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Customer Service Advisor at Carvana | Hudson, MA

CarvanaHudson, MA
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications A minimum of 3 years in a customer-facing role. Proven experience as a Service Advisor, Assistant Service Manager, or in a similar capacity within an automotive dealership or reputable independent shop. Strong communication and interpersonal skills. Detail-oriented with a customer-first mindset. Ability to thrive in a fast-paced environment.

About the job

Carvana is known for making car buying straightforward and reliable. Every vehicle sold meets strict quality standards, passing a thorough inspection and preparation process before reaching customers. At the Hudson, MA dealership, this same commitment extends to service and maintenance for Chrysler, Dodge, Jeep, and Ram vehicles.

The Customer Service Advisor serves as the main point of contact for service customers. This role guides people through maintenance and repairs, connecting them with technicians and ensuring each person receives attentive, transparent service. Success in this position relies on strong attention to detail, a solid work ethic, and genuine interest in automotive care.

What you will do

  • Welcome customers in a professional manner upon arrival.
  • Discuss vehicle concerns, accurately recording issues on Repair Orders (ROs).
  • Recommend services and maintenance based on manufacturer guidelines, technician input, and the vehicle’s history.
  • Provide clear estimates for service costs and timelines.
  • Keep customers informed about repair status, additional needs, and any delays.
  • Coordinate with technicians, the parts department, and the service manager to keep work on track.
  • Ensure compliance with all warranty and manufacturer requirements.
  • Conduct vehicle walk-arounds and help arrange loaner cars or shuttle rides as needed.
  • Follow up after service to confirm satisfaction and encourage survey completion.

Requirements

  • Strong attention to detail and a reliable work ethic.
  • Interest in automotive care and customer service.

About Carvana

Carvana is transforming the way people buy cars by providing a seamless, high-quality automotive experience. Our commitment to quality and customer satisfaction is at the heart of everything we do, and we strive to ensure every interaction reflects our core values.

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