pivotal role, you will oversee repair orders, liaise with suppliers, monitor turnaround times, and deliver prompt updates to our customers, all while fostering strong partnerships for long-term collaboration.


Given the critical nature of this position within our aviation operations, previous experience in aviation is mandatory.


Key Responsibilities:

  • Work closely with the Customer Repairs Team Leader and AJW Group to ensure inventory levels align with customer expectations and financial objectives.

  • Contribute significantly to MRO (Maintenance, Repair, Overhaul) Operations.

  • Adhere to updated procedures for stock management and upgrades.

  • Maximize cost efficiency and minimize repair turnaround times.

  • Assist the team in fulfilling service commitments and departmental targets.

  • Select vendors and manage repair order processing.

  • Collaborate with vendors to control costs and improve profitability.

  • Prioritize expedited repair orders to shorten turnaround times.

  • Support Sales by addressing urgent requests promptly.

  • Coordinate with warehouse, logistics, and inspection teams as required.


About AJW Group

AJW Group is a leading global provider of integrated aircraft support services, specializing in the supply of aviation components, maintenance, and repair solutions. Our commitment to excellence and innovation sets us apart in the aviation industry, making us a trusted partner for our customers worldwide.

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