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Customer Service Agent / French Speaker - Based in Madrid

Cross Border TalentsMadrid, Community of Madrid, Spain
On-site Full-time

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Experience Level

Entry Level

Qualifications

Education: Bac +2; experience in the insurance field is appreciated but not mandatory. Qualities: Strong interpersonal skills (in French and English) Service-oriented mindset Open-mindedness Organizational skills Numerical aptitude Team playerTechnical Skills:Proficiency in Microsoft Office Suite (Word, Excel)Languages:Fluent French and English (B2 level)Personality Traits: Reliable Committed Enjoys working in a respectful and supportive environment

About the job

Key Responsibilities:

Client Relationship Management:

  • Address client inquiries and provide guidance on health insurance contracts, coverage options, reimbursements, and all aspects of the contract lifecycle, including underwriting, amendments, cancellations, and premium management.

Administrative Management:

  • Contracts: Registering and canceling contracts, collecting premiums.
  • Health Services: Entering reimbursements, creating quotes, issuing coverage approvals in accordance with internal procedures.
  • Client Records: Updating and modifying client information (contract details, addresses, banking information).

Client Satisfaction:

  • Contribute to client satisfaction through high-quality responses, efficient work, and achievement of performance indicators.

Note: This position does not involve any sales or prospecting activities.

About Cross Border Talents

Cross Border Talents is dedicated to connecting talented professionals with leading companies. We pride ourselves on fostering a diverse and inclusive workplace that values innovation and collaboration.

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